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US Robotics USR5454, User Manual

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file:///G|/CSO/Documentation/Documentation%20-%20Draft/Networking/5454%20Mach-1%20AP/User%20Guide/English/trouble_client_comm.html

 

 

 

Wireless Nd1 Access Point: 

User Guide

●

     

Home

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Installation

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Configuration

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Tutorials

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Help

My client is not communicating with the Wireless Nd1 Access 

Point.

Solution:

See 

"For wireless connections"

 in the basic troubleshooting procedure.

Solution:

In the configuration utility for your wireless card or adapter, ensure that you are 

connecting to the correct Wireless 

N

d

1

 Access Point by verifying the WLAN MAC 

address. You can find the WLAN MAC address on the label on the bottom of the access 

point. 

file:///G|/CSO/Documentation/Documentation%20-%20Dra...1%20AP/User%20Guide/English/trouble_client_comm.html (1 of 3)10/26/2006 9:47:13 AM

Summary of Contents for USR5454

Page 1: ...es greater than standard 802 11g the access point is designed to provide total home small business coverage and optimal performance New SecureEZSetup provides simple and fast installation and security configuration A full complement of security capabilities deliver confident high performance wireless networking System Requirements A computer with an Ethernet adapter installed A router or other net...

Page 2: ... Sending and receiving data SecureEasySetup Off SecureEasySetup mode is not ready on the access point Solid SecureEasySetup mode is ready Blinking Communicating with SecureEasySetup devices LAN Off No LAN connection Solid LAN link is achieved Flashing Sending and receiving data Back Item Function Connects an antenna to the access point LAN Connects the access point to a networking device file G CS...

Page 3: ...s the power adapter to your access point SecureEasySetup button Enables SecureEasySetup on your access point To enable SecureEasySetup on your access point press and hold the SecureEasySetup button for 1 second To reset your wireless security settings to the factory default no security enabled press and hold the SecureEasySetup button for 7 seconds Actual performance may vary depending on operatin...

Page 4: ...rked voice and video traffic AP firmware upgrades available through the Web User Interface Complies with IEEE 802 11g 54 Mbps wireless radio standard and 802 11n Draft 1 0 270 Mbps wireless radio Dynamic IP Address assignment via DHCP or Static IP address assignment through the Web User Interface Access Point mode only Wireless Multi Bridging support using Wireless Distribution System WDS Bridge m...

Page 5: ...ble SSID Broadcast MAC address authentication and wireless association control Access Point and Range Extender modes only 802 1x pass through support not supported in WDS Mode WDS restrictions Bridge mode only 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dr 54 20Mach 1 20AP User 20Guide English features html 2 of 2 10 26 2006 9 47 01 AM ...

Page 6: ...oint from other devices on your network 2 Connect the provided antennas to the back of the access point 3 Use the supplied Ethernet cable to connect the LAN port on the access point to a LAN port on your networking device 4 Supply power to the access point as follows Note to UK Users With the power adapter unplugged connect the appropriate power plug for your country on to the power adapter Apply ...

Page 7: ...ng system other than Windows go to Setup Wizard for Non Windows Users Setup Wizard for Windows Users If you are using a Windows operating system you can use the setup program on the USRobotics Installation CD ROM to install and run the Network Device Locator and configure basic settings in one easy continuous process 1 Insert the USRobotics Installation CD ROM into the CD ROM or DVD drive If the C...

Page 8: ...3 Click Next The locator lists the access point as well as any other USRobotics devices that were found 4 Select the device whose MAC address matches the LAN MAC address on the bottom of the access point and click Next The locator displays the name IP address and LAN MAC address of the access point file G CSO Documentation Documentation 20 20Dra 5454 20Mach 1 20AP User 20Guide English install html...

Page 9: ...tep Three Configure Basic Settings Setup Wizard for Non Windows Users If you are using an operating system other than Windows you first need to find the IP address of the access point Then you can start the setup wizard to configure the basic settings of the access point file G CSO Documentation Documentation 20 20Dra 5454 20Mach 1 20AP User 20Guide English install html 4 of 9 10 26 2006 9 47 05 A...

Page 10: ...the client list find the LAN MAC address of the access point 4 Note the IP address associated with the LAN MAC address of the access point Run the Setup Wizard 1 Start your Web browser 2 In the location or address line type the IP address of the access point and press ENTER The wizard displays its welcome page Step Three Configure Basic Settings In the setup wizard follow the on screen instruction...

Page 11: ... your wireless security A Select Set wireless security using SecureEasySetup and click B Wait for setup to complete then click Continue OR To set your wireless security information manually A Clear the Set wireless security using SecureEasySetup checkbox The setup page displays wireless security settings file G CSO Documentation Documentation 20 20Dra 5454 20Mach 1 20AP User 20Guide English instal...

Page 12: ...less security information Note For your wireless security settings it is recommended that you select the WPA2 and WPA PSK wireless security method using TKIP and AES encryption for the most secure wireless network C Click Next When your security settings are complete the setup wizard displays the login setup page file G CSO Documentation Documentation 20 20Dra 5454 20Mach 1 20AP User 20Guide Engli...

