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ROUBLESHOOTING AND
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PROBLEM: My computer isn’t recognizing my modem.
Possible solution:
Make sure the modem is plugged in and turned on. Also, you must use the power supply that came with your modem; other similar-
looking power supplies may be of different voltages and could damage your modem. When your modem is properly connected to
power and is turned on, the TR and CS lights on the front panel will be on. If they are not, check your outlet with another electrical
device to be sure you are getting power.
Possible solution:
Make sure you are using the proper cable, and that it is connected to the proper port on the back of your Macintosh. This modem
requires a hardware handshaking cable, which is packaged with your modem. Make sure it is connected to the modem port on the back
of your computer and not the printer port.
PROBLEM: My software isn’t recognizing my modem.
Possible solution:
Your communications software may not function properly if you have more than one version of the software installed, you are using an
older version, or you have more than one communications software installed on your system. We highly recommend using the
communications software provided with your modem on the Connections CD-ROM.
Possible solution:
Make sure the modem is plugged in and turned on. Also, you must use the power supply that came with your modem; other similar-
looking power supplies may be of different voltages and could damage your modem. When your modem is properly connected to
power and is turned on, the TR and CS lights on the front panel will be on. If they are not, check your outlet with another electrical
device to be sure you are getting power.
Possible solution:
Verify that your communications software is set to use the Modem port. If this is not the case, either change the setting in your
software or physically change your modem's connection to your Macintosh. Refer to your software manual for information about
changing modem settings.
Summary of Contents for 3CP5613
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