Verizon FiOS TV User Manual Download Page 165

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165

09 / TROUBLESHOOTING

9.0d/

RESTORING YOUR FIOS ROUTER’S DEFaULT SETTINGS

There are two ways to restore your Fios Router’s default settings.

It is important to note that after performing either procedure, all

previously save settings on your Fios Router will be lost.

For additional information regarding the Restore Defaults feature,

refer to section 8.1/ Utilities/Save And Restore.
• Using the tip of a ballpoint pen or pencil, press and hold the

Reset button on the back of your Fios Router for three seconds.

• Access the UI and navigate to the Advanced Settings page.

Select the 8.1b Save and Restore option. After saving your

confguration, if desired, click the Restore Factory Defaults radio

button. For additional details, refer to the 8.1/ Utilities/Save And

Restore section of this guide.

Note:

If you reset or reboot your Fios Router, you may also need to

disconnect your Fios Router’s power supply for a few minutes (3

or more) and then reconnect the power cable. However, in order to

provide full synchronization to the coaxial network, disconnecting

and reconnecting the power may be required.

9.0e/

LaN CONNECTION FaILURE

To troubleshoot a LAN connection failure:
• Verify your Fios Router is properly installed, LAN connections

are correct, and that the Fios Router and communicating

network devices are all powered on.

Summary of Contents for FiOS TV

Page 1: ...Fios Router USER GUIDE Model G3100 2020 Verizon ...

Page 2: ... 0 Setting up Your Fios Router 20 2 1 Expanding Wi Fi coverage 25 2 2 Computer Network Confguration 27 2 3 Main Screen 34 03 WI FI SETTINGS 3 0 Overview 39 3 1 Wi Fi Status 40 3 2 Basic Settings 41 3 3 Advanced Settings 42 3 4 Channel Settings 47 3 5 Guest Network 50 04 CONFIGURING NETWORK SETTINGS 4 0 Accessing Network Settings 54 4 1 Using Network Settings 55 ...

Page 3: ...onnection 67 7 4 DMZ Host 96 5 3 Ethernet Connection 70 7 5 Static NAT 97 5 4 Broadband Connection 7 6 IPv6 Pinholes 99 Ethernet Coax 72 08 CONFIGURING ADVANCED SETTING PARENTAL SETTINGS CONTROLS 06 8 0 Using Advanced 6 0 Activating Parental Settings 102 Controls 80 8 1 Utilities 103 6 1 Rule Summary 82 8 2 Network Settings 115 8 3 Date And Time 145 8 4 DNS Settings 149 8 5 Monitoring 153 8 6 Syst...

Page 4: ...HOOTING NOTICES 9 0 Troubleshooting 11 0 Regulatory Compliance Tips 162 Notices 181 9 1 Frequently Asked Questions 169 10 SPECIFICATIONS 10 0 General Specifcations 176 10 1 LED Indicators 177 10 2 Environmental Parameters 177 ...

Page 5: ...01 INTRODUCTION 1 0 Package Contents 1 1 System Requirements 1 2 Features 1 3 Getting to Know Your Fios Router ...

Page 6: ...e digital entertainment and information to multiple devices in your home offce Your Fios Router supports networking using coaxial cables Ethernet or Wi Fi making it one of the most versatile and powerful routers available verizon com fos 2020 Verizon All Rights Reserved ...

Page 7: ... other network device supporting Wi Fi or wired Ethernet A web browser such as Chrome Firefox Internet Explorer 8 or higher or Safari 5 1 or higher 1 2 FEaTURES Your Fios Router features include Support for multiple networking standards including WAN Gigabit Ethernet and MoCA 1 1 interfaces LAN 802 11 a b g n ac ax Gigabit Ethernet and MoCA 2 5 interfaces Integrated wired networking with 4 port Et...

Page 8: ...teful Packet Inspection SPI Content fltering with URL keyword based fltering parental controls and customizable fltering policies per computer Intrusion detection with Denial of Service protection against IP spoofng attacks scanning attacks IP fragment overlap exploit ping of death and fragmentation attacks Virtual server functionality providing protected access to internet services such as web FT...

Page 9: ...ration of IPv4 and IPv6 DHCP server WAN interface auto detection Dynamic DNS DNS server LAN IP and WAN IP address selection MAC address cloning QoS support end to end layer 2 3 featuring Diferentiated Services Difserv 802 1p q prioritization and pass through of WAN side DSCPs Per Hop Behaviors PHBs and queuing to LAN side devices Secure remote management using HTTPS or My Fios app Static routing V...

Page 10: ...link Pairing successful solid GREEN Wi Fi has been turned of solid Issue s YELLOW No internet connection solid RED Hardware System failure detected solid Overheating fast blink Pairing Failure slow blink Power OFF Power of The WPS button is used to initiate Wi Fi Protected Setup This is an easy way to add WPS capable devices to your Wi Fi network To activate the WPS function press and hold the uni...

Page 11: ...uick view of the operational state of the Fios Router using various colors as indicated in the chart above Please refer to section 9 0h for details on the rear LEDs 1 3b REaR PaNEL The rear panel of your router has a label that contains important information about your device including the default settings for the Fios Router s Wi Fi name SSID Wi Fi password WPA2 key local URL for accessing the ro...

Page 12: ...INTRODUCTION The rear panel has seven ports F type coax Ethernet LAN four Ethernet WAN and USB The rear panel also includes a DC power jack and a reset button verizon com fos 2020 Verizon All Rights Reserved ...

Page 13: ...net and or to other MoCA devices using a coaxial cable Warning The WAN coax port is intended for connection to Verizon Fios only It must not be connected to any exterior or interior coaxial wires not designated for Verizon Fios R Re es se et t B Bu ut tto ton n allows you to reset your router to the factory default settings To perform a soft reboot press and hold the button for at least three seco...

Page 14: ...outer However if you wish to mount your Fios Router you can purchase a wall mount bracket from the Verizon Fios Accessories Store at verizon com home accessories networking wif To mount your Fios Router to a wall 1 You may use the wall mount template sheet for positioning the Fios Router 2 Mark the mounting holes using the template sheet as shown below verizon com fos 2020 Verizon All Rights Reser...

Page 15: ...m the wall 4 Verify the screws are positioned correctly by placing the wall bracket on the screws Then remove the wall bracket from the wall 5 There are two mounting slots located on the bottom of the Fios Router It allows you to securely attach your router to the wall Align the slots with the wall mount bracket ...

Page 16: ...er to the wall mount bracket through an easy twist and lock action 7 Align the wall mount bracket with the attached router to the screws then slide the bracket down until it locks in place verizon com fos 2020 Verizon All Rights Reserved ...

Page 17: ... 8 To secure the bracket place one screw into the small hole of the bracket and tighten the screw into your wall Note To release the lock twist the router counter clockwise and press down on the small clip on the bottom of the bracket ...

Page 18: ...02 CONNECTING YOUR FIOS ROUTER 2 0 Setting up Your Fios Router 2 1 Expanding Wi Fi coverage 2 2 Computer Network Confguration 2 3 Main Screen ...

Page 19: ...ecting your Fios Router and accessing its web based User Interface UI are both simple procedures Accessing the UI may vary slightly depending on your device s operating system and web browser verizon com fos 2020 Verizon All Rights Reserved ...

Page 20: ...ill not work with your new Fios Router 2 0a INSTaLLaTION INSTRUCTIONS 1 CONNE CONNEC CT T Y YOUR OUR C CABLE ABLES S A Connect the coax cable from the coax port on your router to a coax outlet Required for Fios TV B Connect the Ethernet cable from your router s WAN port to an Ethernet outlet Required for internet speeds greater than 100 Mbps C Connect the router power cord to an electrical outlet ...

Page 21: ...Fi ed or Wi Fi Y Your choice our choice Wir Wired ed A Connect the Ethernet cable to any yellow LAN port on your router B Connect the other end to your computer Wi Fi Wi Fi A Get the Wi Fi name and password of the label on your router B On your device choose your Wi Fi name when it appears C Enter the Wi Fi password exactly as it is on your router label verizon com fos 2020 Verizon All Rights Rese...

