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Diagnostic Screens

6–10

iSTAR eX Installation and Configuration Guide

Diagnostic Screens

Diagnostic screens display information about the following:

iSTAR network

Readers and I/O devices connected to iSTAR eX

SID (Subsystem ID) diagnostic level controls

Network Diagnostics

The

Network Diagnostics

section displays diagnostic information about

iSTAR networks, addresses, data transmissions, protocols, and routing.

Figure 6.6 shows a portion of the Network Diagnostics screen.

Figure 6.6: Network Diagnostics Screen

Summary of Contents for iSTAR eX

Page 1: ...70 Westview Street Lexington MA 02421 http www swhouse com Fax 781 466 9550 Phone 781 466 6660 iSTAR eX Installation and Configuration Guide REVISION F9...

Page 2: ...infringement of rights of the other companies that may result from their use C CURE 800 8000 C CURE 9000 Document Number UM 121 Revision Number F9 Release Date October 2010 This manual is proprietary...

Page 3: ...tion xviii Power Supply Information xix Product Information xx Chapter 1 Introducing iSTAR eX iSTAR eX Features 1 2 Memory 1 2 Cluster Configuration 1 2 Events 1 2 System Activity 1 3 Antipassback Con...

Page 4: ...X Connections 1 23 Inputs 1 23 Outputs 1 24 Readers 1 24 iSTAR eX Tools 1 25 ICU 1 25 Configuring Controllers 1 26 Viewing Controller Status 1 26 iSTAR Web Based Diagnostic Utility 1 26 Power System 1...

Page 5: ...sion only 1 36 Backup Restore Process 1 37 Preventing Restarts without Power 1 37 Restore 1 37 Chapter 2 iSTAR eX Topology iSTAR eX Network Topology 2 2 Lan and Wan Configurations 2 2 Gateways and Fir...

Page 6: ...3 3 Installation Requirements 3 4 Host System Requirements 3 4 iSTAR eX Cabinet Requirements 3 4 Environmental Requirements 3 4 Power Requirements Standard Power Supply and NPS Models 3 5 iSTAR eX Co...

Page 7: ...4 16 Standard or NPS Version External Power 4 16 iSTAR eX Connections 4 17 Wiring RM and Wyreless Readers I 8s and R 8s to PMB 4 18 PMB Connections 4 19 Wiring RM Devices to PMB 4 21 Wiring Wyreless...

Page 8: ...tation 4 42 Journal Reports 4 44 ICU Configuration Screen Status 4 45 iSTAR Web Page Diagnostic Utility 4 47 Exporting Custom Certificates with the 8 Reader Option 4 48 Chapter 5 Using the iSTAR Confi...

Page 9: ...ge Diagnostic Utility 5 35 Disabling Web Diagnostics 5 38 Sending Messages to Other ICU Users 5 39 Downloading Firmware Updates 5 40 Chapter 6 iSTAR Web Page Diagnostic Utility Starting the Diagnostic...

Page 10: ...Indicators iSTAR eX GCM Controls and Indicators A 2 iSTAR eX GCM LEDs A 3 Diagnostic and Status Messages A 4 PMB Controls and Indicators A 5 LED Control A 6 External Bi color LED Control A 6 2 Wire R...

Page 11: ...iSTAR eX Installation and Configuration Guide xi Appendix D iSTAR eX Wire Routing Diagrams iSTAR eX Wire Routing Diagrams D 2 Index...

Page 12: ...Table of Contents xii iSTAR eX Installation and Configuration Guide...

Page 13: ...stallers responsible for installing iSTAR eX controllers on a network In This Preface How to Use this Manual xiv Conventions xv FCC Class A Digital Device Limitations xvi FCC Class B Notes xvii Canadi...

Page 14: ...installation and provides step by step installation procedures Chapter 5 Using the iSTAR Configuration Utility ICU Provides instructions for configuring iSTAR eX controllers using the iSTAR Configura...

Page 15: ...haracter to type or A button or option on the screen to press or A key on your keyboard to press A screen element or name Regular italic font Indicates a new term text Indicates a variable NOTE Indica...

Page 16: ...y energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to c...

Page 17: ...comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential insta...

Page 18: ...override must be installed at each card reader exit to allow people to leave the secure area in case of electromechanical device failure 2 The iSTAR eX device described in this manual could cause ele...

Page 19: ...tory installed in the enclosure iSTAR eX and its peripherals can remain fully operational after losing main power Models STAREX004W 64NB or STAREX008W 64NB No Battery Include a 17 2 18 0 Ah battery to...

Page 20: ...rypted Line Security Burglar Alarm System Control Unit and Access Control Unit The iSTAR eX communicates with the C CURE 800 8000 and the C CURE 9000 supervisory equipment and has been evaluated for L...

Page 21: ...dealer who has attended C CURE training and that you are familiar with networking concepts and hardware installation This chapter provides an overview of iSTAR eX features and components In This Chap...

Page 22: ...ntain iSTAR eX controllers however you cannot mix iSTAR eX and iSTAR Pro controllers in the same cluster Clusters allow iSTAR eX controllers to distribute information and control actions to connected...

Page 23: ...tipassback across all iSTAR clusters The host provides the sharing of cardholder antipassback information between all iSTAR clusters in the system Antipassback decisions within a cluster are made by t...

Page 24: ...and database networked to an iSTAR eX controller provide support for Initial setup Managing peripheral hardware Responding to alarms and Monitor Points Generating activity reports Displaying cluster a...

Page 25: ...relay outputs open collector outputs and Wiegand reader ports PMB a board that provides power management backups and RM reader ports for RM readers I 8s and R 8s ESD Power Supply UL Recognized ESD Mo...

Page 26: ...iSTAR eX Features 1 6 iSTAR eX Installation and Configuration Guide Figure 1 1 iSTAR eX Hardware and Cabinet LCD GCM PMB Lead Acid ESD Power Supply Fuse Lithium Battery Battery...

Page 27: ...VDC and Ground from External Power Supply to PMB J1 Observe polarity AC Fail to J16 IN 1 Wire C and NC pins There is no polarity Low Battery to J16 IN 2 Wire C and NC pins There is no polarity Verify...

