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Prima IP KVM Switch User Guide R1.4

Centralize your remote servers control

If you have multiple

Prima IP

units installed in a distributed manner among your global branch

offices, you can then simultaneously monitor different remote servers distributed over this IP

KVM Link Extender infrastructure on a single client desktop.

Five Win32 viewers on a Windows client desktop

(each showing one different remote server desktop)

Four Java Viewers on a Linux client desktop

(each showing one different remote server desktop)

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Summary of Contents for Prima IP 16

Page 2: ...nt to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generat...

Page 3: ...WIN32 VIEWER CHARACTERISTICS 33 3 9 TITLE BAR INFORMATION 37 3 10 THE SELECT COMPUTER BOX 37 3 11 VIEWER QUICK MENU 39 3 12 JAVA VIEWER CHARACTERISTICS 43 3 13 COMMON VIDEO DISPLAY PROBLEM TROUBLESHO...

Page 4: ...SOFTWARE VERSION INFORMATION UPGRADE CONFIGURATION BACKUP AND UPLOAD 84 4 17 LOGOUT LOG OUT THE WEB MANAGEMENT 87 4 18 APPLY SETTINGS VALIDATE NEW SETTINGS 88 5 LOCAL CONSOLE OPERATION 90 5 1 CONTROL...

Page 5: ...ient software viewer on any computer All you need for accessing your computer remotely is to login download the viewer and get yourself connected to a whole bunch of servers in seconds Upgrade and Con...

Page 6: ...ss but also plays the role of KVM management It manages the software version of all KVM switches connected in the daisy chain and upgrades automatically any KVM switches whose software is not the late...

Page 7: ...update functionalities and features Web update can be easily performed across internet by a remote SUPERADMIN Advantages Galore With Prima IP the server administrator can access enterprise server roo...

Page 8: ...0 100 and serial PPP server and client connections TCP IP remote connection 256 bit SSL encrypted Web Management Interface for all settings and upgrade backup features Thin client Viewer Program Win 3...

Page 9: ...by connection to remote LDAP or RADIUS server 3 user privileges o SUPERADMIN to access complete set of management features and user features including Power ON OFF remote servers o ADMIN partial set o...

Page 10: ...se across the Internet even when bandwidth availability is limited LAN WAN Configurations The Prima IP KVM switch enables local and remote access of the connected computers servers behind anytime anyw...

Page 11: ...nnected to a Remote Power Control Device PPP connections The Prima IP KVM switch can serve either as a PPP client or a PPP server to support PPP connection The Prima IP offers a second backup connecti...

Page 12: ...LED is lit as solid orange when the current digital link is running on 100Mbps speed The Link Act LED gives off solid green light when a network link is established and flashes whenever network transm...

Page 13: ...e Daisychain OUT port is of a HDB 15 female connector where you can daisy chain downstream to a Prima KVM switch Serial Port 1 RJ 12 This is the so called Console Management port and it is where you c...

Page 14: ...utton located to the left of the Power Receptacle and can only be accessed by prying down with a pointed needle tip To depress the recessed button for over 5 seconds and upon release it will restore P...

Page 15: ...or the Combo free USB PS 2 KVM cable The Combo free USB PS 2 KVM cable is highly recommended for your convenience A monitor with a standard D sub 15 pin video connector HDB 15 that you have verified t...

Page 16: ...the Prima IP local console ports that is keyboard mouse and monitor port specifically Step 3 Connect to Computers If you have no intention to daisy chain your Prima IP KVM switch with either of the P...

Page 17: ...5 female of the master Prima IP KVM Switch to the DaisyChain IN Port HDB 15 male of the second Prima KVM switch Then connect the power adapter cord to the second Prima KVM switch to power it on 3 3 If...

Page 18: ...the connected computers On the Prima local console you should switch to every computer and verify that the keyboard mouse and monitor are all working on each of the connected server s Now that you ha...

