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VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE

8 Contacting Technical Support

If your questions have not been answered or if you are unable to solve a problem
with your modem by using this guide, Viking Components has Technical Support
available 7 days a week and 24 hours a day.

Before calling Technical Support, please prepare to have the following available:

• Modem part number or Viking bar code on the modem.
• Machine type.
• Operating system.
• Detailed descriptions of questions and/or problems.

Viking Components Technical Support

Phone Number: (

888) 801-9181

E-mail:

[email protected]

Chapter 8

Summary of Contents for 33.6K

Page 1: ...VIKING COMPONENTS 33 6K 56K PC CARD MODEM USER S GUIDE Manual No 1005236 Release 04 99 Rev B S P E E D P O W E R P E R F O R M A N C E...

Page 2: ...rdware Installation 5 6 Software Installation 7 Mac OS 7 5 3 or Later 7 13 Newton OS 14 Windows 3 x 15 Windows 95 16 17 Windows 98 18 20 Windows CE 21 Windows NT 4 0 22 23 Cellular Driver Installation...

Page 3: ...USER S GUIDE Table of Contents Continued 6 Basic AT Commands Guidelines 36 AT Commands 36 45 7 Modem Driver Firmware Upgrades 46 8 ContactingTechnical Support 47 9 Communication Regulations 48 49 10 W...

Page 4: ...Viking Components 33 6K PC Card Features Specifications 33 6 kbps Raw Data Transfer 14 4 kbps Fax Send Receive Data Throughput to 115 2 kbps Data Compression V 42 bis and MNP 5 Error Correction V 42 L...

Page 5: ...Compression V 42 bis and MNP 5 Error Correction V 42 LAPM and MNP 2 4 Cellular Ready MNP10EC Cellular Support Cable Kit Required Communication Standards Data Modem Protocols V 90 K56 Flex V 34 V FC V...

Page 6: ...ur system s Owner s Guide regarding the PCMCIA PC Card slots System Requirements Computer Any computer with a PCMCIA 2 1 compliant Type II card slot PCMCIA Type II Card Slots Card and socket services...

Page 7: ...esidential phone line Warning Do not use a PBX or digital phone line These phone lines may damage theViking Components PC Card fax modem or phone equipment PBX or digital lines are used by many busine...

Page 8: ...L B This adapter is available from Apple and contains the necessary software enabling access to the PCMCIA card slot Follow the instructions provided with the package from Apple and then pro ceed with...

Page 9: ...the card out of the slot Remove the card 4 Insert the modem card in the card slot The modem will only fit one way Do not force it Insert the corresponding end of the supplied cable into the your wall...

Page 10: ...Only 1 Remove the diskette from the MacComCenter software package and insert it into your system When the MacComCenter window appears on the desktop sim ply double click on the Installer icon 2 Youwil...

Page 11: ...on its icon to open Locate the VikingModemInstaller icon on the CD and double click on it to launch Note IftheCDcannotbelocated thedriverscanbedownloadedfromtheViking Components Web site at www vikin...

Page 12: ...e Setup section If your Internet Service Provider ISP supports56KFlexandV 90 select Viking56k_v90 ForISP sthatonlysupport 56KFlex select Viking force 56kflex Then close the Modem control panel and cli...

Page 13: ...rive Once the CD appears on your system s desktop double click on its icon to open Locatethe MacComCenter iconontheCDanddouble clickonittolaunch 2 In the MacComCenter window the V 90 k56FLEX PC CARD s...

Page 14: ...s been loaded a modem description window will appear Click the OK button to continue with the software setup 4 The MacComCenter Assistant will guide you through the rest of the setup pro cedure Follow...

Page 15: ...m Then select one of the following modem types to reflect your modem A VikingV90 56K for V90 Flex connections B Viking Force 56K for Flex only connections C Viking ForceV 34 for 33 6K only connections...

Page 16: ...m the pop up menu and click New Complete all text fields under Account and Dialup Then click OK 4 Choose Modems from the pop up menu and click New Give the modem a name Select a modem from ConnectedTo...

Page 17: ...Prefs icon in the Setup folder 2 This Preferences slip should appear 3 Select the Modem preferences by tapping on its icon This Modem slip should appear To set the modem s volume move the slider to th...

Page 18: ...d card especially the Com Port and IRQ given the modem Then close the window 4 Open the Main group and select Control Panel Select Ports then select the correct port and click on Settings In Settings...

Page 19: ...ation 1 You will be prompted with the New Hardware Found message Click the OK button 2 The Update Device Wizard window will appear Insert the Windows 95 drivers diskette that was included with your mo...

Page 20: ...hat your floppy disk drive is selected for the location of the dri ver 4 Note that the Device Found has changed from Standard PCMCIA Card to the Viking PC Card Modem Then click the Finish button The V...

Page 21: ...e Wizard window will appear A message in the window will read This wizardsearchesfornewdriversfor StandardPCMCIACardModem Click the Next button 2 A new message inside the Add New Hardware Wizard windo...

Page 22: ...that was supplied with your modem into the floppy drive If the diskette was not included or lost the drivers can be downloaded from ourWeb site Then click the Next button 4 The next message should re...

Page 23: ...the Add New Hardware Wizard should show your new Viking modem at the top for example Viking V 90 K56Flex PC Card Modem A message Windows has finished installing the software that your new hardware dev...

Page 24: ...will need to create a new Dial up Connection From the Start button select Programs Communication Remote Networking 4 Select Dial up Connection and type in a connection name Then click on the Next but...