Page 22: ...E A AC CTIV TIVA ATION TION Activate your router by opening a web browser on your computer and following the prompts 2 0b CONFIGURE YOUR FIOS ROUTER 1 Open a web browser on the device connected to your Fios Router network 2 In the browser address feld URL enter myfosgateway com then press the En Ent ter er key on your keyboard Alternately you can enter https 192 168 1 1 The frst time you access yo...

Page 23: ...ord on the label on the rear of your router 4 Click N Nex ext t The St Step 2 P ep 2 Pers ersonaliz onalize Y e Your Wi Fi Se our Wi Fi Set ttings tings screen displays Click on the check box next to Se Setup and tup and Enable Y Enable Your Gues our Guest Wi Fi Op t Wi Fi Optional tional to personalize your Guest Wi Fi Name and Password verizon com fos 2020 Verizon All Rights Reserved ...

Page 24: ...s You have an option of saving the Wi Fi settings as an image on your device by clicking the Sa Sav ve as pictur e as picture e button After you click Sa Sav ve as pictur e as picture e to save your Wi Fi settings as an image click Apply Apply to save the Wi Fi changes to your Fios Router Important If you are on a Wi Fi device when setting up your Fios Router you will be disconnected from the Wi F...

Page 25: ...owsing and you will be directed to the Verizon com website If your Fios Router is subsequently reset to the factory default settings the settings printed on the label will again be in efect If your Fios Router fails to connect follow the troubleshooting steps in the Troubleshooting section of this guide 2 1 EXPaNDING WI FI COVERaGE Connecting Verizon s Fios Extender to the Fios Router allows you t...

Page 26: ... to blink blue 4 The lights on the router and extender should turn solid blue while the Wi Fi connection is initiating and solid white when the connection is complete 5 Once the Wi Fi connection is complete you can unplug and move the extender to an area between your router and an area with spotty Wi Fi coverage Once plugged in again the light should turn solid white again within a few minutes You...

Page 27: ...et 4 The light on the extender should turn solid white within a few minutes indicating the connection is complete You re all set Your devices will connect automatically with the same Wi Fi network name and password as your Fios Router 2 2 COMPUTER NETWORk CONFIGURaTION Each network interface on your computer should either automatically obtain an IP address from the upstream Network DHCP server def...

Page 28: ...w displays 4 Select In Int terne ernet Pr t Pro ot tocol V ocol Version 4 ersion 4 T TCP CP IP IPv4 v4 then click Pr Properties operties The Internet Protocol Version 4 TCP IPv4 Properties window displays 5 Click the Ob Obtain an IP addr tain an IP address aut ess automa omatic tically ally radio button 6 Click the Ob Obtain DNS s tain DNS serv erver addr er address aut ess automa omatic tically a...

Page 29: ...n Int terne ernet Pr t Pro ot tocol V ocol Version 4 ersion 4 T TCP CP IP IPv4 v4 then click Pr Properties operties The In Int terne ernet Pr t Pro ot tocol V ocol Version 4 ersion 4 T TCP CP IP IPv4 v4 Pr Properties operties window displays 7 Click the Ob Obtain an IP addr tain an IP address aut ess automa omatic tically ally radio button 8 Click the Ob Obtain DNS s tain DNS serv erver addr er ad...

Page 30: ...ghlighted and displays Connect Connected ed 5 Click A Assis ssist Me t Me 6 Follow the instructions in the Network Diagnostics Assistant 2 2b CONNECTING OTHER COMPUTERS aND NETWORk DEVICES You can connect your Fios Router to other computers or set top boxes using an Ethernet cable Wi Fi connection Wi Fi or coaxial cable ETHERNET 1 Plug one end of an Ethernet cable into one of the open yellow Ether...

Page 31: ... your Fios Router and one on the Wi Fi client This could be either a built in button or one on a compatible Wi Fi adapter card or a virtual button in software Once completed this allows Wi Fi clients to join your Wi Fi network To initialize the WPS process you can either press and hold the unifed button located on the front of your Fios Router for more than two seconds or use the UI and press the ...

Page 32: ... registration process If your client device has a WPS PIN locate the PIN printed on the client s label or in the client documentation Enter the PIN number in the Clien Client WPS PIN t WPS PIN feld The Clien Client WPS PIN t WPS PIN feld is located in the section 2 PIN 2 PIN enr enrollmen ollment t on the user interface Click R Regis egist ter er Alternatively you can enter the Router s PIN shown ...

Page 33: ...inutes the Router Status LED on your Router ﬂashes red for two minutes to indicate the WPS pairing process was unsuccessful After ﬂashing red the light returns to solid white to indicate that Wi Fi is on Note Wi Fi Protected Setup WPS cannot be used if WPA3 security is enabled or SSID broadcast is disabled or if MAC address authentication is enabled with an empty white list CONNECTING a WI FI DEVI...

Page 34: ... that you are connecting with Wi Fi to your router COaX 1 Verify all coax devices are turned of 2 Disconnect any adapter currently connected to the coaxial wall jack in the room where your router is located 3 Connect one end of the coaxial cable to the coaxial wall jack and the other end to the coax port on your network device 4 Power up the network device 2 3 MaIN SCREEN When you log into your ro...

Page 35: ...main menu contains the following confguration options and chapters Status this chapter Wi Fi Chapter 3 Network Chapter 4 and Chapter 5 Parental Controls Chapter 6 Firewall Chapter 7 Advanced Chapter 8 verizon com fos 2020 Verizon All Rights Reserved ...

Page 36: ...main SCREEn 2 3b STaTUS Router Status This section displays frmware and hardware version numbers and the status of your router s local network LAN and internet connection WAN ...

Page 37: ...03 WI FI SETTINGS 3 0 Overview 3 1 Wi Fi Status 3 2 Basic Settings 3 3 Advanced Settings 3 4 Channel Settings 3 5 Guest Network ...

Page 38: ...ing enables you to free yourself from wires making your devices more accessible and easier to use You can create a Wi Fi network including accessing and confguring Wi Fi security options verizon com fos 2020 Verizon All Rights Reserved ...

Page 39: ...nge 802 11ac operates in the 5 GHz range 802 11n and ax operate in both the 2 4 GHz and 5 GHz ranges Note 802 11a 802 11b are legacy modes and are not recommended Even one such device connected to the network will slow your entire Wi Fi network The Wi Fi service and Wi Fi security are activated by default The level of security is preset to WPA2 encryption using a unique default WPA2 key also refer...

Page 40: ...uest Ne t Net tw work ork the following information displays ON ON OFF OFF displays whether the Wi Fi radio is active When the radio is not enabled no Wi Fi devices will be able to connect to the home network Wi Fi Name Wi Fi Name SSID SSID displays the SSID Service Set Identifer shared among all devices on a Wi Fi network The SSID is the network name All devices must use the same SSID Wi Fi P Wi ...

Page 41: ...e left pane and then click Basic Basic Se Set ttings tings 2 To activate the Wi Fi radio click the On On radio button 3 If desired enter a new name for the Wi Fi network in the SSID feld or leave the default name that displays automatically 4 To activate the Wi Fi security click the WP WPA2 A2 or WP WPA3 A3 radio button 5 Enter the PSK Pre Shared Key password 6 Click Sa Sav ve Changes e Changes to...

Page 42: ...secure your Wi Fi trafc stop your Fios Router from broadcasting your SSID set Wi Fi MAC authentication to limit access to specifc Wi Fi devices and change the Wi Fi mode to limit or allow access to your Wi Fi network based on the type of technology as well as other advanced Wi Fi options verizon com fos 2020 Verizon All Rights Reserved ...

Page 43: ...i Fi network will be broadcast to all Wi Fi devices To disable SSID broadcasting click the Dis Disable able radio button The public SSID broadcast will be hidden from all Wi Fi devices You will need to manually confgure additional Wi Fi devices to join the Wi Fi network 3 When all changes are complete click Sa Sav ve Changes e Changes to save the changes 3 3b MaC aUTHENTICaTION You can confgure yo...