Page 13: ...ve successfully completed the installation procedure You can verify your network connection by registering your Wireless Nd1 Access Point at www usr com productreg To connect a client to the access point see Connecting a Wireless Client in this user guide Backing Up Your Configuration Settings Having a backup reduces the effort required in reapplying your configuration settings should you ever res...

Page 14: ...access point it must be set with WPA2 and WPA PSK wireless security with TKIP and AES encryption and a pass phrase which is also commonly called a Network key WPA key or WPA Pre shared key You can configure the settings manually on the Wireless configuration page of the access point or automatically by pressing the SecureEasySetup button on the back of the access point 2005 2006 U S Robotics Corpo...

Page 15: ...ting conditions you do not need to change the basic configuration that you established when you installed your access point However if your network environment changes you may decide to reconfigure your access point to reflect the new environment The topics below address the following aspects of using the configuration pages Configuring Your Web Browser Logging in to the Configuration Pages Using ...

Page 16: ...ions tab again 5 Click the LAN Settings button 6 Clear all the check boxes and click OK 7 Click OK again Netscape Navigator 8 x users 1 Click Tools Options General 2 Click the Connection Settings button 3 Select Direct connection to the Internet then click OK Logging in to the Configuration Pages If you know the IP address of the access point simply type it in your Web browser s location or addres...

Page 17: ...Users Only 1 Click Windows Start Programs USRobotics Network Device Locator The locator displays its welcome screen 2 Click Next The locator lists the access point as well as any other USRobotics devices that were found file G CSO Documentation Documentation 20 20Dr 5454 20Mach 1 20AP User 20Guide English config html 3 of 5 10 26 2006 9 47 05 AM ...

Page 18: ...anually Finding the IP Address of the Access Point The networking device to which you connected the access point assigns IP addresses on your local network To find the IP address of the access point 1 Access the configuration program or configuration pages of the networking device For detailed instructions consult the documentation for the networking device 2 Find the list of clients associated wi...

Page 19: ...N MAC address of the access point Using the Configuration Pages The configuration pages are divided into the functional areas shown on its tabs and listed below Status Security Wireless LAN Device 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dr 5454 20Mach 1 20AP User 20Guide English config html 5 of 5 10 26 2006 9 47 05 AM ...

Page 20: ...f your wireless client does not support SecureEasySetup you can manually enter the wireless security settings Connecting a Device Using SecureEasySetup 1 Press the SecureEasySetup button on the back of the access point for 1 second The SecureEasySetup LED on the front of the access point starts blinking after you release the button 2 Initiate SecureEasySetup in the client utility for your wireless...

Page 21: ...he access point on the Status page 3 Ensure that the wireless security settings for the wireless adapter match those that you set on the access point You can find the wireless security settings for the access point on the Status page For instruction in changing your adapter s wireless security settings see your wireless adapter s documentation BROADCOM SecureEasySetup and the SecureEasySetup logo ...

Page 22: ...empting to connect multiple devices may result in errors When the SecureEasySetup button on the access point is pressed for 1 second 1 One of the following occurs If you do not have any wireless security settings applied to your access point SecureEasySetup generates a Network Name SSID sets WPA2 and WPA PSK wireless security with TKIP and AES encryption and generates a pass phrase If you already ...

Page 23: ...eted For networking devices with LEDs the SecureEasySetup LED on the access point will stop blinking when the SecureEasySetup process has completed on the access point Bridge or Infrastructure Mode If your Wireless Nd1 Access Point Wireless Network Type is set to Bridge or Infrastructure mode SecureEasySetup establishes communication and negotiates security between the router or access point When ...

Page 24: ...ED will turn off The security method and encryption type for your wireless network will be reset to None No other settings on your access point will be changed BROADCOM SecureEasySetup and the SecureEasySetup logo are trademarks or registered trademarks of Broadcom Corporation in the United States and or other countries 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 2...

Page 25: ...ration Tutorials Help Access Point Status Information From Status page you can view the current status of your access point and its features Refresh Click Refresh at the bottom of the page to update the page with the most current information Device file G CSO Documentation Documentation 20 20Dr 5454 20Mach 1 20AP User 20Guide English status html 1 of 5 10 26 2006 9 47 08 AM ...

Page 26: ...isplays the boot loader version that is running on your access point Wireless This displays information on your wireless network settings including the following Wireless mode Displays the mode the access point is currently functioning in either Access Point Bridge Mode Range Extender or Infrastructure This file G CSO Documentation Documentation 20 20Dr 5454 20Mach 1 20AP User 20Guide English stat...

Page 27: ...nel information for the access point Although the Network list on the Wireless page will display the selected network and the correct channel the change has not yet been applied to the access point To update the channel information on the access point click Save at the bottom of the Wireless page MAC address Displays the wireless WLAN MAC address of the access point WDS restrictions Displays the s...

Page 28: ...rase Key etc for your access point This information can be configured from the Wireless page Pass Phrase The security method and security settings Encryption Pass phrase Key etc for your access point This information can be configured from the Wireless page Wireless MAC filter Displays whether the wireless MAC Filter is Enabled or Disabled on your network This information can be configured from th...