Page 25: ...Insert the diver diskette that was included with your modem If the diskette was not included or lost the drivers can be downloaded from our Web site 2 From the Start button on your desk top select Se...

Page 26: ...ER S GUIDE Windows NT 4 0 Continued 4 The Viking modem will now appear in the window Click Ok and then click Next Now click the Finish button The Modem Property window will appear Click Close Your ins...

Page 27: ...ar phones can be found on our Web site at www vikingcomponents com Note Cellular phone cables are required for this option Also the connection speed for cellular phones is limited to 9600 Baud Higher...

Page 28: ...e OK button Note If you do not see your cellular phone listed please contact Viking technical sup port for assistance 4 Click on the Load Now button and the firmware will be loaded onto the modem 5 A...

Page 29: ...ype ATDT and a local phone number to see if the phone dials It should look like this ATDT2672420 no dashes or spaces If after you type AT T6 and you get a 160 that means that your cellular driver is i...

Page 30: ...modems already programmed into the software application sometimes you may not be able to find the exact match for your modem For the best compatibility select a Hayes Compatible modem from the list o...

Page 31: ...older is located in the System Folder on the hard drive As you insert the Viking fax modem into the PC Card slot a fax modem icon will appear on the desktop In the communication soft ware settings men...

Page 32: ...follows the IRQ settings and I O address setting as shown below In most systems COM 1 is usually not available for use with a PCMCIA Card To find out what COM ports are available on your computer exit...

Page 33: ...ow If you did not change the number select Cancel to get out Windows has now been configured to match your modem s configuration Changing the IRQ Settings Windows 95 98 1 Click on the Start button and...

Page 34: ...select the correct modem type If the Viking modem is not listed try a Hayes compatible modem Is the PC Card completely plugged in to the PC Card slot and are all of the connections secure Check your...

Page 35: ...o make sure none of them are damaged or bent Be sure that the PC Card slot in your computer is Type II or larger Is the computer s speaker turned on Do you need to increase the speaker volume Are you...

Page 36: ...ain Do you have another communications program open If so close it Did you select the correct printer in your application For example fax modem Are all of the cable connections secure Is the phone lin...

Page 37: ...pertinent information To access this screen simply open the hard drive and go into the MacComCenter folder Click on the MacComCenter program Once it is open go into Setup Modem and verify the followi...

Page 38: ...u may have the CSS Card and Socket Services that came with your system installed improperly If QuickLink displays one of the following error messages Can not find WIN COM in your path OR Windows is no...

Page 39: ...umn The commands can be type in either upper or lower case letters but cases should not be mixed There can be up to a total of 40 characters in one command and spaces are not necessary To activate a c...

Page 40: ...peaker off during dialing and receiving carrier and turn speaker on during answering N0 Turn off automode detection N1 Turn on automode detection O0 Go on line O1 Go on line and initiate a retrain seq...

Page 41: ...OK CONNECT RING NO CARRIER NO ANSWER CONNECT XXXX BUSY NO DIAL TONE and ERROR Y0 Disable long space disconnect before on hook Y1 Enable long space disconnect before on hook Z0 Restore stored profile 0...

Page 42: ...rectory zero M3 Select sync connect with async off line command mode and enable DTR to act as Talk Data switch P0 Set 10 pps pulse dial with 39 61 make break P1 Set 10 pps pulse dial with 33 67 make b...

Page 43: ...pon power up Y1 Recall stored profile 1 upon power up Zn x Store dial string x to 35 to location n 0 to 3 E0 Disable line quality monitor and auto retrain E1 Enable line quality monitor and auto retra...

Page 44: ...tion H0 Disable RPI H1 Enable RPI and set DTE speed to 19200 bps H2 Enable RPI and set DTE speed to 38400 bps H3 Enable RPI and set DTE speed to 57600 bps 0 Download to flash memory at last sensed spe...

Page 45: ...ation power adjustment M1 Enable MNP 10 link negotiation power adjustment M2 Enable cellular mode without power level adjustment during MNP link negotiation H0 Select MNP 10 link negotiation at highes...

Page 46: ...M10 Select initial transmit level of 10 dBm M11 Select initial transmit level of 11 dBm M12 Select initial transmit level of 12 dBm M30 Select initial transmit level of 30 dBm E0 Disable the compromis...

Page 47: ...it order FBUF Buffer size read only FCFR Indicate confirmation to receive FCLASS Service class FCON Facsimile connection response FCIG Set the polled station identification FCIG Report the polled stat...

Page 48: ...cument for polling FMDL Identify model FMFR Identify manufacturer FPHCTO Phase C time out FPOLL indicates polling request FPTS Page transfer status FPTS Page transfer status FREV Identify revision FSP...

Page 49: ...b site select Support Then select Software and finally select Viking Components PC Card Modems Scroll down to your modem and select the file you wish to upgrade your modem with Note If you unfamiliar...

Page 50: ...Components hasTechnical Support available 7 days a week and 24 hours a day Before calling Technical Support please prepare to have the following available Modem part number or Viking bar code on the...

Page 51: ...hould be coordinated by a representative designated by the supplier Any repairs or alterations made by a user to this equipment or equipment malfunctions may give the telephone communications company...

Page 52: ...our right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If th...

Page 53: ...except as specifically stated in writing by Viking All shipping costs shall be the responsibility of the purchaser Except as provided herein there are no express or implied warranties of merchantabili...

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