Verint NEXTIVA S2800E series User Manual Download Page 51 | Manualshive

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Verint Video Intelligence Solutions

43

Maintaining and

Troubleshooting the

S2800e

The available maintenance and troubleshooting tasks for the S2800e include:

Updating the Firmware

Troubleshooting the Camera

Maintaining the Lower Domes

Nextiva S2800e Series User Guide.book Page 43 Wednesday, March 11, 2009 3:20 PM

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Summary of Contents for NEXTIVA S2800E series

Page 1: ...Nextiva S2800e Series User Guide Firmware Release 4 80 April 2009...

Page 2: ...N 7 281 173 USPN 7 284 049 USPN 7 325 190 USPN 7 466 816 USPN 7 478 051 USPN RE40 634 and other provisional rights from one or more of the following Published US Patent Applications US 11 394 408 US 1...

Page 3: ...ning For units that cannot be disconnected from the power source use a damp cloth for cleaning and do not allow moisture or liquids to enter vents Attachments Use only recommended attachments to preve...

Page 4: ...ll outlets and extension cords to prevent risk of fire and electric shock Object and Liquid Entry Never probe through or spill liquid into enclosure openings to prevent risk of fire or electric shock...

Page 5: ...iguring the Camera 29 Setting Network Parameters 29 Integrating the S2800e with Nextiva 31 Programming the S2800e 32 Uninstalling the Camera 32 Chapter 4 Accessing the S2800e 34 Using Nextiva Review 3...

Page 6: ...Contents Verint Video Intelligence Solutions vi Industry Canada Statement 62 RoHS Declaration of Compliance 62...

Page 7: ...ce In addition to this guide the following documentation is also available Nextiva S2800e Series Programming Guide Verint SConfigurator User Guide Nextiva S2800e Series Release Notes How to Contact Us...

Page 8: ...iate assistance contact the Customer Service team Location Telephone E mail USA and Canada 1 888 747 6246 vissupport verint com Central and Latin America 1 631 962 9202 vissupport verint com Europe Mi...

Page 9: ...act on the IP encoder board you add one alarm to the S2800e camera that can be handled with the Nextiva IntelliFlow automated rule engine Designed for color or day night use the S2800e series delivers...

Page 10: ...0eN W22CA Outdoor pendant Color Environmental Clear 22X S2800eN C22 In ceiling Color high sensitivity with ExView technology In ceiling metal Smoked 22X S2800eN P22 Indoor pendant Color high sensitivi...

Page 11: ...model S2800eN W35 Outdoor pendant Day night with wide dynamic range and image stabilization Environmental Clear 35X S2800eN M35 Impact resistant outdoor pendant Day night with wide dynamic range and i...

Page 12: ...ormances can be achieved using single stream encoding For dual encoding values refer to the Nextiva Intelligent Edge Devices Single Dual Stream Performance document available on the extranet Community...

Page 13: ...Item Description S2800e The selected PTZ IP camera Scribe A small metal scribe for the in ceiling models Anti seize lubricant For the outdoor models Strain relief For the in ceiling models Terminal bl...

Page 14: ...1 Overview Verint Video Intelligence Solutions 6 V UWM Wall mount for indoor outdoor V UPM 1 Parapet mount for outdoor Mounting Option Description...

Page 15: ...Nextiva S2800e Series User Guide Verint Video Intelligence Solutions 7 V URM 1 Roof mount for outdoor V UCP Ceiling panel for indoor Mounting Option Description...

Page 16: ...Cables for alarms and relays V WM Wall mount short for indoor outdoor V IC MKT In ceiling mount kit for indoor For the installation instructions see page 14 Power Supply Description S28PS 1 Power supp...

Page 17: ...drive for the in ceiling models A safety cord and clip are provided to connect to the camera drive during installation In addition a small hole is provided on the side of the enclosure for connection...

Page 18: ...outdoor pendant version to minimize the effects of solar radiation Camera drive The camera drive is comprised of an integral camera pan and tilt drive and CPU It is designed for easy snap in installat...

Page 19: ...Video Intelligence Solutions 11 Installing and Configuring the S2800e The steps required to prepare the S2800e camera for operation are Installing the Camera Configuring the Camera Uninstalling the C...

Page 20: ...C23 models mount in the ceiling and rest on the ceiling material occupying the space between the lower ceiling and upper building frame All mounting hardware is provided The components to install are...

Page 21: ...mall mark at position A from corner 11 9 inch 302 mm 3 Measure and make a small mark at position B 8 2 inch 208 mm placing the scribe as perpendicular to the A edge as possible 4 Place the scribe acro...

