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line. Digital phone lines can damage your modem. If you are unsure which
type of line you are using, you may want to call your local phone company.
In an office environment, you may need to contact the person in charge of
your phone system to find out which type of phone line you have.
Possible Solution:
If your phone system requires dialing a digit such as “9”
in order to access an outside line, be sure to add the digit and a comma (9,)
before the number you want to dial.
Possible Solution:
If you have voice mail provided by your phone company,
your dial tone may be altered when messages are waiting. Retrieve your
voice mail to restore a normal dial tone. If you are unable to retrieve the
messages, you may want to add five commas to the beginning of the
number to be dialed.
NOTE:
Each comma represents two seconds. Therefore, adding five
commas will delay the modem connection attempt by 10 seconds. Since
each ISP connection may vary, you should insert as many commas as
necessary to meet your specific needs. Commas may be necessary if
voice mail messages have not been deleted before attempting to
establish an Internet connection.
Possible Solution:
Be sure you have the correct country code selected for
your modem. See the “Configuring V.Everything” section of this guide for
instructions.
Possible Solution:
You may have a bad phone cord connection to the
modem. Try the modem with a different phone cord. We recommend that
you use the phone cord included with the modem, if possible.
How to Check for a Non-standard Dial Tone
1.
Open a terminal program, such as HyperTerminal, in Windows.
2.
Select
Cancel
at the new connection dialogue box to open the Terminal
window.
3.
Type AT and press ENTER. You may not see the letters, which is fine.
4.
The modem should respond with an OK message. If you did not see the let-
ters A and T as you typed them, type ATE1 and press ENTER. You should
now see the AT commands as you type them, in addition to the responses.
5.
Type ATDT and press ENTER.
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