Page 29: ... authorized to connect to this gateway the status will display as Yes If the client is not authorised to connect to the gateway the status will display as No WMM Link If the client supports WMM the status will display as Yes If the client does not support WMM the status will display as No Power Save If the client is running in Power Save mode the status will display as Yes If the client is not in ...

Page 30: ...uding your wireless security settings MAC address filtering options and login information Access Point Login This displays the current user name and password assigned to the access point To change your user name and or password enter the new user name and password and click Save at the bottom of the page You will need to log in to your access point with the new user name and password file G CSO Do...

Page 31: ...ough z case letters 4 Adding numbers 0 through 9 to a password increases security 5 Use ASCII symbols such as etc to further increase the security of your password MAC Filter In this area you can control which wireless devices are allowed or denied access to the access point based upon their MAC addresses The MAC address can usually be found either on a label on the external wireless product or in...

Page 32: ...at has the correct security information will be allowed to connect to the access point This is the default setting Allow only these devices Allows only devices with specific MAC addresses to establish a wireless connection with the access point 1 Enter the MAC address of the device that should be allowed connection to the access point 2 Click Add Deny only these devices Denies a wireless connectio...

Page 33: ...y html 2 Click Add Note You need to click Save to save all your new settings and reboot the access point after you have completed all your changes 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dr 54 20Mach 1 20AP User 20Guide English security html 4 of 4 10 26 2006 9 47 09 AM ...

Page 34: ... Tutorials Help Local Area Network LAN Settings From the LAN page you can view and modify the Local Area Network LAN settings of the access point These settings apply only to your local network IP Address You can set the IP address as Dynamic or Static file G CSO Documentation Documentation 20 20Dr ng 5454 20Mach 1 20AP User 20Guide English lan html 1 of 3 10 26 2006 9 47 09 AM ...

Page 35: ...to have a specific IP address or your network cannot assign an IP address using DHCP Enter your new IP Address Gateway DNS Server and Subnet mask and click Save at the bottom of the page When you change the IP address of your access point you may need to reboot your wireless clients after the access point reboots with its new IP address file G CSO Documentation Documentation 20 20Dr ng 5454 20Mach...

Page 36: ...ion 20 20Draft Networking 5454 20Mach 1 20AP User 20Guide English lan html 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dr ng 5454 20Mach 1 20AP User 20Guide English lan html 3 of 3 10 26 2006 9 47 09 AM ...

Page 37: ...m of wireless security so that unauthorised clients are not able to access your network Note Depending on your settings some items may not appear on your access point configuration pages for options that you connection does not support Wireless Network Type Select the wireless network type for the the access point to run file G CSO Documentation Documentation 20 20Dr 54 20Mach 1 20AP User 20Guide ...

Page 38: ...using the access point to connect a computer or other networking device to an existing wireless network Broadcast Network Name Select Broadcast network name if you want wireless devices to be able to detect your access point when they perform a site scan If you deselect Broadcast network name wireless devices will not be able to detect your wireless network during a site scan Devices will have to ...

Page 39: ...h this selected all of the wireless clients will only be able to access the Internet An example of a situation where you would want to enable this feature is in a public hotspot such as a coffee shop or hotel This feature is disabled by default Network Select the network that the access point should connect to file G CSO Documentation Documentation 20 20Dr 54 20Mach 1 20AP User 20Guide English wir...

Page 40: ...twork Network Name SSID Note If you used SecureEasySetup to configure your wireless security settings changing the Network Name or other security settings for your access point will cause your connected wireless clients to loose connectivity with the access point Wireless clients use the Network name SSID to connect to your access point file G CSO Documentation Documentation 20 20Dr 54 20Mach 1 20...

Page 41: ...wireless network In this section you can enable the wireless security features USRobotics strongly recommends that you enable some form of wireless security so that unauthorised clients are not able to access your network All the wireless devices you want to connect to the network must have the same security settings including the pass phrase or key that you use to secure your wireless network Not...

Page 42: ... phrase which is also commonly called a Network key WPA key or WPA Pre shared key The pass phrase must be between eight and sixty three characters in length This pass phrase must be the same on each computer that is connected to the wireless network WPA PSK You need to set your Encryption type to TKIP and AES AES or TKIP You will then need to enter a Pass phrase which is also commonly called a Net...

Page 43: ...802 1x RADIUS You need to set your Encryption type to TKIP and AES AES or TKIP Then you need to enter the RADIUS server IP address and RADIUS Port You will then need to enter the RADIUS key WPA2 with 802 1x RADIUS You need to set your Encryption type to TKIP and AES AES or TKIP Then you need to enter the RADIUS server IP address and RADIUS Port You will then need to enter the RADIUS key WPA with 8...

Page 44: ...reless router or access point while still allowing wireless clients to connect to the network If you select I want to specify the devices that can connect to this one you will need to enter the MAC addresses of the wireless routers or access points that will connect to this access point and click the Add button file G CSO Documentation Documentation 20 20Dr 54 20Mach 1 20AP User 20Guide English wi...

Page 45: ... Restrictions table Enabling the WDS Restrictions option allows you to enter the MAC addresses of the access points or wireless routers that will be capable of connecting to each point of the wireless network that you have created This will then limit exactly who has access to the wireless network One thing to note about this type of wireless network is that the throughput may be reduced for the b...

Page 46: ...y methods and encryption types all WDS connections to the access point should use WPA PSK TKIP WPA2 PSK with TKIP and AES WPA2 PSK with TKIP WPA PSK with TKIP and AES WPA PSK with TKIP If your access point is set with one of the following security methods and encryption types all WDS connections to the access point should use WPA PSK with AES WPA2 PSK with AES WPA PSK with AES In both of these cas...

Page 47: ...ia applications such as Voice over IP VoIP and video This allows the network packets of the multimedia application to have priority over regular data network packets allowing multimedia applications to run smoother and with fewer errors If you enable WMM you can then select Enable no acknowledgement No Acknowledgement refers to the acknowledge policy used at the MAC level Enabling no acknowledgeme...

Page 48: ...y if the wireless client also supports APSD Note 802 11n mode does not support WMM and the Acceleration option MAXg 125 Mbps is incompatible with WMM You must change the 802 11n mode to Off and set the Acceleration option to 54g Xpress to enable WMM Transmission The fields in this area are for more advanced wireless features that most people do not need to change If you do want to change any of th...

Page 49: ...ls Control Channel Sideband Extension Channel 1 9 Lower Channel number 4 5 13 Upper Channel number 4 Example If your control channel is set to 1 the extension channel will be transmitted on channel 5 The total bandwidth of the signals on channel 1 and 5 equals 40 MHz Example If your control channel is set to 11 the extension channel will be transmitted on channel 6 The total bandwidth of the signa...

Page 50: ...0 50 or 25 from the drop down menu The Power level sets the strength of the wireless signal that the access point transmits You would want a lower setting if you live in an area where your wireless signal could be overlapping with other wireless networks and want to reduce the interference you encounter Control channel Sets the channel on which the access point operates If you are experiencing int...

Page 51: ... rate Set the Physical Layer NPHY rate These rates are only applicable when the 802 11n mode is configured as Automatic Automatic 802 11n protection If you select this option the access point will use Request to Send Clear to Send RTS CTS to improve the performance in 802 11 mixed environments If this is not selected the 802 11 performance will be maximized under most conditions while the other 80...

Page 52: ...gmentation is essentially disabled You should only change this level if you are an advanced user DTIM Interval This parameter configures the amount of time after which buffered broadcast and multicast frames will be delivered to the wireless clients This allows mobile stations to conserve power If you are using applications which use broadcast or multicast frames for delivering data you should use...

Page 53: ...Wireless Nd1 Router User Guide 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20D 4 20Mach 1 20AP User 20Guide English wireless html 17 of 17 10 26 2006 9 47 10 AM ...

Page 54: ...ttings In the access point configuration pages the Device page lets you access some of the basic settings of the access point and perform administrative functions Reboot Access Point If the access point is not functioning properly you can click Reboot to restart the access point file G CSO Documentation Documentation 20 20Dr 5454 20Mach 1 20AP User 20Guide English device html 1 of 5 10 26 2006 9 4...

Page 55: ...r the latest firmware from www usr com and save the firmware file to your computer 2 Click Browse to locate and select the new firmware file 3 Click Upgrade to begin the update process The access point may disconnect and reconnect to the Internet during the update When complete you will be prompted to log back in to the access point You should then see the new version of firmware listed on the Sta...

Page 56: ...ed changes To save your settings 1 Select Back Up 2 A window appears Click Save 3 Browse to the location at which you want the backup file saved and click Save Restore Settings If you ever lose your settings or if your settings have changed and the access point is not functioning properly you can restore your saved settings from a backup file If you did not create a backup file you may need to res...

Page 57: ... restore the factory default all your current settings will be lost If you have forgotten the password to your access point you will need to restore to the factory default using the Reset button on the access point and then reinstall your access point You can also restore the factory default settings using the Reset button on the access point Press in and hold the Reset button on the access point ...

Page 58: ...n 20 20Draft Networking 5454 20Mach 1 20AP User 20Guide English device html 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dr 5454 20Mach 1 20AP User 20Guide English device html 5 of 5 10 26 2006 9 47 10 AM ...

Page 59: ...e Access Point as an Access Point By default the Wireless Nd1 Access Point is configured as an access point If you are using a Windows operating system and have followed the installation instructions in this guide your basic configuration is complete 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Draft ing 5454 20Mach 1 20AP User 20Guide English tut_ap html10 26 200...

Page 60: ...K TKIP WPA PSK AES WPA PSK TKIP WEP Open or WEP Shared for the encryption method 1 If you have not installed your access point complete the installation procedure 2 Type the IP address of your access point in your Web browser s location or address line and press ENTER 3 When prompted enter your login and password for the access point and press ENTER 4 Click the Wireless tab 5 For the Wireless Netw...

Page 61: ...me the Wireless MAC Address and select the Channel of the existing wireless network 7 Next you will need to select the security Method and enter the Pass phrase or the Key depending on if you selected WPA PSK or WEP These settings must match the security information of the wireless network device to which you are connecting the access point Bridge mode only supports WPA2 in Infrastructure mode 8 S...

