background image

13

12

Are You Still Having Problems?

1. Go to the Support section of the U.S. Robotics Web site at 

www.usr.com

.

Many of the most common difficulties users experience have 
been addressed in the FAQ and Troubleshooting Web pages for your 
specific product.

2. Call the U.S. Robotics Technical Support Department.

Technical questions about U.S. Robotics products can also be answered 
by technical support specialists. 

Country 

Voice 

Online 

Support Hours 

USA 

(801) 401-1143 

http://www.usr.com/support/s-online_emailtechie.asp  9:00A.M. – 5:00P.M. CST, M-F 

Canada 

(801) 401-1146 

http://www.usr.com/support/s-online_emailtechie.asp  9:00A.M. – 5:00P.M. CST, M-F 

Country 

Voice 

Online 

Support Hours 

Argentina 

AT&T  (877) 643-2523 

[email protected] 

9:00A.M. – 5:00P.M. CST, M-F 

Brazil 

AT&T  (877) 487-6523 

[email protected] 

9:00A.M. – 5:00P.M. CST, M-F 

México 

AT&T  (877) 643-2523 

[email protected] 

9:00A.M. – 5:00P.M. CST, M-F 

Chile 

AT&T  (877) 643-2523 

[email protected] 

9:00A.M. – 5:00P.M. CST, M-F

Colômbia 

AT&T  (877) 643-2523 

[email protected] 

9:00A.M. – 5:00P.M. CST, M-F 

Costa Rica 

AT&T  (877) 643-2523 

[email protected] 

9:00A.M. – 5:00P.M. CST, M-F 

Peru 

AT&T  (877) 643-2523 

[email protected] 

9:00A.M. – 5:00P.M. CST, M-F 

Puerto Rico 

AT&T  (877) 643-2523 

[email protected] 

9:00A.M. – 5:00P.M. CST, M-F 

Venezuela 

AT&T  (877) 643-2523 

[email protected] 

9:00A.M. – 5:00P.M. CST, M-F

Country 

Voice 

Online 

Support Hours 

China

10800 650 5108

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Hong Kong

800 90 3191

[email protected]

9:00 A.M. – 5:00 P.M., M-F

India

Delhi - 11 6284198/ 99/ 18/ 19

[email protected]

9:00 A.M. – 5:00 P.M., M-F

India

Hyperbad - 40 6261600/ 01/ 02/ 03

[email protected]

9:00 A.M. – 5:00 P.M., M-F

India

Calcutta - 33 216 1800/ 01

[email protected]

9:00 A.M. – 5:00 P.M., M-F

India

Chennai - 44 851 5273/ 74

[email protected]

9:00 A.M. – 5:00 P.M., M-F

India

Bombay - 22 8252188/ 93/ 94/ 95

[email protected]

9:00 A.M. – 5:00 P.M., M-F

India

Bangalore - 80 2380303/ 04

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Indonesia

001 803 65 7402

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Japan

(03) 5495 9408

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Korea

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Malaysia

1800 80 1554

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Philippines

1800 1 651 0215

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Singapore

65 784 9910

[email protected]

9:00 A.M. – 5:00 P.M., M-F

South Korea

00798 651 7135

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Taiwan

0080 65 1349

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Thailand

001 800 65 6252

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Country 

Voice 

Online 

Support Hours 

Australia

1800 125030

[email protected]

9:00 A.M. – 5:00 P.M., M-F

New Zealand

0800 449535

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Austria 

07 110 900 116 

[email protected]

8:00 A.M. – 6:00 P.M., M-F

Belgium (Flemish)

+32 (0) 70 233 545

[email protected]

9:00 A.M. – 6:00 P.M., M-F

Belgium (French)

+32 (0) 70 233 546

[email protected]

9:00 A.M. – 6:00 P.M., M-F

Denmark 

+45 7010 4030 

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Finland 

+358 98 171 0015 

[email protected]

10:00 A.M. – 6:00 P.M., M-F

France 

080 307 0693 

[email protected]

9:00 A.M. – 6:00 P.M., M-F

Germany/Hungary 

01805671548 

[email protected]

8:00 A.M. – 6:00 P.M., M-F

Ireland

+44 870 844 4546

[email protected]

9:00 A.M. – 6:00 P.M., M-F

Israel 

[email protected]

9:00 A.M. – 5:30 P.M., M-F

Italy 

848 80 9903 

[email protected]

9:00 A.M. – 6:00 P.M., M-F

Luxembourg 

+352 342 080 8318 

[email protected]

9:00 A.M. – 6:00 P.M., M-F

Middle East/Africa 

+44 870 844 4546

[email protected]

9:00 A.M. – 6:00 P.M., M-F

Netherlands 

0900 20 25 857 

[email protected]

9:00 A.M. – 6:00 P.M., M-F

Norway 

+47 (0) 23 50 0097 

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Poland 

[email protected]

8:00 A.M. – 6:00 P.M., M-F

Portugal 

+35 11 415 4034 

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Spain 

902 117 964 

[email protected]

9:00 A.M. – 5:00 P.M., M-F

Sweden 

+46 (0) 851 992 035 

[email protected]

8:00 A.M. – 5:00 P.M., M-F

Switzerland 

+0848 840 200 

[email protected]

8:00 A.M. – 6:00 P.M., M-F

UK 

0870 8444 546 

[email protected]

9:00 A.M. – 5:30 P.M., M-F

For current support contact information, go to the following Web site: 

http://www.usr.com/

Summary of Contents for USR8011

Page 1: ...Wireless Cable DSL Router Companion Reference Guide R24 0262 00 ...

Page 2: ... Windows XP CD ROM Internet Explorer 4 or later OR Netscape 4 or later Front View 1 Power LED The green Power LED stays lighted to indicate the system is functioning properly and flashes during the self test phase or firmware upgrade process 2 Status LED This LED blinks to indicate normal system status 3 Config LED This LED blinks to indicate that the product is being configured or upgraded 4 W LA...

Page 3: ...g or ISDN modem to the Wireless Cable DSL Router section of this Guide RESET PRINTER COM WAN 3 2 1 12VDC 1 2 3 4 5 6 Connecting a cable or DSL modem to the Wireless Cable DSL Router 1 Connect your modem to the Wireless Cable DSL Router Turn off your PC and your cable or DSL modem Locate the Ethernet cable from your cable or DSL modem that is connected to your PC s Ethernet adapter Disconnect that ...

Page 4: ...ter of the User Guide Note If you want to attach a printer to your network refer to the Print Server section of the User Guide for installation instructions For troubleshooting and support information refer to the Companion Reference Guide or to the User Guide on the U S Robotics Installation CD ROM Connecting an Analog or ISDN modem to the Wireless Cable DSL Router There are two main reasons why ...

Page 5: ...able DSL Router and connect If you create a wireless connection to the Wireless Cable DSL Router but are experiencing poor link quality check the positioning of the Wireless Cable DSL Router Long distances multiple floors or steel or concrete walls can diminish the link quality If possible reposition the Wireless Cable DSL Router to reduce the effect of any obstacles If you have the Wireless Cable...

Page 6: ...lation Wizard When prompted to choose how your printer is attached to your computer select Local Printer Make sure that Automatically detect and install my Plug and Play printer is not selected Select USRPRTSHR for the printer port and click Next You will then need to supply Windows with the correct printer drivers provided by the printer s manufacturer When you are prompted to print a test page s...

Page 7: ...in and hold the RESET button for five seconds This will reset the Wireless Cable DSL Router to the factory default set tings If you applied any personal configuration settings you will need to make the changes again My Cable or DSL service is not working but I need to access the Internet Possible Solution If you have an external analog modem and dial up Internet service you can still access the In...

Page 8: ...7402 usrapsupport usr com 9 00 A M 5 00 P M M F Japan 03 5495 9408 usrapsupport usr com 9 00 A M 5 00 P M M F Korea usrapsupport usr com 9 00 A M 5 00 P M M F Malaysia 1800 80 1554 usrapsupport usr com 9 00 A M 5 00 P M M F Philippines 1800 1 651 0215 usrapsupport usr com 9 00 A M 5 00 P M M F Singapore 65 784 9910 usrapsupport usr com 9 00 A M 5 00 P M M F South Korea 00798 651 7135 usrapsupport ...

Page 9: ...s guide If this option is not selected you will need to collect the necessary configuration information if it was not provided by your Service Provider Depending on your operating system you may need to click multiple tabs within the TCP IP window to obtain all the necessary information Select the Obtain an IP address automatically option and click OK If necessary click OK again to close the Netwo...

Page 10: ...ws XP Users Click Windows Start and then Control Panel Double click Network Connections Right click your ISP connection and click Properties Click the Networking tab select Internet Protocol TCP IP from the menu and click Properties Proceed to Step B Macintosh OS 9 x Users Click Apple Control Panels and then TCP IP Proceed to Step B Macintosh X Users Click Apple System Preferences and then Network...

Page 11: ... detailed in Annex II of Directive 1999 5 EC has been followed This product has been approved for use in the following countries France Germany Italy Spain Portugal The Netherlands Austria Denmark Switzerland and the United Kingdom U S Robotics Corporation Limited Warranty HARDWARE U S Robotics warrants to the end user Customer that this hardware product will be free from defects in workmanship an...

Page 12: ...ENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF U S ROBOTICS OR ITS AUTHORISED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES A...

Page 13: ...21 Printed in Taiwan ...

Reviews: