29
If All Else Fails
If the above solutions do not resolve the problem, contact your dealer or
Technical Support. Be sure to have the following information ready:
1.
The scanner model you are using.
2.
The version number of the scanner driver. (Located on the front of the
CD)
3.
The computer model you are using.
4.
The operating system version that you are using.
5.
The application software packages that you are using.
6.
Error codes or messages seen.
7.
A description of what you were doing at the time of the malfunction so
that the problem can be re-created.
8.
Other observations that may aid the technician in identifying the
problem and solution.
Summary of Contents for Astra 3400
Page 1: ...Astra 3400 AstraNET e 3420 Color scanner Operation Manual UMAX Data Systems Inc...
Page 22: ...18 fig 3...
Page 25: ...21 Fig 5...
Page 28: ...24 Fig 1 Fig 2...
Page 31: ...27 Fig 4...
Page 40: ...Astra 3450 AstraNET e 3470 Color scanner Operation Manual UMAX Data Systems Inc...
Page 62: ...19 Fig 2 Fig 3...
Page 63: ...20 Fig 4...
Page 68: ...25 Fig 1 Fig 2...
Page 69: ...26 Fig 3 Fig 4...
Page 81: ...Astra 5400 AstraNETe5420 Color scanner Operation Manual UMAX Data Systems Inc...
Page 101: ...17 fig 1 fig 2 fig 3...
Page 102: ...18...
Page 105: ...21 Fig 5...
Page 108: ...24 Fig 1 Fig 2...
Page 111: ...27 Fig 4...
Page 142: ...19 Fig 2 Fig 3...
Page 143: ...20 Fig 4...
Page 148: ...25 Fig 1 Fig 2...
Page 149: ...26 Fig 3 Fig 4...