Page 28: ...CPU two Ethernet ports both are 10 100Base T dual sensing onboard flash memory onboard SDRAM memory compact flash memory for storing primary and secondary backups GCM Features The iSTAR eX GCM support...

Page 29: ...iSTAR eX General Controller Module GCM iSTAR eX Installation and Configuration Guide 1 9 Figure 1 3 iSTAR eX GCM Photo Diagnostic Cable...

Page 30: ...nstallation and Configuration Guide GCM Component Layout Figure 1 3 shows the layout of the iSTAR eX GCM Figure 1 4 iSTAR eX GCM Photo 16 General Purpose Inputs 4 Direct Wiegand Reader Ports 4 Relay O...

Page 31: ...b RAM for use by programs and as run time database storage 32 Mb Flash for the main firmware image and a small known good backup image 256 Mb Compact Flash card for database backup shipped with iSTAR...

Page 32: ...debug port receive data RS232 TX RS 232 debug port transmit data ETH1 TxRx Ethernet 1 receive or transmit data ETH2 TxRx Ethernet 2 receive or transmit data ETH1 100 Carrier Ethernet 1 is connected to...

Page 33: ...tion Guide 1 13 Power Management Board PMB The PMB manages the power system and backup facility of iSTAR eX charges the battery and supplies power to the GCM PMB Features Four RM Reader Ports iSTAR eX...

Page 34: ...Power Management Board PMB 1 14 iSTAR eX Installation and Configuration Guide PMB Component Layout Figure 1 6 shows the iSTAR eX PMB Figure 1 6 iSTAR eX PMB Layout...

Page 35: ...tputs and three inputs for external power Supply Debug Port for use by Software House technical support Serial Peripheral Interface SPI a synchronous serial data link that provides communication betwe...

Page 36: ...for connecting readers and other peripherals Each port can control up to four readers The PMB provides a star coupler feature to expand the two RS485 ports into four ports with separate drivers refer...

Page 37: ...Power Management Board PMB iSTAR eX Installation and Configuration Guide 1 17 iSTAR eX GCM PMB Interconnections Figure 1 7 GCM PMB Interconnections...

Page 38: ...Power Management Board PMB 1 18 iSTAR eX Installation and Configuration Guide SPI Serial Peripheral Interface Connection Note that pin 1 is not used on either connector Figure 1 8 SPI Connector Detail...

Page 39: ...Power Management Board PMB iSTAR eX Installation and Configuration Guide 1 19 PMB Power Supply Battery Interconnections Figure 1 9 PMB Power Connections...

Page 40: ...nd eight R 8 Modules for a total of 96 inputs does not include the special inputs for Tamper AC Fail Battery Low and three special inputs for external power supply 88 outputs does not include the two...

Page 41: ...outputs NOTE For UL compliance the four 4 OC open collector outputs cannot be used when eight 8 RM readers are connected Table 1 2 PMB Capacities Reader Type Input Connection Output Connection 8 RM Re...

Page 42: ...1212 meters from the iSTAR eX controller and wired via an RS 485 bus connection The I 8 Module power requirement is 125 mA at 12 VDC R 8 Module The optional R 8 Module provides eight additional relay...

Page 43: ...bject that associates a security device such as an alarm switch with an input on iSTAR eX or on an input module board An input reports the state of the switch All inputs can be in one of two states ac...

Page 44: ...relay on iSTAR eX or add on module The relay then activates or deactivates devices such as flood lights and alarm devices Readers Direct connect Wiegand signaling read heads can be connected to the G...

Page 45: ...and connection information for master and member controllers Modify identity information for controllers for example changing a member to a master controller Run configuration tools like Ping and Pin...

Page 46: ...ther the host or master controller IP address Type of controller Connection status iSTAR Web Based Diagnostic Utility The Web based Diagnostic Utility permits using the Web to view iSTAR eX status and...

Page 47: ...on the PMB which is mounted in the enclosure above the power supply and battery The PMB handles the low battery alarm and power fail alarm and controls power to all peripheral modules and readers A m...

Page 48: ...y Standard Model with Power Supply and Battery The following alarms are sent to the GCM via the SPI interface See Low Battery and AC Power Fail Standard Power Supply Model on page 4 9 for an explanati...

Page 49: ...at LED The heartbeat LED is connected to a port line of the micro controller and indicates that the firmware is running Standby Battery iSTAR eX supports the use of a 12 VDC 17 2 Ah minimum capacity s...

Page 50: ...rm is asserted This value will be similar for all External Power supply devices that are used with the NPS model Power On LED Indicator The power on LED lights up whenever the board has DC power eithe...

Page 51: ...configuration data including all manual actions keypad commands antipassback information and activity reports When a state backup is restored the state of the system is the same as when the backup is...

Page 52: ...ause the controller thinks it is 9A M iSTAR eX GCM has an onboard coin cell lithium battery that will keep the Real Time Clock alive in the absence of AC power or battery power for up to six days iSTA...

Page 53: ...ate in the External Power supply Connect the AC Fail output of the External Power supply to the AC Fail input on J16 GND and J16 IN1 Connect the Battery Low output of the External power supply to the...

Page 54: ...sses writes all data to the Compact Flash and waits for the AC Fail signal to deactivate When power is restored the AC Fail signal deactivates and the iSTAR eX reboots It recovers the data from the Co...

Page 55: ...ssing for example because the dealer removed iSTAR eX from its enclosure for testing or the customer has a generator and does not expect to lose power iSTAR eX displays a WARNING No Power Board messag...

Page 56: ...e The state change is reported to the host and any configured event output control is executed The LCD backlight is turned off as long as AC fail is on Low Battery When the PMB reports low battery to...

Page 57: ...ctivate When backup now deactivates iSTAR eX will boot normally If the PMB is not present or backup now is inactive on startup iSTAR eX will also boot normally Restore After booting iSTAR eX checks th...

Page 58: ...Backup and Restore 1 38 iSTAR eX Installation and Configuration Guide...

