Visual Circuits Mantis MC, User Manual

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Troubleshooting
206
Serial Command Fails, Returning NAK
If a serial command that contains a filename fails, check the
filename.
Update Fails
1. Inspect the update discs for scratches and smudges. Use
another set of update discs if necessary.
2. Record any information displayed on the front panel display
and then contact Visual Circuits Technical Support.
Smart Card Does Not Eject
If the green indicator light to the left of the Smart Card reader slot
is lit, the card should eject the card using WebView or the front
panel controls, see Eject the Smart Card on page 27 for details.
If the green indicator light to the left of the Smart Card reader slot
is NOT lit and there is a card in the slot, this likely means either
that:
❏
The Visual Circuits Smart Card is inserted incorrectly.
❏
The card in the slot is not a Visual Circuits Smart Card.
To force an ejection of the contents from the card reader, press and
hold the
EXIT
button on the front panel for 7 seconds. After that
time, the system should eject the card.
Filename Conventions
The Mantis provides three interfaces, that allow the creation
and naming, or transferring of files: front panel controls,
WebView, and External Control Commands. To insure
compatibility between them, filenames must conform to the
following conventions:
- up to 214 alphanumeric characters (capitals and
lowercase) in length
- can include spaces dashes, and underscores
- can begin with either alpha or numerical character
Do Not Force Eject During Start Up Process
Instead, during the startup process, press and release the Exit
button on the Mantis front panel to eject the Smart Card.