Visual Circuits Mantis MC, User Manual

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Troubleshooting
211
Returning Materials to
Focus Enhancements Inc.
(VAR/Distributor)
If the Mantis system has problems that cannot be corrected over
the telephone by Focus Enhancements technical support, it may be
necessary to return the Mantis to Focus Enhancements Midwest
Headquarters.
All materials shipped back to Focus Enhancements must be
accompanied by a Return Materials Authorization (RMA) number.
Contact Focus Enhancements Technical Support to receive a RMA
number.
Write the RMA number clearly on the shipping label.
Figure 51. RMA Shipping Label
Do Not Return the Smart Card with Mantis
In the event the Mantis needs to be returned for service, Do
Not send its Smart Card back with it. Instead, keep the Smart
Card in a secure location to avoid loss or damage