Visual Circuits H-DVP, User Manual

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45
C
ONTACTING
V
ISUAL
C
IRCUITS
C
ORPORATION
Contacting Technical Support
Information for Value Added Resellers or
Distributors
If you are experiencing problems with the H-DVP system, consult
Troubleshooting on page 41 and the support information available
at www.visualcircuits.com first. If you need further assistance,
call Visual Circuits technical support at the telephone numbers
listed under Technical Support Contact Information on page 46.
What You Should Have Ready When You Call
Before you call Visual Circuits technical support, collect the
following pieces of information:
❏
The serial number of the H-DVP unit
❏
The date of purchase of the unit
❏
The name of the distributor or sales representative who sold
the unit
❏
A complete description of the installation or project details
on displays and other devices used.
❏
A complete description of the problem
What You Can Expect When You Call
Your call to Visual Circuits technical support will be handled in
the following manner:
1. A technical support representative will record several pieces of
information (see What You Should Have Ready When You Call,
above).
2. The representative will attempt to resolve your problem.