Page 59: ...equirements You must understand iSTAR eX topology and customer requirements to ensure the correct layout connections and configuration of iSTAR eX components In This Chapter iSTAR eX Network Topology...

Page 60: ...e with each other even when controllers are located on different networks separated by other network platforms as shown in Figure 2 1 Figure 2 1 Sample iSTAR eX Network Gateways and Firewalls iSTAR eX...

Page 61: ...c Host Configuration Protocol DHCP server When IP addresses are locked iSTAR eX communicates across gateways using only the IP address that you configure translated addresses are not accepted Before y...

Page 62: ...omain Name System DNS servers DHCP servers simplify IP management by automatically distributing an IP address to clients when they broadcast to the DHCP server DHCP servers typically manage a range of...

Page 63: ...ddresses for example can connect to the C CURE system using the NetBIOS or fully qualified domain name FQDN The configuration must contain a WINS or DNS server for name address resolution If you are n...

Page 64: ...ications between the cluster and a C CURE host computer Cluster members can communicate with each other via the master over an Ethernet network Cluster members cannot communicate with each other direc...

Page 65: ...on a master controller and an optional secondary path on an alternate controller Figure 2 4 shows primary and secondary communications using a single master on the left side of the diagram and altern...

Page 66: ...and alternate as shown in Table 2 2 Dial up and serial connections are not supported The master controller connects to the host over the primary cluster communication path The secondary cluster path t...

Page 67: ...bers do not communicate with the host directly they communicate with the host through the master Connections are established in the following bottom to top order Cluster members are responsible for es...

Page 68: ...tions Figure 2 6 shows two examples of secondary communications A secondary path on a single master configuration using two network connections on the left side of the diagram A secondary path on the...

Page 69: ...ations Single Master Configurations If a configuration with a single master loses its connection with the host as shown in Figure 2 7 Cluster members continue to communicate with the master The master...

Page 70: ...e 2 8 The following describes the sequence of events The alternate master establishes a connection with the host via the secondary path Cluster members establish connections with the alternate master...

Page 71: ...ster and the secondary path is a connection between the host and an alternate master Figure 2 9 The cluster member connects directly to the alternate master The alternate master passes the cluster mem...

Page 72: ...ded to a cluster the controller becomes a cluster member One controller can comprise a cluster You can configure a controller as its own cluster by configuring a cluster that includes only the control...

Page 73: ...munication method between the master and the C CURE host Onboard 1 Ethernet default Onboard 2 Ethernet Specifying connection parameters for establishing and maintaining the primary path Primary Commun...

Page 74: ...ations path involves Specifying a controller responsible for secondary communications with the C CURE host when a communications failure occurs on the primary path In almost all cases this is the same...

Page 75: ...Installation and Configuration Guide 3 1 3 Site Requirements This chapter provides information on site planning for iSTAR eX hardware In This Chapter Pre Installation Planning 3 2 Installation Require...

Page 76: ...s not include mounting hardware for an installation Mounting hardware depends upon the site and must be approved by a structural engineer or other certified professional Software House recommends anch...

Page 77: ...e device and iSTAR eX Wire gauge that connects the devices State of the battery To determine the maximum distance of an RM reader from an iSTAR eX calculate the voltage that reaches each reader If the...

Page 78: ...e and software requirements for servers described in the C CURE Installation Guide iSTAR eX Cabinet Requirements The iSTAR eX cabinet must conform to the specifications shown in Table 3 1 Environmenta...

Page 79: ...The standard iSTAR eX must be connected to a 15A circuit breaker protected branch circuit Cabling must be UL Listed See the section Connecting AC Power to UL Recognized ESD Power Supply on page 4 12...

Page 80: ...uts 10 6 12 5 VDC 350 mA max each total of RS485 reader outputs combined not to exceed 2 8 A Wiegand Reader Power Outputs 10 6 12 5 VDC 350 mA max each total of Wiegand reader outputs combined not to...

Page 81: ...gand Port Rating Port Rating Reader output control red green yellow beeper Low 0 v to 0 8 v High 4 0 v to 5 25 v 20 mA maximum Reader input lines D0 D1 Low 0 v to 0 8 v High 4 0 v to 5 25 v Reader out...

Page 82: ...max RM with Indala proximity and LCD RM2L PI 180 mA max RM with HID proximity RM1 PH RM2 PH 250 mA max RM with HID proximity and LCD RM2L PH 250 mA max RM with HID proximity mullion RM3 PH 250 mA max...

Page 83: ...uirements for the Wyreless PIM OTD 485 are 300mA 12VDC Table 3 7 Third Party Reader Power Requirements Reader Current Draw at 12VDC Indala Flex Pass Series 65 mA Sensor Eng WR1 WR2 30 mA HID MiniProx...

Page 84: ...uirements for an iSTAR eX and its components NOTE iSTAR eX has not been evaluated by UL for operation over WAN topologies Table 3 8 Equipment Wiring Specifications Signal From To Belden or equiv AWG P...

Page 85: ...60 96 m 300 ft 91 4 m 500 ft 152 4 m 3 2 22 3 2 20 3 2 18 Reader Data iSTAR eX GCM or RM 4 4E module Magnetic read head 22 No 10 ft 16 a To comply with UL requirements use shielded minimum 22 AWG stra...

Page 86: ...eX controller is properly connected to an earth ground at the ground stud near the AC input wiring Ensure that the shield wire is grounded to the nearest earth ground connection at one end only of the...

Page 87: ...ing to the Host 4 7 Connecting AC Power to UL Recognized ESD Power Supply 4 12 NPS Version Layout External Power Supply 4 13 iSTAR eX UL System Configuration 4 16 Standard or NPS Version External Powe...

Page 88: ...l Phillips screwdriver for LCD contacts Installation Procedure To install an iSTAR eX 1 Unpack and mount the iSTAR eX enclosure 2 Connect AC power 3 Connect Wiegand signaling readers to the GCM if req...

Page 89: ...tic electricity precautions 3 Open the enclosure door 4 Carefully lift the door off the hinges and place it on a padded surface 5 Align the mounting keyhole slots at the upper back of the enclosure wi...

