Vertical comdial DX-120 Installation And Maintenance Manual Download

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DX-120 Installation and Maintenance Manual

VERVIEW

AAM (Automated Attendant Module)

•

The Automated Attendant Module is a self contained integrated module that enables automatic answering of

selected CO lines and a single-level menu for greeting callers and routing them to DX-120 system
destinations.

•

The AAM can handle all call traffic or act as a backup to the primary answering system attendant.

AAM (Automated Attendant Module)

•

The AAM is installed at J3 and J4 of the CPM (centered above the board).

•

The AAM provides 10 announcements for the various modes of system/action operation: Day Greeting, Alt

Greeting, Night Greeting, Waiting Message, Invalid Message, Busy Message, No Answer Message,
Goodbye Message, Inquiry Message, and Temporary Message.

Summary of Contents for comdial DX-120

Page 1: ...Installation and Maintenance Manual Technical Manual Volume I ...

Page 2: ...rty of their respective holders DISCLAIMER This manual has been developed by Vertical Communications Inc the Company and is intended for the use of its customers potential customers and service personnel The information in this manual is subject to change without notice While every effort has been made to eliminate errors the Company disclaims liability for any difficulties arising from the interp...

Page 3: ...ly 16 CPM Central Processor Module 17 408M KSU1 Component 18 408E KSU II Component 19 APM4 Analog Port Module 4 Circuits 20 DPM8 Digital Port Module 8 Circuits 21 DPM16 Digital Port Module 16 Circuits 22 COM4 Central Office Module 4 Circuits 23 MDM Modem Module 24 AAM Automated Attendant Module 25 T1 Card T1 Module Details 26 ISDN Card T1 PRI Module Details 27 DET Digital Executive Telephone 29 DS...

Page 4: ...ontrol 66 Adding a DPM16 Digital Port Module 16 port 68 Adding a T1 or ISDN T1 PRI Card 69 Connecting a Serial Cable for PC DBA 70 Connecting a Serial Cable for SMDR 71 Power up Initialization Cold Start 72 SECTION 3 MAINTENANCE TROUBLESHOOTING SYSTEM MAINTENANCE 75 Cleaning the Telephones 75 TECHNICAL PROBLEM SOLUTIONS 75 Problems Not Related to System Issues 75 Diagnostic Quick Reference 76 MAIN...

Page 5: ...s with Multiple Mailbox Greetings 117 Ensuring Optimum Call Handling Performance 118 Ringing a Group Of Phones Before Routing the Call to Auto Attendant 119 Using Multiple Lines Assigning Different Auto Attendant Greetings for Each Line 122 Setting Up Message Delivery to a Cell Phone 125 Using Prime CO Instead of Intercom with Modem or Fax 127 Digits Passed Inband to the Voice Mail in an Overflow ...

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Page 7: ...hat the strap is touching bare skin and is connected to an AC or earth ground Disconnect the AC power cord from the AC outlet or extenral battery back up system if applicable before you remove or install the circuit board Whenever you remove a circuit board from a cabinet immediately place the board in a static protection bag while you still have your wrist strap in place and properly grounded Whe...

Page 8: ... cause interference to radio and television reception This equipment has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of the FCC Rules These limits are designed to provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area may cause interferenc...

Page 9: ...lephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do so they will notify you in advance to give you an opportunity to maintain uninterrupted telephone service In addition the telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or unti...

Page 10: ...in determining the quantity of devices that may be connected to the telephone line and still have all of those devices ring when the telephone number is called In most but not all areas the sum of the REN s of all devices connected to one line should not exceed five 5 0 To be certain of the number of devices that you may connect to your line you may want to contact your local telephone company to ...

Page 11: ...dual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above condition may not prevent degradation of service in some situations Repairs to some certified equipment should be made by an authorized maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipme...

Page 12: ...orise designe par le fournissuer La compagnie de telecommunications peut demander a l utilisateur de debrancher un appareil a la suite de reparations ou de modifications effectuees par l utilisateur ou a cause de mauvais fonctionnement Pour sa propre protection l utilisateur doit s assurer que tous les fils de mise a la terre de la source d energie electrique des lignes telephoniques et des canali...

Page 13: ...ructions for installing the cabinet printed circuit boards and ancillary equipment HINT It is also a good idea to review the companion document for this Installation Manual DX 120 Programming and Maintenance Manual Technical Manual Vol II All of the Vertical publications are available for download from Vertical s Customer Care Center located at http www vertical com ccc Should you need hard copies...

Page 14: ...tions Provides instructions for Installing and Maintaining various Vertical Comdial products PRG or PRGM Programming Instructions Provides programming information required for a particular product PRN Product Release Notice Contains information about any new prod uct that may have recently been released QR Quick Reference Provides concise abbreviated installa tion programming or operating informa ...

Page 15: ...rm allows you to use these voice processing platforms without losing valuable system port resources The DX 120 is comprised of an application configured expandable Key Service Unit KSU platform There is one fully featured Digital Executive Telephone DET that delivers access to all system functions The system architecture provides an expandable interface for digital port growth and analog port grow...

Page 16: ...U1 or KSU2 APM4 7230 Analog Port Module 4 circuit Installs into KSU1 or KSU2 COM4 7210 CO line Module 4 circuit with one power failure port on first CO line circuit Installs into KSU1 or KSU2 MDM 7249 Modem Module for use with off site programming Installs into KSU1 only AAM 7240 Automated Attendant Module 4 port one menu for routing 10 announcements for various caller greetings Installs into KSU1...

Page 17: ...rd 408M part of 7201 contains 4 CO line ports 1 power failure transfer port for the first CO line circuit 8 digital ports a ribbon cable J1 also labeled COM4 for connection to the COM4 module PN 7210 in KSU1 ribbon cable sockets J2 and J3 also labeled To DPM8 APM4 for connection of DPM8 PN 7220 or APM4 PN 7230 modules The standard APM4 part of 7201 contains four analog device ports installed on ri...

Page 18: ...DX 120 mode of operation Day Evening Alternate Temporary Various other announcements are also included for caller processing refer to the DX 120 Technical Manual Volume II Programming for further details 7271C Flash based four port VM with Automated Attendant The 7271 provides four channels for automated attendant and voice mail operation The 7271 is equipped to support up to 100 voice mailboxes a...