Page 22: ...the caddy rail clips to the existing frame Remove adjacent tiles to access the clips c Adjust the position of the caddy rail clips along the frame to obtain the best X position d Slide the assembly al...

Page 23: ...he conduit fitting b Insert the end of the flexible conduit pipe into the conduit fitting Cable length should be flush with the bottom of the enclosure approximately 9 inches 229 mm c Tighten the clam...

Page 24: ...drive Allow the drive to hang from the enclosure 5 Insert the safety cord clip of the lower dome into the hole in the enclosure 6 Align the two slots on the camera drive with the tabs in the enclosure...

Page 25: ...ch NPT type that must be oriented vertically so the S2800e can effectively hang from it The word mount is used to represent any of this equipment The mount must provide suitable support for a weight o...

Page 26: ...he housing 3 When the housing becomes snug turn an additional quarter turn 4 Connect the wires to the interface board For the procedure see page 24 To install the indoor pendant camera 1 Slide the exc...

Page 27: ...losure 5 Insert the safety cord clip of the lower dome into the hole on the inside of the housing 6 Align the tabs on the camera drive with the slots in the housing matching up the arrows on the camer...

Page 28: ...0eN M35 outdoor models include a sunshield heater and weather protection They require support equipment it can be one of the following A mount offered as an option when you purchased the camera Many m...

Page 29: ...ccordance with its installation manual or prepare the vertical 1 5 inch NPT pipe 2 Feed all the necessary cables through the back of the mount or out the end of the 1 5 inch NPT pipe To prepare the en...

Page 30: ...onal quarter turn 5 Connect the wires to the interface board For the procedure see page 24 To install the outdoor camera 1 Slide the excess cable back up into the mount so that the cable length is flu...

Page 31: ...ng 5 Insert the safety cord clip of the lower dome into the hole on the inside of the housing 6 Align the tabs on the camera drive with the slots in the housing matching up the two arrows on the camer...

Page 32: ...he power alarm and relay wires to their connectors on the interface board Provide an Ethernet cable to establish the network connection of the S2800e The camera comes with the following terminal block...

Page 33: ...rews on the terminal block 5 Install the terminal block on the interface board at the TB1 location 6 Connect the other end of the power cable into a 24V AC power supply Connecting Alarms and Relays Th...

Page 34: ...e or normal state the following holds true Normally closed NC active high open Normally open NO active low closed The local output relay is located on connector TB4 It is used to activate the Nextiva...

Page 35: ...g the following wiring information Under normal conditions the alarm cable should be 22 AWG for a distance of 1000 feet 305 m b Tighten the screws on the terminal block c Install the terminal block on...

Page 36: ...Connect the other end of the relay cable at the proper location Connecting Ethernet To establish the network connection connect an Ethernet cable not supplied to the Verint board installed on top of t...

Page 37: ...are requirements for the host computer needed to configure the camera with SConfigurator are An Ethernet network card Windows 2000 Service Pack 2 or higher or Windows XP Service Pack 2 or higher To se...

Page 38: ...ss is 255 255 255 255 otherwise click Reset to Broadcast 8 Click OK 9 Select the Units tab then click Discover A device of type Unknown with a 169 254 X Y IP address appears in the list it corresponds...

Page 39: ...Review or a keyboard connected to the Nextiva system Once the camera is added to Nextiva you need to perform such operations on the camera as configuring video input settings assigning a recording pr...

Page 40: ...alling the Camera The S2800e camera drive can be easily uninstalled by simply pushing in the tabs to release the camera drive from the housing or the enclosure A safety cord is always available to saf...

Page 41: ...ely remove the camera drive disconnect the clip on the end of the safety cord from the latch on the housing To uninstall an outdoor camera 1 Loosen the four trim ring screws from the outdoor lower dom...

Page 42: ...Verint Video Intelligence Solutions 34 Accessing the S2800e You can access the S2800e camera with the following software tools Nextiva Review Command Line Interface Web Interface...

Page 43: ...or more information about Nextiva Review refer to the Nextiva Review Operator Guide or the Nextiva Review online Help Using the Command Line Interface You may need to access the command line interface...

Page 44: ...ton switches to Connect 5 To reactivate the CLI after a timeout click Connect 6 To work through the CLI menu structure follow these guidelines To execute a command or open a menu type in the correspon...

Page 45: ...control A QoS enabled switch or router uses this flag to determine how the current data compares to what is currently going through it The QoS values are in the Advanced Quality of Service menu Using...

Page 46: ...ows Downloaded Program Files folder on your computer delete the SnPlayer Control and FwuEngineAx Class files 9 In the Address box enter the IP address of the device using the http IP_address format 10...

