T
ROUBLESHOOTING AND
H
ELP
R
ESOURCES
6-15
select Properties. Make sure that the description in the modem box matches the description of the modem you are using. If it doesn’t
match, select the proper modem description.
FOR BOTH DIALING AND ANSWERING PROBLEMS:
Possible solution:
Make sure that you are using the power supply that came with your modem; other similar-looking power supplies may be of different
voltages and could damage your modem.
Possible solution:
You might have a bad phone cord connection to your modem, or your phone cord may be plugged into the wrong jack. The phone cord
should be plugged into the
jack on the modem and into the wall phone jack. Use the phone cord included in your modem’s box if
possible.
Possible solution:
You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices
between the modem and the wall jack.
OFFICE USERS:
Possible solution: You may have plugged your modem’s phone cord into a digital line, which can damage your modem. Call your
phone company or your company’s information technology department if you are unsure whether or not your phone line is digital.
If your phone system requires dialing “9” to access an outside line, be sure to add “9” before the number you are dialing.
DIALING PROBLEMS FOR VOICE MAIL USERS:
Possible solution:
If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your
voice mail to restore your normal dial tone.
PROBLEM: My modem sounds like it’s trying to connect to another modem, but fails.
Summary of Contents for 3CP5613
Page 2: ......
