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CONTACTING TECHNICAL SUPPORT
The UMAX AstraCam 1000 is designed to be reliable, easy-to-install, and
easy-to-use. If you encounter any problems with your camera:
•
Check out the UMAX Web site at: http://www.umax.com/support
•
E-mail UMAX with your technical support question at: [email protected]
•
Call UMAX automated interactive support 24-hours a day at: 208-552-7980.
•
Contact your dealer or call the UMAX support line between 9 a.m. – 11 p.m.
(EST) Monday-Friday and 11 a.m. – 8 p.m. (EST) Saturday at 208-552-
7980.
Before calling, please be sure to have the following information ready:
•
The camera model and serial number.
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The version number of the camera driver (located on the front of the CD).
•
The computer model you are using.
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The printer and model that you are using (if applicable).
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The application software packages that you are using.
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Error codes or messages seen.
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A description of what you were doing at the time of the malfunction so
that the problem can be recreated.
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Other observations that may aid the technician in identifying the problem
and solution.
•
When you call, please be in front of your computer. You will need to have
your camera and the computer turned on. Try to have as much information
about your problem as possible. This information allows the technician to
more effectively troubleshoot your problem.
