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Unify OpenScape Business, User Manual

Unify OpenScape Business User Manual is the essential guide for mastering this powerful communication solution. Download it for free from our website, offering comprehensive step-by-step instructions and valuable insights to maximize your OpenScape Business experience. Unlock the full potential of your system with our user-friendly manual.

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Contents

Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Recording modes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   256
Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Recordable calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Non-recordable calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Enhanced functions:  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
The following features are not supported: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Recording tips  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Multiline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   258

Automatic call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Call recording with AutoStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Call recording while alternating  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Your call is paused and reconnected during the recording.. . . . . . . . . . . . . . . . . . . . . . . . . 261
Setting up a conference during recording  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Adding conference participants during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Your call is included in a conference during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . 262
Putting a line on hold manually during the recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Calling up the WBM interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Administrator Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   270
Troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Local user menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Opening the user menu on the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
User menu display  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   271

Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Index  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Display icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Summary of Contents for OpenScape Business

Page 1: ...OpenStage 60 SIP OpenStage 60 G SIP OpenStage 80 SIP OpenStage 80 G SIP OpenStage Key Module OpenScape Voice User Guide A31003 S2030 U107 2 7619 ...

Page 2: ...escriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage...

Page 3: ...cts should be disposed of separately from the munic ipal waste stream via designated collection facilities appointed by the government or the local authorities Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health It is a prerequisite for reuse and recy cling of used electrical and electronic equipment For more detailed...

Page 4: ...to direct sunlight or any other source of heat as this is liable to dam age the electronic components and the plastic casing Do not operate the telephone in damp environments such as bathrooms Software update Product support on the Internet Information and support for our products can be found on the Internet at http www unify com Technical notes current information about firmware updates frequent...

Page 5: ...one 16 Using network ports more efficiently 17 OpenStage Key Module 17 OpenStage Manager 18 Features 18 Keys and controls 19 Function keys 19 Audio controls 19 Mode keys 20 TouchGuide 21 Programmable sensor keys 23 Trunk keys on multi line phones only 24 Keypad 26 Graphic display 27 Appearance 27 Display keyboard 28 Context dependent displays 29 Idle mode 29 Telephony dialogs 30 Messages 30 Contex...

Page 6: ...eld call 55 Switching to speakerphone mode 56 Switching to the handset 56 Switching from headset to speakerphone mode 57 In standard mode 57 In US mode 57 Open listening 57 Ending a call 58 Group call 59 Listening to voicemail 61 Call control 2nd alert 62 Two calls simultaneously 62 While dialling 63 Making calls 64 Off hook dialling 64 On hook dialling 64 Immediate dialling 66 Dialling using the ...

Page 7: ...ng call forwarding 89 Call forwarding chain 91 Programmable sensor keys 92 List of available functions 92 Programming sensor keys 93 Starting programming 93 Beginning programming 94 Programming enhanced functions 94 Repertory dial 94 Feature toggle 95 Configuring a fixed forwarding key 95 Using sensor keys 97 Example 1 Calling saved number 97 Example 2 Call Waiting toggle Activating deactivating 9...

Page 8: ...ccepting a call 136 Connecting a call 137 DSS keys 139 Using line overview 139 Executive secretary with Executive Assistant Cockpit 140 Sample scenarios 140 Function overview 141 Launching the E A Cockpit from the secretary 142 Managing call forwarding 143 Managing secretary statuses 145 Making calls in the E A Cockpit team 147 Settings for multi line phones keyset 148 Displaying the line in the O...

Page 9: ...ones 176 Logging on and off at the same phone 177 Logging on to the phone 177 Logging off from the phone 178 Logging on at different telephones 179 Logging on with forced logoff at a remote phone 179 Logging on with forced delayed logoff at a remote phone 180 Video function 181 Activating and deactivating the function temporarily 181 Activating and deactivating a function with a key 181 Self view ...

Page 10: ...t caller dialled 200 Picking up out of hours calls 201 Table of codes for OpenScape Voice functions 202 Impact Levels 203 Answering a call with a lower Impact Level 203 Answering a call 203 Answering forwarded calls 203 Answering a second call 203 Calls to a lower Impact Level 205 Offhook dialling 205 Forwarding a call with a lower IL 205 Conducting a call with a lower Impact Level 206 Conducting ...

Page 11: ...ting and deactivating Bluetooth 232 Open Bluetooth discoverability 233 Bluetooth name for your OpenStage 234 Configuring pairing settings 235 Entering the pairing PIN 236 Managing Bluetooth devices 237 Blacklist for Bluetooth devices 241 Network information 242 Resetting user data 243 Initiating the reset 243 Bluetooth 244 Discoverability 244 Pairing 244 Transferring contacts 245 Receiving a vCard...

Page 12: ...ernating 261 Your call is paused and reconnected during the recording 261 Setting up a conference during recording 261 Adding conference participants during the recording 261 Your call is included in a conference during the recording 262 Putting a line on hold manually during the recording 262 Diagnostic information 263 Web interface WBM 265 Calling up the WBM interface 265 Administrator Pages 265...

Page 13: ...tly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network These instructions should be read and followed by every person installing operating or program ming an OpenStage phone This user guide is designed to be simple and easy to understand providing clear step by step in structions for operating your OpenStage phone Administrative tasks ar...

Page 14: ...d as follows to optimise display legibility Turn the phone to tilt the display This ensures you have a frontal view of the display while eliminating light reflexes Adjust the contrast as required Page 207 Single line telephone multi line telephone Your OpenStage is a multi line telephone This means that multiple lines can be configured which is not the case with single line phones Each line is ass...

Page 15: ...ss the relevant key repeatedly until the required tab is dis played Page 20 4 Use the TouchGuide to navigate conveniently through the applications on your telephone Page 21 5 You can customise your telephone by assigning phone numbers and functions to the pro grammable sensor keys Page 23 6 The function keys allow you to call up the most frequently used functions during a call e g Disconnect Page ...

Page 16: ...one function Headset USB master Interface for key modules Bluetooth 10 100 Mbps switch Page 17 1000 Mbps switch Page 17 Web Based Management WBM To avoid damaging your OpenStage phone make sure you use the adapter cable C39195 Z7704 A5 when connecting a USB stick Do not connect a USB hub to the USB master as this can cause stability problems Power supply unit if necessary PC e g OpenStage Manager ...

Page 17: ...ator Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly OpenStage Key Module The OpenStage Key Module is a key module attached to the side of the phone that provides 12 additional illuminated programmed keys Like keys on the phone these keys can be programmed and used according to your needs Page 23 You can ...

Page 18: ... Manager is suitable for the following models OpenStage 60 SIP HFA OpenStage 60 T OpenStage 80 SIP HFA OpenStage 80 T OpenStage 60 G 80 G SIP HFA Features Phonebook management Assignment of images to contacts Synchronisation of contacts Save and restore Key programming Screensaver Ringtones Contact your administrator for the latest version of OpenStage Manager ...

Page 19: ...ing for the current tone ringtone hand set tone and loudspeaker tone You can adjust the volume by moving the slider left or right Set the lamp brightness of the TouchSlider Page 208 Key Function when key is pressed s End disconnect call Page 58 r Activating deactivating call forwarding Page 77 q Key currently has no function Key Function when key is pressed n Activate deactivate the loudspeaker Pa...

Page 20: ...on the display Page 33 Key Function when key is pressed LED display t Display telephony interface Page 37 Blue The function is active u Display phonebooks Page 40 Blue The function is active w Display call lists Page 43 Blue The function is active White New entry in call list x Display voicemails Page 46 Blue The function is active White New voicemail v Display Program Service menu Appli cations m...

Page 21: ...an now access a context menu Open the context menu Press the a key In lists and menus One level back Entry selected cancel action In input fields Delete character to the left of the cursor Press the d key In lists and menus Scroll down Hold down Jump to the end of the list menu Press the b key In lists and menus Scroll up Hold down Jump to the start of the list menu Move your finger around the inn...

Page 22: ...ed Di alled and Forwarded tabs using the w key Alternatively you can use the TouchGuide to navigate between the tabs Firstly use the b key to enter the tab row and move left or right using the a and c keys Once you have reached the required tab click the d or i to change to the associated selection list If you are in one of the phonebook or caller lists or in one of the settings menu you are go ba...

Page 23: ...the left of the key it cannot be changed You can change the labels for repdial keys according to your requirements The status of a function is shown by the LED on the corresponding sensor key Meaning of LED displays on function keys Increase the number of programmable sensor keys by connecting a key module Page 17 If the prompt is not displayed or a programmed function is not executed then you can...

Page 24: ...oup simul taneously functions as the secondary line on that telephone Phantom line Phantom lines are not used as primary lines by any telephones in the line trunk group Phantom lines are established when the number of lines provided by a communications system exceeds the number of available telephones Line utilisation Private line A line that is used by a single telephone This line cannot be used ...

Page 25: ...call on the line Page 125 Hold reminder is activated Page 104 Flickering Outgoing call on the line The incoming call was prioritised and selected in accordance with the Automatic line selection for incoming calls option Fast blinking The line is on Hold Blinking Call forwarding is activated R Illuminated The line is busy ...

Page 26: ... with the phone number s digits as indicated on the telephone spell a name e g 0700 PATTERN 0700 7288376 Character overview depends on the current language setting To speed up the input you can confirm your entry by pressing i on the navigator after you have selected the required character To enter a digit in an alphanumerical input field press the relevant key and hold it down You no longer need ...

Page 27: ...hes Key Function during text input Function when held down Write special characters Deactivate the ringtone Page 168 Switch between upper and lower case Activate the telephone lock Page 174 1 Write special characters not in 123 mode You can also input text using the display keypad Page 28 Icon Explanation The ringtone is deactivated Page 168 The Do not disturb function is activated Page 169 The ph...

Page 28: ... character or performs the func tion Press h Delete character to the left Press g Set focus to Ele ment Explanation Switch to upper lower case characters for first letter of words initial letter upper case all subsequent letters lower case Switch to lower case characters Switch to upper case characters Switch to numeric characters Switch to punctuation and special characters Move cursor one charac...

Page 29: ...e status bar and the programmable sensor key list the graphic display offers a wide range of context dependent displays Idle menu In idle mode press h or g on the TouchGuide Page 21 to display the idle menu You can call up various functions here Entries may vary The idle menu may contain the following entries Ringer off Do not disturb on Directed pickup Status bar Page 27 Programmable sensor key l...

Page 30: ...ea of the display advise you of current settings or events Example Call forwarding is activated for all calls All calls are forwarded to the number 220870 You received a callback request voice message in your absence A call list contains a new entry The calls were saved in the missed calls list Press w to view these calls Missed calls are not saved and displayed if the call journal is disabled Pag...

