10.0 Troubleshooting
10.1 Basic Failure Analysis
al
ar mainte
1.
a. Verify AC plug is installed into the rear of the Unit.
b. Check the AC line level. The Unit is designed to operate at voltages as low as 90 VAC.
2. NO COMMUNICATIONS (Unit will not communicate with the host system)
a. Verify that the communication cable is plugged into the appropriate connector on the rear of the Unit.
b. Verify that the communication parameters of the host system match the Unit’s parameters.
3. STOCK ALARM (Unit failed to detect the Top Of Form (TOF) mark/edge/hole)
a. Verify the TOF parameter in the menu and verify it is set up for the stock being used.
b. Verify that the correct stock length has been entered per the stock being used.
c.
d.
e.
ock has been
4.
a.
b.
c.
d.
ibration
5.
a.
b.
6.
a.
b.
7.
a.
b.
point. This is
8.
a.
b.
9.
a.
b.
trast.
The following section is provided to assist in the installation of the Unit and covers issues which may occur when
inst ling new equipment. This section is not intended for regul
NO POWER (Unit will not power up)
nance or repair of the Unit.
Verify that the front or rear of the Unit is not exposed directly to sunlight.
Verify that the stock guides are adjusted correctly so that the TOF mark runs under the TOF sensor.
Verify that the stock has been inserted properly, with the thermal printing side up. Check that the st
inserted in the correct direction.
OUT OF STOCK (Unit is detecting an out of stock condition when stock is present)
Verify the presence of stock and load if necessary.
Verify that the front or rear of the Unit is not exposed directly to sunlight.
Verify that the sensors are clear. Clean as required.
Verify TOF and PS sensor readings are valid. Run the appropriate Auto Sensor Set and TOF sensor cal
procedures if necessary.
OFF CENTER PRINT (Print image off to the side of the stock instead of the center)
Verify input path is adjusted to the stock being utilized.
If the input path is adjusted correctly, change the left margin offset to center the print.
EARLY OR LATE PRINT (Print image starting position is in the incorrect location)
Verify that the sensors are clear. Clean as required.
Change the TOF/PS position steps so that the starting position for both sensors are the same.
STOCK TEAR OFF DIFFICULT (Stock perf point does not locate for tear off)
Verify that the sensors are clear. Clean as required.
Change the perf tear point (steps) so that the perf stop position is located to provide the best tear
typically at the edge of the print head.
MESSAGE: HEAD UP (Print image starting position is in the incorrect location)
Verify that the print head is properly latched down.
Verify that the head up detect switch is not stuck or broken/damaged.
NO DISPLAY (Display characters difficult or impossible to see)
Verify that the display interface cable has not pulled out from the front bezel. If it has, power the Unit off and
reinstall the cable.
Verify that the Unit’s Online LED is lit and use the up and down arrow keys to adjust the display con
ET6000 Operator’s Manual
71U-1415-100K; REV E
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