Page 44: ...s vices list ted belo ed below w denies access to the listed devices All other Wi Fi devices will be able to access the Wi Fi network if they use the correct Wi Fi password 3 Enter the MAC address of a device then click the A Add dd button 4 Repeat step 2 and step 3 to add additional devices as needed 5 To remove a specifc device s MAC address click the R Re em move ove button next to the specifc ...

Page 45: ... 5 GHz providing a good balance of performance and interoperability with existing Wi Fi devices 802 11a n ac and ax devices can connect Legacy This is the default mode setting on 2 4 GHz providing broad connection support for old and new Wi Fi devices Only 802 11b g and n devices can connect 802 11n is available on both 2 4 GHz and 5 GHz frequencies Connecting 802 11a or b devices will cause your ...

Page 46: ...l strength in all areas Group key update to update the WPA shared key click the Enable Enable checkbox Interval time time interval used to update the WPA shared key used to generate the group key Transmit Power adjusts the power of the Wi Fi signal Wi Fi QoS WMM improves the quality of service QoS for voice video and audio streaming over Wi Fi by prioritizing these data streams WMM Power Save impr...

Page 47: ...ChannEL SEttingS 3 4 CHaNNEL SETTINGS You can confgure the channel settings for either 2 4 GHz or 5 GHz of your Wi Fi network ...

Page 48: ...same on the router and all of its Wi Fi clients Select the channel you want the Wi Fi radio to use to communicate or accept the default A Aut utoma omatic tic channel selection Then the router will automatically assign itself a radio channel Select the K Keep m eep my channel s y channel selection during po election during pow wer cy er cycle cle check box to save your channel selection when your ...

Page 49: ...y in use on each band Default setting is Au Aut to o users can select from available non DFS channels On 5 GHz the DFS channels range from 52 144 Channel Analy Channel Analyz zer er displays the analysis of channel availability Click P Perf erform Ne orm New Sc w Scan an to perform channel availability scan for the Fios Router accommodating the best radio channel and providing the best Wi Fi perfo...

Page 50: ...either the Fios Router s web interface or via the Verizon MyFios app The guest network SSID does not change when you make a change to your primary network SSID The Fios Router is shipped from the factory with Guest Wi Fi turned of The default SSID for Guest Wi Fi is preconfgured at the factory to the default Wi Fi network name SSID which is displayed on a sticker located at the rear of the router ...

Page 51: ...es to save the changes Important It is not recommended to create a guest network without a password 3 5b GUEST WI FI DEVICES The devices on the Gues Guest Ne t Net tw work ork can be viewed on the Gues Guest t Wi Fi de Wi Fi device lis vice list t If the admin toggles the button next to a device to Of Of that device will be blocked from accessing the internet Refer to Connecting A Wi Fi Device Usi...

Page 52: ...04 CONFIGURING NETWORk SETTINGS 4 0 Accessing Network Settings 4 1 Using Network Settings ...

Page 54: ...your local network 4 0 aCCESSING NETWORk SETTINGS The Ne Net tw work ork section allows you to view and manage your network connections and devices You can block websites and internet services set port forwarding view device details and rename devices 4 0a NETWORk STaTUS To view your network connections Select Ne Net tw work ork from the left pane and then click Ne Net tw work s ork sta tatus tus ...

Page 55: ...lowing sections detail the types of network connection settings that you can view and confgure 4 1 USING NETWORk SETTINGS You can access and confgure common network parameters Block this De Block this Device vice Un Block this De Un Block this Device vice Click this option to quickly enable disable a device from having internet access W Websit ebsite Blocking e Blocking To block specifc websites c...

Page 56: ...low specifc applications such as gaming voice and chat to access servers in the local network To access the Port Forwarding page click Port Forwarding For additional information refer to the Port Forwarding section in Chapter 7 Confguring Security Settings Vie View De w Device De vice Details tails Click View Device Details to display the Device Information page and view the selected device s info...

Page 57: ...05 USING NETWORk CONNECTIONS 5 0 Accessing Network Connections 5 1 Network Home Ofce Connection 5 2 Wi Fi Access Point Connection 5 3 Ethernet Connection 5 4 Broadband Connection Ethernet Coax ...

Page 58: ...arious local area network LAN and wide area network WAN or internet connections using Ethernet or coaxial cables You can confgure aspects of the network and internet connections as well as create new connections verizon com fos 2020 Verizon All Rights Reserved ...

Page 59: ...fect the operation of your router and your local network 5 0 aCCESSING NETWORk CONNECTIONS You can access your network connections and view the connections by connection type To access the network connections 1 Select Ne Net tw work ork then select Ne Net tw work Connections ork Connections 2 To display all connection entries click the A Adv dvanced anced button ...

Page 60: ...nder one virtual network For example you can create a home ofce network connection for Ethernet and other network devices Note When a network connection is disabled the underlying devices formerly connected to it will not be able to obtain a new DHCP address from that Fios Router network interface To view the connection 1 On the Ne Net tw work Connections ork Connections page click the Ne Net tw w...

Page 61: ...twork name in the Name Name feld 3 Click Apply Apply to save the changes 5 1a CONFIGURING THE HOME OFFICE NETWORk To confgure the network connection 1 In the Ne Net tw work Home ork Home Ofce Pr Ofce Properties operties page click Se Set ttings tings The confguration page displays ...

Page 63: ...est packet size permitted for internet transmissions A Aut utoma omatic tic sets the MTU Maximum Transmission Unit at 1500 A Aut utoma omatic b tic by DHCP y DHCP sets the MTU according to the DHCP connection Manual Manual allows you to manually set the MTU In Int terne ernet Pr t Pro ot tocol ocol In the Internet Protocol section specify one of the following No IP No IPv4 A v4 Addr ddress ess the...

Page 64: ... of the Ne Net tw work Home ork Home Ofce Pr Ofce Properties operties you can confgure the various LAN interfaces Caution Do not change these settings unless specifcally instructed to by Verizon Changes could adversely afect the operation of your Fios Router and your local network Verify the following information Sta Status tus displays the connection status of a specifc network connection A Actio...

Page 65: ...the Fios Router s network bridge to function as a DHCP server 1 In the IP A IP Addr ddress Dis ess Distribution tribution section select the DHCP DHCP s serv erver er Once enabled the DHCP server provides automatic IP assignments also referred to as IP leases based on the preset IP range defned below Start IP A Start IP Addr ddress ess Enter the frst IP address in the IP range that the Fios Router...

Page 66: ... Adding option 60 confgurations allows for particular vendor to get lease from a specifed pool of address ROUTING TaBLE You can confgure your Fios Router to use static or dynamic routing Sta Static r tic routing outing specifes a fxed routing path to neighboring destinations based on predetermined metrics Dynamic r Dynamic routing outing automatically adjusts how packets travel on the network The ...

Page 67: ...ork and internet To view the connection settings 1 In the Ne Net tw work Connections ork Connections page click the Ne Net tw work Home ork Home Ofce Ofce connection link 2 To access the 5 5 0GHz Wi Fi A 0GHz Wi Fi Access P ccess Poin oint 1 Pr t 1 Properties operties or 2 2 4GHz Wi Fi A 4GHz Wi Fi Access P ccess Poin oint 2 Pr t 2 Properties operties page click the 5 5 0GHz Wi Fi A 0GHz Wi Fi Acc...

Page 68: ...hanges 6 Reboot your Fios Router 5 2a CONFIGURING Wi Fi aCCESS POINT PROPERTIES To confgure the connection 1 In the 5 5 0GHz Wi Fi A 0GHz Wi Fi Access P ccess Poin oint 1 Pr t 1 Properties operties or 2 2 4GHz 4GHz Wi Fi A Wi Fi Access P ccess Poin oint 2 Pr t 2 Properties operties page click Se Set tting ting The confguration page displays verizon com fos 2020 Verizon All Rights Reserved ...

