5-2
Troubleshooting
General Guidelines
The table below provides basic solutions for problems you may
encounter with the printer. We suggest you consult this table to
troubleshoot the problems before calling for service repairs.
Tips
Printer problems may be solved easily by following the tips below. When
you have encountered a problem that cannot be solved following the
guidelines above, try the following:
•
Restart the computer you are using to send print jobs to the printer.
•
Make sure that the procedures for printing are correctly followed in
the application software. Consult the documentation supplied with
the application software.
Symptom
Check Items
Corrective Actions
The printer will not print
from the computer.
Check the
Ready
indicator.
Using the information on page
1-5
, check if an error
has occurred and clear the error.
Check if a status page can be printed.
If the status page was printed successfully, there
may be a problem with the connection to the
computer. Refer to the
Quick Installation Guide
and
check the connection.
Check that the indicators display in a
recognized combination. Refer to
Indicators
on page
1-5
for further
information.
Press the power switch and check that the Ready
indicator lit. Print the job again.
Print quality is poor.
–
Refer to
Print Quality Problems
on page
5-3
.
Text is missing on the
Windows test page.
–
This is a problem specific to the Windows OS. It is
not a printer problem. It does not affect print quality.
Paper is jammed.
–
Refer to
Cleaning Paper Jams
on page
5-11
.
The indicators are off and
the fan is not working.
Check the power cord.
Connect both ends of the power cord securely. Try
replacing the power cord. Refer to
Quick Installation
Guide
for information.
The printer prints a status
page but data from the
computer is not being
printed.
Check program files and application
software.
Try printing another file or using another print
command. If the problem occurs with a specific file or
application, check the printer settings for that
application.
Check the interface cable.
Connect both ends of the interface cable securely.
Try replacing the printer cable. Refer to the
Quick
Installation Guide
for more information.
Vapor is emitted near the
top tray.
Check if the temperature is low near
the location of the printer, or if the
paper that is being used has been
exposed to humidity.
Depending on the operating environment of the
printer and the condition of the paper, heat
generated during printing can evaporate water
moisture in the printed paper, emitting vapor from the
printer. In this case, printing can be continued
without any problem.
To correct this, increase the temperature in the room,
and use paper that has been stored in a dry place.
Summary of Contents for P-3520D
Page 1: ...USER MANUAL P 3520D P 3521D Print A4 LASER PRINTER B W ...
Page 4: ...ii ...
Page 42: ...2 16 Loading Paper ...
Page 60: ...3 18 Connecting and Printing ...
Page 70: ...4 10 Maintenance ...
Page 88: ...5 18 Troubleshooting ...
Page 96: ...6 8 Option ...
Page 104: ...Index 4 ...
Page 105: ......