Page 31: ...he context menu should be displayed You can deactivate the automatic display so that the g key must be pressed to see the context menu of the connection Page 230 Idle display context menu When you press g on the TouchGuide in idle state the following functions are available if acti vated Consultation First entry selected when the menu is called up Hold Blind transfer call Disconnect Directed picku...

Page 32: ...confirm them or to make entries You can use the TouchGuide to navigate within the pop up menu Page 21 Example The following pop up menu opens after you change a setting and press the h key on your Touch Guide Pop up message Pop up messages only indicate actions or states for which further action is not required Example The following pop up message appears briefly when you change a setting Save cha...

Page 33: ...between the various tabs The icon displayed to the left of the tab indicates the application you are currently working in Icon Explanation Telephony interface1 Page 37 1 Platform dependent please contact the responsible administrator Phonebooks Page 40 Call lists Page 43 Voicemail Page 46 Program Service menu Applications menu Page 47 Help function Page 49 Missed Received Icon Additional tab Arrow...

Page 34: ... a camera installed but the called partner does not The call partners have both enabled the video function The video image of the caller appears on the left hand side in preview mode and a crossed out camera appears instead of the video image of the called partner The situation can also be reversed 11 53 Fr 30 03 12 Second call 3339 Repeat dialling Hold Ringer off Alternate Consultation Deflect Sh...

Page 35: ...with Self view A video image of the operator is shown for a few seconds in single screen mode with the Self view function Page 182 Disabled video function If the called partner or the caller disabled the video function temporarily Page 181 or complete ly Page 184 a normal call connection is established or the call is switched to a normal call connection 11 53 Fr 30 03 12 Second call 3339 Repeat di...

Page 36: ...n You can switch to the relevant application using the mode keys Page 20 Scrolling through application tabs If an application has more than one tab you can select the tab you want by pressing the mode key repeatedly Page 33 Scrolling through lists You can use the TouchGuide to scroll through entries and confirm the functions you want Page 21 Opening context menus If the arrow g appears beside an e...

Page 37: ...riber s phone rings The call is active or High quality voice connection G 722 The call has been disconnected You have placed the call on hold e g consultation hold Your call partner has placed the call on hold The voice connection is secure The voice connection is not secure Detailed descriptions of the various functions can be found in the sections Basic phone functions Page 51 and Enhanced phone...

Page 38: ...ovide information about the state of the relevant line Icon Explanation Call for the corresponding line Call for a line with suppressed ringtone Page 154 Hold reminder is activated Page 104 The line is currently not available The line is busy You are holding the line The line is free Please note the LED displays for the line keys Page 25 Line status Line name Status icon My phone g Line 1 Line 2 M...

Page 39: ...l Hold Clear replace handset View 1 Own line with held call Retrieve View 1 Other free line Select View 1 Other line with active call Hold Clear replace handset View 1 Other line with held call Retrieve View 1 Other line busy View 1 Connecting 2 1 After a period of time set by administrator the tab of the selected line is displayed as a preview 2 The connect function must be activated by the admin...

Page 40: ...nds to the first letter of your search term A field opens for you to enter the search term Enter your search term using the keypad Page 26 The cursor jumps to the first entry in the list that matches the character you entered in the search field Icon Explanation Primary business number Secondary business number Mobile phone number Private phone number Personal Options g Bernoulli Daniel Bohr Niels...

Page 41: ...lephony specific data e g address function etc for each entry You can store several phone numbers for each contact In this case however you should define a preferred number Page 155 Classify your contacts into groups Page 157 Store a picture of the contact Page 158 Managing contacts All saved contacts are listed in alphabetical order in the Personal tab You can use the Options context menu to crea...

Page 42: ...ou can search for contacts in it con sult administrator A user friendly advanced search function is available for this You can transfer any entries found to your local phonebook Searching for a contact Simple search Page 161 Quick search Page 163 Using a contact Calling a contact Page 116 Transfer entry to local phonebook Page 163 ...

Page 43: ...Page 46 and have the possible combinations explained to you by administrator if necessary Missed calls are not signalled if the call journal is disabled Page 166 If missed calls for this connection were answered by other subscribers these calls are not listed in the Missed list or are marked with a green checkmark in accordance with the setting in the call logging Page 166 Logging for call forward...

Page 44: ...ollowing function in the Options context menu Delete All Page 164 Example Dialled tab The following functions are available via the context menu of a selected entry Dial Page 68 Details Page 45 Delete Page 164 Received Forwarded Options Curie Marie g10 25 Bernoulli Daniel14 35 Bohr Niels9 11 Additional tabs Time of call Selected new entry with context menu Old entry 3400 1 4400 1 3850 2 Number of ...

Page 45: ...ted entry Establish a call to a preferred number Page 117 View details Page 164 Delete the entry Page 164 Transfer entry to personal phonebook Page 163 If a caller is already entered as a contact in the local phonebook the stored data is displayed Dialled Missed Coco Chanel 3 calls 1238765341 Additional tabs Caller number Information from the phonebook Time 30 10 8 30 Date 1238765341 1238765341 Re...

Page 46: ...w messages Only the LED on the x key The LED on the x key and the alert bar Only the alert bar Note also the setting options for missed calls Page 43 and have the possible combinations ex plained to you by the administrator if necessary Press this key to open the menu for the mailbox Page 61 You will be shown the following for example The labels displayed here for the message status may have been ...

Page 47: ...pen the menu Page 47 Date and time V Adjust the settings on your telephone Page 214 Audio Optimise the audio settings on your OpenStage for your work environment and according to your personal requirements Volumes V Adjust the settings on your telephone Page 218 Settings V Adjust the settings on your telephone Page 219 Special ringtones V Adjust the settings on your telephone Page 223 You can also...

Page 48: ...Stage Save your settings Backup restore Back up the current user settings or restore the saved settings V Adjust the settings on your telephone Page 251 Screensaver V Adjust the settings on your telephone Page 207 Display V Adjust the settings on your telephone Page 207 Programmable keys Program sensor keys with frequently used functions or phone numbers V Adjust the settings on your telephone Pag...

Page 49: ...inistration area via the Admin function and by entering the administra tion password Refer to the administration manual for your phone for more detailed information on this topic Applications E A Cockpit Page 140 Help function You can call up the Help function at any time even during a call Calling up the Help function Press y The Help function is activated During a software update the phone must ...

Page 50: ...out the operation with a message on the display and prompted to allow monitoring If administrator has activated a function on your phone which continuously transmits operating data to a server you will see the flashing icon in the upper display line Activating a diagnostic call In the event of connection problems with a specific destination the administrator may ask you to enter an activation code...

Page 51: ...nd use the functions of the failover system for example despite network faults If it happens that your telephone is no longer connected to OpenScape Voice it is registered automatically on the configured failover system The message Emergency mode B8 then appears on the display Some functions may not be accessible while in emergency mode for example Call forwarding Page 77 Voicemail Page 61 Callbac...

Page 52: ...and confirm the option shown The n key lights up or n Press the key shown The key lights up The speakerphone function is activated if nec X Set the call volume If you have set a pattern melody Page 221 or a ringtone Page 219 on your phone it is possible that administrator preset a different ringtone or deactivates the ringtone regardless of the call type e g an external or in ternal call An incomi...

Page 53: ...ey shown if nec X Set the call volume Page 19 Answering calls automatically via the headset Prerequisite The administrator has additionally configured a key with the Au to Headset function AICS Zip tone Page 92 S Press the Auto Headset sensor key to activate automatic call answering This key and the headset key illuminate A short acoustic signal is heard on the headset for a call and the connectio...

Page 54: ...coworker s internal phone number and the function is configured for you in OpenScape Voice A coworker s phone rings Select and confirm the option shown in the idle phone s context menu or Lift the handset or n Press the key shown Select and confirm the option shown j Enter and confirm the relevant phone s internal number You are connected to the calling party either via the handset or in speakerph...

Page 55: ...e function is configured for you in OpenScape Voice Select and confirm the option shown in the idle phone s context menu or Lift the handset or n Press the key shown Select and confirm the option shown j Enter and confirm the relevant phone s internal number You are connected to your colleague s held call either via the handset or in speakerphone mode Directed pickup Directed pickup ...

Page 56: ... the loudspeaker key when replacing the handset to switch to speakerphone mode n Press the key shown Replace the handset Proceed with your call or Switching to the handset Prerequisite You are conducting a call in speakerphone mode Lift the handset n The key shown goes out Make note of the two different processes and activate if necessary your preferred setting Page 221 A secure voice communicatio...

Page 57: ...the room can silently monitor your call Let the other party know that you have turned on the loudspeaker Prerequisite You are conducting a call via the handset Activating n Press the key shown Deactivating n Press the lit key Switching to speakerphone mode n Hold down the lit key and replace the handset It is not recommended to activate the open listening feature in connection with a Bluetooth hea...

Page 58: ...Basic functions Ending a call s Press the key shown or o Press the key shown The key LED goes out or n Press the lit key or Select and confirm the option shown in the connections s context menu Disconnect ...

Page 59: ...all pickup Open a pop up menu with the Call pickup key when a group call is waiting Telephone status Ring on group call Yes Ring on group call No Ringtone on Silent Ringtone Loudspeaker Beep Loudspeaker in Connection Handset Ringtone Loudspeaker Beep Handset Handset Open listening Beep Handset and loudspeaker Beep Handset and loudspeaker Headset Ringtone Loudspeaker Beep Headset Headset Open liste...

Page 60: ... pop up menu opens Picking up a group call immediately via the pop up menu Prerequisite Your administrator has set up the group call such that it will be shown immediately on the display and the pop up menu will open A group call is waiting and is shown on the display with Pickup Caller for Party Picking up a group call The pop up menu opens Confirm the option shown or Lift the handset only if the...

Page 61: ...messages are waiting you will be shown a list with the new messages and the messages you have already listened to sorted by status see Page 46 The number of the respective messages is indicated Confirm the option shown to call the mailbox Follow the voice instructions You may need to enter a password Calling the mailbox directly You can also call the mailbox directly without using the menu The mai...

Page 62: ...r information from the first caller is displayed and you have the following op tions Accept Reject Deflect T The 2nd alert key is blinking and you hear a notification tone Display second caller T Pressing the blinking 2nd alertl key will display the second caller s information and you again have three options to choose from Return to first caller T Press the blinking 2nd alert key again to return ...

Page 63: ...lert key is blinking and you hear a notification tone T Press the blinking 2nd alert key Dialling is interrupted The caller s information is displayed and you have the following options Accept Reject Deflect Please note that the Busy when dialling Page 119 function is disabled after 2nd alert is configured The exception is if you dial a number during a Consult Page 70 ...

Page 64: ...he option shown2 First enter the number First enter the number The loudspeaker or headset key illuminate when you en ter the first digit j Enter the station number Use the TouchGuide Page 21 to correct entries as necessary If you selected the option Busy When Dialling Page 119 you will not be interrupted by an incoming call In this case the caller hears the busy signal Dial Redial 1 1 Please note ...

Page 65: ...t until the dial delay expires see Page 118 The connection is set up Dial If you are using a dial plan and Immediate dialing is set see Page 66 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan ...

Page 66: ...ically dialled as soon as the string entered matches an entry in the dial plan Activating or deactivating immediate dialling z You can also configure this setting via the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select an...

Page 67: ...e handset of the phone or press the loudspeaker key with a hot line immediately or with a warm line after a defined period of time a number specified by administrator is dialled Examples The phone in the lift immediately dials the reception number The phone at a patient s bed dials the ward number e g after a minute if no other number is dialled ...

Page 68: ...l journal in order to use the call list This also applies for redialling the last number dialled Page 166 If the call journal is not activated the message Call Log is disabled is shown on the display when you press the w key If you try to perform a last number redial using a programmed function key the message Key function unavailable is shown on the display in this case If you still want to acces...

Page 69: ...mporarily switch off the handset microphone to prevent the other party from listening in while you consult with someone in your office Prerequisite You are conducting a call Deactivating the microphone p Press the key shown Activating the microphone p Press the lit key ...

Page 70: ...onfirm the option shown in the context menu The consultation call is disconnected The call with the first party is resumed Consultation Start Conference If you are using a dial plan and Immediate dialing is set see Page 66 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan Redial 1 1 Please note the information in relation to the call jour...

Page 71: ...ey with the Au to Headset function AICS Zip tone Page 92 S Press the Auto Headset sensor key to activate automatic call answering This key and the headset key illuminate You make a consultation call and the second party hangs up You are automat ically reconnected with the waiting first party The prompt Retrieve held call does not appear Canceling a consultation call If the called party does not an...

Page 72: ... a consultation call Page 70 or have answered a second call Page 108 The sensor key Hold is configured Page 92 The Hold function can also be initiated from the context menu Putting an active call on hold S Press the Hold key The key flashes The consultation or second call and the first call are put on hold Retrieving the first call b Switch to the first call R Press the flashing Hold key You are c...

Page 73: ...r n Replace the handset or if you are in speakerphone mode press the loudspeak er key The other two parties are now connected to one another Allowing call joining z You can also configure this setting via the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select ...

Page 74: ...display Page 31 of the con text menu Confirm in the pop up menu All callback requests are deleted Responding to a callback Prerequisite A callback was requested Your phone rings and station informa tion appears on the graphic display The pop up menu opens Accepting a callback Select and confirm the option shown Rejecting a callback Prerequisite The Reject function has been activated by administrat...

Page 75: ...ss the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown User Configuration Connected calls Allow call joining Yes Save Exit ...

Page 76: ...d calls are logged in the missed calls list This list provides information on the missed call and lets you call back the number directly Missed calls are not saved and displayed if the call journal is disabled Page 166 w Press the key until the application s Missed tab appears Select and confirm the appropriate list entry The phone number is dialled Only the calls missed on your primary line are l...

Page 77: ...act Unconditional call forwarding has the highest pri ority followed by No reply and Busy If active Unconditional call forwarding is indicated on the graphic display when the phone is idle Forwarded calls can be logged in a call list Page 43 The menu Forwarding offers you three types of call forwarding Unconditional g Destination phone number Busy g Destination phone number No reply after 1 s g De...

Page 78: ...tomatically de activated or Activate forwarding to last destination The pop up menu opens The message Set forward on to is displayed with the number of the last forwarding destina tion and you have the following options Accept Set a forwarding destination Edit call forwarding Cancel Use last forwarding destination Select and confirm the option to use the last saved destination for Unconditional ag...

Page 79: ...confirm the destination phone number or Edit favorites You can configure up to five destination phone numbers for call forwarding These destination phone numbers can then be assigned different forwarding conditions Select forwarding type here for instance Unconditional Select and confirm forwarding type in context menu Select and confirm the option shown j Enter edit and confirm the destination ph...

Page 80: ... type in context menu Both types of call forwarding now have the same destination phone number Assign a destination phone number for call forwarding Prerequisite At least one destination phone number has already been saved r Press the key shown The pop up menu opens The message Set forward on to is displayed with the last forwarding destination used and you are offered the following options Accept...

Page 81: ... the following options Accept Set a forwarding destination Edit call forwarding Cancel Select and confirm the option shown Choose one of the forwarding types offered Unconditional default setting is off Busy No reply after 1 s Here e g Unconditional I Confirm your selection The forwarding type is activated or deactivated Call forwarding settings can appear as follows Unconditional default setting ...

Page 82: ... r Press the key shown The pop up menu opens Select and confirm the option shown Select forwarding type Select and confirm forwarding type No reply after 1 s in context menu Default is 16 seconds j Enter the desired time in seconds and confirm your entry The set time is dis played with the option t Press to open the call display This setting is only available if the Server features function was de...

Page 83: ...ng during a call Forwarding menu The Forwarding menu is opened either using the r key or via the user menu Page 101 and contains the three forwarding types Unconditional Busy No reply Because of its direct impact Unconditional call forwarding has the highest priority followed by No reply and Busy If active Unconditional call forwarding is indicated on the display when the phone is idle Forwarded c...

Page 84: ...ional it is now automatically deacti vated or Activating forwarding to last destination The pop up menu opens The message Set forward on to is displayed with the last forwarding destination used and you are offered the following additional options Accept Set a forwarding destination Edit call forwarding Cancel Using last forwarding destination Select and confirm within three seconds to reuse the l...

Page 85: ... and confirm here for instance Unconditional Select the call type or Select the option shown or Select the option shown Select and confirm the option shown in the context menu for the call type j Enter edit and confirm the destination phone number You can now select another call type additionally and enter a destination phone number If you assign destination phone numbers for External and Internal...

Page 86: ...86 Call forwarding t Press to open the call view Call forwarding for the selected call type is activated ...

Page 87: ...destination phone numbers The current destination phone number for a call type is copied For example the current destination phone number for All calls should also become the current destination phone number for Internal r Press the key shown Select and confirm within three seconds The three forwarding types and associated call types are offered to you in the Settings menu Unconditional Any call E...

Page 88: ...ctivated automatically 3 Paste to a call type of a different forwarding type Select the forwarding type and confirm here for instance Busy Select the destination call type here for instance Internal Select and confirm the option shown in the context menu Both call types now have the same destination phone number The call type In ternal for Busy is activated automatically t Press to open the call v...

Page 89: ...fered the following options Accept Set a forwarding destination Edit call forwarding Cancel Select and confirm within three seconds The list of forwarding types is displayed Unconditional Busy No reply Select and confirm the option shown for instance Unconditional Choose one of the call types offered Any call 3339 default setting is off External 3335 Internal 3336 and confirm your selection for in...

Page 90: ...warding icon and the r key illuminates Nothing is shown on the display for the forwarding types Busy and No reply All call types are deactivated automatically for the forwarding type Uncon ditional Previously activated call forwarding for all call types remains ac tivated with the forwarding types Busy and No reply until deactivated manually by you Activated call forwarding for Busy and No reply i...

Page 91: ... a call forwarding chain consisting of several telephones where the last member of the chain is your phone A popup window opens on your phone s display with the following information Who is calling Who forwarded first or last The reason for the forwarding is displayed by an icon You can set whether the station that forwarded first or last is displayed see Page 101 ...

Page 92: ...WBM interface Page 265 List of available functions 1 Unallocated 24 Headset 2 Selected dialing 25 Do not disturb 3 Repeat dialing 26 Group pickup 4 CF unconditional 27 Repertory dial 5 CF busy 28 Feature toggle 6 CF no reply 29 Mobility 7 CF unconditional any 30 Directed pickup 8 CF unconditional int 31 Trennen 9 CF unconditional ext 32 Callback 10 CF busy any 33 Cancel callbacks 11 CF busy int 34...

Page 93: ... the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown You are prompted to press the key you wish to program S Press the sensor key you want to program with a function The sensor key illu minates continuously If the prompt is not displayed or a programmed function ...

Page 94: ...and confirm the function in the context menu Select and confirm the option shown if you want to change the label on the graphic display j Enter and confirm the label you want for example the destination station Select and confirm this option to enter a destination phone number j Enter and confirm the stations s destination phone number You can select and insert special characters in the dialling s...

Page 95: ... down the sensor key to which a function should be assigned until the pro gramming prompt is displayed Confirm to begin programming The sensor key illuminates continuously Select and confirm the option shown Call forwarding depending on the forwarding type Select a forwarding type Unconditional No reply Busy Select and confirm the function in the context menu The repertory dial can be up to 40 cha...

Page 96: ...e call type Select one of the forwarding types CF unconditional any CF unconditional int CF unconditional ext CF busy any CF busy int CF busy ext CF no reply any CF no reply int CF no reply ext Select and confirm the option shown if you want to change the label on the graphic display j Accept or edit the label and confirm Select and confirm this option to enter the forwarding destination j Enter a...

Page 97: ...iting functionality even dur ing a call The perquisite for this is that a second call is permitted Page 110 By default a second call is permitted R Press the Call Waiting toggle sensor key The sensor key goes out The sec ond call function is deactivated The call is rejected or forwarded Example 3 Immediate ring This function allows you to switch the preset delay Page 149 on and off for all line ke...

Page 98: ...ser password Select and confirm the option shown to switch to the Reset user data menu Select Select and confirm the option shown in the context menu to delete the content of the sensor keys Select Select and confirm Reset selected user data in the context menu The contents of the sensor keys you configured are deleted User Reset Function key data Yes Options Selected user Keys which can only be c...

Page 99: ...yed or signalled The function is autho rised by administrator In the pop up menu Select and confirm the option shown The call is immediately deflected if a destination phone number Page 100 is programmed or If you did not set a phone number when programming call deflection a pop up menu appears prompting you to enter a destination phone number for call de flection j Enter and confirm the destinati...

Page 100: ... confirm the option shown j Enter and confirm the phone number to which the station should be deflected or Deflecting to a DSS number A call can be deflected to a direct station selection DSS subscriber using the DSS key if the key is configured and the deflect function is activated by your ad ministrator Page 134 Information only as set by administrator Yes or No User Configuration Incoming calls...

Page 101: ...ng by call type Page 83 Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding not possible with the Forwarding key Select and confirm the option shown Select the option shown Select and confirm the option shown in the Yes No context menu or Select the option shown Select and confirm the option shown in the Yes No context menu or Select ...