Page 69: ...ection interface Ph Phy ysic sical A al Addr ddress ess displays the physical address of the network card used for the network MTU MTU specifes the largest packet size permitted for internet transmissions A Aut utoma omatic tic set the MTU Maximum Transmission Unit at 1500 A Aut utoma omatic b tic by DHCP y DHCP sets the MTU according to the DHCP connection Manual Manual allows you to manually set...

Page 70: ... Ne Net tw work Connections ork Connections page click the Ne Net tw work Home ork Home Ofce Ofce connection link 2 Next to access the E Etherne thernet Pr t Properties operties page click the E Etherne thernet t link listed under the Underlying De Underlying Device vice section 3 To rename the network connection enter the new name in the Name Name feld 4 Click Apply Apply to save changes verizon ...

Page 71: ...et ttings tings The confguration page displays 2 Confgure the following settings as needed GENERaL Verify the following information Sta Status tus displays the connection status of the network Ne Net tw work ork displays the type of network connection Connection T Connection Type ype displays as Har Hardw dwar are E e Etherne thernet t S Swit witch ch ...

Page 72: ...lows you to manually set the MTU HW S HW Swit witch P ch Ports orts displays the status of each LAN port 3 Click Apply Apply to save the changes 5 4 BROaDBaND CONNECTION EthERnEt Coax You can view the properties of your broadband connection your connection to the internet This connection may be via either Ethernet or Coaxial cable To view the connection settings 1 In the Ne Net tw work Connections...

Page 73: ...BROADBAND CONNECTION ETHERNET COAX ...

Page 74: ...ick Apply Apply to save changes 5 4a CONFIGURING THE ETHERNET COaX CONNECTION To confgure the connection 1 In the Br Broadband Connection E oadband Connection Etherne thernet t Coax Coax Pr Properties operties page click Se Set ttings tings The confguration page displays verizon com business products fos internet 2020 Verizon All Rights Reserved ...

Page 75: ...ing settings as needed GENERaL Verify the following information Sta Status tus displays the connection status of the network Ne Net tw work ork displays the type of network connection Connection T Connection Type ype displays the type of connection interface ...

Page 76: ... Enabled Enabled check box This causes all devices connected to the coaxial cable to use the same password This is recommended To set the password enter the Coax Link password in the P Pass assw wor ord d feld To enable or disable the Coax link click Dis Disable able or Enable Enable To view the devices connected using the coaxial cable click the Go t Go to W o WAN Coax Sta AN Coax Status tus link...

Page 77: ...k Mask check box then enter the new subnet mask Click R Releas elease e R Rene enew w in the DHCP L DHCP Leas ease e feld to drop get an IP address from the DHCP server In the Expir Expires In es In feld enter the amount of time a network device is allowed to connect to the Fios Router with its currently issued dynamic IP address IP IPv4 DNS v4 DNS selects Ob Obtain IP tain IPv4 DNS A v4 DNS Addr ...

Page 78: ...06 SETTING PaRENTaL CONTROLS 6 0 Activating Parental Controls 6 1 Rule Summary ...

Page 79: ...nge for employers and parents alike as they ask How can I regulate what my employee or child does on the internet With that question in mind your Fios Router s Parental Controls were designed to allow control of internet access on all locally networked devices verizon com fos 2020 Verizon All Rights Reserved ...

Page 80: ...vice List t box then click Ad Add d The devices display in the Select Selected De ed Devices vices section 3 To remove a device from the Select Selected De ed Devices vices list box select the device then click R Re em move ove The device displays in the Primary Ne Primary Net tw work Gues ork Guest Ne t Net tw work De ork Device Lis vice List t list box 4 In Step 2 click one of the following opti...

Page 81: ... Int terne ernet A t Access ccess blocks the access to all internet websites 5 Enter the name of the W Websit ebsite e or Embedded k Embedded ke ey yw wor ord within d within a URL a URL then click Ad Add d verizon com fos 2020 Verizon All Rights Reserved ...

Page 82: ...ges NEW The V Veriz erizon My Fios on My Fios app provides robust security to protect your home and business networks Click the Click her Click here e link to download the My Fios app for using the My Fios app on the iOS or Android OS 6 1 RULE SUMMaRY You can view the rules created for your Fios Router To view the rule summary select Rule Summary Rule Summary The Rule Summary page opens with the r...

Page 83: ...07 CONFIGURING SECURITY SETTINGS 7 0 Firewall 7 1 Access Control 7 2 Port Forwarding 7 3 Port Triggering 7 4 DMZ Host 7 5 Static NAT 7 6 IPv6 Pinholes ...

Page 84: ...sive and robust security services such as stateful packet inspection frewall security user authentication protocols and password protection mechanisms These and other features help protect your computers from security threats on the internet verizon com fos 2020 Verizon All Rights Reserved ...

Page 85: ... such as internet gaming Static NAT allow multiple static NAT IP addresses to be designated to devices on the network IPv6 Pinhole provide access tunnel to a service on a host for a particular application Security Log view and confgure the security log 7 0 FIREWaLL The frewall is the cornerstone of the security suite for your Fios Router It has been exclusively tailored to the needs of the residen...

Page 86: ...ernet that are accessible from the local network and types of services in the local network that are accessible from the internet Each request for a service that the frewall receives is checked against the frewall rules to determine whether the request should be allowed to pass through the frewall If the request is permitted to pass all subsequent data associated with this request or session is al...

Page 87: ...mum security level to block limit or permit all trafc The following table shows request access for each security level Security Level Internet Requests Incoming Trafc Local Network Requests Outgoing Trafc Maximum Blocked Limited Typical Blocked Unrestricted Minimum Unrestricted Unrestricted The request access is defned as Blocked trafc no access allowed except as confgured in Port Forwarding and R...

Page 88: ...P tings IPv6 s v6 se et ttings tings option to confgure IPv4 IPv6 security 2 Select a security level by clicking one of the radio buttons Using the Minimum Security Minimum Security setting may expose the local network to signifcant security risks and should only be used for short periods of time to allow temporary network access 3 Click Apply Apply to save changes verizon com fos 2020 Verizon All...

Page 89: ...eceiving incoming email Access control incorporates a list of preset services such as applications and common port settings 7 1a aLLOW OR RESTRICT SERVICES To allow or restrict services 1 From the Firewall page select A Access Con ccess Contr trol ol The Access Control page opens with the Allows and Blocked sections displayed The Allowed section only displays when the frewall is set to maximum sec...

Page 90: ...the list select Us User De er Defned fned The E Edit Service dit Service page displays Defne the service then click OK OK The service is automatically added to the A Add A dd Access Con ccess Contr trol Rule ol Rule section 5 Specify when the rule is active as A Al lw ways ays or Us User De er Defned fned 6 Then click A Add rule s dd rule schedule chedule to specify the days of the week when the r...

Page 91: ...ick Apply Apply again to save all changes 10 The Access Control page displays a summary of the new access control rule 7 1b DISaBLE aCCESS CONTROL You can disable an access control and enable access to the service without removing the service from the Access Control table This can make the service available temporarily and allow you to easily reinstate the restriction later ...

Page 92: ...T FORWaRDING You can activate port forwarding to expose the network to the internet in a limited and controlled manner For example enabling applications such as gaming and voice to work from the local network as well as allowing internet access to servers within the local network To create port forwarding rules 1 From the Fir Fire ew wall all page select P Port F ort Forw orwar arding ding The P P...

Page 93: ... Click Ad Add d The rule displays in the Applied Rules Applied Rules section 5 Click Apply Apply to save changes 7 2a aDVaNCED PORT FORWaRDING RULES You can confgure advanced port forwarding rules To confgure the rules 1 In the P Port F ort Forw orwar arding ding page select A Adv dvanced anced 2 If needed to select a port to forward communication to select an option in the Cus Cust tom P om Ports...