Page 19: ...dard This configu ration does not allow space for voicemail 4 8 4 1 4 16 4 2 4 24 4 1 1 4 32 4 1 8 8 4 1 1 8 16 4 1 2 8 24 4 1 1 1 8 32 4 1 4 24 4 2 4 40 4 1 1 8 24 4 1 2 8 40 4 1 24 23 4 8 4 1 1 24 23 4 16 4 2 1 24 23 4 24 4 1 1 1 24 23 4 32 4 1 1 24 23 8 8 4 1 1 1 24 23 8 16 4 1 2 1 24 23 8 24 4 1 1 1 1 24 23 8 32 4 1 1 24 23 4 24 4 2 1 24 23 4 40 4 1 1 1 24 23 8 24 4 1 2 1 24 23 8 40 4 System C...

Page 20: ... 7202P 00 adds to KSU1 configuration KSU2 does not come with an APM4 4 8 1 4 16 2 4 24 1 1 4 32 1 8 8 1 1 8 16 1 2 8 24 1 1 1 8 32 1 4 24 2 4 40 1 1 8 24 1 2 8 40 1 4 8 4 1 1 4 16 4 2 1 4 24 4 1 1 1 4 32 4 1 1 8 8 4 1 1 1 8 16 4 1 2 1 8 24 4 1 1 1 1 8 32 4 1 1 4 24 4 2 1 4 40 4 1 1 1 8 24 4 1 2 1 8 40 4 Maximum Capacity KSU1 24 8 40 4 Maximum Capacity KSU2 8 40 4 TOTAL SYSTEM CAPACITY 24 16 80 8 S...

Page 21: ...hipped with a wall mounting template The compact KSU weighs less than 20 pounds and is UL Listed DX 120 Key Service Unit KSU You can remove Or reposition four panels installed over various KSU openings to accommodate exterior connection requirements One panel to route a serial cable through the KSU outer housing for connection of ancillary SMDR equipment Another panel to route a serial NULL Modem ...

Page 22: ...l system operation and logic voltages are produced at the 408M E Two fuses are equipped on the power supply board one for AC input over voltage protection and one for DC output over current protection A main power switch is accessible when the KSU cover is in place In the event battery backup operation is desired the KSU power cord can be connected to a external ancillary UPS Uninterrupted Power S...

Page 23: ...ion NOTE The voice processor solution can be any of three possible choices AAM 7271C or 7270C The CPM also provides the following standard connectors Music Channel 1 On Hold Background Music Interface Music Channel 2 On Hold Background Music Interface Control Contact Loud Bell Door External Page Control External Paging Equipment Interface RMP Serial Port for onsite PC DBA system database programmi...

Page 24: ...eration LED located next to the power switch is tied to the 408M heartbeat LED Therefore when the LED next to the power switch is flashing the 408M is active The KSU1 408M has three ribbon cables located at the upper right and oriented in a horizontal position the J1 cable is used to interface a COM4 if required to expand the system CO line capacity located at the upper center and oriented in a ve...

Page 25: ...e telephones and CO lines to the 408M module is made through convenient RJ 11 connectors along the bottom edge of the module 408E KSU II Component The 408E is very similar to the 408M however it is unique to KSU2 The 408E provides interface for up to 4 loop start CO lines and 8 digital extension ports In addition the 408E regulates the 24 volt DC power from the source to produce all required logic...

Page 26: ...for the digital voice channel requirements Each digital station interface is protected against circuit wiring shorts by an over current protection Polyswitch The digital station circuit requires only one cable pair to operate and is not polarity sensitive Physical connection of digital extension terminals power failure telephones and CO lines to the 408M module is made through convenient RJ 11 con...

Page 27: ...e DX 120 system capacity of digital ports DET Digital Executive Telephones and DSS consoles Each digital port is comprised of a proprietary octal ASIC transceiver There are three data channels in operation at each digital port via the octal transceiver One channel is used for call processing control of digital terminal functions operations and two channels are used for the digital voice channel re...

Page 28: ... of digital terminal functions operations and two channels are used for the digital voice channel requirements The DPM16 is controlled directly from the 408M E Therefore there is no heartbeat LED located on the DPM16 DPM16 Digital Port Module 16 Port Each digital station interface is protected against circuit wiring shorts by an over current protection Polyswitch The digital station circuit requir...

Page 29: ...e telephone company at a point of interface called the Demarcation Demarc When ordering CO lines for the site request termination on RJ11 type jacks Doing so allows you to easily extend the CO lines to the COM4 RJ11 connector one CO line per jack and connector Each CO line circuit incorporates over voltage protection ring detector loop detector loop pulse dial relay current sink circuit coupling i...

Page 30: ...BA is included in the utilities CD shipped with every new system Or you can obtain PC DBA at the Vertical web site www vertical com You can service the system using PC DBA and a modem in your PC to place a call to the site where the DX 120 is installed NOTE If one of the voice processing systems are installed routing to the modem extension is automated Otherwise the person who answers this data ca...

Page 31: ...em to DX 120 system destinations The AAM can handle all call traffic or act as a backup to the primary answering system attendant AAM Automated Attendant Module The AAM is installed at J3 and J4 of the CPM centered above the board The AAM provides 10 announcements for the various modes of system action operation Day Greeting Alt Greeting Night Greeting Waiting Message Invalid Message Busy Message ...

Page 32: ...Ds on the PCB which indicate alarms of T1 trunk in use status and synchronous clock enable status LED Function D2 Yellow Alarm Indicator Normal Dark Alarm Red lit D3 AIS Alarm Indicator Normal Dark Alarm Red lit D4 Loss of Frame Alarm Indicator Normal Dark Alarm Red lit D5 No Signal Alarm Indicator Normal Dark Alarm Red lit D6 PRI Link Channel Sync For T1 card Always Dark D7 Clock Mode Indicator M...

Page 33: ...rking requirement Backplane connector 15 pin Backplane interface covers the following Power feeding 5 VDC PCM highway System will provide an 8KHz frame signal for T1 card s synchronization Control data interface Compatible with SPI Serial Peripheral Interface bus timing ISDN Card T1 PRI Module Details Capacity One 1 T1 1 544Mbps 24channels interface Network interface mode ISDN T1 PRI Interface Net...

Page 34: ...RI Indicator ISDN T1 PRI Green lit D9 Heart Beat Normal Flashing Abnormal Dark or Steady Green lit D10 Signaling Synchronization indicator Synchronous Green lit Non Synchronous Dark Clock source On board crystal and can be set as master or slave to synchronize with PSTN depending upon the networking requirement Backplane connector 15 pin Backplane interface covers the following Power feeding 5 VDC...

Page 35: ...every designated ringing extension with CID data for incoming CO line calls NOTE CID requires a subscription from the servicing telephone company The display also provides a visual reference to call progress and call duration as well as time and date information The display enables the user to send and receive visual advisory and callback messages Users may select from six pre programmed messages ...

