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14
BASIC TROUBLESHOOTING
Symptom
Things to Try
What’s Next?
I just received my watch
and cannot turn it on
Be sure the batteries are fully
charged before placing them on the
watch. Press (not turn) the crown
button on the side of the watch one
(1) time to start the voice tutorial.
If the watch does not turn on
contact Customer Support at
1-888-343-1513.
When I insert a battery in
the charger the light on
the charger does not
appear.
Check that the battery gold prongs
are facing downwards in the charger.
Remove and replace the battery to
make sure the battery is seated
properly.
If you have tried all the ports
on the charger and the four
(4) batteries and you still
cannot get any of the lights
on the charger to appear,
contact Customer Support at
1-888-343-1513.
When I place a fully-
charged battery on my
watch band it reads at
0% charge or does not
read the battery at all.
Remove and replace the battery to
ensure the battery is seated properly.
Try the same battery on the other
side of the watch. If that does not
work, try another battery. If that does
not work, then re-charge the
battery(s) on the charger for a few
hours and try again.
If you still cannot get a
battery reading above 0% on
your watch, contact
Customer Support at 1-888-
343-1513.
My watch shows a date
of January 23rd
–
when
it’s not January 23
rd
.
This means the watch has recently
performed a maintenance reset. It
should update automatically to the
correct time within a few minutes.
If the time and date do not
update within an hour,
contact Customer Support at
1-888-343-1513.
None of the lights on the
charger work or a
charger light is rapidly
blinking a blue/purple
color when I insert the
batteries.
Notify Customer Support at 1-888-
343-1513. Make sure the charger
green power light is on and the
batteries are correctly inserted in the
charger.
Contact Customer Support at
1-888-343-1513.
My watch doesn’t
respond when I say
“
Fred Astaire
”
.
Conduct a crown button call to the
monitoring center and let the
operator know it is a test call.
If the watch
doesn’
t respond,
contact Customer Support at
1-888-343-1513.
15
DISPLAY GLOSSARY
The following are the various display screens that can appear on your watch and a brief
explanation of each. The watch can display the following messages:
CUSTOMIZATION SCREENS (PAGE 22)
