T
ROUBLESHOOTING AND
H
ELP
R
ESOURCES
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INTERNAL WINMODEM MODEMS
Basic Troubleshooting Steps
1.
Make sure that your phone cord is properly connected. Remove the phone cord from the modem and wall jacks. Clean any dirt or
corrosion from the cord and jacks. Reinsert the cord securely in the wall jack and the modem’s
jack. Use the phone cord
included with your modem, if possible.
2.
Make sure that your internal modem is physically installed correctly in your computer. With your computer off, remove the modem
and reinstall it in another slot if possible. When the modem is installed correctly, you will no longer see any part of the gold edge.
See the Installation Guide that came with your modem for complete instructions.
3.
Make sure you are running a version of Windows that is supported by this product. Check your modem’s original box to find out
which operating systems are supported.
PROBLEM: My computer isn’t recognizing my modem.
Possible solution:
Make sure that your modem is installed correctly in your computer. The modem will fit snugly, and you may need to rock it back and
forth firmly to properly seat it in its slot. When the modem is installed correctly, you will no longer see any part of the gold edge.
Possible solution:
IF YOU HAVE WINDOWS 95 OR 98:
Your modem will locate a free IRQ to install itself. For a proper installation, one of these IRQs will have to be free before you install
your modem.
First uninstall your modem, but do not physically remove it from your computer. Uninstall directions vary; check your modem’s
manual for the proper method. Then, to free an IRQ for your modem, open Device Manager. Click Windows Start, select Settings,
and click Control Panel. Click the System icon, then click the Device Manager tab. In the list of system devices where you found
Summary of Contents for 3CP5613
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