Page 36: ... in use indication for speakerphone mode headset mode etc The Multiple Call Handling utility known as Call Key Feature Code 66 provides a method for tracking the status for a pool of CO lines More specifically the Call Key reflects the status of any active Trunk calls for a specific extension assuming there is not a Line Key programmed for that individual CO line that the Trunk call is associated ...

Page 37: ...efore the total number system capacity of speakerphones possible is reduced by one for each DSS console installed Specifications CURRENT DRAW Use this chart to calculate the Amphour requirements of the DX 120 system based upon its configuration This information is typically used to apply UPS battery requirements Specifications continued on next page Component Current Draw Amps 117 VAC Quantity Ext...

Page 38: ...DTMF signal generation is derived from the core system tone resource Tone combinations are available as needed Tone Detectors used to monitor call progress tones Busy Tone Ring back Tone etc 2 shared for advanced call processing system features DISA ECF ABR etc Contacts 1 LBC can be programmed as associated to a CO line or dialed by an extension to actuate the contact Conference circuits 8 4 party...

Page 39: ...CO line loop current sensing Interrupt programmable from 50ms to 2500ms Paging 8 Internal Page Extension Groups 1 External Page Port 1 Internal All Call 1 System Internal External All Call Speed Dialing 1000 total bins dynamically allocated 200 bins at default allocated for system wide use 20 bins at default allocated for extension use extensions 101 148 only 50 possible per extension 16 digits ma...

Page 40: ...and Extension Forced Verified Account Codes 600 codes 2 8 digits max each assigned a COS Unverified Account Codes 8 digits max Call Pick Up Groups 8 extension groups Station Lock Password 4 8 digits per extension CDB Programming Password 8 alphanumeric characters ________ eight spaces at default default password when programming via DET eight pound signs System Reminder Alarm 8 time settings per t...

Page 41: ...1kHz Ringing Sensitivity 40v RMS 25 Hz Ringer Equivalence Number 1 5 CO Line Signaling DTMF amplitude 5 dB 7 dB 2 dB approx 2 Vpp Pulse Dialing ratio 60 40 10 PPS Music source Background Music 0 dBm at 600 ohm input impedance Contact rating Option Module LBC 1A 30VDC 0 5A 90VAC 30Hz 1 8th inch phono jack External Page Port 0 dBm at 600 ohms 1 8th inch phono jack Environmental Specifications Operat...

Page 42: ...8Kg 7221 DPM16 Digital Port Module 16 Port L W H 210 mm 138 mm 18 mm 8 25 in 5 5 in 75 in 0 4Kg 7230 APM4 Analog Port Module 4 Port L W H 210 mm 138 mm 21 mm 8 25 in 5 5 in 0875 in 1 2Kg 7240 AAM Automated Attendant Module L W H 140 1 mm 105 mm 2 22 mm 5 515 in 4 135 in 0875 in 0 09 Kg 7248 408M Standard 4 CO Line x 8 Digital Extension Module L W H 210 mm 138 mm 18 mm 8 25 in 5 5 in 75 in 0 4Kg 72...

Page 43: ...t of cable from KSU to DET 26 AWG 255m 850 ft 24 AWG 425m 1416 ft 22 AWG 700m 1983 ft Standard Single Line Telephone dis tance measures in linear feet of cable from KSU to IST 26 AWG 195m 650 ft 24 AWG 340m 1133 ft 22 AWG 476m 1586 ft Dialing Specifications DTMF Dialing Mode Frequency deviation Rise time Duration of DTMF signal Inter digit time VM Port DTMF duration VM Port Inter digit time 1 3ms ...

Page 44: ...0ms On 4 seconds Off 1 second On 3 seconds Off 1 second On 3 seconds Off follows ring cadence of Ring Scheme selected follows ring cadence of Ring Scheme selected follows ring cadence of Ring Scheme selected follows ring cadence of Ring Scheme selected follows ring cadence of Ring Scheme selected Intercom Ringing Scheme 0 Scheme 1 Scheme 2 Scheme 3 Scheme 4 Scheme 5 Scheme 6 Scheme 7 Distinctive 1...

Page 45: ... 0 CPM 2 915 7 408M 11 407 3 DPM8 3560 8 DPM16 121 654 5 COM4 6 146 5 APM4 6 860 2 MDM 761 0 AAM 2 337 3 T1 318 076 27 ISDN T1 PRI 257 340 64 Method Use the figures above for each unit installed or to be installed and calculate the total for this system configuration Use the total from step 1 in place of the variable x in the formula at the right to calculate MTBF for this system configuration 1 x...

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Page 47: ... location to another D Run cable wiring to any optional equipment such as external paging equipment loud bell signaling devices music sources etc E Mount the MDF backboard and attach the terminal blocks on the backboard Use a dedicated MDF with 66 block wiring field to promote full serviceability of the system and connections using proven techniques If you route extension cables into the KSU you h...

Page 48: ...trong magnetic fields such as those generated by heavy motors copy machines and some kitchen appliances The DX 120 system must be installed in a climate controlled environment This equipment cannot function in environments above 95 degrees Fahrenheit ambient temperature B The MDF should consist of a 3 4 inch plywood backboard large enough to mount all hardware and equipment allowing all components...

Page 49: ...g modular plug assemblies for each port interface AC voltage surge spike protector Standard telephone hand tools and mounting hardware for the KSU s MDF backboard punch down terminal block s modular jack assemblies for CO lines etc Preparing the Main Distribution Frame The MDF is the point at which the KSU terminal equipment CO lines and miscellaneous equipment connect to one another It is extreme...

Page 50: ...ure KSU1 and KSU2 may be mounted such that they are side by side or mounted one above the other 2 Using the mounting template as a guide mark the two mounting screws locations on the MDF backboard 3 Pre drill two screw holes and install the two pan head No 10 screws supplied into the backboard with a regular screwdriver The screw heads should protrude about 1 4 inch from the backboard plywood surf...

Page 51: ...NSTALLING THE DX 120 Mounting the KSU continued 5 Extend the earth ground 10 wire into the KSU opening at the lower left corner of the KSU 6 Terminate the grounding wire onto the ground lug provided there The two steps above ground the KSU Ground Lug ...

Page 52: ...d connections Many third party vendor products are available to aid in this installation procedure The following examples are readily available at communications equipment accessories supply houses Although this example denotes product of The Siemon Company you are urged to investigate the various products available and make decisions for use based on your own assessment Vertical is not responsibl...