Page 90: ...ation Guide Figure 4 1 Standard Controller Mounting 7 Remove the appropriate knockouts for wiring the inputs and outputs 8 Attach conduit couplings to the knockout openings as needed to comply with co...

Page 91: ...e hinges and place it on a padded surface 5 Align the mounting keyhole slots at the upper back of the enclosure with the two upper mounting screws and lower the enclosure into position 6 Install the t...

Page 92: ...Mounting the Enclosure 4 6 iSTAR eX Installation and Configuration Guide Figure 4 2 NPS Controller Mounting Mounting keyhole slots Bottom mounting holes 14 1 4 22 1 4...

Page 93: ...y communication path to the host A secondary path can be configured on the same master or on an alternate master This section provides instructions for connecting the iSTAR eX to the host For the list...

Page 94: ...Connecting Ethernet to iSTAR eX GCM 3 Place a ferrite clamp PN 0444164181 on the Ethernet cable inside the chassis as shown in Figure 4 4 Figure 4 4 Ethernet Ferrite 4 Tighten the screws and reattach...

Page 95: ...and manages the main AC power and battery level using signals from the ESD power supply If the main power fails or if the battery is low the PMB instructs the GCM to report the status change to the C...

Page 96: ...the status change to the C CURE 800 host If you do not configure the Tamper Low Battery and AC Power Fail inputs in the software in the Special Purpose Inputs box shown in Figure 4 6 they are not repo...

Page 97: ...ardware Controller in the Administration application 2 Create or edit an iSTAR eX controller 3 Select the Main Board tab and configure the Special Purpose Inputs Figure 4 6 iSTAR eX Controller Special...

Page 98: ...ircuit connected through conduit with minimum 18 AWG wire Cabling must be UL Listed ESD Power Supply Figure 4 7 shows a photo of the UL Recognized ESD power supply Model SPS 6 5 and line voltage conne...

Page 99: ...A 3 Be sure the door is also grounded as shown in point B iSTAR eX Power Supply Layout Standard and NPS Versions Standard Version Power Supply Layout Figure 4 8 shows the connections of the standard...

Page 100: ...Connecting AC Power to UL Recognized ESD Power Supply 4 14 iSTAR eX Installation and Configuration Guide Figure 4 8 Standard ESD Power Supply and Battery Layout...

Page 101: ...Power to UL Recognized ESD Power Supply iSTAR eX Installation and Configuration Guide 4 15 Figure 4 9 NPS External Power Supply Connections Note The jumper from J2 to J3 to J18 is factory installed on...

Page 102: ...n order to maintain a UL Listing the system must be powered by a UL Recognized ESD power supply with a 17 2 Ah or 18 Ah battery or a UL 603 Listed power limited power supply with appropriate ratings a...

Page 103: ...re available as shown in Figure 4 11 on page 4 18 Input connector associates a security device with an input on iSTAR eX or add on module board Output connector associates an event or input with a rel...

Page 104: ...8s to the Power Management Board Figure 4 11 Readers Inputs and Output Connections The four physical reader bus ports on the PMB connect RM readers and or Wyreless PIMs There are two internal ports th...

Page 105: ...y preset as shown in Table 4 1 PMB Connections Figure 4 12 shows the iSTAR eX PMB connections Table 4 1 RS 485 Direction Switch for COM1 and COM2 Off On S1 1 Read1 to COM2 Read1 to COM1 Default S1 2 R...

Page 106: ...iSTAR eX Connections 4 20 iSTAR eX Installation and Configuration Guide Figure 4 12 iSTAR eX PMB Connections RM or Wyreless Ports...

Page 107: ...rs I 8s and R 8s to the PMB port connectors The RM bus uses half duplex RS485 with data on pins 2 and 3 Pins 1 and 4 are used to provide power Figure 4 13 RM Bus Connections Wiring Wyreless PIMs to th...

Page 108: ...iSTAR eX Connections 4 22 iSTAR eX Installation and Configuration Guide iSTAR eX PMB Wyreless Pinouts Figure 4 14 Wyreless Single PIM Figure 4 15 Wyreless Multiple PIMs...

Page 109: ...inputs share a common pin as shown in Figure 4 16 Figure 4 16 iSTAR eX Inputs Wiring Inputs to the iSTAR eX GCM This section contains these diagrams Wiring NC and NO Double Inputs 1K 5K 10K shown in F...

Page 110: ...Outputs to the GCM 4 24 iSTAR eX Installation and Configuration Guide Wiring NC and NO Double Inputs Figure 4 17 Wiring NC and NO Double Inputs Wiring NC and NO Single Inputs Figure 4 18 Wiring NC and...

Page 111: ...the GCM iSTAR eX Installation and Configuration Guide 4 25 Wiring Non Supervised Inputs Figure 4 19 Wiring NC and NO Non supervised Inputs Wiring Double Inputs Using Common Figure 4 20 Wiring NO Doubl...

Page 112: ...AR eX Installation and Configuration Guide Wiring Relay Outputs to iSTAR eX GCM Figure 4 21 Wiring Relay Outputs 1 through 4 NOTE If an external power supply is used for the Relay outputs then a UL Li...

Page 113: ...ration Guide 4 27 Wiring Open Collectors to iSTAR eX GCM Wiring Collector Outputs using Internal Supply Figure 4 22 Wiring Locks 1 through 4 NOTE If an external power supply is used for the Open Colle...

Page 114: ...iSTAR eX Installation and Configuration Guide Wiring Collector Outputs using External Supply Figure 4 23 Wiring Locks 1 through 4 Wiring Wiegand Readers to iSTAR eX GCM Wiring Direct Wiegand Readers...

Page 115: ...Jumper 3 JP3 on iSTAR eX GCM provide the same LED control that is available on the RM 4 and RM 4E except that the External Bi color 1 wire yellow mode is not supported Table 4 2 shows the possible jum...

Page 116: ...color which refers to the two LEDs Red and Green in the reader The function is essentially Tri color because in some cases the LEDs appear as Yellow 2 Wire Red and Green There are two instances of Ext...

