T
ROUBLESHOOTING AND
H
ELP
R
ESOURCES
6-6
Possible solution:
Make sure the modem is plugged in and turned on. If it is, check the outlet with another electric device (like a lamp) to be sure that you
are getting power. Also, you must use the power supply that came with your modem; other similar-looking power supplies may be of
different voltages and could damage your modem. When your modem is properly connected to power and is turned on, the CS light on
the front panel will be on.
Possible solution:
Your software's port settings may be incorrect. Make sure the software's port settings match those for your modem. This information is
on the Installation Guide that came with your modem. There should be a place in the Setup section of your software for this.
Possible solution:
You may not have the correct modem type selected in your software or in Windows. Click on Windows Start, Settings, and Control
Panel. When Control Panel opens, click Modems. Here you will see a list of installed modems. You can also add, remove, or view
the properties of modems from this window. The 3Com U.S. Robotics modem you have installed should be present in the list of
installed modems. If none of the modem descriptions in the list match your 3Com U.S. Robotics modem or no modems are listed, your
modem is not properly installed. Try reinstalling your modem.
Possible solution:
If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration and make sure you have the correct
port selected. Double-click My Computer, double-click Dial-Up Networking, right click on the connection you are trying to use, and
select Properties. Make sure that the description in the modem box matches the description of the modem you are using. If it doesn’t
match, select the proper modem description.
PROBLEM: My modem won't dial out or doesn't answer incoming calls.
FOR BOTH DIALING AND ANSWERING PROBLEMS:
Possible solution:
Make sure that you are using the power supply that came with your modem; other similar-looking power supplies may be of different
voltages and could damage your modem.
Summary of Contents for 3CP5613
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