Page 19: ...Adjust the pointer speed slide bar to the exact middle 2 Select the Acceleration as None 3 Uncheck the Move pointer to the default button in dialog box Click OK Windows 98 Access Control Panel Mouse O...

Page 20: ...rmance 1 Resolution modes should refrain from too much peculiarity and better adopt ones that are within Prima IP s standard support 2 Turn off the Menu special transition effects on your operating sy...

Page 21: ...ls to determine the best display mode for your desktop on Prima IP viewer Disable special transition effects on the screen outputs of your connected servers Go to Control Panel Display Appearance Effe...

Page 22: ...dth demands for their transmission across internet 2 5Configure IP Address and Port Base Step 1 Connect your Prima IP to the Ethernet LAN The factory default network settings for Prima IP are as follo...

Page 23: ...ting by clicking Apply Settings Step 6 Verify Prima IP s network connection Connect to Prima IP by Web Management Interface using the new IP address Note that the IP address should be followed immedia...

Page 24: ...ed for viewer connection Port base 8 used for secure browser connection However if you intend to use your own port base setting just access the Web Management interface and configure the port base For...

Page 25: ...d outbound in which port_base 5970 is the Prima IP viewer connection port port_base 8 5978 is the browser SSL connection port port_base 9 5979 is for viewer internal communication etc For example Rout...

Page 26: ...you obtain your own certificates for Prima IP or go forth to generate them using software like XCA For certificate generation using XCA please refer to How to Generate Prima IP Certificates using XCA...

Page 27: ...e server crt and the serverkey pem The certificate and key for LDAP authentication could be uploaded likewise You don t have to reboot each time when you finish uploading one certificate You could do...

Page 28: ...SSL connection that provides encryption for mouse keyboard and video and uses 1024 bit PKI authentication The choice of a security level to be implemented for the Prima IP viewer connection is of mos...

Page 29: ...nter the password that is used when the global user password setting is enabled as your active password policy Step 2 Go to the Apply Setting page and hit the Apply Setting button to validate your sel...

Page 30: ...l 3 viewer security clientpwd if you use the default set of certificate provided on Prima IP CD ROM 3 User account and password as you have specified in the User Management page It is required only if...

Page 31: ...r Kripview_install exe Install the viewer program on the client computer that will connect to Prima IP After installation a desktop icon will be created on your client desktop 3 2Install Java Viewer o...

Page 32: ...default set of certificates You can use the default client certificates provided on CD ROM However it also allows you to use your own set of certificates Note that if you intend to use your own set o...

Page 33: ...he personal client certificate that is the client_name1 p12 is password protected more caution is never to blame Note that the win32 viewer and the java viewer require separate certificate importation...

Page 34: ...Quality for viewer connection over LAN No Compression Best Video Quality with no compression Local Cursor Shape No cursor local cursor invisible on Prima IP Viewer Dot dot shape for local cursor on P...

Page 35: ...ificates for PKI authentication For details please refer to section 3 3 Import certificates to Prima IP Viewer on the client Computer and Section 4 15 Security Certificates Installation Viewer Encrypt...

Page 36: ...if you are using a dial up modem line and experiencing slow keyboard mouse movement and response you might check whether you are using the default LAN encoding scheme or even the No Compression scheme...

Page 37: ...Options After you have optimized you connection options you might want to save the connection options Next time when you log in with the Prima IP viewer to Prima IP server the viewer on that specific...

Page 38: ...te that only the win32 viewer supports full screen mode The java viewer does not support full screen mode Click the Prima IP viewer icon on the title bar of the viewer window to evoke the Quick Menu S...

Page 39: ...ode to restore it to window mode Scale the Window Size of your viewer Click the Prima IP viewer icon on the title bar of the viewer window to evoke the Quick Menu Select Connection options on the Quic...

Page 40: ...obal branch offices you can then simultaneously monitor different remote servers distributed over this IP KVM Link Extender infrastructure on a single client desktop Five Win32 viewers on a Windows cl...