Page 53: ...RJ 11 interfaces for all port connections it is possible to route station cables into the KSU directly without use of 66M1 50 connector blocks Using quality modular connectors and crimping tool connect each terminal cable directly to the port required Regardless of the method used route the station MDF cables out of the KSU through the opening at the lower left of the KSU housing A cable restraint...

Page 54: ...lary Equipment paging music sources etc 66M1 50 Blocks Station Phone Cable Terminations DX 120 KSU 1 66M1 50 The 66M1 50 is split into a left and right half for termination wiring Each row conducts between the two left columns and the two right columns This is the source of the term Split 50 Be sure to treminate cable pairs from the KSU and from telephone locations on outer column pins one lead on...

Page 55: ...08M E The 408M E is also the interface point for the various add on modules of the DX 120 system All peripheral modules connect to the DX 120 via the 408M E See the following diagram for a reference to the various interface connectors KSU Components continued on next page 408M CPM Ribbon Cable 408E CPM Connector Cable aprox 1 meter long to extend out of KSU2 into KSU1 Voice Processor Power Connect...

Page 56: ...keep this in mind as you handle the circuit boards For additional information see Vertical publication IMI01 005 Handling of Electrostatically Sensitive Components 6 Remove all circuit modules from the KSU cabinet NOTE All modules are fastened in place using standoff hardware therefore be sure to reconstruct these stand off placements when you re install the various modules APM4 modules must be in...

Page 57: ...he APM4 modules must be installed using the 2 5 cm nickel standoffs All other modules use the 1 5 cm brass standoffs IMPORTANT Proper use of standoff is imperative to assure proper system operation KSU Components continued on next page 408M Connector 408E Connector to KSU2 MDM Connectors AAM Connector CPM SLOT 3 DPM8 J2 Connector COM4 or T1 OR ISDN T1 PRI SLOT 1 DPM8 on Board 408 M E KSU1 KSU2 COM...

Page 58: ...l a static discharge wrist strap on your bare wrist and adjust it for a snug fit CAUTION Be sure that the strap is touching bare skin and is not isolated by clothing 4 Connect the wrist strap cord between the wrist strap and an AC or earth ground 5 Connect a static discharge wrist strap to a suitable earth ground CAUTION Circuit boards are susceptible to damage caused by electrostatic discharge Yo...

Page 59: ...ension modules are always installed on the left hand side 8 Use the four brass color standoffs supplied with the DPM8 to secure the DPM8 in position 9 Connect the DPM8 ribbon cable to the 408M Extension Expansion Module Connector closest to the DPM8 HINT Press firmly but not forcefully on the connector to secure a good connection 10 Make connections to the eight 8 digital ports as required CAUTION...

Page 60: ...nsion Expansion module connector either J2 or J3 but not both These connectors have the logical system address of SLOT 2 and SLOT 3 in both cabinet 1 KSU1 408M and cabinet 2 KSU2 408E APM4 s are installed using four 2 5 cm nickel standoffs When adding APM4 modules to KSU2 you can install one on either of the Extension Expansion module connectors and one on the dedicated APM4 module connector This ...

Page 61: ...ng of Electrostatically Sensitive Components 6 Remove the APM4 module from the packaging and locate the four nickel color standoffs packaged with the module 7 Position the APM4 over the left hand side of the 408M E and any other extension modules already installed NOTE In the KSU extension modules are always installed on the left hand side 8 Use the four nickel color standoffs supplied with the AP...

Page 62: ...tions and CO lines 11 Replace the KSU cover and secure with cover screws 12 Restore KSU power Adding a COM4 You can add one COM4 to KSU1 and one COM4 to the KSU2 These modules expand the DX 120 system loop start CO line interface capacity to a maximum of eight loop start CO line ports in each KSU 16 total loop startCO line ports when used in KSU 1 2 When adding a COM4 to either KSU connect to the ...

Page 63: ... E This means you must temporarily remove the CPM and then reposition the CPM above the COM4 once you have installed the COM4 in KSU1 For KSU2 installation skip step 6 6 Remove the installed CPM by removing the four brass standoffs used to secure the board retaining these standoffs for later use 7 Remove the ribbon cable that connects the CPM to the 408M then set it aside 8 Remove the COM4 module ...

Page 64: ...over screws 15 Restore KSU power Adding an MDM You can add one MDM to KSU1 The MDM allows you to remotely access to the DX 120 database programming and maintenance functions using PC DBA NOTE The MDM does not provide access to the DX 120 In Skin Voice Mail AA At default the MDM directory number is 100 To establish a connection to the MDM remotely call into the system where the MDM is installed fro...

Page 65: ...ound 5 Connect a static discharge wrist strap to a suitable earth ground CAUTION Circuit boards are susceptible to damage caused by electrostatic discharge You must keep this in mind as you handle the circuit boards For additional information see Vertical publication IMI01 005 Handling of Electrostatically Sensitive Components 6 Locate the CPM at the right hand side of KSU1 above the 408M and COM4...

Page 66: ...ON Be sure that the strap is touching bare skin and is not isolated by clothing 4 Connect the wrist strap cord between the wrist strap and an AC or earth ground 5 Connect a static discharge wrist strap to a suitable earth ground CAUTION Circuit boards are susceptible to damage caused by electrostatic discharge You must keep this in mind as you handle the circuit boards For additional information s...

Page 67: ...d adjust it for a snug fit CAUTION Be sure that the strap is touching bare skin and is not isolated by clothing 4 Connect the wrist strap cord between the wrist strap and an AC or earth ground 5 Connect a static discharge wrist strap to a suitable earth ground CAUTION Circuit boards are susceptible to damage caused by electrostatic discharge You must keep this in mind as you handle the circuit boa...

Page 68: ...connector to secure a good connection into the CPM 2nd Cabinet Connector 9 Replace the KSU cover and secure with cover screws 10 Restore KSU power by powering both KSU cabinets at the same time 11 Flip both cabinet power switches to the ON position simultaneously CAUTION You must turn on both cabinets at the same time Failure to do so can result in damage to the KSU1 and potentially the KSU2 CPM 2...

Page 69: ...our bare wrist and adjust it for a snug fit CAUTION Be sure that the strap is touching bare skin and is not isolated by clothing 4 Connect the wrist strap cord between the wrist strap and an AC or earth ground 5 Connect a static discharge wrist strap to a suitable earth ground CAUTION Circuit boards are susceptible to damage caused by electrostatic discharge You must keep this in mind as you handl...

Page 70: ...on see Vertical publication IMI01 005 Handling of Electrostatically Sensitive Components 6 Locate the CPM and the MUSIC option strap 7 Make sure that the MUSIC option strap is in the EXT position Required for external source to operate on MC1 8 Locate CPM the MC1 and MC2 connector jacks on the CPM 9 Connect the output of the external music source to the appropriate MC1 or 2 connector HINT At defau...