Page 102: ...ld Retrieving a held call T Press the corresponding trunk key The line key LED lights up The call is re trieved Held call wait status After placing a call on hold you can replace the handset and then decide wheth er to retrieve the call or disconnect Prerequisite You placed a call on hold and replaced the handset or pressed the loudspeaker key in speakerphone mode A recall follows immediately and ...

Page 103: ...laced on hold for a defined time interval Page 105 before the prompt is displayed with a recall to retrieve the call or disconnect You can however retrieve the call or disconnect via the context menu before the defined time expires This function is not considered on multi line phones ...

Page 104: ... until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown User Configuration Connected calls Allow hold rem Yes Save Exit ...

Page 105: ...e is 15 minutes z You can also configure this setting via the WBM interface Page 265 v Press the key shown until Settings is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown j Enter a value between 3 and 15 and confirm Select and confirm the option shown User Conf...

Page 106: ... You can also configure this setting via the WBM interface Page 265 v Press the key shown until Settings is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown In the context menu select and confirm the option shown to activate the function or Select and confirm the ...

Page 107: ...M interface Page 265 v Press the key shown until Settings is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown User Configuration Connected calls Music on hold Yes Save exit...

Page 108: ...is your active call you can initiate a consultation call from it Prerequisite The administrator must have approved the consultation in the second call From a consultation call in the second call you can initiate a conference toggle between the second call and a consultation call put on hold and retrieve second and consultation call successively Page 72 transfer a call disconnect the calls again Du...

Page 109: ...e option shown The second call is rejected The caller hears the busy signal The caller s phone number is added to the missed calls list Deflecting a second call Prerequisite You are conducting a call and call waiting is allowed Page 110 In the pop up menu Select and confirm the option shown j Enter and confirm the phone number The second call is deflected to the destination specified Connecting pa...

Page 110: ...o switch call waiting on off Page 97 Toggling associate Set the Toggle associate function to Yes if you want to connect to a second or pickup call by hanging up z You can also configure this setting via the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select an...

Page 111: ...he party to whom you want to transfer the call You can also select and call a subscriber here from a call list or from one of the two phonebooks Page 155 Confirm the option shown If the party answers Announce the call you want to transfer Select and confirm the option shown in the connections s context menu If the party does not answer You do not have to wait for the second party to answer before ...

Page 112: ...unctions Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown Connected calls Allow call transfer Yes Save Exit ...

Page 113: ... the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown User Configuration Outgoing calls Transfer on r...

Page 114: ...ded on Page 133 Information on the operation of the configured CTI application can be found in the corresponding user guide z You can also configure this setting via the WBM interface Page 265 Prerequisite The option was programmed by your administrator v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm th...

Page 115: ...Page 265 Prerequisite The option was programmed by your administrator v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the op...

Page 116: ... the key shown Select and confirm a contact The phone number is dialled Select and confirm the option shown in the context menu Select and confirm the preferred phone number The phone number is dialled For detailed information about the local phonebook see from Page 155 Dialling from the corporate directory Prerequisite You have found and selected an entry in the corporate directory Page 161 The r...

Page 117: ...ion shown in the context menu Select and confirm a group member The phone number is dialled 1 Please note the information in relation to call lists on Page 164 Niels Bohr18 10 07 06am If the party listed is already in the phonebook the appropriate phone num ber icon is displayed Page 155 If there are several numbers stored for the party in the phonebook these can also be selected in the context me...

Page 118: ... z You can also configure this setting via the WBM interface Page 265 If you select Autodial delay you must either confirm the Dial option press the loudspeaker key or wait until the autodial delay expires to set up a call when di alling with the handset on hook v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and c...

Page 119: ...tings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown User Configuration Outgoing calls Busy when dialling Yes Save Exit This setup option can also be found under H...

Page 120: ... in the context menu You are now involved in a one to one call with the remaining call party or You can initiate a conference by calling the Conference function in the context menu of either the active or held call Alternatively you can press an already configured Conference key Conference User Disconnect If you already are involved in a secure connection with a party when you initiate a consultat...

Page 121: ...rm the option shown in the Conference context menu Both connections are cleared down the conference is cleared down Allowing a local conference This option allows or blocks the Local conference function z You can also configure this setting via the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Sel...

Page 122: ...setting via the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown User Configuration Connected calls A...

Page 123: ...rence add the consultation call party to the conference Adding a party Prerequisite You are conducting a consultation call and the conference is on hold Select and confirm the option shown in the consultation call s context menu The party is added to the conference Only the conference and all current partici pants are now displayed Putting the conference on hold Select and confirm the option shown...

Page 124: ...s Leaving a conference Select and confirm the option shown in the Conference context menu You are disconnected from the conference call and can dial another number for in stance The other call partners remain connected Exit Conf ...

Page 125: ...ponents Introduction to multi line phones Page 14 Lines and line keys Page 24 Multi line telephony interface Page 38 Individual settings Page 148 Incoming calls Depending on your individual settings you will be notified of incoming calls Accepting calls for the primary line In this case the telephone behaves in the same way as a single line telephone See Page 51 and Page 99 Answering a call via a ...

Page 126: ...s the key shown until the application tab Over view is active Page 38 Select and confirm the required line e g line 2 The tab for this line is displayed j Enter the phone number or use redial for example The connection is set up Automatic trunk seizure Prerequisite Your administrator has configured automatic trunk seizure or n or o Lift the handset or press the speakerphone mode or headset key R T...

Page 127: ... set up Forwarding calls on primary line The call forwarding can only be activated for the primary line Which call for wards are possible how they are configured and activated can be found from Page 77 Call forwarding information Prerequisite Your administrator has activated Forwarding shown If you have activated one of the forwarding types on your phone for the primary line and a station calls a ...

Page 128: ...site You are conducting a call At the same time a call is incoming on another line Call on line 1 T Press the line key for line 2 The call on line 1 is placed on hold Conduct call on line 2 End call on line 2 T Press line key for line 1 Retrieve call on line 1 Depending on your individual settings you will be notified of incoming calls Page 154 Depending on the settings for Rollover you will be no...

Page 129: ...ion call or after accepting a waiting call the hold function can not be used Lines with hot or warm line function Your administrator can configure a hot or warm line for the primary and second ary line The function is activated when on the primary line you lift the handset on the phone and press the line or loudspeaker key the secondary line you press the line key A number specified by you is dial...

Page 130: ...ss the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the required line in the context menu Select and confirm the option shown j Enter and confirm the destination Select and confirm the option shown User Co...

Page 131: ...press the line key a second time following the preview in order to connect The key of a secondary line illuminates it is busy You want to connect to the call R Press the illuminated line key A conference is established You are connected to the parties on the secondary line The key continues to illuminates and the conference is shown on the display You can now Put the secondary line on hold Leave t...

Page 132: ...nfirm the DSS line The key lights up and the connection is estab lished via the primary line Consultation with the DSS station Prerequisite You are conducting a call and administrator have configured the DSS key for consultation S Press the relevant DSS key for the consultation The key lights up and a connec tion is established If the called party answers you can toggle transfer the first call or ...

Page 133: ... mode or headset key You are con nected with the other party Rejecting a call Prerequisite Your administrator enabled the Reject option for DSS keys and deactivated Auto answer Page 114 T Press the DSS key The call is routed to your primary line and rings Select and confirm the option shown in the pop up menu The caller hears a busy signal Direct pickup Prerequisite The auto answer function must b...

Page 134: ...S Press the relevant DSS key The call is deflected to the DSS station If the DSS station does not answer you can pick up the call by pressing the DSS key LED display on DSS keys DSS Key Explanation S Off The line is in idle mode T Flashes You can accept a call for the DSS station via the key The call is routed to your primary line when the call is ac cepted R Illuminates The line is busy Provided ...

Page 135: ...om Executive 1 to Secretary 1 For All calls from Executive 2 to Secretary 2 Forward on Busy and forward on No reply from Secretary 1 to Secretary 2 Forward on Busy and forward on No reply from Secretary 2 to Secretary 1 Allow call waiting should be activated on the secretaries phones Page 110 This function can optionally be activated and deactivated using a key if a key has been configured for it ...

Page 136: ...s rapidly Early call pickup by Executive 1 An incoming call for Executive 1 rings on Secretary 1 The Secretary 1 di rect station selection key on the Executive 1 phone flashes The Secretary 1 has not yet answered the call Before the call is forwarded to Secretary 2 Executive 1 picks up the call early T Press the Secretary 1 direct station selection key on the Executive 1 key to answer the call The...

Page 137: ...w call waiting is activated If Secretary 1 receives a second call this can be accepted ignored forwarded or rejected Detailed information on this can be found from Page 108 If the second call was answered it can be forwarded using consultation or the direct station selection keys Connecting a call If e g the Secretary 1 answered a call it can forward the call using the direct station selection key...

Page 138: ...11 nach einer eingestellten Zeit Consultation without connecting S Press the DSS Executive 1 key Executive 1 answers Transferring is not wanted The Secretary 1 takes the call back Select and confirm the option shown in the pop up menu The Secretary 1 is reconnected with the caller Toggle disconnect or conference During a consultation call Secretary 1 can toggle between Executive 1 and the caller c...

Page 139: ...ines change from the My phone tab to the Overview tab on the phone screen Further information on the line status can be found on Page 38 The executive secretary team can be expanded with line keys by the adminis trator These lines keys however have no influence on the behavior of the ex ecutive secretary configuration Line g DSS Executive 2 DSS Secretary 2 My phone Overview Shift key Line Executiv...

Page 140: ...This example assumes that two executive and two secretary as well as two rep resentatives with variable numbers two mobile phones with fixed numbers and an answering machine are configured for E A Cockpit Secretary 1 Secretary 2 Executive 1 Executive 2 Line Executive 1 Executive 2 Secretary 2 Shift Line Executive 1 Executive 2 Secretary 1 Shift Line Secretary 1 Secretary 2 Shift Line Secretary 2 S...

Page 141: ...arded to a mobile phone Calls are forwarded to a variable number Call forwarding for an executive phone can be configured directly on the exec utive phone or from the secretary phone Call forwarding can be attached to a condition Secretary status management Presence status Call forwarding destination configuration Representative activation and deactivation The presence and call forwarding status c...

Page 142: ...ctive Select the E A Cockpit application Confirm the option shown The XML application is launched and a new E A Cockpit tab with the overview is opened The last status and configured call for warding are displayed Start The displayed settings are examples My status Secretary 2 Executive 1 Applications E A Cockpit Shift key Line Executive 1 Executive 2 At Desk At Desk To Assistant Strict g 10 23 MO...