Page 117: ...lation and Configuration Guide 4 31 1 Wire Yellow With one wire the Yellow drive is wired as shown in Figure 4 26 Figure 4 26 External Bi color 1 wire iSTAR eX does not support external Bi color LED C...

Page 118: ...ion Guide 3 Wire Red Green Yellow When JP2 and JP3 are jumpered it specifies Three wire LED control In this case the Red Green and Yellow LED drives are wired to the associated LED of the same color a...

Page 119: ...specifies One Wire A B C mode In this case a single LED drive Red or Green or Yellow is wired with varying results as shown in Figure 4 28 One Wire ABC LED Control mode is typically used for older re...

Page 120: ...following to the host computer AC Power Fail Switch to battery backup power and notify host Low Battery Notify host Backup Now Battery is almost depleted backup now An external power supply used to p...

Page 121: ...battery and power supply or from an external power supply NPS version They can be used for testing if the host computer is not connected or they can be used to notify an external system that is monit...

Page 122: ...nfiguring the reader Optional iSTAR eX Configuration Supports 8 Readers The iSTAR eX 8 Reader option is an optional iSTAR eX configuration that enables each PMB port to support up to eight RM readers...

Page 123: ...arious ways to connect the eight readers to iSTAR eX Figure 4 29 iSTAR eX 8 Reader Configuration NOTE UL has only evaluated the use of eight 8 RM readers or four 4 direct connect Wiegand readers with...

Page 124: ...e iSTAR eX components and list of iStar eX part numbers You can order an iSTAR eX controller that ships with the USB 8 Reader Security Key or You can order the USB 8 Reader Security Key as a separate...

Page 125: ...Security Key to Enable Readers 5 8 1 Select Hardware Controller menu 2 Select New 3 Select iSTAR eX sub type as shown in Figure 4 30 Click OK Figure 4 30 Select iSTAReX Panel Type 4 Open the Serial Po...

Page 126: ...sert the USB Security Key in the USB port of the iSTAR eX controller The LCD on the iSTAR eX and the Monitoring Station display a message to indicate that a Valid USB Security Key has been Added or Re...

Page 127: ...extra readers without requiring a restart Four additional reader addresses Reader 5 Reader 8 are available in the COM Port configuration dialog box Select the required readers For example Figure 4 34...

Page 128: ...status of the eX 8 Reader Security Key Installed or Removed The eight reader option is active when the Security Key is inserted in the USB port If the key is removed readers 5 8 will be non operation...

Page 129: ...roller select C CURE System Administration Hardware Status iSTAR Controllers Figure 4 35 iSTAR eX Details and Security Key Status Installed or Removed 1 The Monitoring Station displays real time Secur...

Page 130: ...lation and Configuration Guide Figure 4 36 Monitoring Station Messages Journal Reports 1 Select C CURE Administration Reports Journal and Journal Replay 2 Select Journal Replay Message Type Device Act...

Page 131: ...t 8 Reader Security Key ICU Configuration Screen Status You can display the status of the iSTAR eX 8 Reader Security Key reader from the ICU iSTAR Configuration Utility 1 Open the ICU window as descri...

Page 132: ...39 Right click the Controller in the ICU Window 4 Select the Advanced tab 5 The Controller Dialog box opens for the selected controller The Advanced tab indicates whether the eX Reader USB key is Inst...

Page 133: ...Removed 1 Refer to Connecting to the iSTAR Web Page Diagnostic Utility on page 5 35 to start the Web Page Diagnostic utility from ICU 2 Open the ICU window and display the iSTAR eX 8 reader controller...

Page 134: ...s copied exported to the iSTAR eX When the export completes remove the USB encryption key To re activate the 8 reader option insert the iSTAR eX 8 reader key in the USB port The iSTAR eX 8 reader opti...

Page 135: ...ptop 5 8 Understanding the ICU 5 9 ICU Block Feature 5 10 Starting the ICU 5 11 Refreshing Controller Information 5 13 Setting ICU Options 5 13 Using the ICU Window 5 16 Configuring a Controller 5 22...

Page 136: ...resses to provide local management can use the ICU utility for local cluster configuration To ensure correct configuration the information that you enter in the ICU must match the information that you...

Page 137: ...on to configure the member controllers Troubleshooting Tools The ICU provides a set of troubleshooting tools that help you to monitor the iSTAR eX network Use troubleshooting tools to PING IP addresse...

Page 138: ...to configure the following IP address of the master IP address of the host with which the master communicates IP address of the member iSTARs when not using DHCP 3 Use the C CURE Administration applic...

Page 139: ...eyond the local subnet you must do the following 1 Connect and power on all iSTAR components 2 Copy the ICU to a PC or laptop 3 Connect the PC or laptop with the ICU to the subnet on which the target...

Page 140: ...resses to configure the cluster and download cluster information across the network During download the following occurs Master establishes a connection with C CURE host C CURE host downloads member a...

Page 141: ...General Configuration Procedure iSTAR eX Installation and Configuration Guide 5 7 NOTE The ICU can connect to an iSTAR eX across a WAN provided you know the IP address of the remote iSTAR eX...

Page 142: ...ptop to the same subnet as the iSTAR eX you want to configure Copy the following ICU files from the ICU directory on the C CURE DVD or the ICU directory on a server or client ICU exe The executable th...

Page 143: ...r Displaying and Updating Cluster Information At startup the ICU broadcasts a query across the subnet to controllers requesting their configuration information Controllers that are powered on respond...

Page 144: ...are unavailable LCD displays read only status messages To turn off ICU blocking and allow users to modify the configuration set switch SW1 to the 0 position Table 5 1 ICU Block and Unblock Settings w...

Page 145: ...me for ICU exe 3 Click OK The ICU password dialog box opens as shown in Figure 5 3 Figure 5 3 Password Dialog Box 4 Enter the default password and click OK The default password is manager Software Hou...

Page 146: ...Starting the ICU 5 12 iSTAR eX Installation and Configuration Guide Figure 5 4 ICU Main Window...

