Troubleshooting
14
©2010 Viking Preferred Service
Symptom
Possible Cause
Corrective Action
No convection broil, oven lights
operate
Open broil element
Replace broil element
Open or out of calibration selector
Replace selector
Open or out of calibration thermostat Replace thermostat
Open convection fan motor
Replace convection fan motor
Open relay K12, K13, K5, K6, or K7
Replace control board
Open control board
Replace control board
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
No TruConvection, oven lights
operate
Open convection element
Replace convection element
Open convection fan motor
Replace convection fan motor
Open or out of calibration selector
Replace selector
Open or out of calibration thermostat Replace thermostat
Open relay K14, K5, K6, or K7
Replace control board
Open control board
Replace control board
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
No self-clean, bake and broil operate
normally, oven lights operate, door
won’t lock, no clean indicator light
Open door latch motor
Replace door latch motor
Out of calibration selector
Replace selector
Out of calibration thermostat
Replace thermostat
Open relay K3
Replace control board
Open control board
Replace control board
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
No self-clean, bake and broil operate
normally, oven lights operate, door
will lock, no clean indicator light
Open door latch switch
Replace door latch assembly
Open control board
Replace control board
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
Oven in self-clean mode, oven
heats, no door lock indicator light
(oven not reaching elevated clean
temperatures)
Open door latch switch
Replace door latch assembly
Oven sensor out of calibration
Replace oven sensor
Faulty control board
Replace control board
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
Oven door won’t unlock (oven below
elevated clean temperatures)
Open door latch motor
Replace door latch motor
Oven sensor out of calibration
Replace oven sensor
Faulty control board
Replace control board
Open relay K3
Replace control board
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
Oven lights inoperable (bulbs OK)
Open control board
Replace control board
Open relay K4
Replace control board
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring