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Display is Flashing “E4”
Possible Causes
Possible Remedies: (Unplug stove first when possible)
1.
The air inlet, burnpot, interior combustion air
chambers, combustion blower, or exhaust pipe are
blocked with ash or foreign material.
Follow all cleaning procedures in the maintenance section
of the owner’s manual.
2. The Proof of Fire (POF) thermodisc has came upluged.
Check the (POF) thermodisc to see if the wires are
connected properly.
3. The Proof of Fire (POF) thermodisc has malfunctioned.
Temporarily bypass the POF thermodisc by disconnecting
the two wires and connecting them with a short piece of
wire. Then plug the stove back up. If the stove comes on and
works, you need to replace the POF thermodisc. This is for
testing only. DO NOT LEAVE THE THERMODISC BYPASSED. Your
blowers will never shut off and if the fire went out the auger
will continue to feed pellets until the hopper is empty if you
leave the POF thermodisc bypassed.
4.
The hopper is out of Pellets.
Refill the hopper.
5.
The hopper safety switch has failed or hopper is open.
When operating the unit, be sure the hopper lid is closed so
that the hopper safety switch will activate. Check the wires
leading from the hopper safety switch to the control panel
and auger motor for secure connections. Use a continuity
tester to test the hopper safety switch; replace if necessary.
6. The auger shaft is jammed.
Start by emptying the hopper. Then remove the auger
motor by removing the auger pin. Remove the auger shaft
inspection plate in the hopper so that you can see the
auger shaft. Gently lift the auger shaft straight up so that the
end of the auger shaft comes up out of the bottom auger
bushing. Next, remove the two nuts that hold the top auger
biscuit in. Then rotate the bottom end of the auger shaft up
towards you until you can lift the shaft out of the stove. After
you have removed the shaft, inspect it for bent flights, burrs,
or broken welds. Remove any foreign material that might
have caused the jam. Also, check the auger tube for signs
of damage such as burrs, rough spots, or grooves cut into the
metal that could have caused a jam.
7. The auger motor has failed.
Remove the auger motor from the auger shaft and try to
run the unit. If the motor will turn, the shaft is jammed on
something. If the motor will not turn, the motor is bad.
Display is Flashing “E5”
Possible Causes
Possible Remedies: (Unplug stove first when possible)
1. The stove automaticaly flashes "E5" when turned on.
The T-stat sensor has come unplugged from the control board.
Check to see if the sensor is unplugged. If the sensor is not
unplugged, then the sensor is damaged or has a short. If the
sensor is damaged or has a short, it will need to be replaced.
SMOKE SMELL COMING BACK INTO THE HOME
Possible Causes
Possible Remedies: (Unplug stove first when possible)
1.
There is a leak in the vent pipe system.
Inspect all vent pipe connections. Make sure they are sealed
with RTV silicone that has a temperature rating on 500 degree
F or higher. Also, seal joints with UL-181-AP foil tape. Make
sure the square to round adapter piece on the combustion
blower has been properly sealed with the same RTV.
2.
The gasket on the combustion blower has gone bad.
Inspect both gaskets on the combustion blower to make sure
they are in good shape. Replace if damaged.
Because it is a wood-burning device, your pellet heater may emit a faint wood-burning odor. If this increases beyond
normal, or if you notice an unusual soot build-up on walls or furniture, check your exhaust system carefully for leaks. All
joints should be properly sealed. Also clean your stove, following instructions in “MAINTENANCE”. If problem persists,
contact your dealer.
