Visual Circuits H-DVP, User Manual

Page: 51 / 89

41
T
ROUBLESHOOTING
The frequently asked questions (FAQ) below can help you resolve
minor difficulties you may encounter when using the H-DVP
system. You can find additional support information on the Visual
Circuits Web site at www.visualcircuits.com. If your question is
not addressed in this FAQ or on the Web site, you can contact your
Visual Circuits Value Added Reseller (VAR) or Distributor for
support.
Frequently Asked Questions
Q. How do I play a file?
A. Before an MPEG file will play, it must be loaded. You can
issue the mpgLoad command through the HDCom application
to load a file. See Playing MPEG Files on page 10 for
instructions on using the HDServe application to play an
MPEG file.
Q. I played a file, but the H-DVP system didn’t display the video.
Why?
A. Your HD monitor is possibly not hooked up to the H-DVP
system correctly. Open the HDServe application and select the
Color Bar checkbox. Your HD monitor should display a color
bar test pattern. If a test pattern does not appear, your HD
monitor is not correctly hooked up to the H-DVP system. See
Connecting Output and Power Cables on page 5 for
instructions on hooking up audio and video output cables.