VIP Vision Intercom Installation Manual - Version: INT-Q320
52
Problem
Troubleshooting
The Door Station is not calling the
Indoor Monitor.
•
Restart all intercom devices. Allow up to 10 minutes for the devices to connect.
•
If using an apartment intercom, ensure you are dialing the correct room number.
•
If using a 2 or 4 button Door Station, ensure that the room number has been
assigned to a button in the “Local Setting” page.
The Door Station calls the monitor, but
doesn’t unlock.
•
On the “VTO Config” page on the monitor, ensure the password is entered
correctly.
One-Key configuration fails
•
Check IP address details are entered correctly.
•
Ensure that the Indoor Monitor and Door Station have the default IP address
set. Door Station 192.168.1.108, Indoor Monitor 192.168.1.109. Default the
devices and try again.
•
Alternatively, follow the “Manual Configuration” guide.
More than one Indoor Monitor installed,
but only the master is calling.
•
Ensure the room number on the extension monitors is set correctly, and the
“Master” IP that is entered, is the IP address of the master Indoor Monitor.
•
If the “
” icon is shown, check the settings on the Indoor Monitor are
correct (see Section 4.4).
The Door Station / monitor is not turning
on.
Unable to connect to the Door Station
•
Check the device is receiving 12V or PoE.
•
Ensure the power supply meets or exceeds the current rating for the device
you are powering.
•
Check that the cable is terminated correctly to TIA-568A or TIA-568B standard.
The Door Station rings the monitor, but
when the monitor answers, the call the
Door Station drops connection. (When
powered with 12V)
•
Check power to the Door Station, ensure the Door Station is receiving 12V
under load, and the correct amperage power supply is being used.
Electric gate motor opens randomly
when connect to the Door Station
•
Wire a relay in between the Door Station and gate motor – diagram on page 6.
Intercom says “Cannot find Network
Host” on NVR
Can’t find the Door Station in when
performing a device search in Camera
Registration/Remote on NVR
•
Ensure that the IP address, subnet mask and default gateway of the Door
Station and NVR are in the same IP address range.
•
Ensure the Door Station is connected via the LAN port, NOT one of the PoE
ports.
Can’t connect to Door Station with
DMSS Plus app
•
Ensure P2P is enabled in the web interface and the Door Station is powered
on.
•
Set DNS address of Door Station to the gateway IP.
Door Station makes an alarm sound
when it is turned on
•
Check that the tamper switch is fully depressed when the Door Station is
mounted.
Second monitor not ringing
•
Connect to the Door Stations web interface, and ensure group call is enabled,
in the Local settings -> Basic menu.
9. Troubleshooting (cont.)