24 TURBOLOCK TL116
• For most cleaning purposes, use clean (or purified) water and a soft, non-abrasive cloth.
• If a mess cannot be cleaned with water, apply a gentle cleaner to the cloth and clean.
• Do not apply cleaner or detergent directly to any part of the lock.
• After cleaning with a cleaner or detergent, wipe off any residue using a second non-abrasive cloth. Be sure to dampen the
cloth with clean (purified) water.
• The TL116 meets IP65 water-resistance. It can withstand splashes and contact with water once properly installed; however, do
not submerge the lock.
• Do not let water and liquids get into the lock’s electric parts or battery compartment.
Section 11
Troubleshooting
Problem
Possible Cause
Solution(s)
Why can’t I open the
door?
Your access has been restricted.
If you received a key from the lock’s admin, your access
may have a restricted schedule. Check with your admin
regarding these details.
Why does the lock
jam? / The door
doesn’t close.
The latch size is wrong.
Disassemble the lock and check the latch assembly. If
retrofitting, compare the latch length and adjust as needed.
If installed on a new door, adjust the latch and/or, drill into
the door to fit the latch as needed.
The strike plate and latch aren’t
correctly aligned.
Open the door and check the alignment of both the latch and
the strike plate. Adjust as needed.
