UnaliWear Kanega LTE User Manual Download Page 36 | Manualshive

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IF WATCH DOES NOT HAVE CELL CONNECTION AT INITIAL SET UP TO MAKE A TEST CALL TO THE
OPERATOR AT THE MONITORING CENTER.

KEY WORDS

Use these key words to quickly find a topic in the User Guide.

Airplane mode (page 24)
Batteries (page 8)
Battery charger (page 8)
Brightness control (page 23)
Customization and menu settings (page 22)
Emergency functions (page 14)
Fall detection (page 15)
Medication reminders (page 27)
Notifications (page 17)
Information screen (page 20)
Repeat tutorial (page 25)
Update settings (page 20)
Wearer web portal (page 27)

Restoring

Setting Up

No cell signal

Call support

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Summary of Contents for Kanega LTE

Page 1: ...Page 1 Customer Success community unaliwear com 888 343 1513 www unaliwear com support ...

Page 2: ... LTE WATCH FOR THE FIRST TIME 8 4 BATTERY CHARGER 8 Battery charger layout 8 Charging your batteries 9 5 BATTERIES 9 Requirements 10 Battery life 10 Changing batteries on the watch band 10 Charge status 10 Battery notifications 11 6 COMMUNICATION 12 Speaking to your Kanega LTE watch 12 Speaking voice commands to your Kanega LTE watch 12 Displays indicating the Kanega LTE watch hears your voice com...

Page 3: ...ding to a fall detection notification 15 Monthly test calls 17 Monitoring center calls 17 8 NOTIFICATIONS 17 Fall detection notification 17 Standard notifications 17 Responding to a standard notification 17 9 FEATURES 19 Display 19 Time 19 Date 20 Information Screen 20 Sleep Mode 20 Update Settings 20 Announcements 21 Wearer opinions and feedback 21 10 CUSTOMIZATION 22 Clock Face Options 22 ...

Page 4: ...reen 26 11 MEDICATION REMINDERS PREMIUM SERVICE 27 Kanega Wearer Portal 27 Getting your security code from your Kanega LTE watch 29 12 CARE AND MAINTENANCE 29 Cleaning 30 Skin Sensitivity 30 Disposal 30 13 FREQUENTLY ASKED QUESTIONS FAQS 31 14 BASIC TROUBLESHOOTING 32 15 DISPLAY GLOSSARY 32 16 NOTES 37 ...

Page 5: ...one personal emergency response device with no need for a smartphone The Kanega LTE watch is designed to wear all the time to keep you independent active and safe It provides fall detection and emergency response What s in the box Kanega watch Four 4 Kanega batteries One 1 battery charger with a power cord User Guide and a Quick Start to help you initially turn on the watch ...

Page 6: ...tects the display so don t worry about cracking the display The clock face is not touch sensitive Microphone The microphone enables the watch to hear you The microphone is located on the upper right hand side of the watch display approximately at 1 00 Speaker The speaker is where the watch s sound resounds It is located on the lower right hand side of the watch case approximately at 4 00 Magnetic ...

Page 7: ...alls happen at night The majority of the time you can press the crown button once for less than one 1 second and the watch displays text how to proceed 2 ABOUT THE USER GUIDE The user guide is an in depth reference to understand the Kanega LTE watch s functionality with a visual glossary for displays of the watch screens The Quick Start is a guide to instruct you how to turn on your Kanega LTE wat...

Page 8: ...own button starts the tutorial c The voice tutorial will teach you How to communicate with the watch How the watch communicates with you and How to contact an operator at the monitoring center Note Once the Press crown to begin screen appears you have one 1 minute to press the crown button If you do not press the crown button within one 1 minute you see a Back to sleep screen and the watch returns...

Page 9: ...reen light on charger jack is on 2 Insert three 3 batteries into ports by placing the top end with the gold prongs first and then pressing the bottom of the battery gently downwards until you hear or feel it attach into place 3 The battery light fades red when batteries are charging and turns green when they are charged Charging time may take up to 4 hours Leaving the batteries in the charger afte...

Page 10: ...ng batteries on the watch band When it s time to change your batteries remove a battery from your Kanega LTE watch and place in the empty port on the charger Then remove a charged battery to replace it Repeat for the second battery Please watch our video on changing batteries on your Kanega watchband at www unaliwear com support Your Kanega battery charger has three 3 ports for your batteries We r...