Page 47: ...cker Turn On Pop up Blocker To view live video 1 In the navigation pane click Live Video The main web interface pane is split in two with the live video portion at the bottom 2 If needed resize the tw...

Page 48: ...nder Viewing Methods The separate window appears on top of the web interface PTZ controls also appear 5 To view video directly in the Live Video Streaming pane click Embedded Video Window The video is...

Page 49: ...an tilt controls 4 To zoom in click the button to zoom out click the button 5 To specify the pan tilt speed enter a value in the Speed box The slowest speed is 1 6 To save the current position of the...

Page 50: ...nt Video Intelligence Solutions 42 3 Set the 16 DIP switches from the SW1 and SW2 blocks to the following positions 4 Put back the camera drive into the enclosure and power it SW1 Block SW2 Block 1 0...

Page 51: ...lligence Solutions 43 Maintaining and Troubleshooting the S2800e The available maintenance and troubleshooting tasks for the S2800e include Updating the Firmware Troubleshooting the Camera Maintaining...

Page 52: ...ry for service In Nextiva Review if the heads up display HUD overlay does not appear after clicking the Show PTZ Toolbar button check if the video card is supported The list of supported video cards i...

Page 53: ...rface blemishes on the interior or exterior with a non abrasive wax using a non abrasive cleaning cloth Either liquid or spray cleaner wax suitable for fine furniture is acceptable Note Excessive rubb...

Page 54: ...Verint Video Intelligence Solutions 46 Factory Default Configuration...

Page 55: ...etwork DHCP configuration Disabled IP address 169 254 based on the MAC address of the device Subnet mask 255 255 0 0 Gateway 0 0 0 0 Video Settings Target frame rate 30 fps Target bit rate 4000 kbps R...

Page 56: ...ration Protocol allows devices and computers connected to a network to automatically get a valid IP configuration from a dedicated server The APIPA Automatic Private IP Addressing scheme available on...

Page 57: ...IPA addressing scheme This scheme allows a device to find a unique IP address until it receives a complete network configuration either manually or from a DHCP server A device in APIPA mode does not r...

Page 58: ...Verint Video Intelligence Solutions 50 Technical Specifications...

Page 59: ...540 TV lines Other models 470 TV lines Synchronization Internal or external line lock on AC line Iris control Automatic or manual Lens S2800eN C22 S2800eN P22 S2800eN W22 S2800eN C22CA S2800eN P22CA S...

Page 60: ...1 inches 180 mm Height 9 7 inches 246 mm Indoor pendant Diameter 8 0 inches 203 mm Height 10 0 inches 254 mm Outdoor pendant Diameter 9 0 inches 228 mm Height 10 3 inches 262 mm Lower dome diameter 5...

Page 61: ...Nextiva S2800e Series User Guide Verint Video Intelligence Solutions 53 Certification Regulation Canada FCC part 15 subpart B class A USA ICES 003 NMB 003...

Page 62: ...Verint Video Intelligence Solutions 54 Glossary This glossary is common to the Nextiva line of edge device products...

Page 63: ...otocol Configuration Assistant A proprietary graphical program used to configure and update the firmware of the S1100 edge devices Decoder See Receiver DHCP Dynamic Host Configuration Protocol A commu...

Page 64: ...ountries Compare with NTSC PEAP Protected Extensible Authentication Protocol A method to securely transmit authentication information including passwords over a wireless network Point to Point Connect...

Page 65: ...ol that provide secure communications on a wireless network Transceiver Transmitter Receiver A device that both transmits and receives analog or digital signals Transmitter A device sending video sign...

Page 66: ...t Video Intelligence Solutions 58 WPA2 Wi Fi Protected Access version 2 An authentication method that implements the full 802 11i standard but will not work with some older network cards It is also kn...

Page 67: ...oints 37 duplicate IP address 29 E enclosure 9 Ethernet connection 28 F factory default configuration 46 features of the camera 3 firmware update 44 frame rate 4 H hole in the ceiling 13 housing 10 I...

Page 68: ...s computer 29 reset to factory default 46 resolution video 4 Review application 35 RoHS 62 S safety information iii SConfigurator 29 scribe 13 shroud 10 specifications technical 50 support for in ceil...

Page 69: ...Verint Video Intelligence Solutions 61 Compliance...

Page 70: ...s customers and the public To that end we are committed to bringing our existing and future product lines into EU RoHS Directive compliance Thus the S2800eN C22CA S2800eN P22CA S2800eN W22CA S2800eN C...

Page 71: ...AMERICAS EMEA APAC info verint com marketing emea verint com marketing apac verint com www verint com videosolutions www verint com videosolutions www verint com videosolutions...

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