Page 71: ...a snug fit CAUTION Be sure that the strap is touching bare skin and is not isolated by clothing 4 Connect the wrist strap cord between the wrist strap and an AC or earth ground 5 Connect a static discharge wrist strap to a suitable earth ground CAUTION 7 Circuit boards are susceptible to damage caused by electrostatic discharge You must keep this in mind as you handle the circuit boards For additi...

Page 72: ...wrist strap cord between the wrist strap and an AC or earth ground 5 Connect a static discharge wrist strap to a suitable earth ground CAUTION Circuit boards are susceptible to damage caused by electrostatic discharge You must keep this in mind as you handle the circuit boards For additional information see Vertical publication IMI01 005 Handling of Electrostatically Sensitive Components 6 Locate ...

Page 73: ...round CAUTION Circuit boards are susceptible to damage caused by electrostatic discharge You must keep this in mind as you handle the circuit boards For additional information see Vertical publication IMI01 005 Handling of Electrostatically Sensitive Components 6 Locate the CPM and BELL connector jack on the CPM 7 Wire the DX 120 BELL contact in series with an external 24vdc power supply and 24vdc...

Page 74: ...t strap cord between the wrist strap and an AC or earth ground 5 Connect a static discharge wrist strap to a suitable earth ground CAUTION Circuit boards are susceptible to damage caused by electrostatic discharge You must keep this in mind as you handle the circuit boards For additional information see Vertical publication IMI01 005 Handling of Electrostatically Sensitive Components 6 Remove the ...

Page 75: ...Remove the KSU cover four screws at each corner 3 Install a static discharge wrist strap on your bare wrist and adjust it for a snug fit CAUTION Be sure that the strap is touching bare skin and is not isolated by clothing 4 Connect the wrist strap cord between the wrist strap and an AC or earth ground 5 Connect a static discharge wrist strap to a suitable earth ground CAUTION Circuit boards are su...

Page 76: ...fied technician Connection of the PC to the DX 120 is accomplished through the serial data port on the CPM labeled PCDBA Connection is simplified by means of a straight through 9 pin female to male serial cable Use Radio Shack model 26 117B for good results Connection to the PC is made via an available 9 pin serial port connector that is designated as COM1 or COM2 in the PC configuration Once the ...

Page 77: ...connection Whenever a call accounting system third party device is deployed connection is often no more complicated than using a straight through 9 pin female to male serial cable NOTE Use Radio Shack model 26 117B for good results Connection to the PC call accounting system is made via an available 9 pin serial port connector that is designated as COM1 or COM2 in the PC configuration Once the cab...

Page 78: ... is required for proper operation of the system Occasionally it may be required to perform this initialization process after the original installation but this is rare Initialization causes the operational customer database to be established and organized for system operation and future updating Once initialization has been completed the default database contents are loaded into operational memory...

Page 79: ...p on your bare wrist and adjust it for a snug fit CAUTION Be sure that the strap is touching bare skin and is not isolated by clothing 4 Connect the wrist strap cord between the wrist strap and an AC or earth ground 5 Connect a static discharge wrist strap to a suitable earth ground CAUTION Circuit boards are susceptible to damage caused by electrostatic discharge You must keep this in mind as you...

Page 80: ... or fuse connections at or around the power supply and fuse area while the system is powered and the KSU cabinet cover is removed 11 Turn on the power supply to the DX 120 KSUs by simultaneously moving the ON OFF switch to the ON position on KSU1 and KSU2 if two cabinets are installed 12 Watch the LED on the CPM at the left side of the module to make sure it begins to flash on and off The LED loca...

Page 81: ...elephone finish If deep soiling conditions exist many specialized telephone cleaning solutions will provide satisfactory results When trying any cleaner for the first time apply the cleaner to a small sample area on the underside of the instrument If the expected results are achieved proceed with cleaning the remainder of the telephone TECHNICAL PROBLEM SOLUTIONS The system trouble shooting proced...

Page 82: ...KSU interior and inspect the AC fuse for continuity DVM required DC Fuse 1 Switch KSU power to the OFF position and remove cover four screws 2 Locate the system power supply in the upper left corner of the KSU interior and inspect the DC fuse for continuity DVM required No system operation CPU Heartbeat LED Dark or Lit steady Memory strap in Cold Start position If the memory strap is in the Cold S...

Page 83: ...t the KSU power the system dow 2 Remove the power cord from the AC outlet 3 Remove the KSU cover four screws 4 Disconnect all station wiring on the affected 408M 408E DPM8 or DPM16 and connect one known good DET directly to one of the interface ports 5 Replace the KSU cover and retest with this phone Follow the above procedures to test each inter face port as needed If any port is found faulty or ...

Page 84: ...ited cable pair ohm reading should not exceed 34 ohms Non standard telephone cable being used Each digital telephone should operate on one dedicated unshielded twisted pair cable to avoid data noise and interference between adjacent cable pairs Multiple digital extensions being fed from one common cable or on the same cable pair Other party cannot hear you handset Another digital telephone Compone...

Page 85: ...est 7 Replace the telephone NOTE The above test requires you to set the feature Auto Select for intercom operation ICM Other party can t hear you while using the speakerphone Another digital telephone Connection component failure 1 Press the SPK button 2 Listen for dial tone over the loudspeaker 3 Call a working extension NOTE The called extension should use the handset for this test 4 Verify two ...

Page 86: ...problem 7 Replace the telephone Static and or noise can be heard during a conversation Process of elimination Industry standard technician testing tools lineman s test set etc Another extension If only static is heard when connected to a specific extension during an intercom call Examine that extension Station cabling MDF wiring If static exists on all calls 1 Check station cabling wiring and all ...

Page 87: ... Programming lost or changed Digital Executive Telephone display Intended programming change Check with system administrator for incidental changes made PC DBA programming changes Send All operation When using PC DBA to make customer database changes you must take special precaution not to overwrite existing data with residual PC DBA working directory values When using PC DBA to update any databas...

Page 88: ... Hard Disk Space 4 GB or greater NOTE PC DBA is included in the utilities CD shipped with every new system You can obtain PC DBA at the at www vertical com ccc IMPORTANT Use of this DX 120 utility requires a well rounded understanding of the PC Windows environment The creator and or supplier of PC DBA cannot support users who are unfamiliar with these basic requirements If any of these issues conc...

