Prima IP KVM Switch User Guide R1.4
Q: I can log in and make successful browser connection with Prima IP. However, I cannot make
a valid viewer connection or the Prima IP does not respond to my viewer connection request.
What can I do about it?
A: The Prima IP video server might not function properly. First, make sure your account have the
SUPERADMIN privilege. If not, you should request one that has the SUPERADMIN privilege to do the
troubleshooting job for you. Next, go to the Apply Settings Page on the Web Management Interface and
then hit the Apply Settings button to restart Prima IP. Then wait for at least 10 more seconds for it to start
completely. Try to make the viewer connection again to see if it is back to normal. Second, If the Apply
settings button could not bring back the Prima IP video server to normal working condition, try to hit the
Emergency Reboot button (could be found on the Maintenance Page of the Web Management Interface) for
a complete start from ground level. An Emergency Reboot is a clean reboot, and it takes longer time for
Prima IP system and video server to load, thus you have to wait at least a minute for the system to be up
and running. Then try to make the viewer connection again to see if it is brought back to normal function
again. A cold boot of Prima IP is always a last resort to bring the Prima IP back – just try to disconnect the
power adapter form Prima IP and wait for sometime (30 seconds) before plugging in again for a cold start
over.
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