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Using the Counterpath eyeBeam SIP Softphones with Wave

A

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10

CounterPath SIP Softphone

Wave Phone User Guide

* If a SIP softphone is used to transfer a call to a digital or analog phone, and the

transfer takes longer than 25 seconds, it may automatically time out and disconnect
the call. Such a time out and disconnect may also occur if a call between a SIP
phone and SIP softphone (or between two softphones) is placed on hold for longer
than 30 seconds.

This behavior may occur because of the default Call Inactivity setting on the

eyeBeam SIP softphone. To change this behavior, change the value of the Call
Inactivity setting from Enabled (the default) to Disabled. For more information about
how to change this setting, refer to the eyeBeam v1.5 user manual (provided by the
softphone manufacturer).

Flash

While on a call, you can use the Flash button to access a new line (like
selecting another line button). Doing so will put the current call on hold
so that you can then make or answer another call, or invoke a feature
code from another line.

With 2 calls in progress, Flash acts as a call toggle
button.

Hold*

Click either the phone’s Hold button or an active Line button to place a
caller on hold.

Notes:

If you use the Hold button to put a call on hold, no other calls can be received. In order to

put one call on hold to answer or make another call, use the Flash button (see description above).
If a call on hold exceeds the hold ringback time, the ringback call is placed on a different line.
You can either follow the ringback call prompts to connect to the call on hold, or hang up the
ringback call and retrieve the call on hold yourself.

Mute

Click on the phone’s Mute button to mute the call.

Record

Clicking Record performs a local eyeBeam recording, not a Wave call
recording. See the eyeBeam documentation for details.

Speakerphone

See “Using the Speaker” on page 2-3.

Transfer*

Refer to the

eyeBeam v1.5

user manual on how to perform both blind &

supervised transfers.

Feature

Directions

Release 1.5 SP2

June 2009

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Summary of Contents for Wave Phone

Page 1: ...Wave Phone User Guide Wave ISM 1 5 SP2 Release 1 5 SP2 June 2009 ...

Page 2: ...IT OF LIABILITY DISCLAIMER OF WARRANTY Vertical Communications Inc makes no representation or warranties with respect to the accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose and shall not be liable for any loss of profit or any other commercial damage including but not limited to spe...

Page 3: ...ed 3 15 Hands free Answer Mode is not supported in this release 3 36 Call Supervising features Monitor Coach Join added 3 57 Additional note was added regarding the possibility of multiple Voicecall buttons on a digital phone 3 63 Addition of Aastra 5 series information throughout the book Ch 3 Ch 5 Voicemail feature descriptions were expanded Ch 4 Changes to Aastra 5 series softkey assignments 5 ...

Page 4: ...ture added for digital phones 6 24 Hands free Answer Mode has been removed from Chapter 5 and will be re added when the feature becomes fully functional N A 1 0 SP1 11 07 Hands free Answer Mode has been added to the list of supported features 3 36 1 0 10 07 Initial Release R e v i s i o n H i s t o r y Release Date Documentation Changes Page No Release 1 5 SP2 June 2009 ...

Page 5: ...t 1 2 Additional Documentation 1 2 List of Features by Phone Type 1 3 Chapter 2 Basic Operation Basic Phone Handling 2 1 Using a Wave Phone 2 2 Answering Calls 2 6 Switching Between Calls 2 7 Ending a Call 2 7 Making Calls 2 8 Chapter 3 Using Wave Phone Features Authorization Codes 3 1 Using Authorization Codes ALL 3 1 Auto Dial 3 2 Programming Editing and Using an Auto Dial Button D 3 2 Call Appe...

Page 6: ...ting ALL 3 15 Caller ID Blocking 3 18 Blocking Caller ID ALL 3 18 Callers List 3 18 Using the Callers List S 3 18 Camp on Callback 3 21 Using Camp on Callback D A 3 21 Centrex Features 3 23 Using Centrex Flash D A 3 23 Conference Calls 3 24 Setting Up a Conference Call ALL 3 24 Dial by Name 3 27 About Dial by Name D 3 27 Direct Station Select Busy Lamp Field 3 28 Using the DSS BLF Feature D 3 28 D...

Page 7: ...le Call Handling 3 44 Using Call Appearance Keys S D 3 44 Mute 3 45 Muting a Call S D 3 45 Night Answer 3 46 Setting Night Answer ALL 3 46 Page 3 47 Paging the Entire System ALL 3 47 Paging a Specific Group Zone S 3 48 Page a Specific Group Zone D A 3 49 Password Protection 3 50 Using Password Protection D 3 50 Privacy 3 50 Using the Privacy Feature D 3 50 Redial 3 51 Using Redial S D 3 51 Release...

Page 8: ... A 3 61 User Programmable Button On the Phone or Console 3 62 Using Programmable Keys D 3 62 Voicecall 3 63 Using the Voicecall Feature D 3 63 Chapter 4 Using Voicemail Introduction 4 1 Accessing Voicemail 4 1 Log In from Your Own Wave Phone 4 1 From any Vertical Wave Phone other than your own 4 2 From any External Phone 4 3 Set Change Your Password 4 4 Listening to and Managing Messages 4 5 Liste...

Page 9: ...a SIP Phone 57i 5 12 Using a SIP Phone 5 14 Hard Keys 5 14 Navigation Arrow Keys Scroll and Select 5 14 Line Keys 5 15 Line Status Lights 5 15 Display Information 5 16 Phone Settings 5 17 Setting Options 5 17 Advanced Volume Controls for the Headset Mic Option 7 5 17 Pairing Unpairing the Cordless Handset Base 480iCT 9480iCT 5 18 Pairing the Handset to the Base 5 18 Unpairing Handset from the Base...

Page 10: ...27 Phone Settings 6 27 Modifying the Display Contrast except Edge 700 6 27 Vol Reset Override 6 28 Setting the Ring Volume and Tone 6 28 Digital Phone Feature Codes 6 29 Chapter 7 About Wave Analog Phones Introduction 7 1 Special Tones 7 1 Analog Phone Feature Codes 7 2 Appendix A CounterPath SIP Softphone About the Eyebeam SIP Softphone A 1 Recommended USB Headsets A 1 Installing Configuring the ...

Page 11: ...TOC 7 Contents Wave Phone User Guide Index Phone Types and Voicemail Features Digital Phones 1 5 SIP Phones 1 6 Voicemail 1 7 Release 1 5 SP2 June 2009 ...

Page 12: ...THIS PAGE INTENTIONALLY LEFT BLANK Release 1 5 SP2 June 2009 ...

Page 13: ...or Wave phones can be found in Chapters 1 and 2 of this guide information regarding each type of phone and phone model are covered in chapters 5 through 7 If You are Using a SIP Phone For information on a Wave SIP Phone see Chapter 5 to review descriptions for each of the SIP phone models shown below Note For details about SIP Softphone see CounterPath SIP Softphone on page A 1 In this document th...

Page 14: ... phone Additional Documentation There are two kinds of documentation available to you besides this user guide Contact your System Administrator for information about obtaining the following documentation Quick Reference Guides These guides provide concise information about each phone type It is designed to provide basic information and step by step instructions in a way that saves you time and get...

Page 15: ...ailable for each phone type Feature SIP Digital Analog Account Codes Authorization Codes Auto Dial Call Break in Call History Call Lists Call Park Directed Self System Park Call Pickup Extension Group Call Record Call Return Call Waiting Caller ID Blocking Callers List Camp on Centrex Conference Calls Dial by Name Directory List Do Not Disturb DND DSS BLF Feature Codes Flash Release 1 5 SP2 June 2...

Page 16: ...r Paging Specific Group Zone System All Password Protection Password set change Privacy Redial Saved Number Redial Release Shift Silent Monitor Supervisors Only Speed Dial Status Commands set While digital phone models Impact SCS 8012 and 8024 have an Intercom button that button is used as a primary line button not for specific Intercom functionality Feature SIP Digital Analog Release 1 5 SP2 June...

Page 17: ...tion Wave Phone User Guide Swap Button Toggle Switch Calls Transfer Blind Supervised to Voicemail User Programmable Buttons Voice title Voicecall Voicemail Call Notification Management Visual Feature SIP Digital Analog Release 1 5 SP2 June 2009 ...