Page 41: ...2 Viewer The Select Computer box allows the user to perform intuitive Click and Switch operation without memorizing the varying port switching hotkey commands of all kinds of KVM Switches possibly ins...

Page 42: ...ect Computer Box click the Viewer Computer List option on the Quick Menu For the java viewer the Select Computer Box will not appear by default Quick Menu Java Viewer To switch to specific computer ju...

Page 43: ...The Quick Menu of Prima IP s Win32 Viewer can be evoked by clicking the program icon on the leftmost of the title bar or right clicking anywhere on the title bar For the Java Viewer Just click the Me...

Page 44: ...Prima IP KVM Switch User Guide R1 4 Select computer Select the remote computer by a drop down combo box View Computer ICONs Open the Select Computer box for computer selection by clicking icons 40...

Page 45: ...wer Adjust Screen Fine tune the screen area by pixel shifts Adjust Screen Box Win32 viewer Connection options Open the Connection Options dialog box Connection Options dialog Box Win32 viewer Connecti...

Page 46: ...in the connection of Level 3 security 256 bit SSL encryption and PKI Authentication will not be saved and will be asked for every time when you login under Level 3 security setting Screen Refresh For...

Page 47: ...n the viewer screen display on remote login client you should also refer to Section 2 3 Prepare your Computers for Connections to Prima IP and Section 2 4 More Tips for Server Desktop Configuration fo...

Page 48: ...d of the LAN or No Compression encoding scheme from the viewer connection option menu However if the connection is made only within LAN with plenty connection bandwidth LAN or No Compression encoding...

Page 49: ...completely Try to make the viewer connection again to see if it is back to normal Second If the Apply settings button could not bring back the Prima IP video server to normal working condition try to...

Page 50: ..._number https 192 168 1 225 5908 Remember that it s a secure SSL encrypted connection so you should type https instead of the usual http Otherwise the connection will not be established The port numbe...

Page 51: ...Access User privilege Prima IP Browser Management Access Privilege Feature Page SUPERADMIN ADMIN USER Download Date Time Video Server Power Control Computers Server Log Video Modes Alarms LAN TCP IP...

Page 52: ...such as Windows 98 Me NT 2000 XP 2003 Server and the java viewer is truly cross platform for all major Operating Systems including Windows Linux MacOS etc However you should install Java Runtime Envi...

Page 53: ...the option to Automatical y Synchronize with an Internet Time Server NTP the time setting will be periodically synchronized to the time of NTP server specified on each restart of the Prima IP and eve...

Page 54: ...P Synchronize Prima IP system with time server you specify Note that if you choose this option the original Current Date and Time settings you manually entered will be refreshed with the time provided...

Page 55: ...Speed Low Quality High Speed Each of the three video filter levels is adapted to different combination of video quality and bandwidth requirements Users can select their preference according to actual...

Page 56: ...sometimes seen in the viewer screen as black gaps Automatic Image Optimization for Speed This option is to optimize the screen frame images Prima IP captures for more display Scanning Scanning Period...

Page 57: ...default to Home key HOME For example to synchronize the remote and the local mouse cursor you have to hit CTLR CTLR Home To find out the key positions on a standard keyboard please click the Keyboard...

Page 58: ...nstantly between different languages and even different input methods alternately with Alt Shift and Ctrl Shift However these two Windows hotkey will act not only on the local system but also on the r...

Page 59: ...e the remote power control over Prima IP viewer interface The power control device needs an initialization dialog chat script style Specify a login script for your power control device However if your...

Page 60: ...he KVM Port Number Select the target KVM port to which your target computer is connected You can just select from the drop down combo box for the target port number to be designated with various port...

Page 61: ...pecified alarm either No Video Blue Screen NumLock Test failure For more details please refer to the Sec ion 4 9 Alarms e mail Notifications and SNMP Logging Support for Server Alerting Events The del...

