Troubleshooting and Care
If the equipment does not behave as you expect, use this table to determine whether to call Vaddio
Technical Support.
What is it doing?
Possible causes
Check and correct
Nothing.
The display is off and the
buttons do not light up.
Power is not connected.
Connect the mid-span power injector's
power cord.
The network/PoE+ cable from
the mid-span power injector is
bad.
Check using known good cables.
The wall outlet is not active.
(Check by finding out if it
powers something else, such
as a laptop or phone charger.)
Use a different outlet.
The device or its mid-span
power injector is bad.
Contact your reseller or Vaddio
Technical Support.
Unable to log in successfully.
The web interface is out of
sync with the unit. This can
happen if more than one person
is controlling the unit.
Use the browser's page refresh button.
The password has been
changed.
Contact your system administrator.
Unable to access the
switcher's stream.
Streaming is not enabled on the
switcher.
Log in to the switcher's web interface
as admin and enable the appropriate
stream.
The switcher is behaving in
unexpected ways.
More than one operator has
control of the switcher.
The program and preview
indicators are blinking on the
front panel and on the Video
Switching page of the web
interface. (This may be visible
on the controller as well.)
A take is in progress. If the
indicators keep blinking but no
take occurs, the controller's T-
bar is not at either end of its
travel.
Have the operator complete the take
using the controller's T-bar.
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Integrator's Complete Guide to the AV Bridge MatrixMIX Multipurpose AV Switcher