Page 147: ...shes information only for the selected controller Set a refresh interval to automatically refresh the ICU window See Setting a Refresh Interval on page 5 14 Setting ICU Options To access the ICU Optio...

Page 148: ...the ICU to refresh the controller list automatically at the interval you specify To refresh the ICU window automatically 1 In the Auto Refresh section of the Options dialog box select the Enable opti...

Page 149: ...when the PC is on a WAN located behind a NAT server that exposes a public IP address for the PC that is different from the IP address assigned to the PC s NIC card After you enter the public IP addre...

Page 150: ...Figure 5 6 Parts of the ICU Main Window The Toolbar The toolbar contains icons of frequently used ICU commands To display the toolbar select Toolbar from the View menu To hide the toolbar select the...

Page 151: ...ng a Controller on page 5 22 for more information Select a controller and click this button to open a Monitor Controller Diagnostic window for the selected controller The window displays reports for c...

Page 152: ...d to Master The controller on the left is an iSTAR Pro The controller on the right is an iSTAR Pro with a PCMCIA card Not Connected or Attempting Host Connection or Attempting Master Connection The co...

Page 153: ...ed The iSTAR eX MAC address is indicated by a label on the iSTAR eX GCM board The first six nibbles of the MAC address are fixed for all controllers set at 00 50 F9 Name Displays the name of the contr...

Page 154: ...ed and communicating with its master controller Connected to alternate master the member controller is configured and communicating with its alternate master controller This indicates that the primary...

Page 155: ...ivate dialog boxes See the ICU online help for specific information about ICU dialog boxes Status Bar The Status Bar provides helpful information about the current operation the ICU is performing The...

Page 156: ...mation Description Controller IP address The ICU prompts you for a specific IP address Host connection type Master controllers support onboard Ethernet connection to the C CURE Member controllers supp...

Page 157: ...IP address Disconnected icon or Broadcasting for for Status Figure 5 7 ICU Main Window Messages 3 Use one of the following methods to open the Controller dialog box for a given controller Double clic...

Page 158: ...fied by their MAC addresses The Controller dialog box opens for the selected controller shown in Figure 5 8 with the Controller Identity tab selected by default Figure 5 8 Controller Dialog Box Contro...

Page 159: ...is a master If you select this option the Master tab changes to a Host tab You can then use the Host tab to specify the host with which the controller communicates and the type of connection to the h...

Page 160: ...and does not accept translated addresses downloaded from a Network Address Translator C CURE system or other remote device When you select this option the following fields become active IP Address Ent...

Page 161: ...nboard Ethernet 1 connects via 10 100Base T Ethernet IP Address or Name Specifies the IP address of the C CURE host if configuring a master or master controller if configuring a member When configurin...

Page 162: ...ect the Enabled option to allow viewing of Web Diagnostic pages for the selected controller Clear the Enabled option to prevent viewing of Web Diagnostic pages for the selected controller See Chapter...

Page 163: ...ou can use the ICU to do the following Configure up to two SNMP community names Select the security level for each community name Specify an SNMP trap manager Restrict SNMP communication to a particul...

Page 164: ...eX Installation and Configuration Guide Figure 5 9 Advanced Tab 4 Click the Configure button The SNMP dialog box appears as shown in Figure 5 10 NOTE The Configure button is available only if the Ena...

Page 165: ...5 10 SNMP Dialog Box Field Descriptions Field Description Community Name Set the SNMP communities to which this Controller belongs An SNMP device or agent can belong to more than one SNMP community A...

Page 166: ...he IP address or host name of the SNMP Trap Manager for this iSTAR Controller SNMP Hosts Accept SNMP packets from any host Select this option if you want the iSTAR controller to accept SNMP messages f...

Page 167: ...hown in Figure 5 11 Figure 5 11 ICU Digital Certificate Signing and Restore Options The Digital Certificate menu items are available only if the selected controller is an iSTAR eX To request a digital...

Page 168: ...lue in the Host IP address or name field is that of an existing Host The OK button is not available if the Host IP address or name field is empty 4 Clicking OK changes the Mouse icon to the Wait icon...

Page 169: ...c Utility from the ICU You can also run the Diagnostic Utility by typing the IP address of the controller into the address bar of Internet Explorer Example http 121 12 123 12 To start the iSTAR Web Pa...

Page 170: ...n in Figure 5 15 Controller Password is entered in System Variables in both C CURE 800 8000 and C CURE 9000 Figure 5 14 Configure Controller Network Password 4 If a Controller password exists as shown...

Page 171: ...twork Password in Dialog Box 5 If a Network Controller password was not configured for the utility the Controller Status web page opens in the default web browser as shown in Figure 5 16 Internet Expl...

Page 172: ...cs for selected iSTAR controllers running firmware version 4 0 0 and higher To disable Web Diagnostics 1 In the ICU Controller list select an iSTAR controller that is running firmware version 4 0 0 or...

Page 173: ...bar choose Tools Send ICU Message The User Message dialog box opens as shown in Figure 5 17 Figure 5 17 User Message Dialog Box 2 Type your message and click Send The ICU sends the message to all othe...

Page 174: ...P Address for Firmware Downloads on page 5 15 for more information If the default port 2222 that is used for firmware downloads is in use by another application on the PC you have to specify another p...

Page 175: ...ware Image File to Download box 6 Click Start Download to initiate the download to all controllers in the Download Firmware list The firmware is downloaded simultaneously to all controllers in the lis...

Page 176: ...Downloading Firmware Updates 5 42 iSTAR eX Installation and Configuration Guide Figure 5 19 Monitor Station Controllers...

Page 177: ...s information for a controller or cluster in an Internet Explorer browser window In This Chapter Starting the Diagnostic Utility 6 2 Navigating the Diagnostic Utility 6 3 Viewing the Status Screen 6 4...

Page 178: ...ck Go The Enter Network Password dialog box appears Figure 6 1 Enter Network Password Dialog Box 2 In both the User Name and Password fields enter the password you configured in the C CURE 800 8000 or...

Page 179: ...nt to all the other screens It remains fixed in the left side frame while the right side frame changes according to the menu selection Notice the drop down list at the top of the menu The MAC address...