Page 62: ...0 20Draft Networking 5454 20Mach 1 20AP User 20Guide English tut_client html 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dra 4 20Mach 1 20AP User 20Guide English tut_client html 3 of 3 10 26 2006 9 47 11 AM ...

Page 63: ... not a combination since the Range Extender only supports one or the other 1 If you have not installed your access point complete the installation procedure 2 Type the IP address of your access point in your Web browser s location or address line and press ENTER 3 When prompted enter your login and password for the access point and press ENTER 4 Click the Wireless tab 5 For the Wireless Network Ty...

Page 64: ...ter the Network Name the Wireless MAC Address and select the Channel of the existing wireless network 8 Next you will need to select the security Method and enter the Pass phrase or the Key depending on if you selected WPA PSK or WEP These settings must match the security information of the wireless network device to which you are connecting the access point Bridge mode only supports WPA2 in Infra...

Page 65: ...ion for the access point Although the Network list on the Wireless page will display the selected network and the correct channel the change has not yet been applied to the access point To update the channel information on the access point click Save at the bottom of the Wireless page 10 Select or enter any required Transmission settings that you will need to connect to the wireless network device...

Page 66: ...SK TKIP WEP Open or WEP Shared for the encryption method Note When you select a wireless router or access point to which you want to connect make sure you choose one that supports WDS 1 If you have not installed your access point complete the installation procedure 2 Type the IP address of your access point in your Web browser s location or address line and press ENTER 3 When prompted enter your l...

Page 67: ...the appropriate network device does not appear or if that device is not broadcasting its Network Name SSID manually enter the information for the network device You will need to enter the Network Name the Wireless MAC Address and select the Channel of the existing wireless network 7 Next you will need to select the security Method and enter the Pass phrase or the Key depending on if you selected W...

Page 68: ...will begin to lose network quality and speed Note If the WDS channel of the networking device that the access point is connected to changes the Status page will continue to show the old channel information for the access point Although the Network list on the Wireless page will display the selected network and the correct channel the change has not yet been applied to the access point To update th...

Page 69: ... 20 20Draft Networking 5454 20Mach 1 20AP User 20Guide English tut_bridge html 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dr 20Mach 1 20AP User 20Guide English tut_bridge html 4 of 4 10 26 2006 9 47 12 AM ...

Page 70: ...ure that you are receiving power and that all 4 LEDs are lit 4 For connectivity issues try rebooting the access point by disconnecting and then reconnecting its power supply 5 For wireless connections Low link quality or range can be caused by environmental interference such as lead based paint and concrete walls or some electronic items such as 2 4GHz phones Try moving the antennas of the access ...

Page 71: ... Installation and Configuration The access point is connected to a live power source but the power LED is off The installation procedure did not start when I inserted the USRobotics Installation CD ROM The Network Device Locator does not find the Wireless Nd1 Access Point SecureEasySetup did not configure my wireless client I cannot access the configuration pages After I performed a firmware upgra...

Page 72: ...h a wireless connection to the Wireless Nd1 Access Point after I changed the settings My wireless unicast connection is very slow while another client is using the access point for a multicast stream such as videoconferencing or Internet radio Troubleshooting ping procedure In bridge mode the access point will not connect to another networking device In range extender mode the access point will no...

Page 73: ...20Draft Networking 5454 20Mach 1 20AP User 20Guide English troubleshooting html 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dra ach 1 20AP User 20Guide English troubleshooting html 4 of 4 10 26 2006 9 47 12 AM ...

Page 74: ...ted the USRobotics Installation CD ROM Solution Some programs may keep the autoplay feature of the installation CD ROM from starting Close any open applications and reinsert the CD ROM Solution Start the CD ROM manually as follows 1 Windows XP Click Windows Start My Computer Windows 2000 On the desktop double click My Computer file G CSO Documentation Documentation 20 20Dr 20Mach 1 20AP User 20Gui...

Page 75: ...Mach 1 20AP User 20Guide English trouble_cd html 2 Double click the CD drive Return to Troubleshooting page 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dr 20Mach 1 20AP User 20Guide English trouble_cd html 2 of 2 10 26 2006 9 47 12 AM ...

Page 76: ...Point Solution See For wireless connections in the basic troubleshooting procedure Solution In the configuration utility for your wireless card or adapter ensure that you are connecting to the correct Wireless Nd1 Access Point by verifying the WLAN MAC address You can find the WLAN MAC address on the label on the bottom of the access point file G CSO Documentation Documentation 20 20Dra 1 20AP Use...

Page 77: ...ing the steps in Connecting a Wireless Client 2 If you still are not communicating with the access point restore the factory default settings of the access point to reactivate it Note When you restore the factory default settings the access point will lose all custom settings To restore the factory default settings use a small object such as a paper clip to press in and hold the reset button on th...

Page 78: ... 5454 20Mach 1 20AP User 20Guide English trouble_client_comm html Return to Troubleshooting page 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dra 1 20AP User 20Guide English trouble_client_comm html 3 of 3 10 26 2006 9 47 13 AM ...

Page 79: ...ur wireless adapter 1 Ensure that you are connecting to the Wireless Nd1 Access Point by verifyingthe WLAN MAC address 2 Ensure that the same encryption options and their passphrase or key are used on both the wireless adapter and the access point If you change the setting on the access point you must also change the settings of every wireless adapter that is intended to connect to the access poin...