Page 143: ...rs further setting options If you want to apply the current setting you only confirm this option For additional options Open the context menu Select and confirm the option shown You see the Preferences of selection menu with the following options Soft if At Desk otherwise Immediate Ring The view in the E A Cockpit over view menu is then To Assistant Soft Regular if At Desk otherwise To Voicemail T...

Page 144: ...alls are forwarded to a predefined mobile phone number Forwarding calls to a variable number Calls can be forwarded to any number Select and confirm the option shown You can change the number firstly via the context menu To Mobileg To 31201 g Executive 1 and Executive 2 manage the call forwarding themselves using the My status option The change is displayed on the secretary phones ...

Page 145: ...as the Off Desk status or has activated call forwarding to a representative or variable number The To variable call forwarding and call forwarding to a representative can be configured simultaneously Deputy Forwards calls for the executive phones Variable call forwarding Forwards calls for the secretary phone Changing the call forwarding destination Open the context menu You have the following opt...

Page 146: ...146 Making calls with multiple lines Deputy 123456 on To Mobile To Voicemail Confirm e g to configure the absence of Secretary 1 The secretary settings are displayed on all phones Secretary 1 Off Desk g ...

Page 147: ... shown E g Executive 1select and confirm the option shown The mobile phone rings and Executive 1 answers If you have a call on hold you can connect the other station with Executive 1 by simply hanging up Answering and connecting calls The procedure for answering and connecting calls in the team is exactly the same as described in chapter Making calls in an executive secretary team Page 135 Second ...

Page 148: ...ing the line in the Overview tab Specify here if the selected line should be displayed in the Overview tab z You can also configure this setting via the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the opti...

Page 149: ... shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the required line e g primary line Select and confirm the option shown j Enter and confirm a value between 0 and 3600 seconds Select and confirm the option shown You can activate and deactivate the set delay time for all line keys us...

Page 150: ...c j Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the required line for example line 1 Selecting the ringer Select the option shown Select the ringtone file 1 or pattern you want in the context menu You will im mediately hear the associated ringer melody Confirm the current ringtone...

Page 151: ...cted Ringer melody Select and confirm the option shown Selecting the pattern sequence The following setting is only effective if you selected Pattern under the ringer option Select the required Ringer tone sequence in the context menu between 1 and 6 e g 2 You will immediately hear the set Ringer melody with the selected Ring er tone sequence Confirm the selected setting Select and confirm the opt...

Page 152: ...lect and confirm the option shown All lines that are displayed in the overview Page 148 are listed Select and confirm the required line e g primary line Select one of the following options from the context menu to move an individual line Move up Move down Move to top Move to bottom or Select and confirm the option shown to arrange the lines in the same sequence as the line keys or Select and confi...

Page 153: ...ow opens and you receive information about the caller Press the line key again to accept the call or wait until the popup closes itself after a specified period of time The preview function is switched off and has to be switched on again for a further operation Permanent preview Prerequisite Your administrator has activated the permanent preview function S Press the Preview sensor key This way the...

Page 154: ...d the corresponding line key flashes or Z T The ringer melody set sounds briefly approx 3 seconds via the loudspeaker and the corresponding line key blinks Z T You hear a short notification tone Z T k The telephone rings using the configured call signal the corresponding line key blinks and a pop up menu containing the available information is displayed The ringer melody is not played in speakerph...

Page 155: ...a contact u Press the key shown Select the party Select and confirm the option shown in the context menu The form for entering contact data opens Select and confirm the field you want j Complete and confirm Select and confirm the option shown Selecting a preferred phone number If multiple phone numbers were assigned to a contact you can select the pre ferred phone number here that you want to use ...

Page 156: ...one number The phone number is stored Deleting all phonebook entries u Press the key shown Select and confirm the option shown Select and confirm the option shown in the context menu A confirmation request opens In the pop up menu Select and confirm the option shown All entries are deleted Details Default No Business 2 Options Delete all Delete all entries ...

Page 157: ... shown j Enter and confirm a new group name Select and confirm the option shown The new group is stored Editing a group name u Press the key shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm a group Select and confirm the option shown in the context menu Select and confirm the field you want j Edit and confirm an entry Select and c...

Page 158: ...ation request opens Select and confirm the option shown Saving a picture for a contact u Press the key shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm a group Select and confirm the option shown in the context menu Select group member Select and confirm the option shown in the context menu The form for entering contact data opens...

Page 159: ...arch the phonebook for the initial letters of a specific last name u Press the key shown j Enter the initial letters The quick search input mask opens automatically Your search is narrowed down by every additional letter entered in the input mask Select a contact as soon as the name you are looking for appears Select and confirm the option shown in the context menu Select and confirm the preferred...

Page 160: ...ts u Press the key shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the display format h Press the key to return to the phonebook The display format selected is stored Options Display Lastname Firstname ...

Page 161: ...ry advanced search for example job title or department name You can now Call the contact Page 116 View the entry see below Viewing entries Prerequisite You found and selected a contact see above Select and confirm the option shown in the context menu for the entry New search To conduct a new search you must first clear all the search fields Select and confirm the option shown in the Delete context...

Page 162: ...162 Phonebooks and call lists Business 1 Mobile Business 2 Private Company Address 2 W i Select and confirm the desired qualifier h Exit the list ...

Page 163: ...combination when prompted to enter the name Once the output list is available with entries that match this condition you can now skip to the first corresponding entry by entering the initial letter of the last name Copying entries to the local phonebook You can copy contacts from the company wide phone into your personal phone book u Press the key as often as required until the Corporate LDAP tab ...

Page 164: ...elect and confirm the option shown in the context menu For display and information shown Page 45 Deleting entries Deleting an individual entry w Press the key until the call list you want is active Select the entry you want Select and confirm the option shown in the context menu The entry is deleted Deleting all entries in a list w Press the key until the call list you want is active Select and co...

Page 165: ...g and changing Select and confirm the option shown The mask to edit a contact in the personal phonebook opens Page 155 Fill out the relevant fields accordingly and save the new contact Saving without changing Select and confirm the option shown An entry is created and the message Contact created is displayed If you open the phonebook you will be prompted to update the directory For this type of en...

Page 166: ... missed calls Two options are available to you for this function Answered elsewhere Delete entry All missed called intended for this line are logged and new missed calls are dis played If the Exclude option is selected for Answered elsewhere missed calls for this line that were answered either by other subscribers in the group or with Directed pickup are neither displayed nor logged see also Page ...

Page 167: ...elsewhere Missed calls that have been answered by other subscribers are indicated with a green checkmark Select the option shown Select and confirm the option shown in the context menu to prevent calls an swered by other subscribers being displayed in the list or Deleting missed calls when called Select the option shown Select and confirm the option shown in the context menu to delete entries man ...

Page 168: ...tus bar on the display Page 27 The ringtone is deactivated To switch the function back on hold down the key until the Ringer off icon dis appears from the status bar on the display You can also switch the function on and off using the option in the idle menu Select and confirm the option shown or Deactivating the ringtone via sensor key Prerequisite The Ringer off sensor key must be configured Pag...

Page 169: ...rs the busy tone or an announcement that the called party cannot accept any calls at the moment The Do not disturb feature can be enabled or disabled by means of a specially programmed sensor key or also from the idle menu Enabling do not disturb via a key Prerequisite A programmable sensor key must be assigned the function DND Do Not Disturb Page 92 Do not disturb must be allowed Page 170 S Press...

Page 170: ...is setting via the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option sho...

Page 171: ... this section If you repeatedly enter the wrong password 2 to 5 times additional attempts are blocked You can make another attempt after a predefined time It is possible that you will not be able to re use a previously used password for a long time so you will have to create another new password Your administrator can tell you about the rules for what and how many charac ters can or must be used i...

Page 172: ...172 Privacy security Select and confirm the option shown j Enter and confirm the new password once more Select and confirm the option shown Confirm New user password Save Exit ...

Page 173: ... 000000 to deactivate the password Confirm entry at least 6 characters text entry see Page 28 Select and confirm the option shown j Enter six zeros 000000 once again and confirm Select and confirm the option shown The deactivation of the password prompt does not affect the WBM interface Page 265 OpenStage Manager or CTI applications that use a password prompt As long as the user password is deacti...

Page 174: ... in the context menu The phone is locked Select and confirm the option shown The phone is locked Unlocking the phone The following is displayed Phone locked There are two options available for unlocking the phone User unlock Admin unlock Select and confirm if you know the user password You are prompted to enter the user password or Select and confirm if you only know the administrator password You...

Page 175: ...e password is correct If the telephone is locked an emergency number entered by administrator can be dialled using the keypad or the option Emergency call If the telephone is locked repdial keys cannot be used This also applies when emergency numbers or predefined numbers from the dial rep dial are stored on them ...

Page 176: ... the follow ing scenarios are possible Logging on and off at the same phone Log on as a mobility user Page 177 Log off as a mobility user Page 178 Logging on and off at different phones In these cases administrator may have made the following settings Log on at a remote phone with forced logon when the user is still logged on at that phone Page 179 Delayed logon at a remote phone with forced logon...

Page 177: ...y context menu Page 31 You are prompted to enter your mobility ID j Enter and confirm mobility ID usually a phone number You are prompted to enter the password j Enter and confirm the user password The following messages appear on the display Logging on mobile user Validating Registering Downloading user data Once logon is complete the Mobility program key LED lights up and the mo bility icon appe...

Page 178: ... context menu Select and confirm the option shown in the idle display context menu Page 31 Is displayed You briefly have the option to cancel the logoff otherwise the logoff process is launched In the graphic display the following messages appear Logging off mobile user Uploading user profile Registering Downloading user data After you have logged off the mobility icon is hidden Mobile logoff Mobi...

Page 179: ...ogon via a key If a program key is configured for Mobility S Press the Mobility program key or Logon via the context menu Select and confirm the option shown in the idle display context menu Page 31 You are prompted to enter your mobility ID j Enter and confirm mobility ID usually a phone number You are prompted to enter the password j Enter and confirm the user password The following mobility mes...

Page 180: ... menu Page 31 You are prompted to enter your mobility ID j Enter and confirm mobility ID usually a phone number You are prompted to enter the password j Enter and confirm the user password The following mobility messages appear in the display Validating Logging off elsewhere Registering Downloading user data Once logon is complete the Mobility program key LED lights up and the mo bility icon appea...

Page 181: ... in idle mode Select and confirm the option shown in the context menu to deactivate or Select and confirm the option shown in the context menu to activate Activating and deactivating a function with a key You can configure a Video on key to monitor the status of the video function and respond quickly see Page 92 This is useful in the following situations for ex ample If the phone is already ringin...

