Warranty claim on installed products:
1. Limited Repair / Replacement Warranty
2. In-Home Warranty
Vencha offers the original purchaser a repair or replacement of the Vencha product in cases where the
product fails due to defective materials or workmanship, when installed and operated under normal
domestic/residential conditions. Please refer to the warranty period listed on each product to determine
the warranty period which Vencha grants to the original purchaser of the Vencha product. The warranty
period begins from the date of purchase.
All warranty claims are to be submitted to Vencha head office in writing with:
• Proof of Purchase (such as the original dated purchase receipt/invoice)
*Purchase must be from Authorized Vencha reseller.
• Certificate of Compliance (such as certificate or invoice from licenced electrician)
*A proof of installation as required by law for products that require installation by a licensed
electrician.
Warranty claims submitted without correct documentation will not ne accepted.
Warranty claims submitted with contractors who are not qualified or licensed will not be accepted.
Remote control and receivers are covered by replacement warranty only.
Batteries, if supplied, are done so as a complementary item only and are not covered under warranty.
Pairing and Re-pairing of remote controls are not covered by warranty and service fees will apply.
If goods/ fittings are found to have been damaged or made faulty through no fault of Vencha, then all
costs incurred by Vencha as a result of your warranty claim will be charged to purchaser in full.
Repairs / Replacements
Vencha products presented for repair may be replaced by New or Refurbished goods of the same type
rather than being repaired at the discretion of Vencha. Refurbished parts may be used to repair the
goods to proper order.
Balance of Warranty
To the maximum extent permitted by law, any product replaced, repaired or refurbished by Vencha is
covered only by the balance of the warranty period remaining from the date of original purchase of the
original product.
In addition to the replacement warranty terms set out under section 1, the in-home warranty applies for a
certain period from the date of original purchase, to all ceiling fans products which are hard wired to the
main electricity supply with required isolation switch for each induvial ceiling fan.
If Registered Vencha service agent attends property and finds:
1. There is no fault with Vencha Product. Product operates as described in published features and
specifications.
2. Products are not Vencha branded products.
3. Fault is caused by non-Vencha parts/accessories
4. The installation is not carried out as described in relevant product installation instructions and all
relevant local legislation, regulation and by-laws.
5. Fault is caused by incorrect operation, abuse or misuse of product by consumer.
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