Page 62: ...s Print Statistics To record the statistics of the video server and port switching activity by Prima IP remote users you should check this option to print statistics to the server log file Refresh Cli...

Page 63: ...odify or add a new display mode involves special technical details For ordinary users we do not recommend you to modify the existing video mode database Incorrect modification of an existing video mod...

Page 64: ...k the Submit button to write new setting to your video mode database Suppress the selected video mode To eliminate the target video mode from the video mode database click the Suppress button Normally...

Page 65: ...from a remote computer When Prima IP s scanning function is enabled it scans through the connected computers and when detecting any outbreaks of critical server events it will trigger e mail notifica...

Page 66: ...power failure or an out of range video mode If you want Prima IP to respond immediately to this alarm event just check the Enable Alarm option Note that you first have to check the Enable Alarm option...

Page 67: ...M r Prima IP MIB DEFINITIONS BEGIN IMPORTS enterprises FROM RFC1155 SMI OBJECT TYPE FROM RFC 1212 TRAP TYPE FROM RFC 1215 DisplayString FROM RFC1213 MIB prosum OBJECT IDENTIFIER enterprises 997 produc...

Page 68: ...trapInfo 5 Prima IP Traps noVideo TRAP TYPE ENTERPRISE Prima IP VARIABLES alertMessage Prima IPName computerNumber computerName DESCRIPTION No Video Power Off or Out of Range Video Alert 1 blueScreen...

Page 69: ...button found on the Apply Settings page to reboot Prima IP Host Name Specify the host name for Prima IP as appears within your Local Area Network Domain Name Leave empty if unknown Specify the domain...

Page 70: ...only by using different port number mappings Use DHCP Normally it is NOT recommended to use the DHCP setting for Prima IP However if you have no choice but to use DHCP as the only available source for...

Page 71: ...idth to PPP connection either when Prima IP is connected as PPP server or PPP client PPP Connection Disabled PPP The default setting of this PPP connection option is default to Disable PPP If you have...

Page 72: ...Maximum Speed bps select the maximum serial modem speed for the PPP connection User Name Here you should specify the user name for PPP connection login by the peer computer Password Here you should s...

Page 73: ...cases using a dial in account given by ISP you could always look up the dynamic IP assigned to Prima IP by your ISP or enterprise PPP server and give it to those remote users who will want to access P...

Page 74: ...orrect AT F OK AT C3 N3 K3B0N1 OK ATD0860922000 CONNECT PPP Connection Prima IP Local IP address When the PPP connection is established the Prima IP local IP address that is used for PPP connection wi...

Page 75: ...IP Note that Only when you have selected your password policy to be User Password policy will the currently connected users be registered and shown on this page If you are using other password policie...

Page 76: ...scription on it Make necessary editing and enter the user password and confirm it again or maybe modify the access privilege as is necessary then click Save button Next you should specify the user gro...

Page 77: ...to exit If you decide to abandon the setting you can always click Cancel to abort and return to the User Management page Delete To delete a user account from the data base just select it from the lis...

Page 78: ...the RADIUS server Note that the RADIUS secret or the Shared Secret is a shared text string that is used as a password between the RADIUS client and RADIUS server Remote Authentication By default the R...

Page 79: ...ails please refer to Section 4 15 Security Certificates Installation Viewer Encryption and Password Policies Server Enter here the IP address of the LDAP server Port Enter here the port number used in...

Page 80: ...Second Server if any If there is a second RADIUS server for authentication you can enter its IP address here Password Authentication Protocol Here you should select the password authentication protoc...

Page 81: ...the existing user groups for subsequent settings specific to that user group Group Settings Name Here you can specify a new user group name just by typing into this field Select all ports by checking...

Page 82: ...leration Acceleration Rate This option will allows you to select the mouse acceleration factor for the local console Mouse acceleration factor range is from 1 x to 20 x for your selection Acceleration...