Page 182: ...nd your call partner can see you on the display when the connection has been set up see Page 34 Lift the handset j Enter the station number In the pop up menu Confirm or wait until the dial delay expires see Page 118 or In the pop up menu Confirm1 The video link is set up automatically As long as the context menu is open two smaller video preview images the Self view and the view of your call part...

Page 183: ...screen mode Alternating For a detailed description of alternating toggling see Page 72 Select and confirm the option shown in the connection s context menu If you switch to the first and then back to the second partner each of the corre sponding video preview images of the current call partner and you will be dis played first and then after the menu disappears the current image of the call partner...

Page 184: ...ort on the bottom of your OpenStage 60 80 see Page 16 If you see the following message the USB camera has been detected and can be used Activating and deactivating the video function z You can also configure this setting via the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the ...

Page 185: ...or keys because those linked to LEDs are used to display function status as either on LED on or off LED off The LED indicates the status of the function on the server and can therefore change without any of the programmable sensor keys being pressed Example Switching between Line busy and Line free see also Page 191 Prerequisite Your administrator configured a programmable sensor key with the func...

Page 186: ...Lift the handset j Enter the code see the table of codes Page 202 to transmit the caller infor mation Z You hear a confirmation tone announcement Activating If your administrator activated caller ID transmission for your phone you can de activate this setting as follows Lift the handset j Enter the code see the table of codes Page 202 to suppress the caller ID Z You hear a confirmation tone announ...

Page 187: ...phone number of the party you want to contact Caller ID transmission is reactivated after this call Temporarily deactivate anonymous calling for the next call If your administrator suppressed caller ID transmission for your phone you can enable this setting for the next call as follows Lift the handset j Enter the code see the table of codes Page 202 Z Wait until you hear the confirmation tone or ...

Page 188: ... by verbal user prompts that let you add entries to the selection list delete entries in the selection list check the selection list activate or deactivate the function For call rejection As for selective call acceptance you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls Your adminis trator know how long this list may be in the OpenScape...

Page 189: ...mber from being transmitted In this case you are not informed that a call was rejected Lift the handset j Enter the code see the table of codes Page 202 Accepting You can also accept calls from parties that activated a data protection feature for example caller ID suppression to prevent their phone number from being transmitted Lift the handset j Enter the code see the table of codes Page 202 ...

Page 190: ...nd managed by your administrator Lift the handset j Enter the code see the table of codes Page 202 followed by a number be tween 0 and 999 for the phone number you want to dial The number is automatically dialled Call tracing You can request automatic tracing of the last received internal call This is par ticularly suitable for identifying malicious irritating or troublesome calls n Lift the hands...

Page 191: ...ele phones If you want another member of the group to pick up an incoming call you can set your telephone to signal the busy status for your line to the other members of the hunt group Hunt group calls will then no longer be forwarded to your tele phone This feature is configured using the feature toggle key Page 185 Making a line busy This prevents this line being used for calls in a hunt group A...

Page 192: ... a free line in the hunt group chain after it reaches this line Activating Lift the handset j Enter the code see the table of codes Page 202 Z Wait until you hear the confirmation tone Deactivating Unmark the line as the end of the hunt group chain Lift the handset j Enter the code see the table of codes Page 202 Z Wait until you hear the confirmation tone ...

Page 193: ...umbers are already entered in the list Call up the numbers currently entered in the list Add or delete numbers Repeat the options in edit mode If the serial call list is still empty you are prompted to enter numbers in the list As soon as you have entered a valid number the serial call can be activated If the serial call is activated incoming calls are first routed to your phone If you do not answ...

Page 194: ...ompted to enter numbers in the list As soon as you have entered a valid number the parallel call can be activated If the parallel call is activated incoming calls are routed to your phone and all other destination phones in the parallel call list The connection is established with the first phone that accepts the call If the call is not answered by any phone it is forwarded to the configured for w...

Page 195: ...2 You hear a confirmation tone and the line number is announced The other party hears a waiting melody The caller hears a waiting melody Replace the handset Tell your coleague that a call for him is parked and give him the line number Unparking To unpark the call your colleague must proceed as follows Lift the handset j Enter the unparking code see code table Page 202 He is prompted to enter a lin...

Page 196: ... call but so that Station B does not notice but so that you can still talk to Station A You can hear and talk to station A You can hear station B but cannot talk to him because he cannot hear you Station A and B can hear and speak to each other Lift the handset j Enter the code for active silent monitoring and the destination number see code table Page 202 You are connected to the call and can lis...

Page 197: ...t hear you You can hear station B but cannot talk to him because he cannot hear you Station A and B can hear and speak to each other Lift the handset j Enter the code for active silent monitoring and the destination number see code table Page 202 You are connected to the call and can listen End the silent monitoring unnoticed by replacing the handset Your phone internal station A internal or exter...

Page 198: ...he same collective group as you and has like wise been assigned a member number The team member s phone has a loudspeaker One way Intercom and or a speakerphone function Two way Intercom Automatic answering is activated for the team member The team member s phone is idle The member numbers of the callers are known for the One way Intercom and Two way Intercom functions You can cancel One way Inter...

Page 199: ...com From your phone you can directly call any team member whose telephone has a speakerphone function The loudspeaker and microphone of the destination phone are switched on automatically Two way Intercom with variable input of member number n Press the key to use your speakerphone function j Enter the code for Two way Intercom see code table Page 202 followed by the one or two digit member number...

Page 200: ...lternatively if you have disabled the call journal Page 166 Retrieving and dialling the last answered caller The following phone numbers can be saved for retrieval The last answered call The last missed call The last picked up call group call Lift the handset j Enter the code for dialling the last answered caller see code table Page 202 The phone number is dialled and the connection is established...

Page 201: ...urs call function configured ringing when the office is closed you can pick up the call early from your phone You can also forward your phone to the phone with the out of hours call function before leaving the office so that colleagues who have not yet left can pick up calls for you Lift the handset j Enter the code see code table Page 202 for the out of hours call pickup in order to pick up the r...

Page 202: ... 189 Accepting anonymous calls Page 189 Using abbreviated dialling Page 190 Call tracing Page 190 Making a line busy on Page 191 Making a line busy off Page 191 End of hunt group chain on Page 192 End of hunt group chain off Page 192 Edit mode for serial call Page 193 Edit mode for parallel call Page 193 Activating a parallel call Page 194 Deactivating a parallel call Page 194 Parking a call Page ...

Page 203: ...ion you have to Deactivate advisory tones for unsecured voice connections Page 225 and Deactivate automatic opening of the context menu Page 230 Answering a call with a lower Impact Level Prerequisite The administrator has assigned separate call signals for calls with a lower Impact Level Answering a call The phone rings with the defined ringtone for calls with a lower Impact Level The caller is s...

Page 204: ...204 Impact Levels You can also answer the call if appropriate using the loudspeaker key or via the headset ...

Page 205: ...f you are forwarding a partner with a lower IL to a partner with a higher IL this will be displayed when the connection is established Prerequisite The Deflect function is approved by the administrator A call with a lower IL rings Select and confirm the option shown j Enter and confirm the phone number The connection is set up A special icon the forwarding icon and the advisory Lower IL are shown ...

Page 206: ...a conference call At least one of the partners belongs to the lower Impact Level IL zone The advisory Lower IL is displayed in the Conference line Reconnecting You have ended a consultation call for example by replacing the handset The held partner is awaiting retrieval If the held call has the status of a lower IL the advisory Lower IL will also be displayed Confirm the option shown You are recon...

Page 207: ...so configure this setting via the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select and confirm the required colour in the context menu1 Select and confirm the option shown For sample display themes ...

Page 208: ...Press the key shown until the Settings tab is active Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Confirm the option shown W Set the contrast freely adjustable or ac Set the contrast in stages i Confirm the option shown Select and confirm the option shown User Phone D...

Page 209: ...shown until the Settings tab is active Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown The sensitivity bar is activated W By sliding or ac Pressing you can choose one of four levels for the sensitivity i Confirm the option shown Select and confirm the option ...

Page 210: ...ng via the WBM interface Page 265 v Press the key shown until the Settings tab is active Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown Confirm the option shown W Set the contrast freely adjustable or ac Set the contrast in stages i Confirm the option shown Select and confirm the option shown User Phone Display Ke...

Page 211: ...s active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select and confirm the option shown in the context menu1 Select and confirm the option shown Your administrator can set a time of between two and eight hours defining how long the phone should be idle before display backlight...

Page 212: ...own until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select Confirm1 h If necessary delete the current entry j Enter the required value in minutes Page 28 i Confirm the option shown Select and confirm the option shown User Phone Screensaver Inactivity delay mins 30 1 The ph...

Page 213: ...0 seconds v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the waiting time in the context menu1 Select and confirm the option shown User Phone Screensaver Transition 10 1 The phone displays the cu...

Page 214: ...firm the user password Confirm the option shown Select and confirm the option shown j Enter and confirm the time Select and confirm the option shown Setting the date v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Confirm the option shown Select and confirm the option shown j Enter and confirm the date Select and confirm ...

Page 215: ... time format 12 or 24 hour display in the context menu Select and confirm the option shown Date display format z You can also configure this setting via the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the ...

Page 216: ...ntext menu Select and confirm the option shown Setting the difference between daylight saving and standard time Prerequisite Auto DST is deactivated Page 217 Enter the difference to be used for daylight saving time v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the o...

Page 217: ...your administrator z You can also access this information via the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown You can manually set the daylight saving time if a No entered here Page 216 User Date and time Auto DST ...

Page 218: ...s the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the volume you want to adjust for example Handset Confirm the option shown W Set the volume freely adjustable or ac Set the volume in stages Z While setting the volume you will hear correspo...

Page 219: ...e g normal Select and confirm the option shown The following values are available in the list 1 0 sec On 4 0 sec Off 1 0 sec On 2 0 sec Off 0 7 sec On 0 7 sec Off Select and confirm the option shown Ringtone Select your preferred ringtone from the available audio files If no individual au dio files are available the pattern ringtone is preset To upload your own files in mp3 or wav format please co...

Page 220: ...nfirm the required ringtone file1 or pattern You will immediately hear the associated ringer melody Confirm the selected ringtone file Confirm the selected ringtone to use it or try a different ringtone Ringer file ABC mp3 1 The phone displays the current setting Save Exit ...

Page 221: ...interface Page 265 Prerequisite You have chosen the pattern ringtone see Page 219 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select Select the required Ringer tone sequence between 1 and 3 e g 2 in the context menu You will immediately hear the s...

Page 222: ... setting via the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown From the following setting2 select and confirm the option shown in the context menu Wired headset Wireless headset Conference phone Select ...