Page 89: ...or for data exchange Cable Connection Connect to the DX 120 system on site via the PC serial port COM port Use a straight through 9 pin to 9 pin Male Female cable from the PC serial port to the DX 120 CPM PC DBA port Once you make this connection you can connect to the DX 120 system processor for the various Maintenance operations HINT For more information on cable connections with PC DBA please r...

Page 90: ...ily connect PC DBA to the local system using this method From the mainscreen of PC DBA 1 Go to ControlXConnect to display the Password screen 2 Enter the appropriate password HINT The default password is eight pound signs i e NOTE If you enter the password incorrectly a message will be displayed to let you know and will ask you to try again 3 Click OK to display the Local connection window 4 Selec...

Page 91: ... is connected a red dot will appear in the lower left corner of the screen next to the CTS indicator 7 Program the switch as needed HINT See Accessing PC DBA Maintenance on page 88 as well the DX 120 Programming Manual for more information about using PC DBA There is also an online help system in PC DBA that can provide you with the information you need to program and maintain the DX 120 ...

Page 92: ...d is eight pound signs i e NOTE If you enter the password incorrectly a message will be displayed to let you know and will ask you to try again 3 Click OK to display the Local connection window 4 Click the Remote tab to display the Remote connection window 5 Select the appropriate modem name Establishing a Modem Connection with PC DBA continued on next page Select the appropriate modem name Select...

Page 93: ...rently selected modem name and control string NOTE If nothing happens it is likely that the modem is not being addressed by PC DBA Select the COM serial port that is connected to the PC modem Enter the telephone number at the site location Then press Enter If modem connection at this site requires a human to transfer the modem call to the DX 120 modem ext 100 you must have a standard telephone con...

Page 94: ...e main PC DBA Screen 1 Go to Maintenance to display a list of features 2 Click on any of the options in this menu to access the corresponding feature for more information about using each feature refer to the pages shown below for each HINT Some items on this menu have submenus Please refer to the main item for more information on the submenus For reference and when diagnosing any issues that may ...

Page 95: ...n the DX 120 processor sends the current hardware configuration to PC DBA for viewing For each board viewed the board type is displayed so that the hardware can be readily identified From the main PC DBA Screen during connection between the system and the switch see page 84 1 Go to MaintenanceXConfiguration to display the Configuration screen A message will appear to let you know that the configur...

Page 96: ...elf Test can be invoked automatically via programming settings or manually When the Diagnostic Self Test is invoked the DX 120 performs a list of software and hardware checks to assure proper operation of the hardware installed Diagnostic Test activity has the lowest priority in CPU processing tasks therefore the time required to complete this testing operation could vary from one test to the next...

Page 97: ...ther PC DBA tasks This choice is recommended over the Wait for Results option as it allows you to continue working while the test is being executed 3 Select which option you want to use e g Wait or Don t Wait 4 Click Go to run the self test of the system If you selected Wait for Results the test may take several minutes or more to complete Once the test is completed a screen will appear which allo...

Page 98: ...d take several seconds to a few minutes Once the test is complete you can select which results you want to view 1 Go to MaintenanceXDiagnosticsXSelf test to display the the Self Test submenu 2 Select Board to have the system begin checking testing the boards associated with your system First a message will appear to let you know that the boards are being tested A message will then appear to let yo...

Page 99: ... for any port on your system This test will let you know which ports are available and working Unlike the system self test you will get the results immediately following the test Depending upon the size of your system this test could take several seconds to a few minutes Once the test is complete you can select which results you want to view 1 Go to MaintenanceXDiagnosticsXSelf test to display the...

Page 100: ...ou to make your selection even more specific Make the selection as appropriate and go to step 4 4 Click Go to display the results for the specified port You can review results for each port one at a time 5 Click in the upper right corner of the window to close it and return to the Port Select screen 6 Select another port for which you want to review self test results OR Click Cancel to close the S...

Page 101: ...let you know that the test results are being transferred from the switch and being received by PC DBA 2 Click on the specific board for which you want to review test results EXAMPLE 3 Click the X in the top right corner of each window to close it Maintenance Utilities continued A message will appear to let you know the information is being received transferred This screen will appear after the tra...

Page 102: ...ady for call or BUSY port in use From the main PC DBA Screen during connection between the system and the switch see page 84 1 Go to MaintenanceXStatus to display the Status screen A message will appear to let you know that status information being transferred from the switch and being received by PC DBA Status continued on next page A message will appear to let you know the information is being r...

Page 103: ...e status of the specified board then skip to step 5 on page 98 See STATUS REFERENCE CHART on page 98 for statuses and their definition If you click on one of the Open options it will confirm that there is no connection made for that slot If you want to find out which slots are open in general see To Find Out Which Slots are Open below EXAMPLE AND OR continued on next page Click the X at the top ri...

Page 104: ...ow for possible statuses and their definition 5 Click the X in the top right corner of each window to close it Maintenance Utilities continued on next page STATUS REFERENCE CHART STATUS DEFINITION no status blank Nothing recognized IDLE Equipped and ready FAIL Equipped but errors present no loop current Extension lost data communications OPEN No hardware recognized slot is available BUSY In use CO...

Page 105: ... PC DBA From the main PC DBA Screen during connection between the system and the switch see page 84 1 Go to MaintenanceXSW HW Revision to display the Revision screen IMPORTANT The first time you use this option the window will be displayed with no information If this happens click Receive to transfer the information from the switch to PC DBA A message will appear to let you know that status inform...

Page 106: ...ture the last saved information will be displayed EVENT You can invoke event tracking to record actions the system processes for the purposes of debugging the system This operation is rarely required and usually used following a request by the customer service department to do so The output data is presented to the SMDR serial port NOTE The data must be collected in a dedicated collection PC using...

Page 107: ...etween the system and the switch see page 84 1 Go to MaintenanceXEventXEvent Invoking to display the Event screen IMPORTANT If at this point you get a DOUBLE INVOKING message it means that event invoking has already been sumitted If you want to change the event tracking then you will need to delete what currently exists and reset it see Event Deleting on page 104 Event Invoking continued on next p...

Page 108: ... operations that will cause event data output to begin IMPORTANT Do not select Pseudo to begin event tracking This operation is a non occurring event intended for use with End Event when the event output should not end by a system operation EXAMPLE 4 Click to move the selected operation to the Start Event field Event Invoking continued on next page Click a plus sign to expand the list Select a sta...

Page 109: ...system operations that will cause event data output to end stop EXAMPLE 6 Click to move the selected operation to the Stop Event field EXAMPLE Event Invoking continued on next page Click here to move the selected operation into the Start Event field Select a stopping event Click here to move the selected operation into the Stop Event field ...