Page 94: ...ng rules inbound trafc arrives at a specifc network host using ports that are diferent than those used for outbound trafc The outbound trafc triggers the ports where the inbound trafc is directed For example a gaming server is accessed using UDP protocol on port 2222 The gaming server then responds by connecting the user using UDP on port 3333 when a gaming session is initiated In this case port t...

Page 95: ... the inbound trafc from the gaming server and sending it back to the network host which originated the outgoing trafc to UDP port 2222 To confgure port triggering 1 Select Port Triggering 2 To add a service as an active protocol click Ad Add d The E Edit dit P Port T ort Triggering Rule riggering Rule page displays 3 Enter the service name then confgure its inbound and outbound trigger ports Click...

Page 96: ... Host it is directly exposed to the internet and loses much of the protection of the frewall If it is compromised it can also be used to attack other devices on your primary network Follow these steps to designate a device on your primary network as a DMZ Host 1 From the Fir Fire ew wall all page select DMZ Hos DMZ Host t 2 Select Enable Enable for the DMZ Host 3 Enter the IP address of the device...

Page 97: ... to have public IP addresses to the internet This allows an internal host such as a web server to have an unregistered private IP address and still be accessible over the internet To confgure static NAT 1 Select Sta Static NA tic NAT T 2 To create a static NAT click Ad Add d The A Add NA dd NAT T NAPT Rule NAPT Rule page displays ...

Page 98: ...the text box 4 Enter the Public IP A Public IP Addr ddress ess 5 If using port forwarding select the Enable P Enable Port F ort Forw orwar arding ding f for Sta or Static NA tic NAT T check box 6 Click Apply Apply to save changes 7 Repeat these steps to add additional static IP addresses verizon com fos 2020 Verizon All Rights Reserved ...

Page 99: ...puter by setting up the rule of authorization You can view the Pinhole rules created for your Fios Router To view the rule summary select IP IPv6 Pinhole v6 Pinhole The screen displays opened pinhole port and its status It shows the IP addresses of remote device and connected device on your network You can enable view edit or delete the rules as shown on the above screen ...

Page 100: ...08 CONFIGURING aDVaNCED SETTINGS 8 0 Using Advanced Settings 8 1 Utilities 8 2 Network Settings 8 3 Date And Time 8 4 DNS Settings 8 5 Monitoring 8 6 System Settings ...

Page 101: ...101 0 CONFIGURING ADVANCED SETTINGS Advanced settings cover a wide range of sophisticated confgurations for your Fios Router s frmware and network verizon com fos 2020 Verizon All Rights Reserved ...

Page 102: ...by experienced network technicians Changes could adversely afect the operation of your Fios Router and local network 8 0 USING aDVaNCED SETTINGS You can access the following settings To access the advanced settings 1 Select A Adv dvanced anced from the left pane 2 Select a topic by clicking the topic name ...

Page 103: ...our Fios Router MAC Cloning clones the MAC address ARP Table displays active devices with their IP and MAC addresses NDP Neighbor Discovery Protocol Table displays active devices with their IPv6 and MAC addresses of DHCP connection Users creates and manages remote users Remote Administration enable remote confguration of your Fios Router from any internet accessible computer verizon com fos 2020 V...

Page 104: ...s in the Utilities Utilities section 2 To ping an IP address enter the IP address or domain name in the Des Destina tination tion feld and click Go Go The diagnostics will display the number of pings status packets sent and round trip time If no diagnostic status displays click refresh in your web browser 3 Click Clos Close e to exit the session ...

Page 105: ...uration fles saved on a specifc Fios Router can be applied to that Fios Router You cannot transfer confguration fles between Fios Routers Warning Manually editing a confguration fle can cause your Fios Router to malfunction or become completely inoperable Save Options To save the confguration fle 1 Select Sa Sav ve R e Res est tor ore e in the Utilities Utilities section verizon com fos 2020 Veriz...

Page 106: ...esses Your Fios Router must restart Prior to restoring the factory defaults you may want to save your current confguration to a fle This allows you to reapply your current settings and parameters to the default settings as needed Note When restoring defaults the setting and parameters of your Fios Router are restored to their default values This includes the administrator password A user specifed ...

Page 107: ...e all router settings including user settings for SSID and Passwords Default Settings except current user settings will erase all router settings but will retain the user settings for SSID and passwords 3 Click R Res est tor ore con e confgur fgura ation tion button The factory default settings are applied and your Fios Router restarts Once complete the Login page for the First Time Easy Setup Wiz...

Page 108: ...erizon on account also allows you to restore the previously saved settings 5 Click R Res est tor ore con e confgur fgura ation tion button Your Fios Router will automatically restart with that confguration 8 1c REBOOT FIOS ROUTER Warning Only select Reboot Router if instructed to do so by Verizon support You can reboot your Fios Router using the Reboot Router Only feature Refer to 1 3b REAR PANEL ...

Page 109: ...eb browser login page 8 1d MaC CLONING A MAC address is a hexadecimal code that identifes a device on a network All networkable devices have a unique MAC address When replacing a network device on your Fios Router you can simplify the installation process by copying the MAC address of the existing device to your Fios Router To copy the MAC address of the existing device 1 Select MA MAC Cloning C C...

Page 110: ...o the documentation from the device manufacturer 4 Click Apply Apply to save changes 8 1e aRP TaBLE You can view the IPv4 and MAC addresses of each DHCP connection To view the IPv4 and MAC addresses 1 Select ARP T ARP Table able in the Utilities Utilities section 2 Review the IPv4 and MAC address for each device 3 When complete click Clos Close e ...

Page 111: ...ies Utilities section 2 Review the IPv6 and MAC address for each device 3 When complete click Clos Close e 8 1g USERS You can view the users that can currently access your Wi Fi network In addition you can modify their login password and name as well as manage the number of unsuccessful login attempts a user can enter before your Fios Router temporarily denies all further verizon com fos 2020 Veri...

Page 112: ...the Utilities Utilities section 2 In the L Login Con ogin Confgur fgura ation tion section enter the maximum number of unsuccessful login attempts 3 To edit usernames and passwords click the E Edit dit in the A Action ction column The Us User Se er Set ttings tings page displays ...

Page 113: ... to save changes The Us Users ers page opens with the user information displayed 9 Click Apply Apply again to save changes and exit 8 1h REMOTE aDMINISTRaTION Caution Enabling Remote Administration places your Fios Router network at risk from outside attacks You can access and control your Fios Router not only from within the local network but also from the internet using R Remo emot te e A Admini...

Page 114: ... be used to modify or disable frewall settings Web Management services should be activated only when absolutely necessary To enable remote administration 1 Select R Remo emot te A e Adminis dministr tra ation tion 2 To enable access select the check box 3 Click Apply Apply to save changes 4 To remove access clear the check box 5 Click Apply Apply again to save changes ...

Page 115: ... v4 IPv6 A v6 Addr ddress Dis ess Distribution tribution adds computers confgured as DHCP clients to the network P Port Con ort Confgur fgura ation tion sets up the Ethernet ports as either full or half duplex ports at either 10 Mbps 100 Mbps or 1000 Mbps Z Zenr enreach AP Service each AP Service provides a quick access to your Zenreach AP service 8 2a NETWORk OBJECTS Network objects defne a group...

Page 116: ...ity rules based on host names instead of IP addresses This is useful since IP addresses change from time to time In addition you can defne network objects according to MAC address to make the rule application more persistent against network confguration settings To defne a network object 1 1 Select Ne Net tw work Objects ork Objects in the Ne Net tw work Se ork Set ttings tings section 2 To defne ...

Page 117: ...ps to create additional network objects 7 When complete click Apply Apply to save changes 8 2b UNIVERSaL PLUG aND PLaY You can use Universal Plug and Play UPnP to support new devices without confguring or rebooting your Fios Router In addition you can enable the automatic cleanup of invalid rules When enabled this functionality verifes the validity of all UPnP services and rules every fve minutes ...