Page 83: ...ble the mouse acceleration on the local console for more efficient mouse maneuvering To enable local console mouse acceleration will not affect the mouse acceleration on the connected server since it...

Page 84: ...ck Apply Setting to apply new settings to Prima IP immediately Certificate and Keys root crt server crt serverkey pem ldapcert crt ldapkey pem File path Here you can specify the file path that is dire...

Page 85: ...rtificate will begin uploading to Prima IP After the uploading is completed you can then see the prompt page for reboot PKI Authentication for Level 3 security setting You have to upload a set of cert...

Page 86: ...tall certificates on their client computers However the viewer connection is encrypted with 256 bit SSL technology to ensure any data contents transmitted via the viewer connection is protected includ...

Page 87: ...led as your active password policy There are altogether nine possible combinations of Viewer Security Levels Password Policies that are available for a flexibility to adapt to your security needs Plea...

Page 88: ...ns Built on 07 29 06 11 35 48 KVM Firmware 02 11 06 Software Upgrade ikmod xx xx xx Generally the Prima IP upgrade file comes with a file name such as ikmod xx xx xx for example ikmod 06 07 29 The ikm...

Page 89: ...ade the firmware of the its IP module To perform software firmware upgrade for Prima IP File Path Just browse to the location of the update file and then click the UPLOAD button A running progress ind...

Page 90: ...ick the BACKUP button and then you ll see a file download prompt Choose the location for saving your configuration file tgz and then click Save to save your configuration backup file to where you want...

Page 91: ...eb Management To log out Prima IP Web Management Interface just hit the Logout link on the left frame of the Prima IP Web Management Interface and a prompt box will ask you whether you want to close t...

Page 92: ...gs immediately activated You should Apply Settings so that new settings can be put into use at once The Apply Setting button will disconnect all current viewer connections In addition to the Apply Set...

Page 93: ...button no longer works to bring Prima IP to an effective restart you can click the Emergency Reboot button on the Maintenance Page Only bear in mind that The Emergency Reboot is a total reboot and ta...

Page 94: ...ve computer channel that can be controlled by the shared keyboard mouse and monitor Pressing the key during normal operation will cause the corresponding channel to be selected Keyboard Hotkeys Some c...

Page 95: ...yz 01 04 or 01 08 or 01 16 Table 5 1 Summary for Hotkey Sequences On Screen Display Note that while OSD is activated all the front panel buttons and mouse activity will be made inactive To activate t...

Page 96: ...is connected to the KVM switch via the USB interface and feeding power to the KVM switch Others that are not seen with either of both symbols after them are currently either not connected or the PS 2...

Page 97: ...autologout 00 99 min Title Bar Specify the position of the OSD title bar Hotkey Specify the hotkey preceding sequence IP specify the local IP address for the Prima IP KVM Switch Submask Specify the su...

Page 98: ...an OSD Menu option Select PC Front Panel Button Press the corresponding button on the specific switch to which the channel you want to select is connected Hotkey Scr Lk Scr Lk a b y z Select PC port...

Page 99: ...ve to activate the OSD Menu first Hit ScrLk ScrLk Space Bar to activate the OSD Menu Then use the cursor keys to navigate to the channel you want and then hit Enter key to select the PC channel In a d...

Page 100: ...button Hotkeys Scr Lk Scr Lk Pg Dn Previous bank OSD While the OSD is activated on the console screen press the Page Up key to rotate through the bank selections upwards Next Higher Bank when daisy ch...

Page 101: ...The OSD Title Bar will show the computer name on the screen You can toggle the OSD Title bar ON Off just by the hotkey 97 OST Title Bar on off Scr Lk Scr Lk T OSD Title Bar Position OSD You can select...

Page 102: ...cursor keys to navigate to the Auto Logout option on the OSD Setup Menu and then hit Enter to select and edit the Autologout timeout value The OSD Menu Timeout is disabled by default You can specify a...

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