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Installation Instructions and Owner’s Manual - L48
ENGLISH
PROBLEM OBSERVED
POSSIBLE CAUSE
CORRECTIVE MEASURE
Burner lights but does not stay lit
while pilot remains on
Low gas pressure
Check gas supply pressure
Loose sensor wire
Check wire connection
Faulty valve
Replace valve
Faulty pilot or thermocouple
Replace Safety pilot
Clogged or dirty burner ports
Clean burner ports
(For fireplace equipped with
optional thermostat or thermostat
remote) Room temperature is
higher than thermostat setting
Move (optional) remote away from
fireplace
Set higher temperature on
(Optional) remote/thermostat
(Optional) Remote control batteries
failing
Replace batteries in remote
transmitter and receiver
Burner & pilot light but will not
stay lit
Flame sensor dirty
Clean pilot sensor
Low gas pressure
Check gas supply pressure
Not enough fresh air for pilot
Open door or window - ventilate
Clogged or dirty burner ports
Clean burner ports
(For fireplace equipped with
optional thermostat or thermostat
remote) Room temperature is
higher than thermostat setting
Move (optional) remote away from
fireplace
Set higher temperature on
(Optional) remote/thermostat
(Optional) Remote control batteries
failing
Replace batteries in remote
transmitter and receiver
Faulty pilot or thermocouple
Replace pilot
Incorrect burner flame
Incorrect gas supply or pressure
Check gas supply pressure
Blocked orifice
Check orifice opening
Clogged or dirty burner ports
Clean burner ports
Faulty valve
Replace valve
High altitude
Adjust orifice size for altitude
Backfire of burner
Blocked orifice
Check orifice opening
Clogged or dirty burner ports
Clean burner ports
Low gas pressure
Check gas supply pressure
Fireplace produces unwanted
odors
Vapors from paint, hairspray, glue,
etc.
Ventilate room until odor stops. Do
not use paint, hairspray, glue, etc
around fireplace
Initial burn-off of manufacturing
chemicals
Ventilate room until odor stops
Whistle noise from fireplace
Check gas pressure
Adjust gas pressure to
recommended setting.
Air in gas line
Bleed lines
Control knob not in fully open
position
Open control knob to full position
Spiral gas flex line pinched or too
small diameter line
Straighten flex line where pinched
or replace gas feed line with larger
diameter