Page 223: ... Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The setting is made in the same way for all four types The setting for Internal call is described below by way of example Select the option shown Yes indicates that the special ringtone has been activated Select and confirm the option shown Select the ringt...

Page 224: ...nd confirm the option shown Select the required Ringer tone sequence in the context menu between 1 and 3 e g 2 You will immediately hear the set Ringer melody with the selected Ring er tone sequence Confirm the selected setting Select and confirm the option shown Activating deactivating the ringer You can see whether the function is activated or deactivated from the corre sponding icon in the stat...

Page 225: ... setup is the preference set by your adminis trator z You can also configure this setting via the WBM interface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the con...

Page 226: ...ption shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Adjusting the volume for the Key click Select and confirm the option shown For instance select and confirm a medium volume level You can also select one of the following three options Low High Off for no click Key selection Select and confirm the option shown Select and ...

Page 227: ...v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select the option shown Select and confirm the language1 in the context menu Select and confirm the option shown User Locality Language Deutsch 1 The phone displays the current setting Save Exit ...

Page 228: ...talà 5 6 Cymraeg 7 Dansk 8 Deutsch 9 Eesti keel 10 English 11 English US 12 Español 13 Français 14 Hrvatski 15 Italiano 16 Latviešu Valoda 17 Lietuviø Kalba 18 Magyar 19 Nederlands 20 Norsk 21 Polski 22 Português 23 Românã 24 Slovenèina 25 Slovenski Jezik 26 Srpski Jezik 27 Suomi 28 Svenska 29 Türkçe 30 31 32 33 34 35 Ceština Русски ...

Page 229: ...n shown You may choose from the following countries User Locality Country Germany 1 The phone displays the current setting Save Exit 1 Argentinien AR 20 Luxembourg LU 2 Australia AT 21 Mexico MX 3 Austria AU 22 Netherlands NL 4 Belgium BE 23 New Zealand NZ 5 Brazil BR 24 Norway NO 6 Canada CA 25 Poland PL 7 China CN 26 Portugal PT 8 Chile CL 27 Russian Federation RU 9 Croatia HR 28 Singapore SG 10...

Page 230: ...j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Activating deactivating automatic menu display Select and confirm the option shown In the context menu select and confirm to activate automatic menu display Select and confirm the option shown Setting the display time Select and confirm the option shown In the context menu select and confi...

Page 231: ...nterface Page 265 v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu The advisory function is activated Select and confirm the option shown User Configuration Con...

Page 232: ...ssword Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown The Bluetooth settings dialog is selected Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown The Bluetooth function is activated and is now available Prerequisite The Bluetooth function was activated by the administrator for you...

Page 233: ...d confirm the option shown Select and confirm the option shown The Bluetooth settings dialog is selected Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown The Bluetooth function is not transparent to other devices that are not yet connected to your OpenStage User Configuration Bluetooth Configuration Discoverable Yes Save Exit For security ...

Page 234: ...s active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown The Bluetooth settings dialog is selected Select and confirm the option shown j Specify and confirm the required name Select and confirm the option shown By factory default the Bluetooth name is OpenStage MAC addr...

Page 235: ...j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown The Bluetooth settings dialog is selected Select and confirm the option shown Select and confirm the option shown or Select and confirm the option shown or Select and confirm the option shown Select and confirm the option shown Pairing is only performed ...

Page 236: ...ss the key shown until the application s Settings tab is active Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown The Bluetooth settings dialog is selected Select and confirm the option shown j Enter and confirm the PIN Select and confirm the option shown The p...

Page 237: ... Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown The Bluetooth pairing manager dialog is selected Select Select and confirm the option shown in the context menu The system searches for devices If at least one new device is detected select and confirm the relevant Bluetooth device j Enter and confirm the specified PIN Page 236 The message ...

Page 238: ...and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown The Bluetooth pairing manager dialog is selected Select Select and confirm the option shown in the context menu Delete all devices from pairing list Confirm if you wish to delete all devices User Configuration Bluetoot...

Page 239: ...d Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown The Bluetooth pairing manager dialog is selected Select the relevant Bluetooth device Select and confirm the option shown in the context menu The connection is es tablished immediately if the relevant Bluetooth device is reachable or Select and confirm the option shown in the context menu ...

Page 240: ...enu Confirm if you wish to delete the device Renaming a Bluetooth device in the list A Bluetooth device is entered in the list with the name set in the device This is often the device type You can change this logon name v Press the key shown until the application s Settings tab is active Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option ...

Page 241: ...he system searches for devices The detectable Bluetooth devices in your area are listed Select a device for which you wish to block connection Select and confirm the relevant device to add it to the list Removing a Bluetooth device from the blacklist v Press the key shown until the application s Settings tab is active Select and confirm the option shown if nec j Enter and confirm the user password...

Page 242: ...he following overview opens IP Address Displays the IP address or name that was assigned to the phone in the network WBM URL HTTP address of the WBM interface This address is specified in the address line of the Internet browser and is used to call the WBM interface of the phone in the browser DNS domain The administrator can also assign the phone to the IP address of a DNS domain e g http mein op...

Page 243: ...s reset without a warning tone If necessary back up your date on a USB memory stick Page 251 Initiating the reset v Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm Reset selected user data in the context menu The user data is reset to factory settings Personal images fo...

Page 244: ...horised access we recommend deactivating discoverability once you have enabled the connection to a new Bluetooth device Pairing Pairing is the process used by two Bluetooth enabled devices to see one an other and to recognise that they can exchange data It is therefore used for checking the access authorisation of a Bluetooth device in a Bluetooth network To do this a 128 bit link key is created f...

Page 245: ...mpted to accept the vCard Example Select and confirm the option shown Transferring a contact to the phonebook u Press the key shown Select and confirm the option shown Sending a vCard Prerequisite The Bluetooth connection is configured between your OpenStage and one other device Page 232 A vCard file is saved on the OpenStage Search the phonebook for the entry you wish to send u Press the key show...

Page 246: ...to save the vCard data or Sending to an unpaired device Select Select and confirm the option shown in the context menu A search is started and detected devices listed Select and confirm the relevant device in the list The vCard is sent Perform the necessary steps on the destination device to save the vCard data Detected devices are then deleted from the list Paired devices XYZ g Options Search XYZ...

Page 247: ...ce Select and confirm the option shown in the context menu The system searches for devices Select and confirm the Bluetooth headset found Jabra BT500 for instance j Enter and confirm the PIN generally 0000 or 1234 for Bluetooth headsets for more information refer to the headset description The message Pairing in progress is displayed Following successful pairing the device is added to the list of ...

Page 248: ...n You should now hear the on hook signal in the headset j Enter the station number or In the pop up menu Select and confirm the option shown The connection is set up as soon as your input in complete if nec X If necessary set the call volume Repeat dialing 123456 ...

Page 249: ... Bluetooth pairing manager dialog is selected Select the option shown Finding and pairing the Bluetooth conference phone Konftel 60W Hold down the trim key on the Konftel 60W for two seconds until the blue dis play lights flash Warning the device must be switched off first Select and confirm the option shown in the context menu The system searches for devices Select and confirm the Bluetooth devic...

Page 250: ...wer the call you can now n Press the key shown or Select and confirm the option shown or Press the On Off key on the Konftel 60W You are connected with the other party The Konftel 60W is activated You can now for example initiate a consultation call or accept a second call to set up a conference Calling a station Prerequisite The Konftel 60W conference phone is ready for use but turned off see use...

Page 251: ...ium and restore them as re quired You can also restore the backups saved on another phone as a means of transporting your settings and data for instance if your phone has to be re placed A restore operation only works if the relevant settings are enabled on the phone and the current software release supports these settings Every backup is given a separate name and is password protected Setting the...

Page 252: ...ct and confirm the backup available Select and confirm the option shown in the context menu Select and confirm the option shown j Enter and confirm the backup password Select and confirm the option shown j Re enter and confirm the password Naming a new backup Select and confirm the option shown j Enter and confirm a name for the backup Select and confirm the option shown The user data is saved The...

Page 253: ...xt menu for the following options The default setting is Ignore Phone book Call logs Menu data Screensaver images All clip images All ringer tones All midlet data If you want to activate the phonebook s Restore for instance then Select the option shown Select and confirm the option shown in the context menu The restore operation can begin once you have activated all the options you want Select and...

Page 254: ...ser password Select and confirm the option shown Select and confirm the option shown Select and confirm the backup you want Select and confirm the option shown A security prompt is displayed Delete backup 17 08 08 14 42 August 3770 Confirm the option shown to delete the backup Backup deletion is the respon sibility of the user and is therefore not password protected User Phone Backup Restore 17 08...

Page 255: ... Press the key shown until the Settings tab is active Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the backup you want and confirm it to check the settings User Phone Backup Restore 17 08 07 14 42 August 3770 ...

Page 256: ... to which settings were made for your phone Mode ALL CALLS The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded Mode MANUAL You decide when the recorder is started and stopped or paused If the recorder is switched on all further calls will be recorded If you pause the recorder then nothing will be recorded If there are no calls then the rec...

Page 257: ...e set up or cleared down during recording 2 A consultation can be performed during recording 3 Call transfer is also available during recording 4 A second call can be accepted during recording The following features are not supported 1 Playing back recordings over the telephone 2 Deleting recordings over the telephone 3 Functions for editing recordings over the telephone Recording tips You will re...

Page 258: ... recorded automatically Refer to Page 257 to check which calls this can be As soon as the recording starts you will see the recording symbol and hear a beep see also Page 257 You cannot pause the recording manually in this mode Manual call recording Activating or deactivating call recording when the telephone is in idle mode Prerequisite Manual mode is selected The recording button is configured a...

Page 259: ...play The call is now being recorded see also Page 257 Pausing call recording manually during a call Prerequisite Manual mode or AutoStart is selected You are conducting a call Recording has started The recording button LED lights up You are conducting a call see also Page 257 R Press the recording button to pause the recording the LED extinguishes and the recording symbol on the display disappears...

Page 260: ...isplay again You can now terminate the consultation call or for example switch back to the first call party alternate while the consultation call is placed on hold Second call during call recording Prerequisite You are conducting a call Recording has started The recording button LED is lighting You are conducting a call You hear a beep and the recording symbol is shown on the display The call is n...

Page 261: ...ording Prerequisite You are conducting a consultation call Page 70 or you have ac cepted a second call Page 108 and the System conference feature was configured by the administrator Recording has started The main call is placed on hold The recording button LED is lighting Select and confirm the option shown in the connection s context menu You are connected to both parties at once The conference i...

Page 262: ... first line is placed on man ual hold Prerequisite The telephone has more than one line configured The active line is being recorded The recording button LED is lighting Holding and retrieving the call on the line You are conducting a call for example on line A You hear a beep and the re cording symbol is shown on the display The call is now being recorded R Press line key A The line key LED start...

