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FREQUENTLY ASKED QUESTIONS (FAQs)
Q: How often do I need to charge my batteries?
A
:
Best practice is to proactively change your batteries daily. Keep the other two batteries
in the charger at all times to make battery changes quick and easy.
Q: If I travel will my watch change time zones automatically?
A:
YES.
Your Kanega LTE watch updates to the correct time zone in the continental U.S.
Q: Can I wear my Kanega LTE watch out of the country?
A:
NO.
Your Kanega LTE watch will not operate properly outside of the U.S. due to
differing cellular standards.
Q: If there are changes to my home Wi-Fi network, do I need to make any changes to the
Kanega LTE watch?
A:
YES
. If you change Internet providers or make Wi-Fi network changes such as a new
router or changes to your network passwords, immediately contact Customer Support so
your Kanega LTE watch will be able to communicate through your Wi-Fi.
Q: How do I clean my watch?
A:
To clean your watch, take a slightly dampened cloth, using regular tap water or an
alcohol wipe, and lightly wipe down your watch case, clock face, and band.
Q: Will I be allergic to the Kanega LTE watch if I have allergies to certain materials?
A:
Unlikely
. The watch is made of hypoallergenic polymer and should not cause any
irritations or allergic reactions.
Q: What should I do if my watch fits too loosely or is too tight?
A:
Contact Customer Support for a new band size, then you can take your watch to any
reputable jeweler and they can replace the band easily.
Q: Where can I get new batteries?
A:
Contact Customer Support if you need a battery replacement.
Q: What should I do with the old batteries?
A:
Do not throw them in the trash.
The Kanega LTE watch batteries are Lithium Ion
batteries and require special handling when disposing. Before disposing of a bad battery,
check with local, state and federal regulations to ensure proper compliance and safety.
Q: Is the Kanega LTE watch waterproof?
A:
The Kanega LTE watch is dust and splash-proof and conforms to the IP67 standard.
You can wear your watch while washing your hands or in the shower, but immersive
activities such as swimming are not recommended.
Q: Can I wear my Kanega LTE watch in the shower or swimming?
A:
Yes.
You can wear your Kanega LTE watch in the shower.
B
.
No
, it is not recommended to wear your Kanega LTE watch while swimming.