Page 18: ...THIS PAGE INTENTIONALLY LEFT BLANK Release 1 5 SP2 June 2009 ...

Page 19: ... To Use This Guide on page 1 1 to locate additional information about your phone Note Because of configuration changes and choices made by your System Administrator there are many features that may be different from the default values shown in this guide Ask your Administrator if there have been any configuration changes made that might affect the operation of your phone Basic Phone Handling There...

Page 20: ...ng for a call Using the Page and or Intercom features Hint For information about placing calls visually using ViewPoint refer to the Wave ViewPoint User Guide Fixed Buttons vs Pre programmed Feature Buttons Most of the models described in this guide have both Fixed buttons and Pre programmed sometimes also known as Feature buttons These buttons are used to access and perform various tasks and func...

Page 21: ...ou unplug the headset Also see Using a Headset ALL on page 3 38 You can also just start dialing at this point OR Press ON OFF Vodavi Phones 2 Follow the usual process for making calls beginning on page 2 8 To Answer a Call When a call is ringing 1 Follow the steps above for using the speaker 2 Follow the usual process for answering calls beginning on page 2 6 To End a Call Digital and Analog Phone...

Page 22: ...t this point OR Press ON OFF Vodavi Phones 2 Place the handset on hook to transition the call from the handset to the speaker mode To Switch from Speaker Mode to Handset While on a call using the speaker Pick up the handset to remove the call from speaker mode and continue the conversation Using a Headset See 3 38 for details about using a headset on your specific phone model SIP digital or analog...

Page 23: ...ce you are logged on 2 Press 5 1 to forward your calls to that phone When you are finished placing calls at the other user s phone 3 Press 0 0 to log off Note If the phone is idle for too long for example more than an hour you may be logged off automatically Using an IP Phone If you have a voice over IP phone you can place calls with it as if it was a normal phone Using the Options When you press ...

Page 24: ...using does not have a Hold button you can use Flash and instead review Chapters 5 though 7 for more information about the buttons and keys available on your phone model 2 Dial your call If you are using a digital phone you will not hear a dial tone after pressing Hold On digital phones you do not need a dial tone to be able to dial a number Using the Call Waiting Call Park Pickup and Transferring ...

Page 25: ...e call that has been on hold the longest Note Pressing HOLD when not connected on a call will display each held call and pressing TAP will retrieve whatever call is currently on the displayed OR Press Flash then 4 Note If you have multiple calls on hold you will hear a menu from which you can select the call to which you want to connect Ending a Call You can either hang up the handset or for speci...

Page 26: ...go directly to voicemail if your administrator has enabled that feature Press 411 for the dial by name directory To Dial an External Number You must dial an access code to start dialing an external number Ask your Wave System Administrator what types of external calls you can place and what access codes you must use Enter access code phone number Example In the U S if you want to call the external...

Page 27: ... leave yourself a voice message when calling in Contact your System Administrator to find out if this option is available on your company s Wave system Using Account Codes Depending on your office s configuration of Wave you may be prompted to enter an account code when you place an external call Even if you are not prompted for an account code by the system your office may require you to enter on...

Page 28: ...ue entering the phone number You would dial 9 listen for the prompt 8812 212 123 4567 where 9 is the access code and 8812 is the account code and the numbers after are the area code and phone number Disabling Call Waiting for a Call Disabling call waiting is useful if you are using your extension to send faxes or to connect to the Internet In both cases a call waiting tone disrupts the data flow T...

Page 29: ...itional details specific to your phone refer to the following Chapter 5 About Wave SIP Phones Chapter 6 About Wave Digital Phones Chapter 7 About Wave Analog Phones Authorization Codes You might be assigned an authorization code that gives you the ability to make calls on restricted phone line keys Authorization codes are used to override access restrictions Using Authorization Codes ALL To Use an...

Page 30: ...Number as an Auto Dial on page 3 52 To Program an Auto Dial Button 1 Choose the button you want to program From an idle phone 2 Press the MENU softkey on the display 3 Press NEXT until PROG appears then press the corresponding softkey 4 Press the ADIAL softkey 5 Press the button you want to use for the Auto Dial see step 1 above 6 Use the keypad to enter the name you want to assign to this button ...

Page 31: ...ppearance keys to work in conjunction with the Line button For details about Call Appearance keys used with Line keys see Multiple Call Handling on page 3 44 Call History A list of up to the last ten outgoing ten incoming and ten missed calls is stored for each phone Note that multiple calls to or from the same destination will result in one entry in the list Missed calls are not logged if the cal...

Page 32: ...ce Call Park Use Call Park to place a call on hold for retrieval from any phone on the system Directed Park ALL Directed Park allows you to park a call on another line A specific extension number may be programmed on your Directed Park button to allow you to always park a call on a specific line SIP PHONES To Direct Park a Call With a party on the line 1 Press Flash then 66 2 Dial the extension 3 ...

Page 33: ...ave a Directed Park button targeted at the same line where the call was parked and are configured to show status will flash red indicating that there is a call already parked on the target line If you leave a call parked for a long period of time your phone rings back and PARK is displayed To Retrieve a Direct Park Call Press the pre programmed Directed Park button then the extension at which the ...

Page 34: ...sten for the dial tone 2 Press 65 3 Dial the extension Self Park ALL Self Park places a call in a parked state on your primary line for retrieval from other phones SIP PHONES To Park a Call at Your Primary Line With a party on the line 1 Press Flash then 64 2 Dial the extension 3 Listen for two beeps 4 Hang up To Retrieve a Parked Call From any phone 1 Listen for the dial tone 2 Press 65 3 Dial th...

Page 35: ...Retrieve a Parked Call From any phone 1 Press the pre programmed Self Park button If the phone does not have a Self Park button dial 65 then You can also use the Direct Park button if programmed then dial your extension to retrieve a call parked on your Primary Line 2 Enter your extension to retrieve a call parked on your Primary Line ANALOG PHONES To Self Park a Call With a party on the line 1 Pr...

Page 36: ...one does not have a programmed System Park button press Flash and dial 62 to park a call 2 Listen for two beeps 3 Hang up The display shows the parking slot number at which the call is parked Make a note of this number as you will need it to retrieve the call To Retrieve a Call Parked on System From 480i CT 9480i CT or Aastra 5 Series models Press the RETRIEVE softkey then enter slot number OR Fro...

Page 37: ...e the call The System Park red LED remains lit until the parked call is retrieved If you leave a call parked for a long period of time your phone rings back and PARK is displayed Note While a call is parked from your phone and the System Park button s red LED is lit you can query the parking slot of the last call parked from your phone by pressing MENU then the System Park button To Retrieve a Cal...

Page 38: ... Press Flash then 62 2 Listen for two beeps 3 Hang up Note You can also use the method shown below 1 With a party on the line press Flash then 6 2 Listen to the system prompt for the slot number To Retrieve a System Parked Call 1 Listen for the dial tone 2 Press 63 3 Dial the appropriate slot number Release 1 5 SP2 June 2009 ...

Page 39: ...up SIP PHONES To Answer a Specific Extension Press the pre programmed Pickup button then dial the extension number of the ringing station If your phone does not have a programmed Pickup button dial 75 then dial the extension number of the ringing station DIGITAL PHONES To Answer a Specific Extension 1 Press the pre programmed Extn Pickup button If your phone does not have a programmed Extn Pickup ...

Page 40: ...e pre programmed Group Pickup button If your phone does not have a programmed Group Pickup button dial 74 DIGITAL PHONES To Answer a Call in Your Pickup Group 1 Press the pre programmed Group Pickup button If your phone does not have a programmed Group Pickup button dial 74 2 Speak to caller ANALOG PHONES MUST BE PROGRAMMED FOR CALL PICKUP To Answer a Call in Your Pickup Group Listen for the dial ...

Page 41: ...t call recording guidelines Recording a Call D A DIGITAL PHONES To Use Call Record 1 Notify the person or people with whom you are speaking that you are about to record the call see Warning above 2 Press Call Record To End the Recording Session 3 Press Call Record again Using another phone feature will end a call recording session You access the recording in the same way you access Voicemail messa...

Page 42: ...t if the Return Call feature is available for external numbers Returning a Call ALL SIP DIGITAL PHONES To Use Call Return Press the pre programmed Call Return button to dial the last number that called your extension If your phone does not have a programmed Call Return button dial 69 ANALOG PHONES To Use Call Return 1 Listen for the dial tone 2 Press 69 to dial the last number that called your ext...

Page 43: ...ORE softkey sends the incoming call directly to voicemail To accept a call waiting call Press L2 or the PICKUP softkey on models 480i CT 9480i CT Aastra Series 5 The initial call is placed on temporary hold The corresponding primary line button LED blinks and the L2 LED lights solid Hint Remember on models 480i CT 9480i CT and Aastra Series 5 you can also press Ignore to send the incoming call dir...

Page 44: ...nnected to the call waiting call The call waiting call is rolled onto the primary line button Hint You can add a call waiting call to a call on your primary line by pressing Conference See Blocking Caller ID ALL on page 3 18 for more information about the Conference feature You can transfer a call waiting call to another extension See Transfer on page 3 58 for more information about the Transfer f...

Page 45: ...l Call Press the TAP button The call waiting call is placed on temporary hold You can toggle between the initial call and the call waiting by pressing the TAP button The display updates to reflect which caller is connected To Disable Call Waiting Press Call Waiting or 70 then dial the phone number OR Press Call Waiting during an active call Call Waiting is disabled for the duration of the call Cal...

Page 46: ...the number of times they tried to reach you When the Callers List is full the oldest call records are deleted to accommodate the information of new callers If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a programmable button or the Directory the Callers List will display the name and number The display shows you how many callers hav...

Page 47: ...480i CT 9480i CT and all Aastra Series 5 models press Goodbye or the DROP softkey to end cancel the call ICON DESCRIPTION You have received a new voice message You have a call on hold While browsing the Callers list indicates an unanswered call You are on an outgoing call While browsing the Callers list indicates an answered call You are on an incoming call While browsing the Callers list indicate...

Page 48: ...see the oldest call on your list 3 Press any button on the dial pad to begin editing Hint To erase one digit to the left of the cursor press the left select button To add a one second pause during number editing press Hold Deleting from the Callers List There are two ways to delete calls from the Callers List one call at a time or all calls To Delete Items One by One 1 Press Callers List For Model...

Page 49: ...Camp on will remain enabled if you make or answer another call When the Camp on target extension becomes available you hear a callback of three short rings the primary line LED flashes and CAMP ON appears on the display 2 Lift the handset or press your primary line button The target extension will ring when you answer the callback If you do not answer the callback in three rings Camp on is cancele...

Page 50: ...ignal or No Answer 1 Hang up 2 Go off hook then listen for the dial tone 3 Press 76 4 Hang up When the target extension becomes available your phone will ring 5 Answer the ring to retry your call To Cancel Camp on 1 Listen for the dial tone 2 Press 77 3 Listen for two beeps 4 Hang up Release 1 5 SP2 June 2009 ...

Page 51: ... D A If your Wave system uses Centrex service follow these steps to access the Centrex features See your phone administrator for more information DIGITAL PHONES To Use Centrex Flash During a call 1 Press the pre programmed Centrex Flash button If your phone does not have a programmed Centrex Flash button press Flash then 80 2 Listen for the dial tone then enter Centrex feature code as appropriate ...

Page 52: ...ftkey 2 Listen for the dial tone then dial the number of the next party 3 When that party answers press Conference again to connect the calls If a party is not available press End Call to reconnect to the first party For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye to reconnect to the first party Repeat steps above for each party you want to include in the conference up to the all...

Page 53: ... Conference Call Hang up the handset or press End Call For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye or use the DROP softkey DIGITAL PHONES Since all Wave Digital phones have a hard coded TRNS CONF or TRANS button a programmed Conference feature button is not required However such a feature button is supported for backwards compatibility The functionality between such a button ...

Page 54: ...ONF or TRANS again to place the conference call on hold and add a fourth party Repeat steps 2 through 4 to add additional parties 5 Complete the conference by pressing TRNS CONF or TRANS ANALOG PHONES To Set Up a Conference With a party on the line 1 Press Flash then 2 Dial the phone or extension number of a conference member After the conference member answers 3 Press Flash and then press 71 OR 4...

Page 55: ...igits The Dial by Name External list will include the following numbers Primary Line Appearance Call List if the calling party number is seven digits or more Autodial feature keys if the stored number is seven digits or more System Speed Dial numbers if the stored number is seven digits or more DIGITAL PHONES To Use Dial by Name From an idle phone 1 Press the MENU softkey on the display 2 Press DI...

Page 56: ...lling an extension or transferring a call etc Features available on these buttons depend upon how they are programmed for your phone Contact your System Administrator for details DIGITAL PHONES Calling an Extension Press the DSS BLF button to call the programmed destination extension Using Supervised Transfer A supervised transfer allows you to announce a call before completing the transfer To Mak...

Page 57: ...tion Accessing and Viewing Your Directory To Access Your Directory 1 Press Directory For Models 480i CT and 9480i CT press Services The directory displays the number of entries in your list If the Directory list is empty Directory Empty Use Save to add is displayed 2 Scroll through the displayed list to locate and access the entries To Search for an Entry by Name 3 Press the dial pad number corres...

Page 58: ...d number that you wish to save to your directory 3 Press Save then Directory to store the number in the Directory List For Models 480i CT 9480i CT and Aastra 5 series models press Copy then OK If the name is displayed with the number both are saved to the directory If no name is displayed you can enter the name using the dial pad Entering Numbers Names in the Directory 1 Press Save 2 Press Directo...

Page 59: ...ple Voicemail with one exception if you are a member of a Ring All hunt group and you enable Do Not Disturb for a call to the hunt group the call will continue to ring the other phones in the hunt group Note If your phone shares a line with other phones only your phone is affected by switching DND on or off Using Do Not Disturb ALL ALL PHONES Hint You can use the following alternative method for u...

Page 60: ...rammed Do Not Disturb button dial 42 Note You can also enable disable DND using the display Press MENU then press NEXT three times Select DND Select On Off Press Done or SPEAKER end Flash About Flash ALL The Flash button is utilized in many of the features of this phone such as when making calls transferring calls or placing calls on hold It is often used in conjunction with feature codes see Feat...

Page 61: ...forwarding 4 Press 3 and follow the prompts for external forwarding 5 Press 4 to cancel forwarding SIP PHONES The Forward button applies only to calls received on your primary line You can activate only one Forward button on your phone at any given time The Forward feature will behave differently depending on whether or not your Forward button is programmed with a target phone number To Forward Ca...

Page 62: ...ll Forwarding Press the pre programmed Forward button The Forward button LED goes off If your phone does not have a programmed Forward button dial 44 to cancel call forwarding DIGITAL PHONES The User Forward button applies only to calls received on your primary line You can activate only one User Forward button on your phone at any given time The Forward feature will behave differently depending o...

Page 63: ...ernational phone number you must enter a at the end of the number 4 If you are prompted for a password enter your Voicemail password then press You will hear two beeps the User Forward button red LED will flash indicating that Forward is enabled and FWD is displayed Note When you go off hook you receive stutter dial tone to indicate your phone is in a special state To Cancel Call Forwarding Intern...

Page 64: ...ation extension If you are prompted for a password 4 Enter the appropriate voicemail password To Cancel Forward Follow me 1 Listen for the dial tone 2 Press 79 3 Enter the destination extension Programming the User Forward Button To Program a Number on Your User Forward Button From an idle phone 1 Press the MENU softkey on the display 2 Press NEXT until PROG appears then press the corresponding so...

Page 65: ... to an External Phone 1 Listen for the dial tone then press 43 2 Enter the external line access code 3 Dial the external destination phone number then 4 Listen for two beeps If prompted 5 Enter the appropriate voicemail password then press To Forward Your Phone to Another Extension 1 Listen for the dial tone then press 43 2 Dial the destination extension 3 Listen for two beeps and hang up To Cance...

Page 66: ... 2 3 4 Press End Call Note For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye or use the DROP softkey to end the call DIGITAL ANALOG PHONES When using a headset on digital or analog phones you can adjust the volume by using the Volume buttons on the front of the phone In addition to begin or end calls you will need to use the Speaker keys with the headset plugged into the jack Speci...

Page 67: ...rs 2 Press the softkey that corresponds to the option you want to use that is 2 5mm or Bluetooth Note If you choose the Bluetooth option the Bluetooth device must be paired registered to its base station If when you change Bluetooth units you will need to unpair the current Bluetooth unit then pair the new unit When performing the Bluetooth pairing or unpairing it is recommended that the headset b...

Page 68: ...place calls on temporary hold To Reconnect to a Call On Hold Press the button corresponding to the line at which the call was placed on hold Using the Reconnect Softkey Models 480i CT and 9480i CT only Use the RECONNECT softkey to reconnect to a call that is on hold or parked DIGITAL PHONES To Place a Call on Hold Press HOLD When a call is on hold the red LED flashes next to the corresponding line...

Page 69: ...ile you use other phone features To Place a Call on Hold With a party on the line 1 Press FLASH then then 64 OR Press FLASH then 7 2 Listen for two beeps 3 Hang up Reconnect to a Call on Hold 1 Listen for the dial tone 2 Press 65 then Hint If you are on a call you may use the Toggle method to switch between the two active calls To End a Call Without Losing Your Call s on Hold You can use the Hold ...

Page 70: ...e system Note To see other call procedures refer to Making Calls on page 2 8 SIP PHONES 480I CT 9480I CT ONLY To Make an Intercom Call 1 Press Intercom 2 Dial the extension To end the call 3 Press Intercom Goodbye or the DROP softkey or hang up DIGITAL PHONES 8012 8024 ONLY To Make an Intercom Call 1 Press Intercom 2 Dial the extension To end the call 3 Press Intercom or hang up Release 1 5 SP2 Ju...

Page 71: ...ttons Message Waiting If you have a Message Waiting button the corresponding LED flashes when there are new Voicemail messages Note On SIP and Analog phones when there are new Voicemail messages you will hear a stutter tone when you select your primary line button Retrieving Voicemail Messages S D Hint Also see Chapter 4 Using Voicemail for details about listening to voicemail messages SIP PHONES ...

Page 72: ...line since calls will be allowed to ring if they can be shown on either the Line button or a Call Appearance button If you have one or more calls connected or on hold you can place another call by pressing an available Line or Call Appearance button You can select one of the multiple calls by pressing the corresponding button other calls will be placed on hold If there is not an available Line or ...

Page 73: ... Note If the Mute is enabled on via the speaker it will be disabled off if you lift the handset Muting a Call S D SIP DIGITAL PHONES To Mute a Call While on a call Press MUTE to mute the microphone or handset The MUTE LED is solid red You can hear the other party but the other party cannot hear you To Speak to Your Caller Press MUTE again The MUTE LED will be cleared Release 1 5 SP2 June 2009 ...

Page 74: ...r as the destination Setting Night Answer ALL SIP ANALOG PHONES To Turn on the Night Answer Service Press 85 To Turn off the Night Answer Service Press 86 DIGITAL PHONES To Turn off the Night Answer Service Press the pre programmed Night Answer button If your phone does not have a programmed Night Answer button dial 85 When the Night Answer Service is active the Night Service LED flashes red To Tu...

Page 75: ...bove dial 11 2 Make an announcement 3 Hang up or press End Call when you are finished making your announcement For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye or use the DROP softkey Note When receiving a page on the phone speaker you can press End Call or for 480i CT 9480i CT and all Aastra Series 5 models press Goodbye to disconnect the phone from the paging service DIGITAL PHO...

Page 76: ... system until you hang up Paging a Specific Group Zone S SIP PHONES To Page a Specific Group Zone 1 Press Intercom If your phone does not have an Intercom button as shown above dial 12 and the group number 2 Make an announcement 3 Hang up or press End Call when finished making your announcement For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye or use the DROP softkey to cancel end ...

Page 77: ...e zone number 2 Make the announcement 3 Hang up when you are finished making your announcement You will remain connected to the public address system until you hang up Note Telephones receiving a page on the phone speaker can press SPEAKER to disconnect the phone from the paging service ANALOG PHONES To Page a Specific Group Zone 1 Press Page Zone OR Press 12 then the zone number 2 Begin speaking ...

Page 78: ...elect Off if you don t want a password required Privacy The privacy feature is used to mark a call as private which means that shared line appearances will be prevented from breaking into the call Additionally a held private call can not be retrieved by a shared line appearance Privacy is generated from any privacy enabled party to all parties in a call Transferring or parking a private call remov...

Page 79: ...o clear the display For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye or use the DROP softkey DIGITAL PHONES To Redial a Number Press Redial or Hint To display the last number dialed from an idle phone press MENU then REDIAL or Press SPEAKER to return the phone to idle Note You can also use Saved Number Redial to save a number you have just dialed or to which you are connected see ...

Page 80: ...umber before saving so that it can then be dialed Redialing a Saved Number To Redial a Saved Number From an idle phone Press Save Repeat The most recently stored number will be dialed Storing the Saved Number as an Auto Dial The Save Repeat button is intended to be a quick method to temporarily store a number Only the number is stored you are not prompted to enter a name and the value stored is no...

Page 81: ...ent Monitor button and that the extension to be monitored has Silent Monitoring enabled WARNING Most states have laws requiring businesses to inform both their employees and their customers that calls may be monitored This feature requires a license button which will be issued at no charge upon request to your Vertical Communications reseller Using Silent Monitor Supervisors Only D DIGITAL PHONES ...

Page 82: ...a button using one of these list keys overwrites the previous entry To Save an Entry from Your Directory Lists 1 Press Directory 2 Scroll through the selected list to find the name and number that you wish to save to your speed dial 3 Press the programmable button to which you want to assign the speed dial number If the name is displayed with the number both are saved to the speed dial 4 Press Sav...

Page 83: ...egin at the last index viewed DIGITAL PHONES To Use System Speed Dial with a Pre programmed Number Press System Dial The programmed number will be dialed To Use System Speed Dial with a Index Numbers 1 Press pre programmed System Dial Depending upon the program of the phones in your system a prompt for an index number to be entered will be displayed If your phone doesn t have a programmed System D...

Page 84: ...e attention Join participate in a phone call with two or more parties where all participants can hear you and you can hear them This is similar to conference calling but you don t have to be included by the conference initiator This is the same feature as Joining a Call Break In Feature for digital phones see page 3 43 Note You can switch modes or users any time during the supervision of a call se...

Page 85: ...ension Hint You can enter the complete digit string rapidly without waiting for the prompts For example 58 102 1 to coach extension 102 To Change the Supervising Mode Once connected to the call you can change the supervising mode for example from monitoring to coaching While supervising a call Press Flash then enter the new supervising code see step 2 above To Supervise a Different User While supe...

Page 86: ...all on hold On some models there is an XFER softkey 2 Listen for the dial tone 3 Enter the destination extension number 4 Press Transfer again or hang up The party is transferred to the destination extension Hint For 480i CT 9480i CT 9133i 9143i and all Aastra Series 5 models you can also use the L2 button to make this transfer See the Hint under Supervised Transfer for details DIGITAL PHONES To M...

Page 87: ...fer to place the caller on hold On some models there is an XFER softkey 2 Listen for the dial tone then enter the destination extension number When the destination party answers 3 Announce the call 4 Press Transfer or hang up to complete the transfer To Cancel the Transfer Press End Call to reconnect to the calling party For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye or use the ...

Page 88: ... to complete the transfer To Cancel the Transfer Press TAP to reconnect to the caller on hold ANALOG PHONES To Make a Supervised Transfer While on a call 1 Press Flash then press 1 2 Listen for the prompt to assist you with making the transfer 3 Dial the destination extension When the destination party answers 4 Announce the call 5 Hang up to complete the transfer If voicemail answers Hang up to t...