Page 263: ...rmation Diagnostic Information 2011 05 11 08 23 40 00 terminal number 3339 01 sip server 192 168 1 240 02 sip port 5060 03 sip registrar 192 168 1 240 04 sip registrar port 5060 05 sip gateway 192 168 1 240 06 sip transport UDP 07 sip gateway port 5060 08 server features No 09 dns results 5060 10 multiline No 11 registered lines 5060 12 backup active Yes 13 backup proxy 14 software version V3 R0 2...

Page 264: ...1 dhcp reuse No 32 lan port type 0 33 pc port status None 34 pc port type 0 35 pc port autoMDIX No 36 vlan id 37 qos layer 2 38 qos layer 2 voice 5 39 qos layer 2 signalling None 40 qos layer 2 default 0 41 qos layer 3 Yes 42 qos layer 3 voice 13 43 qos layer 3 signalling 7 44 lldp med operation Diagnostic Information ...

Page 265: ...ou have entered and confirmed the phone s IP ad dress 1 Click a menu heading to display the individual menu entries Click the menu heading again to close the menu 2 Click a menu entry to open the corresponding form 3 Make the desired changes 4 Click the corresponding button to save or discard your changes Button functions Login Log on to the phone after you have entered the user password Submit Ap...

Page 266: ...ngers Internal V Page 223 External V Page 223 Recall V Page 223 Emergency V Page 223 Special 1 Special 2 Special 3 Configuration Outgoing calls Autodial delay seconds V Page 118 Callback option V Page 75 Allow busy when dialling V Page 119 Allow transfer on ring Page 113 Allow immediate dialling Page 66 Incoming calls Deflecting Allow deflection V Page 100 Default deflect destination V Page 100 De...

Page 267: ... Allow conferences V Page 121 Secure call alert V Page 225 Toggling associate V Page 110 Lower IL alert V Page 231 Context menu Auto show menu V Page 230 Auto hide time sec V Page 230 Keyset Lines Ring delay seconds V Page 149 Allow in overview V Page 148 Address2 Primary line 1 Ring on off 1 Ringer melody V Page 151 Ringer tone sequence V Page 151 Ringtone V Page 150 Selection order 1 Hot warm li...

Page 268: ...0 TouchGuide V Page 209 Misc Display theme V Page 207 Screensaver Screensaver enabled v Page 211 Inactivity delay v Page 212 Screensaver transition delay V Page 213 Program keys Normal Edit V Page 93 Shifted Edit V Page 93 Key Module 1 if available such as Program keys Key Module 2 if available such as Program keys Key click Volumes Off Low Medium High Keys Keypad only All keys Locality Country V ...

Page 269: ...Web interface WBM 269 Security Password Current Password New password V Page 171 Confirm password Diagnostic information V Page 263 ...

Page 270: ...ocked repdial keys cannot be used This also applies when emergency num bers or predefined numbers from the dial planed are stored on them Check whether your telephone is locked Phone locked Enter Password appears on the screen If the phone is locked unlock it The phone does not ring on call Check whether the ringtone is deactivated see icon in the status bar on the display Page 27 If it is deactiv...

Page 271: ...he Exit no save option You can exit the current menu level with the left key of the TouchGuide Page 21 You will be asked whether you want to Save or Do not save User Date and time Options Save Exit Exit no save Time hh mm Page 214 Date DD MM YYYY Page 214 Daylight savingYes Page 216 Yes No Difference mins mm Page 216 Auto DSTYes No 1 Page 217 Audio Volumes Options Save Exit Exit no save Loudspeake...

Page 272: ...ble Yes No Ringer Pattern Page 223 Ringer melody 2 Page 223 Ringer tone sequence 1 Page 223 External OptionsSave Exit Exit no save Available Yes No Ringer Pattern Page 223 Ringer melody 2 Page 223 Ringer tone sequence 1 Page 223 Recall OptionsSave Exit Exit no save Available Yes No Ringer Pattern Page 223 Ringer melody 2 Page 223 Ringer tone sequence 1 Page 223 Emergency call OptionsSave Exit Exit...

Page 273: ... Ringer melody 2 Page 223 Ringer tone sequence 1 Page 223 Configuration Outgoing calls OptionsSave Exit Exit no save Autodial delay6 Page 118 1 2 3 4 5 6 7 8 9 CallbackYes Page 75 Yes No Busy when diallingYes Page 119 Yes No Transfer on ringYes Page 113 Yes No Immediate dialing Yes Page 66 Yes No Incoming calls Deflecting OptionsSave Exit Exit no save Allow deflection Yes Page 100 Yes No Default d...

Page 274: ...stination 3 Destination 4 Destination 5 Copy Page 80 Paste if copying is active Page 80 No reply after 1 s g Page 81 Enter destination context menu Page 79 List of saved numbers context menu if applicable Edit favorites Context menu Page 79 Options Save Exit Exit no save Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Copy Page 80 Paste if copying is active Page 80 Set delay ...

Page 275: ...No AutoReconnect beep Yes Page 115 Yes No Connected calls OptionsSave Exit Exit no save Allow call transfer Yes Page 111 Yes No Allow call joining Yes Page 73 Yes No Allow exit conf Yes Page 122 Yes No Allow hold rem Yes Page 104 Yes No Hold rem delay 8 Page 105 3 4 5 6 7 8 9 10 11 12 13 14 15 Hold and hang up Yes Page 106 Yes No Music on hold Yes Page 107 Yes No Allow conferences Yes Page 121 Yes...

Page 276: ...Page 149 Allow in overview Yes Page 148 Yes No Hot warm action 1 No action Hot warm dest nnnn Page 130 Address 1 nnnn Ring on off 1 On Ringtone Ringer Page 150 Ringer melody 2 Page 150 Ringer tone sequence 1 Page 150 Selection order 1 1 Overview Page 148 Line up to eight lines Move down Move to bottom Use FPK order Add all lines Save Do not save BLF Busy lamp field not for OpenScape Voice Bluetoot...

Page 277: ...s Exit Add device Delete all Call logging General Page 166 Options Save Exit Exit no save Enable call logYes Page 166 No Missed calls Page 166 Save Exit Exit no save Answered elsewheren Exclude Include Delete entry When called Manually Video Call Video onNo Page 184 Yes No Phone Backup Restore Options Close New Page 252 Options Start backup Start backup Cancelling Backup Backup password Confirm pa...

Page 278: ... clip images Ignore Ignore Restore All ringer tones Ignore Ignore Restore All midlet data Ignore Ignore Restore Replace Page 252 Options Start backup Start backup Cancelling Backup Backup password Confirm password Backup name OpenStage 80 Full ID Delete Page 254 Delete Cancel Screensaver OptionsSave Exit Exit no save EnabledYes Page 211 Yes No Start mins 30 Page 212 0 5 10 20 30 60 Transition dela...

Page 279: ... Unallocated Further functions see Page 282 Labelpredefined or customised Settingsfunction dependent Key Module if available such as Program keys TouchGuide OptionsSave Exit Exit no save Touchguide setting Page 209 Key click OptionsSave Exit Exit no save Volume Page 226 Off Low Medium High Keys Page 226 Keypad only All keys Locality OptionsSave Exit Exit no save CountryDE Page 229 DE Further count...

Page 280: ... Lock phoneNo Yes Network information OptionsExit Phone address Page 242 Web address IP address LAN RX LAN TX PC RX PC TX LAN autonegotiatedYes LAN information10 Mbps full duplex PC autonegotiated Yes PC information Link down Diagnostic information Page 263 Reset OptionsCancel Cancel Reset all user data Page 243 Reset selected user data Page 98 Function key data No Page 98 Yes No ...

Page 281: ...CF unconditional ext CF busy any CF busy int CF busy ext CF no reply any CF no reply int CF no reply ext Ringer off Hold Alternate Blind transfer call Transfer call Deflecting Shift Conference Headset Do not disturb Group pickup Repertory dial Feature toggle Mobility Directed pickup Callback Cancel callbacks Consultation Call Waiting toggle Immediate ring PreView Start application Built in fwd Pau...

Page 282: ...nctions on the Shifted of the function keys Selected dialing Repeat dialing Alternate Blind transfer call Transfer call Deflecting Conference Repertory dial Directed pickup Callback Cancel callbacks Consultation Start application Pause callbacks Resume callbacks ...

Page 283: ...87 Last destination 84 last destination 78 Save destination phone number 79 Saving a destination phone number 85 Variable 78 84 Call forwarding chain 91 Call forwarding favourites 79 Call forwarding information 127 Call lists 43 161 Call logs copying into phonebook 165 Call pickup 59 Call recording alternating 261 automatic 258 AutoStart 258 call types 257 conference 261 consultation 260 controlli...

Page 284: ...sistant Cockpit 140 Executive secretary 135 connecting a call 137 second call 137 F Favourites for call forwarding 87 Forced logoff 180 Forwarding primary line 127 Function keys 19 G General information 13 Graphic display 27 call lists 44 45 icons for call state 37 icons for phonebook entries 40 Voicemail 46 Graphic display settings idle mode for graphic display 212 Group call 59 H Headset answeri...

Page 285: ...y 185 functions 185 hunt group 191 making anonymous calls 186 parallel call 193 parking 195 reachability 193 rejecting anonymous calls 189 serial call 193 silent monitoring 196 OpenStage Key Module 17 Operating instructions 3 Out of hours calls 201 Overview tab 136 139 152 P Padlock icon 51 Parallel call 193 Parking 195 Phantom line 24 Phone locking 174 Phone number directories 155 Phone settings ...

Page 286: ...nt monitoring 196 Single line telephone 14 Speakerphone mode 52 56 speakerphone distance 4 Status icons 27 Symbols application tab 33 multi line 38 status bar 27 System conference 123 T Telephone maintenance 270 Telephone models 18 Telephony interface multi line 38 single line 37 Text input via the display keyboard 28 Theme 207 Time 214 Time display format 215 Toggle Connect 72 TouchGuide 21 Touch...

Page 287: ... have received one or more new messages One or more new entries have been added to the call lists Local call forwarding is activated for all calls Connection status You receive a call After dialling the other subscriber s phone rings You receive a call with a lower impact level Following dialling with a lower impact level Forwarded call with a lower impact level Reconnect with a lower impact level...

Page 288: ...not available The line is busy The line is free Phonebook entries Primary business number Secondary business number Mobile phone number Private phone number E A Cockpit Not available Available Call forward to assistant if available Ring immediately call forwarding cleared Call forwarding to mobile phone Call forwarding to answering machine Call forwarding to a number ...

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