Warranty Conditions:
How to make a Warranty Claim:
• This warranty is for 240V 50Hz products originally purchased and installed in Australia ONLY.
• Installation must be performed by a qualified and licensed electrician. The warranty will not apply if
the product is installed by other than a qualified and licensed electrician.
• This product is not designed or intended for industrial or commercial use.
• Problems arising from incorrect installation are not covered by warranty.
• The cost of repairs and/or service call arising from incorrect installation, not due to faulty material or
workmanship in accordance with the Vencha warranty, will be payable by the purchaser at the time
of repair.
• This warranty is only valid for appliances used according to the manufacturer’s instructions.
• The manufacturer does not accept liability for any direct or consequential damage, loss or other
expense arising from misuse or incorrect installation and operation of the appliance.
• Warranty will only be provided where proof of qualified electrical installation is provided. E.g. Electrical
Safety Certificate.
• Warranty will not be provided if any fan is without an all-pole disconnection incorporated in the fixed
wiring in accordance with the wiring rules.
• The manufacturer will not accept in home expenses unless authorization is granted prior to work
commencing, and an VRN number allocated by Vencha office.
• Where a service call is undertaken and no fault is found with the ceiling fan, or where the fault is not
covered under the terms of this warranty, a call-out fee may be charged.
• Limited repair/replacement warranty: Please return the faulty Vencha product together with a copy
of the proof of purchase, and if required, a certificate of compliance for the installation of the
product by the licensed electrician who installed the product, to the authorized Vencha retailer
where the product was purchased. To the maximum extent permitted by law, the customer must bear
the costs and expenses of claiming under this warranty, including but not limited to the cost incurred
in freight, postage, handling, travel, dismantling or reinstalling the product.
• In-home repair/replacement warranty: Where an in-home warranty applies, please phone the
Vencha office on (02) 8811 1622 in Australia and DO NOT return the product to the retailer. Do NOT
uninstall or return a hard-wired product to the retailer unless advised to do so by a Vencha customer
service representative. This warranty does not cover installation faults, house wiring faults, loose blades
or fittings or damage of any kind. Claims regarding corrosion damage are subject to case by case
appraisal.
Please refer to trouble shooting section of manual first before actioning warranty claim. Perform possible
remedies first before contacting Vencha customer service.
If issues still persist, please continue with claim process:
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