Page 11: ...ctivity level The buzzes occur every six 6 seconds for thirty seconds During the 30 seconds you can respond with one of the following actions Verbal o Say Fred Astaire yes The Kanega LTE watch says It is time to change the batteries and Change batteries appears on the display as shown below o Say Fred Astaire no The notification buzzing ends and you will be reminded again in 15 minutes Touch o Pre...

Page 12: ...Fred Astaire Fred Astaire allows the watch to hear and listen to you Permission only speaking The Kanega LTE watch can only speak to you after you give it permission by speaking its name Fred Astaire The watch does not interrupt you or your day The Kanega watch s built in microphones respond to voice commands Speaking voice commands to your Kanega LTE watch You first speak Fred Astaire then you wi...

Page 13: ... the time You must say Fred Astaire first and see the ear icon before talking to your watch How the Kanega LTE watch gets your attention 1 Verbal The watch has a built in speaker The speaker is used when responding to your voice commands or when you are talking to a monitoring center operator 2 Sensory The Kanega watch has built in tactile sensations or notifications that feel like vibrations or b...

Page 14: ...ou have asked for help When your Kanega LTE watch detects your call for help the clock face displays the text Calling Operator and will speak to you to let you know the call center is being alerted Canceling an emergency call When an emergency call is requested your Kanega LTE watch begins connecting you to an operator at the monitoring center This process can take up to three 3 minutes You can ca...

Page 15: ...on The Kanega LTE watch contains special technology to automatically detect falls No fall detection is 100 accurate including the Kanega LTE watch The watch occasionally detects a sudden movement that is not a fall If there are movements that you consistently make that are not falls the Kanega LTE watch learns these are not falls though this process may take several months If the watch thinks you ...

Page 16: ...say NO The watch returns to the clock face and no further action is taken If the notification is ignored The watch attempts to get your attention by repeating the spoken instructions and beeping periodically If the notifications are ignored your Kanega LTE watch automatically calls the monitoring center operator to ensure your safety in the event you are physically unable to respond to the fall de...

Page 17: ...ars Please inform your emergency contacts 8 NOTIFICATIONS Notifications provide a way for the Kanega LTE watch to get your attention when it needs to interact with you for some reason such as when a fall is detected or an announcement Notifications can either be fall detection emergency notifications or standard notifications Fall detection notification When the Kanega LTE watch issues an emergenc...

Page 18: ...ction 11 on page 27 Wearer opinion feedback The watch displays Offer Opinion and enters feedback mode after the notification is acknowledged by pressing the crown button once See wearer opinion and feedback section 9 8 on page 21 o Say Fred Astaire no The notification buzzing ends and the notification content will be cancelled However the battery swap notification will be deferred and occur 15 min...

Page 19: ...leep vs awake mode Watch orientation on wrist Emergency notification No single factor has absolute control over the display brightness A blend of factors determines the display brightness The display brightness changes quickly at the start of an emergency and adjusts gradually in response to ambient light intensity changes during a non emergency Sleep mode turns the display off if there s no activ...

Page 20: ...anega LTE watch monitors your activity level through sensors on the watch including when you are sleeping During sleep mode raising your arm to glance at the watch will not illuminate the display This behavior prevents the display from emitting unintended light in your sleeping area You can momentarily wake the watch by pressing the crown button once quickly which will illuminate the display for 5...

Page 21: ...e watch returns to the clock face and the watch will not ask for your opinion again until the next survey occurs Press the crown button one 1 time and the watch displays Okay to speak If it is okay for the watch to speak say yes and the watch continues as explained above No response for 30 seconds The watch returns to the clock face and the watch will not make an announcement again until the next ...

Page 22: ...of each feature press the crown button two 2 times quickly Clock Face Options The first menu feature is the Clock Face screen that allows the selection of an analog or digital display of the time Analog is the default display The digital display can be a 12 or 24 hour clock military time To adjust the clock face 1 If the watch display is black press the crown button one 1 time to display the time ...

Page 23: ...play the time Clock screen If it is already displaying the time then proceed to next step 2 Proceed to Date screen by pressing the crown button one 1 time 3 Proceed to Information screen by pressing the crown button two 2 times 4 Proceed to Update Settings screen by pressing the crown button one 1 time 5 Proceed to Clock face screen by pressing the crown button one 1 time 6 Advance to Brightness s...

