T
ROUBLESHOOTING AND
H
ELP
R
ESOURCES
6-21
DIALING PROBLEMS FOR VOICE MAIL USERS:
Possible solution:
If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your
voice mail to restore your normal dial tone.
PROBLEM: My modem sounds like it’s trying to connect to another modem, but fails.
Possible solution:
You may have a poor connection. All calls are routed differently, so try placing the call again. You may see one of the following error
messages.
Possible solution:
Make sure the DIP switches on the back of your modem are set correctly. DIP switches 1, 3, 5, and 8 should be in the down position.
See the diagram below for the proper settings.
PROBLEM: My modem isn’t achieving a 56K Internet connection.
Note: Due to current FCC regulations, maximum download speed is limited to 53,333 bps.
Our research has shown that the vast majority of telephone lines in North America can and do support 56K connections. The V.90
protocol allows for connection speeds of up to 56K, but line conditions may affect the actual speeds during a given connection. Due to
unusual telephone line configurations, some users will not be able to take full advantage of V.90 technology at this time. In order to
achieve a V.90 connection, the following must occur:
Summary of Contents for 3CP5613
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