Page 180: ...isplays status information for the selected controller Figure 6 3 shows a portion of an iSTAR eX master controller status screen The information that is displayed for a member controller is slightly d...

Page 181: ...iSTAR processor for example MPC860 for a Motorola Power PC 860 Board The iSTAR board version I iSTAR Classic II iSTAR Pro III iSTAR eX MAC Address The last six nibbles of the Media Access Control MAC...

Page 182: ...f controller flash ROM memory not in use Percent Free The percentage of controller flash ROM memory not in use Total Storage Memory The total amount of SDRAM available for C CURE access control data F...

Page 183: ...ck Cluster on the left frame of the Diagnostic Utility window shown in Figure 6 2 on page 6 3 to display the Cluster Information screen shown in Figure 6 4 This screen displays the MAC address and IP...

Page 184: ...Store Databases screen shown in Figure 6 5 This screen displays the status of the database objects in the cluster Information about memory displays in the top row The information on this screen indic...

Page 185: ...Time Start Time and Link time for event links TimeSpecDB Displays all time specifications that have been configured Phone Number The RAS telephone number ConnectionPath Displays all connection path i...

Page 186: ...network Readers and I O devices connected to iSTAR eX SID Subsystem ID diagnostic level controls Network Diagnostics The Network Diagnostics section displays diagnostic information about iSTAR networ...

Page 187: ...information Reader and I O Diagnostics The Reader I O Diagnostic selection displays information about devices such as readers that communicate with iSTAR eX shown in Figure 6 7 This screen also displ...

Page 188: ...r the selected controller s subsystem Figure 6 8 Diagnostic Level Control Screen Each subsystem General Controller I O Comm Server etc has several report categories To display or log any or all of the...

Page 189: ...X to the Comm port 3 Wire the cable as shown in Figure 6 9 Figure 6 9 Diagnostic Cable To display diagnostic messages using a HyperTerminal session 1 Open a web browser and enter the URL or IP address...

Page 190: ...eal Time Monitor from the drop down menu The Set Diagnostic Levels window displays 2 Click OK to display the message levels you selected in the Web Page Diagnostic Utility or Select new levels by chec...

Page 191: ...leshooting operations configure the LCD to display diagnostic messages about readers card data inputs outputs network ports and devices In This Chapter Setting the LCD Message Display 7 2 Displaying S...

Page 192: ...CM includes an LCD display for status and diagnostic messages Set the LCD display for desired messages using rotary switch SW1 Figure 7 1 shows the location of the LCD and rotary switch SW1 See Diagno...

Page 193: ...ting LCD Status Message Display You can display LCD general status messages for a controller by setting the SW1 rotary switch to positions 0 zero or F Setting the SW1 switch to 0 or F also controls th...

Page 194: ...on iSTAR eX in either fast mode or slow mode Fast mode In this mode the most recent card swipe data displays on the LED for approximately one second Slow mode In this mode the most recent card swipe...

Page 195: ...e Display Slow Mode The manual output test is an end to end test that displays information about outputs activated manually by a technician The outputs you are testing can be attached to iSTAR eX thro...

Page 196: ...to the position shown in Table 7 5 Input Change Display Mode The input change display mode tests and displays information about inputs that are activated manually Inputs tested can be attached to iSTA...

Page 197: ...ections To test the Ethernet ports set switch SW1 to the position shown in Table 7 7 Table 7 7 Ethernet Test Switch Settings Table 7 6 Input Test Switch Settings Switch Position Function SW1 3 Two sec...

Page 198: ...232 RS 485 ports Ethernet ports Use rotary switch SW1 to activate diagnostic tests Diagnostic information displays on the iSTAR eX LCD You do not have to configure C CURE o run diagnostic tests NOTE D...

Page 199: ...manual inputs for 1 second Slow Mode Input Test 4 Tests and displays information about manual inputs for 2 seconds Fast Mode Input Test 5 Activates output change display tests for manually activated...

Page 200: ...STAR eX Diagnostic Tests 7 10 iSTAR eX Installation and Configuration Guide...

Page 201: ...s appendix provides information about switches reset buttons jumpers and status LEDs used on the iSTAR eX GCM and the Power Management board In This Appendix iSTAR eX GCM Controls and Indicators A 2 P...

Page 202: ...Block ICU Reset Memory Run Diagnostics SW2 Reset button reboots the iSTAR eX LED indicators indicate Ethernet links COM ports Output status RV1 LCD Contrast controls the contrast level on the LCD Fig...

Page 203: ...debug port receive data RS232 TX RS 232 debug port transmit data ETH1 TxRx Ethernet 1 receive or transmit data ETH2 TxRx Ethernet 2 receive or transmit data ETH1 100 Carrier Ethernet 1 is connected to...

Page 204: ...Display card data from last card read 2 second LCD display fast mode 3 Display supervised input changes 2 second LCD display slow mode 4 Display supervised input changes 1 second LCD display fast mod...

Page 205: ...setup and configuration SW1 Multiplexes the four RM ports to the COM1 and COM2 ports on the iSTAR eX GCM Read1 Read2 to COM1 and Read3 Read4 to COM2 by default S5 Reset button Do not use Use SW2 on th...

Page 206: ...e yellow mode is not supported Table A 2 shows possible jumper settings of JP2 and JP3 on the iSTAR eX Table A 2 iSTAR eX GCM LED Control External Bi color LED Control If JP2 is Off and JP3 is On the...

Page 207: ...stallation and Configuration Guide A 7 2 Wire Red and Green There are two instances of External Bi color two wire and one wire With two wire the Red and Green LED drives are wired as shown in Figure A...

Page 208: ...on and Configuration Guide 1 Wire Yellow With one wire the Yellow drive is wired as shown in Figure A 4 Figure A 4 External Bi color 1 wire The iSTAR eX does not support external Bi color LED Control...

Page 209: ...ED drives are wired to the associated LED of the same color as shown in Figure A 5 Figure A 5 Three wire LED control When JP3 is not jumpered it specifies One Wire A B C mode In this case a single LED...