Page 24: ...times 4 Proceed to Update Settings screen by pressing the crown button one 1 time 5 Proceed to Clock face screen by pressing the crown button one 1 time 6 Proceed to Brightness screen by pressing the crown button one 1 time 7 Advance to the Listening screen by pressing the crown button one 1 time Press the crown 2 times quickly to cycle through the two screens or do nothing and in 15 seconds the w...

Page 25: ...ane mode On and Off 9 Once you select the correct Airplane mode you can either press the crown button one 1 time to advance to the Regulatory screen or do nothing and in 15 seconds the watch returns to the main Clock screen When Airplane mode is ON cellular and Wi Fi are not functional When Airplane mode is OFF Wi Fi and cellular function normally If you try to call for help or if the watch detect...

Page 26: ...epeat Tutorial mode by pressing the crown button one 1 time Press the crown button two 2 times quickly and the Kanega begins your 5 minute voice tutorial again While you are listening to the voice tutorial you are not actively monitored by the monitoring center We recommend you be seated while listening to the voice tutorial Show me how to repeat the voice tutorial Regulatory Screen This screen co...

Page 27: ...orget to take your medications and pills again As an extra paid service the Kanega LTE watch medication reminders are customizable and easy to understand Kanega Wearer Portal Your Kanega wearer portal is a location where you can add edit and delete medication reminder times You only need to know your last name and the security code from your watch Accessing your Kanega wearer portal Visit www my k...

Page 28: ...ication reminders on your watch After you save your reminders update your watch by going to Update Settings in your user menu Once your watch is updated your reminder times are activated and begin at the next reminder time Receiving medication reminders on your watch You receive medication reminders the same as other notifications At the time of your reminder you will feel two 2 buzzes or vibratio...

Page 29: ...to move through the next six 6 screens to see the Get Security Code screen The six screens you pass are Update Settings Clock Face Brightness Listening Airplane Mode and Repeat Tutorial 4 When in the Get Security Code screen press the crown button two 2 times quickly and the watch speaks and displays a security code for 10 minutes After you enter and save the security code into your Wearer Portal ...

Page 30: ... watches and the skin If you have sensitive skin or are prone to contact dermatitis we recommend drying your watch after getting it wet Disposal Do not throw your batteries in the trash The Kanega batteries require special handling when disposing Before disposing of a bad battery check with local state and federal regulations to ensure proper compliance and safety Your watch is built to be splash ...

Page 31: ...se clock face and band Q Will I be allergic to the Kanega LTE watch if I have allergies to certain materials A Unlikely The watch is made of hypoallergenic polymer and should not cause any irritations or allergic reactions Q What should I do if my watch fits too loosely or is too tight A Contact Customer Support for a new band size then you can take your watch to any reputable jeweler and they can...

Page 32: ...attery If that does not work then re charge the battery s on the charger for a few hours and try again If you still cannot get a battery reading above 0 on your watch contact Customer Support at 1 888 343 1513 My watch shows a date of January 23rd when it s not January 23rd This means the watch has recently performed a maintenance reset It should update automatically to the correct time within a f...

Page 33: ...ial Regulatory certifications Charge percentage for each battery Last time and type of watch check in Wi Fi or Cell Current date large display ON OFF Update Settings Update completed Analog Digital time 24 hour military time Five 5 different brightness levels Level 1 shown Current time and date Overall battery charge Updating ...

Page 34: ...s need changing COMMUNICATION SCREENS Change both batteries Only one battery needs to be changed Emergency Icon Fall Detected Cancel if false alarm Series of screens before and during the time the wearer is giving feedback First notification icon with vibrations Asking for permission to speak Reminder to take medication ...

Page 35: ... How to make a test call to the operator For more information Congratulations Begin tutorial Sleep mode Tutorial intro To continue the tutorial Learning to speak to the watch Learning to get the time Watch is calling the monitoring center Call ended or disconnected Call connected Listening ear icon Thinking text after ear icon Listening band Thinking band Call dis connected and restoring ...

Page 36: ...ser Guide Airplane mode page 24 Batteries page 8 Battery charger page 8 Brightness control page 23 Customization and menu settings page 22 Emergency functions page 14 Fall detection page 15 Medication reminders page 27 Notifications page 17 Information screen page 20 Repeat tutorial page 25 Update settings page 20 Wearer web portal page 27 Restoring Setting Up No cell signal Call support ...

Page 37: ...Page 37 16 Notes This page is intentionally left blank for you to take notes while talking to the operator or customer support ...

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