The cost of repairs and/or service call where the fault is due to the installation and not due to faulty
materials or manufacturing workmanship, will be payable by the consumer at the time of the repair.
Failure in part of the consumer to pay for the service call in case of any of the above, will result in the
balance of the warranty being void.
In cases of in-home repair/replacements in areas outside the coverage of Vencha service agents,
Vencha will reimburse customers a standard fee of $99.00 (Inc. GST) for using their own licensed
electrician. Before contacting your electrician, contact Vencha to make a service request with the
Vencha warranty department and obtain a Vencha Reference Number (VRN). Reimbursements will not
be made for call-out fees or other costs without prior approval in writing of the Vencha head office.
If an emergency case arises out of normal business hours and warranty department cannot be
contacted to dispatch a service agent to the premises, Vencha will re-imburse customers costs of $99.00
(Inc. GST) unless otherwise approved by Vencha office, for customer using their registered electrician.
1. Vencha products that are not purchased from an authorized retailer and installed in Australia.
2. Where installation was not carried out by a qualified and licensed electrical contractor or where
a valid Electrical Safety Certificate or installers invoice with licence number cannot be presented.
3. Vencha products not installed in accordance with the product’s installation instructions or
specifications.
4. Vencha products not operated in accordance with the instructions for use, or specifications.
5. Vencha products that have been modified in any manner, painted or used with non-standard blades,
controllers (Including capacitors/drivers), or mountings.
6. Changes to the ceiling fan motor or blades, plated and or painted finishes due to climatic
conditions (moisture, salt, dust etc) or after 6 months from the date of original purchase.
7. Defect, damage or failure to a Vencha product resulting from misuse, accident, neglect, abuse,
tampering, modifications or unauthorized repairs of any kind by any person.
8. Damages not caused by a fault in the Vencha product materials or workmanship.
9. Defect, damage or failure to a Vencha product resulting from any acts of God, including
damages from lightning, power grid fluctuations, or power surges.
10. Replacement of light sources (globes, LED boards, etc) unless specified.
11. Replacement of batteries supplied with certain products.
3. Warranty Transfer
4. What is not Covered
If ownership changes on the dwelling/premises where the Vencha product is installed, the balance of the
warranty period passes to the new owner provided the original proof of purchase (such as the original
dated purchase receipt) from an authorized Vencha retailer is retained by the new owner. In addition,
the original certificate of compliance for the installation as required by law from the installing electrician is
required for products requiring installation by licensed electricians.
Failure to transfer of these documents will result in the balance of the warranty being void.
Subject to “Your Consumer Rights “, but otherwise to the maximum extent permitted by law, the Vencha
warranties provided in this document will not cover the following:
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