Page 118: ... and removes them preventing services exhaustion To access this setting 1 Select Univ Univers ersal Plug and Pla al Plug and Play y UPnP in the Ne Net tw work ork Se Set ttings tings section 2 To enable UPnP and allow UPnP services to be defned on any network hosts select the UPnP Enabled UPnP Enabled check box 3 To enable automatic cleanup of invalid rules select Enable Enable A Aut utoma omatic ...

Page 119: ...ing rules To access the rules 1 Select P Port F ort Forw orwar arding Rules ding Rules in the Ne Net tw work Se ork Set ttings tings section 2 To edit a protocol rule click the E Edit dit icon in the Action column The E Edit Service dit Service page displays verizon com fos 2020 Verizon All Rights Reserved ...

Page 120: ... A Add s dd serv erver ports er ports 5 To modify the current protocol click the E Edit dit icon in the Action column The E Edit Service Serv dit Service Server P er Ports orts page displays 6 Enter the Pr Pro ot tocol Sour ocol Source P ce Ports orts and Des Destina tination P tion Ports orts as needed 7 Click Apply Apply to save changes ...

Page 121: ...lect Enable Enable in the Enable IP Enable IPv6 Support v6 Support feld Once IPv6 is enabled the default setting will be IPv6 WAN as DHCPv6 and IPv6 LAN as Stateless 3 Select the appropriate IPv6 connection method from the dropdown list DHCPv6 or Static to specify the method to be used to obtain your WAN IPv6 Address 4 Click Apply Apply to have changes take efect Note The Internet IPv6 service is ...

Page 122: ...hanges take efect Once confgured using valid IPv6 WAN and LAN confgurations you should not see any errors when you click on the Apply Apply button and the Sta Status tus page on the main menu will reﬂect the router s new IPv6 address You should also see the IPv6 address for all IPv6 supported devices on your local network displayed on the Network Network Status page ...

Page 123: ...the Sta Static tic option on the IP IPv6 Con v6 Confgur fgura ation Con tion Contr trol ol page as shown below 2 Specify the Sta Static tic method to be used to obtain your WAN IPv6 Address by entering IP IPv6 W v6 WAN Con AN Confgur fgura ation tion select Static A Assigned Pr ssigned Pre efx fx A numeric value between 16 and 128 IP IPv6 W v6 WAN A AN Addr ddress ess De Def fault Ga ault Gat te e...

Page 124: ...entering all appropriate IPv6 settings click Apply Apply to have changes take efect Static WaN with LaN IPv6 Stateful Settings 1 To confgure IPv6 LAN Stateful mode with Sta Static tic WAN select the Sta Stat te eful DHCP ful DHCPv6 v6 option on the IP IPv6 v6 Con Confgur fgura ation Con tion Contr trol ol page as shown below ...

Page 125: ...s ess automatically populated Subne Subnet ID t ID set the site topology for your internal site R Rout outer A er Adv dvertis ertisemen ement Lif t Life etime time minutes between 0 150 IP IPv6 A v6 Addr ddress Lif ess Life etime time minutes between 3 150 Op Option Allo tion Allow ICMP w ICMPv6 E v6 Echo R cho Reques equest f t for LAN de or LAN devices vices using their Global IP using their Glo...

Page 126: ... assign LAN IPv6 addresses by entering the following details IP IPv6 LAN Con v6 LAN Confgur fgura ation tion select Stateless from the dropdown list LAN Pr LAN Pre efx fx automatically populated IP IPv6 LAN A v6 LAN Addr ddress ess automatically populated LAN Link L LAN Link Loc ocal A al Addr ddress ess automatically populated Subne Subnet ID t ID set the site topology for your internal site R Ro...

Page 127: ...ailable on the ISP 3 After entering all appropriate IPv6 settings click Apply Apply to have changes take efect DHCPv6 PD WaN IPv6 address Connection The IPv6 WAN DHCPv6 confgurations are IPv6 settings that you enter that will allow your IPv6 connection to be updated by the ISP as needed 1 To confgure IPv6 WAN Stateful DHCPv6 mode select the DHCP DHCPv6 PD v6 PD option on the IP IPv6 Con v6 Confgur...

Page 128: ... IPv6 DNS Serv v6 DNS Server er addr address esses es 3 After entering all appropriate IPv6 settings click Apply Apply to have changes take efect DHCPv6 WaN with LaN IPv6 Stateful DHCPv6 Settings 1 To confgure IPv6 WAN Stateful DHCPv6 mode select the Sta Stat te eful DHCP ful DHCPv6 v6 option on the IP IPv6 Con v6 Confgur fgura ation Con tion Contr trol ol page as shown below ...

Page 129: ...s ess automatically populated Subne Subnet ID t ID set the site topology for your internal site R Rout outer A er Adv dvertis ertisemen ement Lif t Life etime time minutes between 0 150 IP IPv6 A v6 Addr ddress Lif ess Life etime time minutes between 3 150 Op Option Allo tion Allow ICMP w ICMPv6 E v6 Echo R cho Reques equest f t for LAN de or LAN devices vices using their Global IP using their Glo...

Page 130: ...elow 2 Specify the settings to be used to assign LAN IPv6 addresses by entering the following details IP IPv6 LAN Con v6 LAN Confgur fgura ation tion select Stateless from the dropdown list LAN Pr LAN Pre efx fx automatically populated IP IPv6 LAN A v6 LAN Addr ddress ess automatically populated LAN Link L LAN Link Loc ocal A al Addr ddress ess automatically populated Subne Subnet ID t ID set the ...

Page 131: ...m WAN side AN side requesting an IPv6 address from any available DHCPv6 servers available on the ISP 3 After entering all appropriate IPv6 settings click Apply Apply to have changes take efect LaN IPv6 Confguration without an IPv6 WaN Connection 1 To confgure IPv6 to use either the IPv6 LAN Stateful or Stateless mode without using an IPv6 Internet WAN connection select the None None option on the ...

Page 132: ...ate IPv6 settings click Apply Apply to have changes take efect LaN IPv6 Stateful DHCPv6 with No WaN Settings 1 To confgure IPv6 LAN Stateful mode with No WAN connection select the Stateful option on the IPv6 Confguration Control page as shown below ...

Page 133: ...s ess automatically populated Subne Subnet ID t ID set the site topology for your internal site R Rout outer A er Adv dvertis ertisemen ement Lif t Life etime time minutes between 0 150 IP IPv6 A v6 Addr ddress Lif ess Life etime time minutes between 3 150 Op Option Allo tion Allow ICMP w ICMPv6 E v6 Echo R cho Reques equest f t for LAN de or LAN devices vices using their Global IP using their Glo...

Page 134: ... below 2 Specify the settings to be used to assign LAN IPv6 addresses by entering the following details IP IPv6 LAN Con v6 LAN Confgur fgura ation tion select Stateless from the dropdown list LAN Pr LAN Pre efx fx automatically populated IP IPv6 LAN A v6 LAN Addr ddress ess automatically populated LAN Link L LAN Link Loc ocal A al Addr ddress ess automatically populated Subne Subnet ID t ID set th...

Page 135: ...ess fr ess from W om WAN side AN side requesting an IPv6 address from any available DHCPv6 servers available on the ISP 3 After entering all appropriate IPv6 settings click Apply Apply to have changes take efect 8 2e ROUTING SETTINGS You can view the routing and IP address distribution rules as well as add edit or delete the rules Routing Table To view the rules 1 Select R Routing outing in the Ne...

Page 136: ...ation for a default route is 0 0 0 0 Ne Netmask tmask enter the network mask This is used in conjunction with the destination to determine when a route is used G Gat atew ewa ay y enter the IP address of your Fios Router Me Metric tric enter a measurement preference of the route Typically the lowest metric is the most preferred route If multiple routes exist to a specifc destination network the ro...

Page 137: ...e IGMP interfaces by clicking on the checkboxes on the screen 2 Click Apply Apply to save changes 8 2f IPv4 aDDRESS DISTRIBUTION You can easily add computers confgured as DHCP clients to the network The DHCP server provides a mechanism for allocating IP addresses to these hosts and for delivering network confguration parameters to the hosts For example a client host sends a broadcast message on th...

