16
TROUBLESHOOTING
TROUBLESHOOTING
This section includes a list of error messages and frequently asked questions for problems you
may encounter with your Travel Pulse BPM. If the device is not operating properly, check here
before arranging for service.
PROBLEM
SYMPTOM
CHECK THIS
REMEDY
No Power
Display is dim or will
not light up.
Batteries are exhausted
Replace with new batteries
Batteries are inserted
incorrectly
Reinsert batteries correctly
Low
Batteries
Shown on
the display
Low Battery
Replace with new batteries
E2 Shows
The cuff is very tight
Refasten the cuff and
measure again
E3 Shows
The pressure of the cuff
is excessive
Relax for a moment and
then measure again
E9 Shows
Product has not been
activated
Reactivate
E10 or E11 Shows
The monitor detected
motion while measuring
Movement can affect the
measurement, relax and
measure again
E20 Shows
The measurement
process does not
detect pulse signal
Loosen clothing on the arm
and measure again
E21 Shows
Incorrect measurement
Relax for a moment and
then measure again
EExx,shows on
the display.
A calibration error
occurred
Retake the measurement,
and if the problem persists,
contact the retailer or our
customer service
department for further
assistance
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