VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE
5 Troubleshooting
This chapter will cover some solutions to some common problems you may expe-
rience when installing your Viking PC Card modem. Some solutions may not
apply to your operating system or may not be listed. If your problem is not
answered in the following sections, please proceed to page 47, on contacting
Viking for support. For software problems, please refer to the communication
software “
User Guide
” for solutions.
General
Chapter 5
31
Problem
Modem does not respond, modem
communication error or modem
not found.
Solution
• Did you select the correct modem type? If the Viking
modem is not listed, try a Hayes compatible modem.
• Is the PC Card completely plugged in to the PC Card slot
and are all of the connections secure?
• Check your computer’s BIOS setup. You may need to dis-
able a built-in COM port to prevent conflict.
• Is your operating system set to the correct Com port and
IRQ? Please refer to chapter 4, “
Technical Notes
” for
detailed information.
• Did you select the correct COM port? Usually, the com-
munication software selects the COM port automatically
during installation. Be sure that the COM port setting in
your communication software matches the setting used in
your “
Card and Socket Services
” software.
• Check your computer for conflicting COM port settings.
• Does the “
Card and Socket Services
”recognize your Viking
PC Card modem?