Page 138: ...r performs the following functions Displays a list of all DHCP host devices connected to your Fios Router Defnes the range of IP addresses that can be allocated in the network Defnes the length of time the dynamic IP addresses are allocated Provides the above confgurations for each network device and can be confgured and enabled or disabled separately for each network device Assigns a static lease...

Page 139: ... IP IPv4 A v4 Addr ddress Dis ess Distribution tribution page click the E Edit dit icon in the A Action ction column The DHCP Settings page opens with the device information displayed 3 To enable the DHCP server select DHCP Serv DHCP Server er in the IP IPv4 v4 A Addr ddress Dis ess Distribution tribution feld 4 Once enabled the DHCP server provides automatic IP assignments IP leases based on the ...

Page 140: ...t IP address should be 192 162 1 2 End IP A End IP Addr ddress ess enter the last IP address that your Fios Router will stop at for the IP address allocation The maximum end IP address range that can be entered is 192 168 1 254 WINS Serv WINS Server er determines the IP address associated with a network device L Leas ease Time in Minut e Time in Minutes es assigns the amount of time in minutes tha...

Page 141: ...on 60 confgurations such that particular vendor can get lease from a specifed pool of address The existing vendor class ID IP address MAC address and QoS are shown on the screen above DHCP Connection List You can view a list of the connections currently assigned and recognized by the DHCP server To view a list of computers 1 On the IP IPv4 A v4 Addr ddress Dis ess Distribution tribution page click...

Page 142: ...tion 2 You can edit the DHCP server settings for a device On the IP IPv6 A v6 Addr ddress Dis ess Distribution tribution page click the E Edit dit icon in the A Action ction column The DHCP Settings page opens with the device information displayed 3 To confgure the DHCP server complete the following felds Start IP Start IPv6 A v6 Addr ddress ess the starting IPv6 address in the consecutive list of...

Page 143: ...ges DHCP Connection List You can view a list of the connections currently assigned and recognized by the DHCP server To view a list of computers 1 On the IP IPv6 A v6 Addr ddress Dis ess Distribution tribution page click Connection Lis Connection List t 2 To defne a new Sta Static tic Connection with a fxed IP address click A Add Sta dd Static Connection tic Connection 3 Enter the host name 4 Ente...

Page 144: ...t either 10 Mbps 100 Mbps or 1000 Mbps To confgure the ports 1 Select P Port Con ort Confgur fgura ation tion in the Ne Net tw work Se ork Set ttings tings section 2 To emulate the speed and duplex confguration of the port with which it s communicating select Au Aut to o or select the port speed and duplicity 3 Click Apply Apply to save changes ...

Page 145: ...work Se ork Set ttings tings section 2 Click on the checkbox of Enable Z Enable Zenr enreach AP s each AP service ervice 3 Click Apply Apply to save changes 8 3 DaTE aND TIME You can confgure the following settings Date and Time Settings sets the time zone and enables automatic time updates Scheduler Rules Settings limits the activation of frewall rules to specifc time periods verizon com fos 2020...

Page 146: ...ime e and Time section 2 Select the local time zone Your Fios Router automatically detects daylight saving times for selected time zone 3 In the A Aut utoma omatic Time Upda tic Time Updat te e section select the Enabled Enabled checkbox to perform an automatic time update 4 Defne the time server addresses by clicking Ad Add d The Time Time Serv Server Se er Set ttings tings page displays ...

Page 147: ...ewall rules to specifc time periods The time periods are either for days of the week or for hours of each day based on activity or inactivity To defne a rule 1 Verify that the date and time of your Fios Router is correct 2 Select Scheduler Rules Scheduler Rules in the D Da at te and Time e and Time section 3 Click Ad Add d The Se Set Rule Schedule t Rule Schedule page displays verizon com fos 2020...

Page 148: ...tive at the scheduled time or inactive at the scheduled time 6 Click the A Add rule s dd rule schedule chedule The E Edit Rule Schedule dit Rule Schedule page displays 7 Select the active or inactive days of the week 8 To defne a new active or inactive hourly range click Ne New w Hours Range En Hours Range Entry try ...

Page 149: ...ell as add a new computer The DNS server does not require confguration 8 4a DYNaMIC DNS Typically when connecting to the internet your router is assigned an unused public IP address from a pool and this address changes periodically Dynamic DNS allows a static domain name to be mapped to the dynamic IP address allowing a computer within your network to be more easily accessible from the internet ve...

Page 150: ...database is automatically updated with the new IP address In this way even though the IP address changes often the domain name remains constant and accessible To set up dynamic DNS 1 Select Dynamic DNS Dynamic DNS in the DNS DNS section 2 To set up a new entry click the Ad Add d button ...

Page 151: ...your user name for your Dynamic DNS account P Pass assw wor ord d enter the password for your Dynamic DNS account SSL Mode SSL Mode select if your Dynamic DNS service supports SSL 4 Click Apply Apply to save your changes To edit the host name or IP address 1 In the A Action ction column click the E Edit dit icon The DNS Entry page displays 2 Edit the settings 3 Click Apply Apply to save the change...

Page 152: ...1 Select DNS Serv DNS Server er in the DNS DNS section 2 To disable DNS rebind protection untick the checkbox of St Stop DNS R op DNS Rebind ebind Warning Disabling this protection may create a risk of cybersecurity attack to devices connected to this router 3 To view and add computers stored in the DNS DNS table click A Add DNS En dd DNS Entry try The DNS En DNS Entry try page displays ...

Page 153: ...ost name and or IP address then click Apply Apply to save changes 7 To remove a host from the DNS table click the Dele Delet te e icon in the A Action ction column 8 5 MONITORING You can view the details and status of System Logging Full Status System wide Monitoring of Connections Trafc Monitoring Bandwidth Monitoring 8 5a SYSTEM LOGGING System logging provides a view of the most recent activity ...

Page 154: ...gging link 2 To view a specifc type of log event such as Security Log WAN DHCP Log etc click the appropriate link in the menu on the top 3 To update the data click R Re efr fresh esh 8 5b FULL STaTUS SYSTEM WIDE MONITORING OF CONNECTIONS You can view a summary of the monitored data collected for your Fios Router ...

Page 155: ...em status and trafc monitoring data 1 In the Monit Monitoring oring section click F Full Sta ull Status tus Sy Sys st tem wide em wide Monit Monitoring o oring of Connections f Connections T Tr rafc Monit afc Monitoring oring verizon com fos 2020 Verizon All Rights Reserved ...

Page 156: ...R Re efr fresh esh 4 To continuously refresh the page click A Aut utoma omatic r tic re efr fresh esh on on 8 5c BaNDWIDTH MONITORING You can view and monitor the recorded bandwidth usage measured in Kbps To view the bandwidth 1 In the Monit Monitoring oring section select Bandwidth Monit Bandwidth Monitoring oring ...

Page 157: ...refresh the page click A Aut utoma omatic r tic re efr fresh on esh on 8 6 SYSTEM SETTINGS You can confgure various system and management parameters To confgure system settings 1 Select Sy Sys st tem Se em Set ttings tings in the S Sys yste tem m section verizon com fos 2020 Verizon All Rights Reserved ...

Page 158: ...Accessing via LAN ccessing via LAN causes your Fios Router to ask for a password when trying to connect to the network W Warn Us arn User B er Be ef for ore Con e Confgur fgura ation Changes tion Changes activates user warnings before network confguration changes take efect 4 In the Session Lif Session Life etime time feld specify the length of time required before re entering a user name and pass...

Page 159: ...s none error warning and information received for remote system logging 9 In the Security L Security Logging ogging section confgure the following security logging options Low Capacity Notifcation Enabled activates low capacity notifcation This works in conjunction with the Allowed Capacity before Email Notifcation and System Log Bufer Size Allowed Capacity before Email Notifcation specify the cap...

