TurboLock TL111WM 33
Problem
Possible Cause
Solution(s)
Why is the lock beeping
multiple times?
Low battery warning
New batteries should be installed as soon as possible
after receiving the first low-battery warning (three sets of
triple beeps).
I forgot my codes.
The codes were not properly recorded.
Perform a reset in order to erase all passcodes. In order to
perform a reset, you must have access to the back of the
door. Once a reset is performed, record the passcodes in
or a secure location.
The Turbolock is offline
There is not an external network for the
router.
Connect an external network to the router.
The Wi-Fi Bridge is not connected to the
router.
Connect the Wi-Fi bridge to the router.
Wi-Fi Bridge reponse
time slow or timeout
The network connection on smartphone is
too slow.
Wait for a stronger network connection or change to a
stronger network connection for smartphone.
Wi-Fi Bridge fail to
connect to smartlock
The lock is not a factory setting.
Reset TL111WM to factory setting, and try to connect
again.
The lock ID is already displaying on lock
list in APP.
Delete the lock ID from the lock list and reset the lock back
to default factory settings.
The distance among the lock, router and
Wi-Fi Bridge is too far.
Check the Lock List page in Turboluck Plus app to see if
Wi-Fi Bridge has already been paired
If none of the above information resolves your issue, please visit our website at www.turbolock.com or contact customer service
at 855-850-8031.