Page 80: ...aft Networking 5454 20Mach 1 20AP User 20Guide English trouble_client_comm_02 html 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dra 0AP User 20Guide English trouble_client_comm_02 html 2 of 2 10 26 2006 9 47 13 AM ...

Page 81: ...ing a computer connected to the same networking device as the access point start a Web browser 2 Type the IP address of the access point and press ENTER to display the configuration pages of the access point You can get the IP address from the Network Device Locator 3 Click the Wireless tab and verify that Broadcast network name is selected If it is not selected select it scroll to the bottom of t...

Page 82: ...ble_client_scan html Disconnect the network cable from the client device before scanning for the access point Return to Troubleshooting page 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Draf 1 20AP User 20Guide English trouble_client_scan html 2 of 2 10 26 2006 9 47 13 AM ...

Page 83: ...nected to the access point Refer to the device s documentation to find out how to view the client list 3 In the client list find the MAC address shown on the bottom of the access point and note the IP address associated with that MAC address This is the IP address of the access point 4 Start a web browser type the IP address of the access point and press ENTER 5 Verify that the connection informat...

Page 84: ...20Draft Networking 5454 20Mach 1 20AP User 20Guide English trouble_locator html 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dra ach 1 20AP User 20Guide English trouble_locator html 2 of 2 10 26 2006 9 47 13 AM ...

Page 85: ...ess the SecureEasySetup button on the back of the access point for one full second and then release it Verify that the SecureEasySetup LED on the front of the access point starts blinking before initiating SecureEasySetup in the client utility for your wireless adapter Return to Troubleshooting page 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Draft N Mach 1 20AP ...

Page 86: ...f your connection improves continue increasing the multicast rate until you find the speed that provides the best combination of connections for unicast and multicast clients In a wireless network with both 802 11b and 802 11g clients connected to the access point you can increase the multicast rate up to 9 In a wireless network with only 802 11g clients connected to the access point you can incre...

Page 87: ...ccess the configuration pages wirelessly try to access them with a wired connection as follows A Using a computer connected by Ethernet cable to the same networking device as the access point start a Web browser B Enter the IP address of the access point and press ENTER If you can access the configuration pages with a wired connection you are exeriencing a connectivity issue See For wireless conne...

Page 88: ...aper clip to press in and hold the reset button on the back of the access point for 5 to 10 seconds After you restore the access point to its factory default settings reconfigure the basic settings of the access point or if you made a backup of your settings restore the settings by using the backup Return to Troubleshooting page 2005 2006 U S Robotics Corporation file G CSO Documentation Documenta...

Page 89: ...e 270 Mbps connections Make sure the wireless products you are using to connect to the Wireless Nd1 Access Point support 270 Mbps speeds and that the Wireless Nd1 Access Point is connected to a networking device that supports 270 Mbps speeds Return to Troubleshooting page 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Draft N h 1 20AP User 20Guide English trouble_co...

Page 90: ...mation for the access point Although the Network list on the Wireless page will display the selected network and the correct channel the change has not yet been applied to the access point To update the channel information on the access point click Save at the bottom of the Wireless page Make sure the access point is using the same required Wireless settings as the WDS peer including the Control c...

Page 91: ...20 20Draft Networking 5454 20Mach 1 20AP User 20Guide English trouble_wds html 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dr 20Mach 1 20AP User 20Guide English trouble_wds html 2 of 2 10 26 2006 9 47 15 AM ...

Page 92: ...tion Tutorials Help The access point is not getting an IP address from the DHCP server Connect the access point is connected to a networking device before you connect the access point to power Return to Troubleshooting page 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Draft 4 20Mach 1 20AP User 20Guide English trouble_power html10 26 2006 9 47 15 AM ...

Page 93: ...med a firmware upgrade the access point did not display its status page Solution The upgrade may still be in progress Wait for at least two minutes Solution If you received the upgrade completion message reboot the access point by disconnecting and then reconnecting its power supply Solution file G CSO Documentation Documentation 20 20Dra ach 1 20AP User 20Guide English trouble_upgrade html 1 of 8...

Page 94: ...to its factory default settings reconfigure the basic settings of the access point or if you made a backup of your settings restore the settings by using the backup 2 Reapply the firmware upgrade Solution The firmware image may have been corrupted during the upgrade procedure Try one of the following procedures to force the upgrade Windows XP 2000 or NT users perform this procedure Windows Me 98 a...

Page 95: ...Upgrade cmd utility icon and follow the on screen instructions 5 Set IP addressing for the network adapter on the computer back to Obtain an IP address automatically as follows A Open the Control Panel and double click Network Connections B Right click the Local Area Connection of the network adapter that connects the computer to the networking device and select Properties C On the General tab sel...

Page 96: ... If you assigned a static IP address to the access point use the address that you assigned If you cannot remember the IP address that you assigned run the Network Device Locator As long as the access point is in the same subnet as the computer the locator will find the access point 3 On the Windows Start menu select Run 4 In the Run dialog box type cmd and click OK 5 Locate the folder that contain...