Page 160: ...09 TROUBLE SHOOTING 9 0 Troubleshooting Tips 9 1 Frequently Asked Questions ...

Page 161: ...tly asked questions Although the majority of the Fios Router s internet connectivity is automatic and transparent if an issue does occur accessing the internet e g complete loss of connectivity inability to access services etc you may need to take additional steps to resolve the problem verizon com fos 2020 Verizon All Rights Reserved ...

Page 162: ... page 10 to determine status of the Fios Router Check the WAN cable Ethernet or coaxial connecting your Fios Router to the internet to make sure it is properly connected on both ends If the prior tips do not resolve your connection issue try restarting rebooting the router portion of the Fios Router by manually pressing the red reset power button on the rear panel of the Fios Router for 2 4 second...

Page 163: ...ure your Wi Fi device is within range of your Fios Router move it closer to see if your connection improves Check your network device s Wi Fi settings to be sure your device s Wi Fi is on enabled and that you have the correct Wi Fi network and password if using a Wi Fi password as confgured on your Fios Router Be sure you are connecting to the correct Wi Fi network check to be sure you are using y...

Page 164: ...vice the issue is likely with that individual network device s confguration 9 0c aCCESSING YOUR FIOS ROUTER IF YOU aRE LOCkED OUT If your Fios Router connection is lost while making confguration changes a setting that locks access to your Fios Router s UI may have inadvertently been activated The common ways to lock access to your Fios Router are Scheduler If a schedule has been created that appli...

Page 165: ...1b Save and Restore option After saving your confguration if desired click the Restore Factory Defaults radio button For additional details refer to the 8 1 Utilities Save And Restore section of this guide Note If you reset or reboot your Fios Router you may also need to disconnect your Fios Router s power supply for a few minutes 3 or more and then reconnect the power cable However in order to pr...

Page 166: ...CCURS WHEN ENTERING THE URL OR IP aDDRESS Verify the following All computers are working properly IP settings are correct Fios Router is on and connected properly Fios Router settings are the same as the computer For connections experiencing lag or a slow response Check for other devices on the network utilizing large portions of the bandwidth and if possible temporarily stop their current utiliza...

Page 167: ...Unifed Button allows quick access to the Wi Fi Protected Setup WPS feature and handset paging paring mode In addition the Unifed Button provides a visual display of the Fios Router s current condition Refer to the chart below for details Condition Status LED Color Fios Router Normal WHITE Normal operation solid Router is booting fast blink BLUE Pairing mode slow blink Pairing successful solid GREE...

Page 168: ...ates network activity The trafc can be in either direction LaN Ethernet Upper LED Unlit Indicates no 1 Gbps link Solid green Indicates 1 Gbps link Fast ﬂash green Indicates LAN activity The trafc can be in either direction LaN Ethernet Lower LED Unlit Indicates no 10 100 1000 Mbps link Solid green Indicates 10 100 1000 Mbps link LaN Coax Unlit Indicates no MoCA network connection to the device Sol...

Page 169: ...FIOS ROUTER HOW DO I aDD MORE COMPUTERS OR DEVICES Plugging in an Ethernet hub or switch expands the number of ports on your Fios Router Run a straight through Ethernet cable from the Uplink port of the new hub to the Fios Router Use a crossover cable if there is no Uplink port switch on your hub to connect to the Fios Router Remove an existing device from the yellow Ethernet port on your Fios Rou...

Page 170: ...page displays 3 Edit the user name and set a new password 9 1c IS THE WI FI OPTION ON BY DEFaULT ON MY FIOS ROUTER Yes your Fios Router s Wi Fi option is activated out of the box 9 1d IS THE WI FI SECURITY ON BY DEFaULT WHEN THE WI FI OPTION IS aCTIVaTED Yes with the unique WPA2 Wi Fi Protected Access II key that is printed on the sticker on the rear panel of your Fios Router 9 1e aRE MY FIOS ROUT...

Page 171: ...he object such as a concrete wall compared to a plaster wall the greater the interference Concrete or metal reinforced structures experience a higher degree of signal loss than those made of wood plaster or glass 9 1h HOW DO I LOCaTE THE IP aDDRESS THaT MY COMPUTER IS USING In Windows 7 or Windows 10 click the Windows button and select Control Panel then click View Network Status and Tasks In the ...

Page 172: ...os Router is set up to dynamically receive an IP address 9 1k I HaVE a FTP OR WEB SERVER ON MY NETWORk HOW CaN I MakE IT aVaILaBLE TO USERS ON THE INTERNET For a web server enable port forwarding for port 80 to the IP address of the server Also set up the web server to receive that port Confguring the server to use a static IP address is recommended For a FTP server enable port forwarding for port...

Page 173: ...CTED THROUGH MY FIOS ROUTER Your Fios Router is capable of 254 connections but we recommend having no more than 45 connections As the number of connections increase the available speed for each computer decreases verizon com fos 2020 Verizon All Rights Reserved ...

Page 174: ...10 SPECIFICaTIONS 10 0 General Specifcations 10 1 LED Indicators 10 2 Environmental Parameters ...

Page 175: ...175 10 SPECIFICATIONS The specifcations for your Fios Router are as follows This includes standards cabling types and environmental parameters verizon com fos 2020 Verizon All Rights Reserved ...

Page 176: ... MoCA LAN Speed Firewall IEEE 802 3x 802 3u IEEE 802 11a b g n ac ax IP versions 4 and 6 975 1025 MHz 175 Mbps 1125 1675 MHz 2500 Mbps Wired WAN Ethernet 10 100 1000 Mbps auto sensing Wired LAN Ethernet 10 100 1000 Mbps auto sensing Cabling Type Ethernet 10BaseT UTP STP Category 3 or 5 Ethernet 100BaseT UTP STP Category 5 Ethernet 1000BaseT UTP STP Category 5e ICSA certifed ...

Page 177: ...MENSIONS aND WEIGHT Fios Router unit only Size 5 32 wide x 9 27 high x 5 94 deep Weight 2 50 lbs 1 138 kg Complete System inc packaging Size 12 24 wide x 6 26 high x 7 09 deep Weight 4 00 lbs 4 05 lbs 1 81 kg 1 83 kg Power External 12V 3 5A Screws optional PH TP N 0 157 x 0 984 Anchor PE 0 197 x 0 984 Certifcations FCC UL 60950 1 verizon com fos 2020 Verizon All Rights Reserved ...

Page 178: ...EnviRonmEntaL paRamEtERS Operating Temperature 5 C to 40 C 41 F to 104 F Storage Temperature 5 C to 50 C 23 F to 122 F Operating Humidity 5 to 85 Storage Humidity 5 to 93 non condensing ...

Page 179: ...11 NOTICES 11 0 Regulatory Compliance Notices ...

Page 181: ...instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment of and on the user is encouraged to try to correct the interference by one of the following measures Reorien...

Page 182: ... compliance could void the user s authority to operate this equipment RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 32 cm between the radiator your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter 2 4G...

Page 183: ...s côtés communs ou côté terre du circuit sont connectés à l écran du câble coaxial via un connecteur d antenne du syntoniseur et à toutes les parties et circuits accessibles SELV LCC et parties métalliques accessibles 3 L écran du câble coaxial est destiné à être mis à la terre dans l installation du bâtiment The cable distribution system should be grounded earthed in accordance with ANSI NFPA 70 ...

Page 184: ...y The intra building port s of the equipment or subassembly MUST NOT be metallically connected to interfaces that connect to the OSP or its wiring These interfaces are designed for use as intra building interfaces only Type 4 ports as described in GR 1089 and require isolation from the exposed OSP cabling The addition of Primary Protectors is not sufcient protection in order to connect these inter...

Page 185: ...ed in this product is distributed WITHOUT ANY WARRANTY All such software is subject to the copyrights of the authors and to the terms of the applicable licenses included in the download You may also obtain a copy of the source code for the open source software used in this product for a period of three years after your receipt of the product by sending a check for 10 payable to VERIZON to the addr...

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