Page 89: ...the active call on hold If your phone does not have a pre programmed Transfer button you can use the Supervised or Blind transfer method using the TRNS CONF button shown on the previous pages However the caller will not be transferred directly into voicemail unless the destination extension does not answer 2 Enter the destination extension number 3 Hang up to complete the transfer The party is tra...

Page 90: ... above to determine which keys are available for programming In addition some digital phones have a programmed Program button which takes you to the same location on the display as steps 2 and 3 See Program Button on page 6 25 From an idle phone 1 Decide which button you want to program 2 Press the MENU softkey on the display 3 Press NEXT until PROG appears then press the corresponding button 4 Pr...

Page 91: ...ge directed to a specific digital phone extension that allows the receiving party to reply Using the Voicecall Feature D Note Typically a digital phone has only one Voicecall button which requires input of an extension number to be dialed and paged However additional Voicecall buttons may be programmed on a phone to allow direct calls to other specific extensions An example for the use of multiple...

Page 92: ... party hears a tone on the phone speaker 3 Begin speaking To Receive a Voicecall If your phone is two way your speaker is automatically enabled during a voice call and you can speak to the other party through the speaker without pressing any keys If your phone is configured for one way communication the SPEAKER red LED flashes during a voice call and you can lift the handset or press the SPEAKER b...

Page 93: ...og in to your account you will be prompted to change your password see Set Change Your Password on page 4 4 Log In from Your Own Wave Phone You can easily access your email from your own Wave phone Note If you are a digital phone also see Visual Voicemail digital phones only on page 4 16 To Access Voicemail from Your Own Wave Phone 1 Press MESSAGE or VMAIL softkey If your phone does not have a MES...

Page 94: ... usually extension 550 then press contact your System Administrator for details about hunt groups Then go to step 3 below At the password prompt 2 Press to tell the system that you want to access a voicemail other than the one associated with the phone you are using You will hear the following prompt I m sorry that password is incorrect To login enter your extension followed by the key At the exte...

Page 95: ...ring your extension you may need to press to access voicemail then enter your extension then press If this is the case skip to step 4 to listen to access your voicemail Contact your System Administrator for more information about accessing your voicemail from outside the Wave system When you hear your greeting 3 Press 9 during the greeting to access your voicemail options IMPORTANT This step may o...

Page 96: ...ator should provide you with the appropriate default entry Once you log in to your account you will be prompted to change your password see Set Change Your Password on page 4 4 To Change Your Password 1 Log into your account see previous pages Note If you are setting up a new password contact your phone System Administrator At the prompt 2 Press 6 to access the Account Preferences menu You will be...

Page 97: ...to New Messages New messages are those that have not yet been saved or deleted After logging into your account 1 Press 1 to listen to the first new message 2 Press one of the designated option numbers to access other listening options see Listening Options on page 4 6 OR Press 2 to go to the next message Listen to Saved Messages If you have saved messages from this or a previous voicemail session ...

Page 98: ...in the current voicemail session 1 Press 5 to listen to the first deleted message 2 Press one of the designated option numbers to access other listening options see Listening Options on page 4 6 OR 3 Press 2 to go to the next deleted message Listening Options Use the options below when listening to new saved or recently deleted messages Save a Message During a message or as soon as it has finished...

Page 99: ...s Message While the current message is still playing Press 5 to listen to the previous message Rewind the Current Message While the current message is still playing Press 7 to rewind the current message by 4 seconds each time you press 7 Fast Forward through a Message skip ahead in a message While the message header message received preamble is playing Press skip to the message header and being li...

Page 100: ...ents At the tone 4 Record your reply then press to complete the recording 5 Set deliver options see page 4 10 or re record your message as needed 6 Press 1 to send your reply Forward a Message to Another User in the System You can send a copy of the current message to the voicemail of one or more users in your Wave system In addition you can include a recorded message that explains the reason you ...

Page 101: ...hod to leave a message in the sender s mailbox you can use the Callback feature to directly call the extension or outside phone number of the sender During a message or as soon as it has finished playing 1 Press 4 to access additional Listening Options At the prompt 2 Press 3 to access the Callback feature without deleting the original message OR Press 4 to access the Callback feature and delete t...

Page 102: ...en use the Recording Options as described here OR To Re record the Message Press 3 then repeat from step 3 above Hint When you are satisfied with your recording press 1 to accept it Otherwise press 3 again to record the message again OR To Add to the Current Message append Press 4 to append to the end of the message then repeat from step 2 above OR To Cancel the Current Message without sending it ...

Page 103: ... any recorded message Urgent When you mark a message as urgent when the recipient logs into voicemail to listen to messages he she will hear messages marked as urgent before any other message regardless of time received Private When a message is marked private the recipient cannot forward it nor can users who may share the recipient s voicemailbox play the message Contact your phone System Adminis...

Page 104: ...ched the voicemail of John Smith I am out of the office until June 18th If you need immediate assistance please contact Jane Doe at extension 1234 Set Up Voicemail Notification You can designate a number at which the system will contact you if a voicemail has been received in your mailbox This can be either an internal extension or an external number such as your home phone Record Your Voice Title...

Page 105: ...be the active greeting To Review Record and Manage Your Greetings Once you review your greetings you can make them active change them and or delete them 1 Log into your account At the prompt 2 Press 4 to access Greetings and hear the currently active greeting At the prompt choose one of the following Press 1 to replay the current greeting Press 2 to skip to the next greeting if you have more than ...

Page 106: ...eps 1 through 4 above 5 Press 1 to keep the current Notification number the default for this will be your own extension number OR To Use an Internal Extension Number After you complete steps 1 through 4 above 5 Press 2 if you want to be notified at a specific extension within the Vertical Wave phone system 6 Enter the extension number 7 Press 1 to accept the entry OR Press 2 to change the entry th...

Page 107: ...dure below 1 Log into your account 2 Press 6 to access Account Preferences 3 Press 1 to access Status Commands and hear the currently set status 4 Set the Status option as needed From the Status Commands menu Press 1 to set your status to Available Press 2 to set your status to Do Not Disturb Press 3 to set your status to In a Meeting Press 4 to set your status to Out of the Office Press 5 to set ...

Page 108: ... the prompts on the display 2 Press the corresponding softkey of the feature you want to access To Increase the Number of Visual Options Offered When using Visual Voicemail there are basic options you have available REPLAY and SAVE However you can increase these options by enabling the Verbose Prompt Mode Once this feature has been enabled you can press the MORE softkey to view additional options ...

Page 109: ...softkey to initiate a call to Voicemail to retrieve the messages To Deactivate Activate Voicemail Message Number Display From an idle phone 1 Press the MENU softkey on the display 2 Press NEXT until VDISP appears then press the corresponding button Note If a password is requested at this point enter the phone s password Contact your Wave System Administrator for information about passwords 3 Press...

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Page 111: ...ages show the details of each available SIP phone model Vertical 9133i SIP Phone see page 5 2 Vertical 9143i SIP Phone see page 5 2 Vertical 9112i SIP Phone see page 5 4 Vertical 480i 480iCT SIP Phone see page 5 6 Vertical 9480i 9480iCT SIP Phone see page 5 6 Aastra 53i SIP Phone see page 5 8 Aastra 55i SIP Phone see page 5 10 Aastra 57i SIP Phone see page 5 12 Release 1 5 SP2 June 2009 ...

Page 112: ...cated under the handset 5 Display 2 Handset 23 Headset Auxiliary Jack located behind front panel 4 Scroll Select 7 Callers LIst 8 Conf 6 End Call 9 Options 10 Directory 11 Save 12 Delete 13 Flash 14 Mute 16 Six Pre programmed PGM Buttons 18 Speaker Headset 17 Xfer 19 Four Line Appearance Buttons 20 Redial 22 Volume Down 21 Volume Up 3 Hold Release 1 5 SP2 June 2009 ...

Page 113: ...e settings made for the Options Directory and Callers List functions 12 Delete Button erase information stored in the Directory or Callers List 13 Flash Button access various functions and work with feature codes 14 Mute Button prevent the distant party from hearing any conversation at your end 15 Microphone Button speak to a caller when using the speaker instead of holding the handset 16 Pre prog...