Page 110: ...m the main PC DBA Screen during connection between the system and the switch see page 84 1 Go to MaintenanceXEventXEvent Deleting to delete any event tracking settings If event tracking settings exist the following message will be displayed to let you know they are now deleted If no event tracking settings exist the following message will appear to let you know that no setting exist and you can co...

Page 111: ... system critical operations This operation allows the user to Restart the system Warm Start Restart the system and re load default data Cold Start View and alter system memory contents for the purposes of diagnostics Block system resources for the purposes of maintenance operations Block Control DIRECTORY MEMORY MAPPING Use Directory Memory Mapping when instructed to do so by a Vertical technical ...

Page 112: ...e to re connect to the switch From the main PC DBA Screen during connection between the system and the switch see page 84 1 Go to MaintenanceXRemote ControlXSoftware Warm Start to display a prompt warning you about what will happen if you continue with this process i e all system process will be discontinued and any calls in progress will be disconnected 2 Click Yes to execute the Warm Start The f...

Page 113: ...and PC DBA will be lost Therefore you will have to re connect to the switch From the main PC DBA Screen during connection between the system and the switch see page 84 1 Go to MaintenanceXRemote ControlXSoftware Cold Start to display a prompt warning you about what will happen if you continue with this process i e programming operations will be lost then returned to default settings 2 Click Yes to...

Page 114: ...main PC DBA Screen during connection between the system and the switch see page 84 1 Go to MaintenanceXRemote ControlXBlock Control to display the Block Control screen 2 Select the number of the board you want to block or unblock IMPORTANT When a board or port is blocked it must be unblocked to regain access to the resource EXAMPLE 3 Choose whether you want to block or unblock the selected board A...

Page 115: ...ul A message similar to the one below will appear if a block or unblock has failed e g because the board is not connected etc 7 Click OK to close the window I O MEMORY MAPPING Use I O Memory Mapping when instructed to do so by a Vertical technical support representative This operation is used to view system input output port values CAUTION The Engineering Maintenance Tools should only be used by t...

Page 116: ...hat you will allow to occur before registering an error in the total count The default setting for each error type is 0 zero NOTE It is recommended that you leave the threshold settings as is i e keep the default settings However if there is no need to track the errors you can set the count higher so they don t register at all 1 Go to MaintenanceXT1 MaintenanceXError Threshold to display the Error...

Page 117: ...stem check for registered errors Once the errors have been checked has been completed the following screen will appear to display any errors found 2 Evaluate the errors and determine a course of action if applicable IMPORTANT Contact Vertical Technical Support for assistance with understanding and correcting errors 3 Click Refresh to get a real time listing of errors registered since you previousl...

Page 118: ...be sent to the KSU The KSU will then clear the T1 Error Count for the specified error NOTE You can clear specific errors or ALL errors The default for this screen is for ALL options to be checked IMPORTANT Contact Vertical Technical Support for assistance with understanding and clearing errors 1 Go to MaintenanceXT1 MaintenanceXClear Errors to display the Clear Error screen 2 Select any or all of ...

Page 119: ... database using appropriate program settings for the various features HINT For details about the initialization process see Power up Initialization Cold Start on page 72 If you have previously entered programming information into the DX 120 database perform the procedure in Adding Hardware to an Existing System on page 113 Adding Hardware to an Existing System SOLUTION FOLLOW THE STEPS REQUIRED WH...

Page 120: ...All extensions may take and place calls All systems features are operational per the default configuration NOTE If you are programming using the telephone you will have to customize the database again manually IMPORTANT If you are using a laptop to program the system then log in to the PC DBA Press F4 and click OK to perform a Send All The system reloads the custom database you previously saved i ...

Page 121: ...ot Possible If circumstances on the customer site keep you from performing a cold restart perform the following steps using the telephone 1 Dial into the programming mode and enter 01 XXX 21 where XXX represents the extension s port type The voice mail ports are in range 157 164 2 Press save 3 Press chg until the port type VM displays for this extension 4 Press HOLD to return to the previous menu ...

Page 122: ...ally 1 15 Press save to display the Voice Mail Table for Tenant 1 Hunt Group 16 Press chg until the UCD group you want to use as the VM hunt group displays i e new UCD Group selected and programmed with digital channel members 17 Press next to continue programming the various call handling digits Prefix Suffix 18 Press HOLD to return to the previous menu level OR Press Up or Down Volume arrows to ...

Page 123: ...to previously documented material and are not to be entered as bold All of these changes have been incorporated in build 8 5 10 1 and later Direct call internal a1b1czdx x Direct call external a1b2czdx Transfer from operator internal a2b1czdx x 1 1 Transfer from operator external a2b2czdx x Busy call forward a3byczdx x a3byczdx x No answer call forward a4byczdx x Direct call forward a5byczdx x Rec...

Page 124: ... the end of transfers This causes problems with analog phones phone rings once but are dead air when answered 4 Change the System Technical Seconds of non silence from 5 to 99 Hang ups occur when a user is leaving a message if this parameter is set too low 5 Set Routing boxes 3301 3305 3101 3105 3201 3205 to hang up if no digit is dialed The UCD overflow feature will not work if routing boxes are ...

Page 125: ...nctionality with the In skin Voice mail system Implementing Delayed Ringing 1 Set up a UCD group HINT Refer to the DX 120 Technical Manual Volume II Programming for details about setting up UCD Groups via the ProgrammingXExtensions menu option 2 Use Hunt group 6 through 23 415 432 when using the inskin voice mail EXAMPLE This example will ring Hunt Group 6 Directory 415 three times and then re rou...

Page 126: ...tion and Maintenance Manual 120 Implementing Delayed Ringing continued Set up the CO line Answering Position 3 Make the specified UCD Group the only Destination for Day Eve 4 Set Pre CFW NoAns to NULL Implementing Delayed Ringing continued on next page ...

Page 127: ...or digit 9 is the routing box s extension number UCD group 6 415 will re route to VM with the String a9b2d63 This digit string will get a success on the rule a9bydz The above will follow the voice mail s Line Information screen to answer the call based on Day Lunch or Night So if you need the voice mail to answer with a different greeting i e routing box 805 you must add a line to the TRANS TXT ab...

Page 128: ...any C EXAMPLE Example 1 Voice Mail Answers Incoming CO Lines Immediately 1 Set the Day and or Eve answering positions to directory 433 Voice Mail Hunt Group When the DX 120 forwards a call to Voice Mail hunt group 24 dir 433 the following in band digits are sent to voice mail CO Line Routing Example continued on next page a7byczd800 for line 1 a7byczd801 for line 2 a7byczd802 for line 3 a7byczd803...

