5: Maintaining and Troubleshooting the Device
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Verint Video Intelligence Solutions
Updating the Firmware
You may need to update the S4200 to have access to new firmware or new features.
Updating the firmware of a device retains its configuration. Many tools are available to
perform the update: the SConfigurator utility, the web interface (see page 95), or a video
management software like Verint Nextiva; for the detailed procedure, refer to the
documentation of the software.
The latest firmware files are available on the Verint Video Intelligence Solutions extranet
(Quick Links > Firmware and Applications > Nextiva Intelligent Edge Devices).
Losing Connection to a Camera
If an S4200 transmitter currently streaming video to a management software loses its
connection to a camera, the corresponding display tile in the software will present an error
sequence, typically a half red, half blue pattern.
Finding a “Lost” S4200
The only way to access a device is through an Ethernet or wireless connection. You may
have difficulty accessing it if you do not remember its IP address or VSIP port. For instance,
if you enabled security on the device, you cannot access it with Telnet; if you lost its VSIP
port, you cannot locate it with SConfigurator.
To find a “lost” S4200 device, use SConfigurator and the common VSIP port.
To find a lost S4200:
1. Open SConfigurator.
2. In the General tab, click Program Options.
3. Click Common to set the common VSIP port, then click OK.
4. Click the Units tab.
5. Click Discover.
All devices on the network, regardless of their configurable VSIP ports, appear in the
Units list. Locate the lost S4200 and write down its VSIP port and IP address in a safe
place.
6. Click the General tab, then click Program Options.
7. In the VSIP Port box, enter the discovered value.
Note: Firmware downgrade is not supported on any device. If you perform a downgrade,
any problem encountered will not be covered by your product warranty.