Page 114: ...located under the handset 5 Display 2 Handset 23 Headset Auxiliary Jack located behind front panel 4 Scroll Select 7 Callers LIst 8 Conf 6 End Call 9 Options 10 Directory 11 Save 12 Delete 14 Flash 16 Mute 15 One Pre programmed PGM Button 19 Speaker Headset 18 Xfer 20 Redial 22 Volume Down 21 Volume Up 3 Hold 13 Swap Release 1 5 SP2 June 2009 ...

Page 115: ...umbers for speed dialing 11 Save Button store settings made for the Options Directory and Callers List functions 12 Delete Button erase information stored in the Directory or Callers List 13 Swap Button toggle between an active call and a call waiting on the same line 14 Flash Button access various functions and work with feature codes 15 Programmable Button One perform special phone functions pro...

Page 116: ...nder the front panel 1 Speaker located under the handset 2 Handset 20 Headset Auxiliary Jack located behind front panel 4 Redial 17 Mute 18 Speaker Headset 15 Xfer 11 Services 19 Volume Down 16 Volume Up 3 Hold 5 Goodbye 7 Display 14 Conf 13 Four Line Appearance Buttons 10 Icom 6 Options 8 Six Softkeys 9 Scroll Select Release 1 5 SP2 June 2009 ...

Page 117: ...options and select items shown on the display see page 5 14 10 Icom Button make calls from your phone to another extension within your phone system 11 Services Button access the Callers and Directory lists 12 Microphone speak to a caller when using the speaker instead of holding the handset 13 Line Appearance Buttons Four make and receive external calls without entering an external access code one...

Page 118: ...ogrammed Button Display 2 Handset 23 Headset Auxiliary Jack located behind front panel 12 Scroll Select 15 Mute 14 Speaker Headse 22 Volume Down 21 Volume Up 3 Save 4 Delete 5 Flash 6 Trans 7 Conf 8 One Pre programmed PGM Button 11 Call and Station Status Display 13 Three Line Appearance Buttons 17 Goodbye 18 Options 19 Hold 20 Redial 10 Message Waiting Light Release 1 5 SP2 June 2009 ...

Page 119: ...ng on your phone when making and receiving calls as well as during a call and when idle 12 Scroll and Select Buttons scroll through menu options and select items shown on the Call and Station Status display see page 5 14 13 Line Appearance Buttons Three make and receive external calls without entering an external access code one or more outside lines may be assigned to your phone 14 Speaker Headse...

Page 120: ...et 4 Pre programmed Button Display 2 Handset 20 Headset Auxiliary Jack located behind front panel 13 Scroll Select 11 Mute 10 Speaker Headse 19 Volume Down 18 Volume Up 3 Flash 7 Call and Station Status Display 9 Four Line Appearance Buttons 14 Goodbye 15 Options 16 Hold 17 Redial 5 Message Waiting Light 6 Five Programmable PGM Button 8 Six Softkeys Release 1 5 SP2 June 2009 ...

Page 121: ...nce Buttons Four make and receive external calls without entering an external access code one or more outside lines may be assigned to your phone 10 Speaker Headset Button toggle between Speaker and Headset modes to hear a caller instead of holding the handset 11 Mute Button prevent the distant party from hearing any conversation at your end 12 Microphone speak to a caller when using the speaker i...

Page 122: ...mmed Button Display Area 2 Handset 22 Headset Auxiliary Jack located behind front panel 13 Scroll Select 11 Mute 10 Speaker Headset 19 Volume Down 18 Volume Up 3 Flash 8 Call and Station Status Display Area 9 Four Line Appearance Buttons 14 Goodbye 15 Options 16 Hold 17 Redial 5 Message Waiting Light 6 Four Pre programmed PGM Button 7 Four Softkeys 20 Conf 21 Xfer Release 1 5 SP2 June 2009 ...

Page 123: ...tering an external access code one or more outside lines may be assigned to your phone 10 Speaker Headset Button toggle between Speaker and Headset modes to hear a caller instead of holding the handset 11 Mute Button prevent the distant party from hearing any conversation at your end 12 Microphone speak to a caller when using the speaker instead of holding the handset 13 Scroll and Select Buttons ...

Page 124: ...are dedicated to specific call handling features See the Introduction section of this guide for a picture and details of your phone Navigation Arrow Keys Scroll and Select The navigation keys are located below the display and are used to scroll through display lists and to select options Vertical 9133i 9143i 9112i 480i CT and 9480i CT SIP Phones Aastra 53i 55i and 57i SIP Phones Scroll DOWN SELECT...

Page 125: ...xt to the line appearance button indicates the status of that line Models 480i CT 9480i CT and Aastra 53i 55i An icon in the display next to a line appearance softkey indicates the status of that line Model 9112i The status light for the single line is located at the top right corner of the phone If the line status light is The line status is Off Idle no call activity Flashing quickly Call is ring...

Page 126: ...s using and line two lists the other party s phone number The display does not show caller ID information on an inbound call if that information is blocked by the other party or if your phone service provider does not send caller ID The display shows Private or inbound trunk group information instead A call timer indicates the length of time your call has been connected In certain circumstances yo...

Page 127: ...ere are three options for the headset microphone volume Note By default the volume for the headset microphone is set to medium To Change the Volume 1 Press Options to access the options list 2 Scroll down the list of options 3 Select Headset Settings Note You can also press 7 to directly access the Headset settings then press the corresponding select button to select Headset Settings that appears ...

Page 128: ...hree feet to the base 2 Press Options to access the options list 3 Scroll down the list of options 4 Select HANDSET PAIRING 5 Select PAIR Note If there are already four handsets paired to the base you will not be able to select the Pair option On the 480iCT and 9480iCT cordless handset 6 Press 7 Select HSET PAIRING on the handset display Note If the handset has already been paired the softkey will...

Page 129: ...m the other device Therefore it is recommended that the unpairing process be performed when there is a maximum of three feet between the handset and base 1 Ensure the handset being paired is within close proximity a maximum of three feet to the base 2 Press Options to access the options list 3 Scroll down the list of options 4 Select Handset Pairing 5 Select Remove Note If the handset has not been...

Page 130: ...2 Select Hset pairing on the handset display Note If the handset has not been paired to the base you will not be able to select the Remove option 3 Select Remove Attempting to remove will appear on the handset display during the process Note When removal is successfully completed Removal successful will appear on both the base and handset displays If unsuccessful Pairing failed will appear If pair...

Page 131: ...85 Deactivate 86 Page System 11 Group 12 group num Sys Spd Dial 89 code IMPORTANT Each of the features described above may have a fixed or programmable button that may be used instead of the Feature Code as shown Review the model descriptions on pages 5 2 to 5 7 to locate and find the fixed buttons available on the phone model you are using In addition contact your System Administrator to find out...

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Page 133: ...ton Phone page 6 2 Edge 100 24 Button Phone page 6 4 Edge 700 8 Button Phone page 6 6 Edge 700 24 Button Phone page 6 8 Impact SCS 8012 12 Button Phone page 6 10 Impact SCS 8024 24 Button Phone page 6 12 Impact SCS 8312 12 Button Phone page 6 14 Impact SCS 8324 24 Button Phone page 6 16 Vodavi Enhanced 8 Button Phone page 6 18 Vodavi Executive 8 Button Phone page 6 20 Vodavi Executive 30 Button Ph...

Page 134: ...EAKER 15 REDIAL 17 VOLUME up 16 VOLUME down 8 SHIFT 7 MESSAGE 14 Microphone Opening located under the front panel of the phone 3 Speaker located under the handset 4 Display 12 MUTE Note This phone model also includes an adjustable pedestal see page 6 26 for details 1 Headset auxiliary Jack located behind front panel 2 Handset 9 TAP 10 TRANS CONF Release 1 5 SP2 June 2009 ...

Page 135: ...nistrator 7 MESSAGE Button access user voicemail 8 SHIFT Button access a second level of AutoDial buttons 9 TAP Button reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits 10 TRANS CONF Button place a call on hold while yo...