Page 97: ...pgrade to finish When the wireless LED turns on the upgrade is done 11 Set IP addressing for the wired network adapter to Obtain an IP address automatically as follows A Open the Control Panel and double click Network Connections B Right click the Local Area Connection of the network adapter that connects the computer to the router and select Properties C On the General tab select Internet Protoco...

Page 98: ...e 192 168 1 64 B If you assigned a static IP address to the access point use the address that you assigned If you cannot remember the IP address that you assigned run the Network Device Locator As long as the access point is in the same subnet as the computer the locator will find the access point 3 On the desktop right click Network Places or Network Neighborhood and select Properties 4 On the Co...

Page 99: ...ocator to obtain the IP addresses of devices on your local network Match the MAC address printed on the bottom of the access point to the addresses shown by the utility to find the access point s IP address 10 On the Windows Start menu click Run 11 In the Run dialog box type command and click OK 12 Locate the folder that contains that firmware file that you downloaded 13 Type cd followed by the pa...

Page 100: ...see a message in the command window stating the image was transferred 17 Wait for the upgrade to finish When the wireless LED turns on the upgrade is done Return to Troubleshooting page 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dra ach 1 20AP User 20Guide English trouble_upgrade html 8 of 8 10 26 2006 9 47 15 AM ...

Page 101: ...our cable or DSL modem via an Ethernet cable your router and modem may be contained within a single device Your cable or DSL modem connects to your Internet Service Provider ISP via your cable or phone network Your Internet access might be failing within any of these devices or in any of the connections between them To solve the problem you need to identify the device or connection that is causing...

Page 102: ...ccessful connection to your access point If You Have a Wireless Connection If your wireless utility reports a successful wireless connection your computer may be connected to a neighbour s access point instead of yours Use your wireless utility to check the Network name SSID of the access point you re connected to If the wireless adapter is connected to the wrong access point use the utility to fo...

Page 103: ... device is powered on and connected to the Internet Refer to the device s documentation for information on its status indicators 2 If the access point is configured to get an IP address dynamically make sure that the networking device has a DHCP server running 3 If the access point is connected directly to your modem check the modem documentation to determine whether the access point needs to have...

Page 104: ...Draft Networking 5454 20Mach 1 20AP User 20Guide English trouble_internet html 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Draf ach 1 20AP User 20Guide English trouble_internet html 4 of 4 10 26 2006 9 47 16 AM ...

Page 105: ...e Run dialog box Windows XP 2000 and NT users Type cmd and click OK Windows Me 98 and 95 users Type command and click OK 3 Type Ping 127 0 0 1 This is your local host address and this will ensure that the TCP IP protocol is installed and functioning properly If you cannot complete this ping refer to your Windows operating system documentation for instructions on installing TCP IP 4 Obtain IP infor...

Page 106: ... not communicating with the Wireless Nd1 Access Point and skip the solutions dealing with wireless connections 7 Type Ping followed by the LAN IP address which is the Default Gateway address displayed in step 4 and press ENTER This verifies whether you can get past the access point to your gateway An example of a gateway is a router 8 Type Ping followed by the WAN IP address of your gateway This i...

Page 107: ...Windows Start Run B Type command and press ENTER C In the MS DOS Prompt window type winipcfg all and press ENTER D Note the IP addresses of the primary and secondary DNS servers E On the desktop right click Network Places or Network Neighborhood and select Properties F On the Configuration tab select the network adapter that connects the computer to the router and click Properties G On the DNS Con...

Page 108: ...otics Web site at www usr com support Many of the most common difficulties that users experience have been addressed in the FAQ and Troubleshooting Web pages for your access point The Support Web pages also contain information on the latest firmware and documentation updates 3 Submit your technical support question using an online form or contact the USRobotics Technical Support Department Country...

Page 109: ...ilsupport it 800 979 266 Luxembourg www usr com emailsupport be 342 080 8318 Middle East Africa www usr com emailsupport me 44 870 844 4546 Netherlands www usr com emailsupport nl 0900 202 5857 Norway www usr com emailsupport ea 23 16 22 37 Poland www usr com emailsupport pl Portugal www usr com emailsupport pt 0 21 415 4034 Russia www usr com emailsupport ru 8 800 200 20 01 Spain www usr com emai...

Page 110: ...n 20 20Draft Networking 5454 20Mach 1 20AP User 20Guide English support html 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dr 454 20Mach 1 20AP User 20Guide English support html 3 of 3 10 26 2006 9 47 16 AM ...

Page 111: ...installation instructions 1 Click the SecureEasySetup button on the back of the access point 2 Press the SecureEasySetup button in the utility for the client adapter Your client adapter will display a message when the connection has been successfully completed How do I restore the access point to its factory default settings First be aware that restoring the factory default settings loses all conf...

Page 112: ...p to press in and hold the reset button on the back of the access point for 5 to 10 seconds After you restore the access point reconfigure the basic settings of the access point or if you made a backup of your settings restore the settings by using the backup 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dr ng 5454 20Mach 1 20AP User 20Guide English faq html 2 of 2...

Page 113: ...0173 U S A declares that this product conforms to the FCC s specifications Part 15 Class B This device complies with Part 15 of the FCC Rules Operation of this device is subject to the following conditions 1 this device may not cause harmful electromagnetic interference and 2 this device must accept any interference received including interference that may cause undesired operations file G CSO Doc...