Page 129: ...a7byczd803 810 a7byczd804 810 a7byczd805 820 a7byczd806 820 a7byczd807 820 Example 2 Incoming CO lines ring a UCD group first then re route to Voice Mail if no one answers 1 Set the Day answering positions to their respective UCD group numbers CO Lines 1 2 will be answered by UCD group 415 CO Lines 3 4 5 will be answered by UCD group 416 CO Lines 6 7 8 will be answered by UCD group 417 The followi...

Page 130: ...ill ring all phones approximately three to four rings then re route to Voice Mail with the following in band digits a9b2d73 The following line is needed at the top of the TRANS TXT C VM TRANS TXT file a9b2d73 810 The following UCD group 8 dir 417 will ring all phones approximately three to four rings then Re Route to Voice Mail with the following in band digits a9b2d83 The following line is needed...

Page 131: ...s in the External column Sequence to initiate a transfer 3 Sequence to complete a transfer 3 Sequence to transfer a 3 way call 3 If the system has 3 way call transfer or analog voice mail 3 way call transfer and uses one voice mail port with two CO lines go to the Call Handling screen in PC DBA enter the following values in the External column Sequence to initiate a transfer 9 Sequence to complete...

Page 132: ... ECF Go to the DX 120 Extension screen Click on check box of the ECF Operation field to place a checkmark there i e to enable the feature NOTE If you are using the phone to program and enter 01 XXX 18 where XXX represents the station number So to program station 102 you would enter 01 102 18 to program station 123 you would enter 01 123 18 etc ...

Page 133: ...alid number NOTE You must dial out on that line line group before programming the hot line dial 800 for line 1 801 for line 2 802 for line 3 etc 4 Program a System Speed dial bin with a pause To do this you can use PCDBA see below or program using the phone see next page Use PCDBA to Program the System Speed Dial Bin with a Pause 5 Go to the DX 120 PC DBA System Resource SPD No Programming Tenant ...

Page 134: ...commands FEATURE Enter the password The default is Show 04 09 1 Tenant 1 Save 500 699 System Speed dial bin number Show Chg Feature 7 0 Save From the Fax Machine 7 Remove the receiver from the hook 8 Program the fax extension as a hot line to that system speed dial bin number 9 Dial 9 500 0 A confirmation tone is heard NOTE Every time the fax machine goes off hook line 4 will be accessed To cancel...

Page 135: ...w 1 condition Overflow from UCD groups In band Strings Digits Received Hunt Group UCD In Skin Associated VM Routing Box 1 410 a9byd1 3101 2 411 a9byd2 3102 3 412 a9byd3 3103 4 413 a9byd4 3104 5 414 a9byd5 3105 6 415 a9byd6 7 416 a9byd7 8 417 a9byd8 9 418 a9byd9 10 419 a9byd0 11 420 a9byd 12 421 a9byd 13 422 a9byda 14 423 a9bydb 15 424 a9bydc 16 425 a9bydd1 17 426 a9byd11 18 427 a9byd21 19 428 a9by...

Page 136: ...tion OVERFLOW FROM UCD GROUPS IN BAND STRINGS DIGITS RECEIVED Hunt Group UCD In Skin Associated VM Routing Box 1 410 a9byd91 3201 2 411 a9byd01 3202 3 412 a9byd 1 3203 4 413 a9byd 1 3204 5 414 a9byda1 3205 6 415 a9bydb1 7 416 a9bydc1 8 417 a9bydd2 9 418 a9byd12 10 419 a9byd22 11 420 a9byd32 12 421 a9byd42 13 422 a9byd52 14 423 a9byd62 15 424 a9byd72 16 425 a9byd82 17 426 a9byd92 18 427 a9byd02 19 ...

Page 137: ...N BAND STRINGS DIGITS RECEIVED Hunt Group UCD In Skin External Voice Mail 1 410 a9b2d13 348 2 411 a9b2d23 349 3 412 a9b2d33 350 4 413 a9b2d43 351 5 414 a9b2d53 352 6 415 a9b2d63 353 7 416 a9b2d73 354 8 417 a9b2d83 355 9 418 a9b2d93 356 10 419 a9b2d03 357 11 420 a9byd 3 358 12 421 a9byd 3 359 13 422 a9byda3 360 14 423 a9bydb3 361 15 424 a9bydc3 362 16 425 a9bydd4 363 17 426 a9b2d14 364 18 427 a9b2d...

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Page 139: ...requirements 16 Bell adding 66 installing 66 Block control 108 Boards self test 92 C Cable 83 connect serial 70 71 connection 83 ribbon 18 Call handling performance optimum 118 Capacity system 32 Card adding PRI 69 adding T1 69 installing PRI 69 installing T1 69 Cell phone message delivery 125 Central office module 23 Central processor module 17 Channel music 63 64 CID 29 Cleaning telephones 75 Cl...

Page 140: ...sed Inband to the Voice Mail in overflow 1 condition 129 overflow 2 Condition 130 re route condition 131 Direct station selection 30 Directory memory mapping 105 Documentation 8 Door control 67 DPM adding 68 installing 68 69 DPM8 10 21 52 adding 52 installing 52 DPM8 Digital Port Module 8 Circuits 21 22 Draw current 31 DSS Direct Station Selection Terminal 30 DSS console 30 E Electrical data 35 En...

Page 141: ...inet 61 components 11 installation 61 installing second cabinet 61 second cabinet 61 L Loading PC DBA 82 software 82 Local connection 84 Logon data 105 Loud bell control installation 66 M Main distribution frame planning 43 Maintenance 75 accessing 88 diagnostics 90 event 100 event deletion 104 event invoking 101 logon data 105 remote control 105 SW HW revision 99 system 75 T1 110 utilities 82 89 ...

Page 142: ...3 44 PRI adding 69 installing 69 Prime CO 127 Problems not related to system issues 75 Q Quick reference diagnostic 76 R Registration numbers 38 Regulatory data 38 Remote connection 84 86 control 105 Remote Control 105 Replacing 408E 50 408M 50 Re route 131 Revision HW SW 99 Ringer Equivalence Number 4 Ringing delayed 119 group of phones 119 S Second cabinet 61 adding 61 Selecting external music 6...

Page 143: ...or 112 error seconds totals 111 error threshold 110 installing 69 maintenance 110 module 26 Technical problem solving 75 Telephones cleaning 75 Temperature operating 35 storage 35 Test boards 92 modules 92 ports 93 system 91 Threshold T1 error 110 Tools and Supplies 43 Totals T1 error seconds 111 Troubleshooting 75 113 installation issues 113 U Unit component detail 36 User maintenance 75 Using mu...

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