Page 136: ... SPEAKER 15 REDIAL 17 VOLUME up 16 VOLUME down 8 SHIFT 7 MESSAGE 14 Microphone Opening located under the front panel of the phone 3 Speaker located under the handset 4 Display 12 MUTE Note This phone model also includes an adjustable pedestal see page 6 26 for details 1 Headset auxiliary Jack located behind front panel 2 Handset 9 TAP 10 TRANS CONF Release 1 5 SP2 June 2009 ...

Page 137: ...level of AutoDial buttons 9 TAP Button reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits 10 TRANS CONF Button initiate a transfer or a conference 11 SPEAKER button switch to Speaker mode to hear a caller instead of hold...

Page 138: ...AKER 6 TRANS 8 Volume down up 7 TAP 9 Microphone Opening located under the front panel 1 Handset 2 Handsfree Speaker located under the handset 12 Headset 2 5mm Jack located behind front panel 3 Display 5 Eight Pre programmed PGM Buttons red LEDs only 10 HOLD 4 Message Waiting Light Release 1 5 SP2 June 2009 ...

Page 139: ...peaker or handset while on a call or the ringer when not on a call 8 TAP Button reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits 9 Microphone speak to a caller when using the speaker instead of holding the handset 10 H...

Page 140: ... on next page 6 Three Softkeys not programmable 16 SPEAKER 14 VOLUME down up 8 Microphone Opening located under the front pane 2 Speaker located under the handset 4 Display 7 Twenty four PGM Pre programmed Buttons 13 Scroll and Select Button 1 Handset 17 Headset 2 5mm Jack located behind front panel 3 Flat Ribbon Cable located on the back of the phone 5 Message Waiting Light 15 HOLD 9 TAP 10 TRANS...

Page 141: ...l erase the last dialed digit and pressing it twice will clear all the dialed digits 10 TRANS Button put a call on hold while you dial the destination extension number when transferring call 11 SHIFT Button access a second level of AutoDial buttons 12 MUTE Button prevent the distant party from hearing any conversation at your end 13 Scroll and Select Button s scroll through menu options and select...

Page 142: ... Softkeys not programmable 10 Volume Up 9 Microphone Opening located under the front panel 3 Speaker 5 Twelve Pre programmed PGM Butto 1 Handset 16 Headset Auxiliary Jack located behind front panel 2 Display 6 SHIFT 7 MUTE 8 SPEAKER 12 TAP 11 INTERCOM 13 Volume Down 14 HOLD 15 TRANS CONF Release 1 5 SP2 June 2009 ...

Page 143: ... switch to Speaker mode to hear a caller instead of holding the handset 9 Volume Up Button increase the volume of the speaker or the handset during a call 10 Microphone speak to a caller when using the speaker instead of holding the handset 11 INTERCOM access the primary line 12 TAP Button reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while ...

Page 144: ...s not programmable 7 Microphone Opening located under the front pane 2 Handsfree Speaker 5 Twenty four Pre programmed PGM Buttons 1 Handset 16 Headset Auxiliary Jack located behind front panel 4 Display 8 SHIFT 6 MUTE 9 SPEAKER 12 TAP 11 INTERCOM 13 Volume Down 14 HOLD 15 TRANS CONF 10 Volume Up Release 1 5 SP2 June 2009 ...

Page 145: ...e handset 8 SHIFT Button access a second level of AutoDial buttons 9 SPEAKER Button switch to Speaker mode to hear a caller instead of holding the handset 10 Volume Up Button increase the volume of the speaker or the handset during a call 11 INTERCOM Button access the primary line 12 TAP Button reconnect or toggle between calls on hold during call transfer and when creating conference calls Also w...

Page 146: ...LD 11 SPEAKER 15 REDIAL 17 VOLUME up 16 VOLUME down 8 SHIFT 7 MESSAGE 14 Microphone Opening located under the front panel of the phone 3 Speaker located under the handset 4 Display 12 MUTE Note This phone model also includes an adjustable pedestal see page 6 26 for details 1 Headset auxiliary Jack located behind front panel 2 Handset 9 TAP 10 TRANS CONF Release 1 5 SP2 June 2009 ...

Page 147: ...Administrator 7 MESSAGE Button access user voicemail 8 SHIFT Button access a second level of AutoDial buttons 9 TAP Button reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits 10 TRANS CONF Button place a call on hold whil...

Page 148: ...LD 11 SPEAKER 15 REDIAL 17 VOLUME up 16 VOLUME down 8 SHIFT 7 MESSAGE 14 Microphone Opening located under the front panel of the phone 3 Speaker located under the handset 4 Display 12 MUTE Note This phone model also includes an adjustable pedestal see page 6 26 for details 1 Headset auxiliary Jack located behind front panel 2 Handset 9 TAP 10 TRANS CONF Release 1 5 SP2 June 2009 ...

Page 149: ...al phone functions pre programmed by the System Administrator 7 MESSAGE Button access user voicemail 8 SHIFT Button access a second level of AutoDial buttons 9 TAP Button reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit pressing it twice will clear all the dialed digits 10...

Page 150: ...er Guide Vodavi Enhanced Phone 8 Button 8 HOLD 6 ON OFF 10 VOLUME Up 11 VOLUME Down 9 Microphone Opening located under the front panel of the phone 2 Speaker located under the handset 7 MUTE 1 Handset 5 SPEED 4 TRANS 3 Eight Pre programmed PGM Buttons Release 1 5 SP2 June 2009 ...

Page 151: ...e you dial the destination extension number when transferring calls or creating conference calls 6 ON OFF Button toggle between Speaker Mode and using the handset or headset 7 MUTE Button prevent the distant party from hearing any conversation at your end 8 HOLD Button place a call on hold and keep the party connected while you hang up the handset or use other phone features 9 Microphone speak to ...

Page 152: ...ve Phone 8 Button 5 Eight Pre programmed PGM Buttons 10 HOLD 8 ON OFF 12 VOLUME Up 13 VOLUME Down 11 Microphone Opening located under the front panel of the phone 2 Speaker located under the handset 9 MUTE 1 Handset 7 SPEED 6 TRANS 3 Display 4 Three Softkeys not programmable Release 1 5 SP2 June 2009 ...

Page 153: ... place a call on hold while you dial the destination extension number to transfer a call 7 SPEED access dial pre programmed speed dial numbers 8 ON OFF Button toggle between Speaker Mode and using the handset or headset 9 MUTE Button prevent the distant party from hearing any conversation at your end 10 HOLD Button place a call on hold and keep the party connected while you hang up the handset or ...

Page 154: ... capabilities 18 ON OFF 19 VOLUME Up 20 VOLUME Down 8 Microphone Opening located under the front panel of the phone 3 Speaker located under the handset 1 Headset auxiliary Jack located behind front panel 2 Handset 4 Display 5 Three Softkeys not programmable 6 HTP 17 HOLD 7 Thirty Pre programmed PGM Button 9 TRANS 10 CONF 11 CAMP ON 12 MSG 13 FWD 14 FLASH 15 MUTE 16 SPEED Release 1 5 SP2 June 2009 ...

Page 155: ...on extension number to transfer a call 10 CONF Button place a call on hold while you add other members and create a conference call 11 CAMP ON Button automatically call back an extension that is busy does not answer or forwards you to Voicemail 12 MSG Button access user voicemail 13 FWD Button send unanswered incoming calls to another designated number 14 FLASH Button access many of the features o...

Page 156: ...r more secondary lines assigned to your phone These additional lines might be primary lines that appear on other phones You can use these additional lines to make or receive phone calls Outside Line Keys You might have one or more outside lines assigned to your phone These lines allow you to make and receive external calls without entering an external access code for instance some systems require ...

Page 157: ... on your primary line the other party s name or the trunk group your call is using is displayed and call timer displays the length of time your call is connected Note The display does not show caller ID information on an inbound call if that information is blocked by the other party or if your phone service provider does not send caller ID Instead the display shows Private or inbound trunk group i...

Page 158: ...and with the other hand raise the supporting arms 3 Notice there are three sets of notches behind both sides of the front panel Each notch represents a different angle 4 When the phone is at the desired height select the closest pair of notches and insert the supporting arms in the notches 5 Press down gently on the front panel until you feel the supporting arms snap into place telephone supportin...

