Service & support
34
15
Service & support
The ‘Troubleshooting’ chapter provides valuable information for dealing with
minor operating faults. This saves you the time, effort and potential cost of
having to call out a service technician.
You can find V-ZUG warranty information at
→Service
→Warranty information. Please read this information carefully.
Please register your appliance online immediately at
→Service
→Warranty registration. This will allow you to take advantage of the best possible support in the
event of an fault in the appliance during the warranty period. You will require the serial number
(SN) and appliance designation to complete the registration process. This information can be
found on the identification plate for your appliance.
My appliance information:
SN:
Appliance:
Always have this appliance information to hand when you contact V-ZUG. Thank you.
The identification plate
is located at the top left of the refrigerator compartment.
Requesting repairs
If you are in Switzerland, you can contact your nearest service centre directly and free of
charge on our service hotline – 0800 850 850. When requesting repairs over the phone,
we will agree on an appointment for us to visit you as soon as possible.
Customers outside Switzerland can find the contact details of their local service centre at
→Service →Service hotline.
General and technical enquiries, service agreement information, warranty
extension and accessories
V-ZUG is happy to help with your general administrative and technical enquiries, orders for
accessories and spare parts, or information relating to advanced service agreements.
You can get in touch with us by visiting www.vzug.com, emailing [email protected] ,
contacting your local service centre, and phoning (+41) 58 767 67 67 if you are in
Switzerland.