Page 114: ...d with the device The use of a permanently attached antenna or of an antenna that uses a unique coupling to the intentional radiator shall be considered sufficient to comply with the provisions of this section The manufacturer may design the unit so that a broken antenna can be replaced by the user but the use of a standard antenna jack or electrical connector is prohibited FCC Radiation Exposure ...

Page 115: ...raged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help USR declares 5454 is limited in CH1 11 from 241...

Page 116: ...be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This device has been designed to operate with an antenna having a maximum gain of 2 dBi Antenna having a higher gain is strictly prohibited per regulations of Industry Canada The required antenna impedance is 50 ohms To reduce potential radio i...

Page 117: ...Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body CE Compliance Declaration of Conformity We U S Robotics Corporation of 935 National Parkway Schaumburg Illinois 60173 5157 USA declare under our sole responsibility ...

Page 118: ...19 ECC governing the exposure to the electromagnetic radiation This product can be used in the following countries European Union countries Germany Austria Belgium Netherlands Luxembourg Italy France UK Ireland Spain Portugal Sweden Denmark Finland Czech Republic Poland Hungary and Greece Non European Union countries Switzerland Norway and Turkey An electronic copy of the original CE Declaration o...

Page 119: ...dioLAN access for networks and telecommunication services France In France metropolitan outdoor power is limited to 10mW EIRP within 2454MHz 2483 5MHz frequency band In Guyana and Reunion Islands outdoor use is forbidden within 2400MHz 2420MHz frequency band Regulatory Channel Frequency Channel Frequency MHz FCC Canada ETSI 1 2412 X X X 2 2417 X X X 3 2422 X X X 4 2427 X X X 5 2432 X X X 6 2437 X ...

Page 120: ...nt uses the Specific Absorption Rate as unit of measure The maximum SAR value of this wireless device measured in the conformity test is 0 838 W Kg EU Detachable Antenna Information This USRobotics wireless device has been designed to operate with the antenna included in this package only Together this device and antenna combination has been tested and approved by a European Agency conforming with...

Page 121: ... 20 20Draft Networking 5454 20Mach 1 20AP User 20Guide English regulatory html 2005 2006 U S Robotics Corporation file G CSO Documentation Documentation 20 20Dr 20Mach 1 20AP User 20Guide English regulatory html 9 of 9 10 26 2006 9 47 17 AM ...

Page 122: ...nd or content of this document from time to time without obligation to provide notification of such revision or change U S Robotics Corporation provides this documentation without warranty of any kind either implied or expressed including but not limited to implied warranties of merchantability and fitness for a particular purpose If there is any software on removable media described in this docum...

Page 123: ...ommercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this User Guide Copyright 2006 U S Robotics Corporation A...

Page 124: ...tner of U S Robotics Corporation U S ROBOTICS is authorised to modify the terms of this Limited Warranty on behalf of U S ROBOTICS 1 3 This Limited Warranty expressly excludes any product that has not been purchased as new from U S ROBOTICS or its authorised reseller 1 4 This Limited Warranty is only applicable in the country or territory where the product is intended for use As indicated by the P...

Page 125: ...CS recommended retail purchase price of the product less any applicable service fees All products or parts that are exchanged for replacement will become the property of U S ROBOTICS 1 7 U S ROBOTICS warrants any replacement product or part for NINETY 90 DAYS from the date the product or part is shipped to Customer 1 8 U S ROBOTICS makes no warranty or representation that this product will meet CU...

Page 126: ...its authorised reseller for any warranty claims to be authorised 3 0 OBTAINING WARRANTY SERVICE 3 1 CUSTOMER must contact U S ROBOTICS Technical Support or an authorised U S ROBOTICS Service Centre within the applicable warranty period to obtain warranty service authorisation 3 2 Customer must provide Product Model Number Product Serial Number and dated Proof of Purchase copy of original purchase ...

Page 127: ...its authorised reseller with the product or part with the returned product or part then U S ROBOTICS will issue CUSTOMER a Return Material Authorisation RMA and instructions for the return of the product to the authorised U S ROBOTICS Drop Zone 4 2 Any product or part returned to U S ROBOTICS without an RMA issued by U S ROBOTICS or its authorised U S ROBOTICS Service Centre will be returned 4 3 C...

Page 128: ...TY ONE 21 DAYS after U S ROBOTICS receives the authorised CUSTOMER return at an authorised U S ROBOTICS Return Centre 4 8 U S ROBOTICS shall not be liable for any damages caused by delay in delivering or furnishing repaired or replaced product or part 5 0 LIMITATIONS 5 1 THIRD PARTY SOFTWARE This U S ROBOTICS product may include or be bundled with third party software the use of which is governed ...

Page 129: ...ARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED U S ROBOTICS NEITH...

Page 130: ...arranties are not allowed by law to be excluded in their entirety they will be limited to the TWO 2 YEAR duration of this written warranty This warranty gives CUSTOMER specific legal rights which may vary depending on local law 7 0 GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of Illinois U S A excluding its conflicts of laws principles and excluding the United Nat...

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