Page 159: ...r attaching the phone line power source and handset Phone Settings Modifying the Display Contrast except Edge 700 To adjust the display contrast On an idle phone 1 Press MENU softkey on the display 2 Press NEXT until DISP appears then press the corresponding button 3 Press LIGHT or DARK to change the contrast 4 Press DONE or SPEAKER to save the setting BACK OF THE PHONE Handset Jack Phone Line Jac...

Page 160: ...ing the Ring Volume and Tone To Adjust the Ring Volume On an idle phone Press VOLUME up or down keys to adjust the ring volume as needed You will hear a short ring that allows you to hear the current ring volume The volume level will also appear on the display To Set the Ring Tone On an idle phone 1 Press the MENU softkey on the display 2 Press NEXT until RING appears 3 Press the sofkey under RING...

Page 161: ...onnect Flash 72 Do Not Disturb 41 Cancel 42 Forward 43 destination no or ext Cancel 44 Follow Me 78 ext Cancel 79 ext Hold Flash 64 Night Answer 85 Cancel 86 Page System 11 Zone 12 zone Privacy Flash 21 Supervising Calls IMPORTANT Each of the features described above may have a fixed or programmable button that may be used instead of the Feature Code as shown Review the model descriptions on pages...

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Page 163: ...nded that you contact your phone System Administrator for additional information Special Tones You will hear different tones while using your phone Dial Tone A continuous tone Stutter Dial Tone A broken dial tone indicates you have a voicemail message the phone is forwarded to another extension or is in Do Not Disturb mode Success Tone Two short beeps indicate a successfully completed command Erro...

Page 164: ...Waiting Answer Flash Disable 70 Reconnect 3 Toggle 4 Caller ID Blocking 67 Camp on Callback 76 Cancel 77 Centrex Flash 80 code Conference Flash phone no Flash 5 Return Flash 4 Do Not Disturb 41 Cancel 42 Forward Internal External1 43 destination no Cancel 44 Follow Me 78 your ext your password Cancel 79 your ext Hold Flash 64 Reconnect 65 Night Answer 85 Cancel 86 Page System 11 Zone 12 zone no St...

Page 165: ...Hint See page A 9 for a table that describes how basic eyeBeam features interact with Wave Note The configuration procedures in this manual describe only those steps necessary for the CounterPath eyeBeam SIP softphones to work with Wave Other settings may be left in their default configuration For information on using other softphone features see the documentation that came with your softphone Rec...

Page 166: ...on is required Installing and Configuring for Wave Use this procedure to install the eyeBeam softphone on your PC and configure it for use with Wave Note These procedures describe the eyeBeam audio only softphone version 1 5 or higher It is recommended that you have the eyeBeam User s Manual available as you install the softphone The configuration procedure describes only those steps necessary for...

Page 167: ...Enter the license button that you were supplied and click OK When the SIP Accounts dialog box opens 4 Select the first SIP Account row 5 Click on the Add Button Note If you accidentally exit the dialog box right click anywhere on the eyeBeam phone and choose Account Settings to open it again Release 1 5 SP2 June 2009 ...

Page 168: ...ion Display name Enter your name as you want it displayed to callers User name Enter your extension number Password Authentication user name Leave these blank Domain Enter the name or IP address of the Wave SIP Server to which this phone is registered as provided by your System Administrator Under the Topology tab 8 Enable the Port used on your local computer Release 1 5 SP2 June 2009 ...

Page 169: ...hone User Guide 9 Set the range to 5060 5062 10 Click on the Advanced tab 11 Uncheck Send SIP keep alives 12 Click OK or Apply to save your changes You are returned to the SIP Accounts window You will see any new SIP account information you added in that window Release 1 5 SP2 June 2009 ...

Page 170: ...erPath SIP Softphone Wave Phone User Guide 13 Click Close to exit that window and return to the CounterPath SIP Phone interface 14 Right click on the Phone interface to display a menu 15 Click on Options to display the Options window Release 1 5 SP2 June 2009 ...

Page 171: ...k on the Audio Codecs icon 17 Add the preferred codecs to the Enabled codecs column The following codecs on the eyeBeam are supported by Wave G711 uLaw G711 alaw G729 Hint You will need to click on the appropriate codecs as shown above then click on the right arrow to add them to the Enabled codecs column Release 1 5 SP2 June 2009 ...

Page 172: ... 18 Click on the Devices icon 19 Make sure that the correct audio devices on your PC are selected for voice capture and audio 20 Click OK or Apply to save your changes Hint If the configuration has been made correctly the eyeBeam should show Logged in enter phone number and Your Number is username Release 1 5 SP2 June 2009 ...

Page 173: ...ed correctly Or to hear dial tone you can press the Dial button again after dialing the access code for example Dial 9 Dial and then dial the number Ending a call To end a call click on the End Call icon Do Not Disturb Click on the phone s DND button to turn on the Do Not Disturb Wave personal status Auto Answer Click on the phone s AA button to turn on automatic answering of incoming calls You ca...

Page 174: ... Doing so will put the current call on hold so that you can then make or answer another call or invoke a feature code from another line With 2 calls in progress Flash acts as a call toggle button Hold Click either the phone s Hold button or an active Line button to place a caller on hold Notes If you use the Hold button to put a call on hold no other calls can be received In order to put one call ...

Page 175: ...tance Network Disconnected indicates that your phone is not correctly connected to the network The phone also displays the default time and date of 12 00AM Jan 1st 2000 Make sure that all phone connections are secure and that the phone has been installed appropriately contact your System Administrator Why can t I get dial tone on my phone Check that all phone connections are secure and that the ph...

Page 176: ...P softphone To change this behavior change the value of the Call Inactivity setting from Enabled the default to Disabled For more information about how to change this setting refer to eyeBeam v1 5 user manual provided by the softphone manufacturer Why do held calls sometimes disconnect from my SIP or SIP Softphone If a call between a SIP phone and SIP softphone or between two softphones is placed ...

Page 177: ...alls 3 56 Conference Calls 3 26 Do Not Disturb 3 31 Feature Codes 7 2 Flash 3 32 Forward Calls 3 37 Hold 2 6 3 41 Join a Call 3 56 Monitor Calls 3 56 Night Answer 3 46 Paging Specific Group zone 3 49 System all 3 48 Speaker 2 3 Special Tones 7 1 Speed Dial System 3 55 Supervise calls 3 56 Toggle Switch Calls 2 7 Transfer Blind 3 59 Supervised 3 60 Voicemail 3 61 Voicemail 4 1 Volume 2 4 Index Phon...

Page 178: ... 29 Fixed buttons 2 2 Flash 3 32 Forward Calls 3 34 Hold 2 6 3 40 Intercom button 3 42 Join a Call 3 43 3 56 Line Keys Primary 6 24 Secondary 6 24 Monitor Calls 3 56 Multiple Call Handling 3 44 Mute 3 45 Night Answer 3 46 On off 2 4 Outside line keys 6 24 Paging Specific group zone 3 49 System all 3 47 Password protection 3 50 Pre programmed buttons 2 2 Privacy 3 50 Program button 6 25 Programmabl...

Page 179: ... 5 21 Fixed Buttons 2 2 Flash 3 32 Forward Calls 3 33 Headset 3 38 Volume controls 5 17 Hold 2 6 3 40 Intercom Button 3 42 JJoin a Call 3 56 Line Status Lights 5 15 Message Waiting Retrieve Messages 3 43 Monitor Calls 3 56 Mute 3 45 Navigation Keys 5 14 Night Answer 3 46 Options Settings 5 17 Paging Specific Group zone 3 48 System all 3 47 Pre programmed Buttons 2 2 Redial 3 51 Retrieve Message Me...

Page 180: ...s 4 5 Logging in From an external phone 4 3 From another phone 4 2 From your own phone 4 1 Manage greetings 4 13 New messages 4 5 Notification 4 14 On break status 4 15 Password set change 4 4 Play previous message 4 7 Previous message play 4 7 Private delivery 4 11 Record Greetings 4 13 Name 4 12 New greeting 4 13 Voice title 4 12 Recording options Accept recording 4 10 Add to recording 4 10 Appe...

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