Page 210: ...A 10 iSTAR eX Installation and Configuration Guide One Wire A B C Figure A 6 One Wire A B C LED control...

Page 211: ...PMB Controls and Indicators iSTAR eX Installation and Configuration Guide A 11 iSTAR eX PMB Wyreless Pinouts Figure A 7 iSTAR eX PMB Wyreless Pinouts...

Page 212: ...A 12 iSTAR eX Installation and Configuration Guide...

Page 213: ...iSTAR eX Installation and Configuration Guide B 1 B Part Numbers This appendix contains part numbers In This Appendix iSTAR eX Part Numbers B 2...

Page 214: ...ply enclosure without battery STAREX008 UPG iSTAR eX upgrade USB Security Key dongle 4 readers to 8 rdrs STAREX004 64NPS iSTAR eX with 4 rdrs 64MB memory without power supply and 12 V 17 2 amp hr mini...

Page 215: ...iSTAR eX Installation and Configuration Guide C 1 C Maintenance This appendix describes maintenance and diagnostic procedures In This Appendix Maintenance and Diagnostic Schedule C 2...

Page 216: ...or battery power and requires no maintenance However Software House recommends that a trained technician test the battery yearly and replace as needed Order part number Powerstream Technology LiR2477...

Page 217: ...dix contains iSTAR eX wire routing diagrams In This Appendix iSTAR eX Wire Routing Diagram RM Readers D 3 iSTAR eX Wire Routing Diagram Direct Connect Wiegand Readers NPS D 6 iSTAR eX Wire Routing Dia...

Page 218: ...Class 2 wire routing within the enclosure for inputs relay outputs and readers NOTE There must be a minimum of 1 4 separation between Class 2 power limited wiring and Class 1 non power limited wiring...

Page 219: ...2 NPUTS UTPUTS 30 NTERFACE 23 OMM INES 0 0OWER 34 2 E8 I3TAR E8 0 NPUTS THERNET LASS PEN OLLECTERS UTPUT OC LASS LASS LASS 2EADER OOR 4AMP 37 OT 5SED OT 5SED 7IRE OUBLE NPUTS TO OMM ATTERY 4 4HERE MU...

Page 220: ...NTERFACE 23 OMM INES 0 0OWER 34 2 E8 I3TAR E8 0 NPUTS THERNET LASS PEN OLLECTERS UTPUT OC LASS LASS LASS 2EADER OOR 4AMP 37 OT 5SED OT 5SED 7IRE OUBLE NPUTS TO OMM ATTERY 4 4HERE MUST BE A MINIMUM OF...

Page 221: ...PUTS 30 NTERFACE 23 OMM INES 0 0OWER 34 2 E8 I3TAR E8 0 NPUTS THERNET LASS PEN OLLECTERS UTPUT OC LASS LASS LASS 2EADER OOR 4AMP 37 OT 5SED OT 5SED 7IRE OUBLE NPUTS TO OMM 4 4HERE MUST BE A MINIMUM OF...

Page 222: ...D 30 NTERFACE 23 OMM INES 0 0OWER 34 2 E8 I3TAR E8 0 NPUTS THERNET LASS PEN OLLECTERS UTPUT OC LASS LASS LASS 2EADER OOR 4AMP 37 OT 5SED OT 5SED 7IRE OUBLE NPUTS TO OMM 4 4HERE MUST BE A MINIMUM OF v...

Page 223: ...1 30 Alternate master configurations 2 8 connections between host and 2 12 Alternate master configurations 2 8 anchoring systems 3 2 ARM 1 1 24 Attempting connection status message for host 5 20 for m...

Page 224: ...1 13 1 34 COM1 COM2 1 17 COM1 RX 1 14 A 3 COM1 TX 1 14 A 3 COM2 RX 1 14 A 3 COM2 TX 1 14 A 3 Comm Fail 5 19 Comm Fail status message 5 20 Communications maintaining 2 11 modem 3 5 paths 2 10 Primary c...

Page 225: ...MAC address identity 5 24 MAC address check via web 6 5 maximum configuration 1 22 mounting 4 3 4 4 4 5 Password 5 36 specifying for communications with C CURE system host 2 16 status screen via web 6...

Page 226: ...ns readers 3 11 relay control 3 11 Request to exit 3 10 RS 485 3 10 supervised inputs 3 10 3 11 ESD power 1 17 Power Supply 1 6 3 5 4 12 ETH1 100 1 14 A 3 ETH1 RXTX 1 14 A 3 ETH2 100 1 14 A 3 ETH2 RXT...

Page 227: ...age 5 20 for IP Address message 5 20 for Master message 5 20 Block A 4 Block Feature 5 10 broadcast 5 19 changing password 5 15 Comm Fail message 5 20 configuring controllers 5 22 iSTAR clusters 5 4 m...

Page 228: ...assigning to master 5 19 displaying cluster member 6 7 parents 5 19 viewing controller 1 28 5 19 viewing parent 1 28 5 19 iSTAR 1 12 iSTAR eX 5 18 Backup Life 1 34 Connections 4 18 Inputs 4 23 part n...

Page 229: ...r cluster 2 15 using ICU to manually configure 5 4 Memory check controller DRAM 6 9 enhancements 1 2 Menu bar ICU window 5 21 Modem 3 5 Modules optional 1 24 Monitor controller diagnostic screen openi...

Page 230: ...tting up 2 15 types of connections 2 9 Public IP address setting for firmware downloads 5 15 PWR 1 14 A 3 Q Queries broadcasting 5 17 Querying subnet 5 9 R R 8 module description 1 24 Readers 1 26 and...

Page 231: ...rs power requirements 3 8 Specifications system cabinet 3 4 SPI ACTIVE 1 14 A 3 SPI bus 1 35 1 36 Starting Diagnostic Utility 5 35 6 2 state backup 1 33 1 39 Static electricity 4 3 Status displaying c...

Page 232: ...l xv Web based iSTAR Diagnostic Utility screen 6 3 Web diagnostics 5 38 controller status screen also see Diagnostic Utility 6 4 Wiegand direct connect readers 1 22 ports power ratings of 3 7 Wiring D...

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