Verizon HomeFusion Broadband, User Manual

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10 Support
DMS-CTC-20110909-0007 v2.0 139
10.2 Troubleshooting Your Wireless Connection
WPA2 encryption not available on Windows XP
If you want to configure WPA2 on the built-in wireless utility of Windows XP Service
Pack 2 (SP2), you first have to:
 Upgrade your Windows XP to Service Pack 3.
- or -
 Install the following update: http://support.microsoft.com/kb/917021.
Windows can not find the HBR access point
If the built-in Windows wireless client manager can not find your HBR access point:
 If you are using a laptop, check if your laptop has a button to enable/disable the
wireless client. Switch it on and try again.
 Make sure your computer is within range.
 Make sure that wireless is enabled on your HBR:
a Take a computer that is connected to the HBR or connect your computer with
an Ethernet cable (for more information, see “2.3.3 Wired Connection to the
HBR” on page 23 ).
b Browse to the GUI. For more information, see “Accessing the GUI” on page 27 .
c On the Wireless Settings menu, click Basic Security Settings .
d Under 1. Turn Wireless ON , select On .
e Click Apply .
 Change the wireless channel:
a Take a computer that is connected to the HBR or connect your computer with
an Ethernet cable (for more information, see “2.3.3 Wired Connection to the
HBR” on page 23 ).
b Browse to the GUI. For more information, see “Accessing the GUI” on page 27 .
c On the Wireless Settings menu, click Basic Security Settings .
d Under 3. Channel , select another channel.
e Click Apply .
Poor wireless connectivity
Try the following:
 Change the wireless channel:
a Take a computer that is connected to the HBR or connect your computer with
an Ethernet cable (for more information, see “2.3.3 Wired Connection to the
HBR” on page 23 ).