32 TurboLock TL111WM
Problem
Possible Cause
Solution(s)
Why does the lock jam? /
The door doesn’t close.
The latch size is wrong.
Disassemble the lock and check the latch assembly.
If retrofitting, compare the latch length and adjust as
needed. If installed on a new door, adjust the latch and/or,
drill into the door to fit the latch as needed.
The strike plate and latch aren’t correctly
aligned.
Open the door and check the alignment of both the latch
and the strike plate. Adjust as needed.
The lock doesn’t work.
The lock isn’t receiving power.
Ensure the batteries are properly installed. Remove and
reinstall if needed.
The batteries are entirely dead and/or
were not replaced in a timely manner.
Replace the batteries.
Use the emergency power port to power the lock so that
the door opens. Replace the batteries.
Can not generate
temporary keypad
passcodes from app?
For the first time use, didn’t tap “Reset
Keys” ( ) on the app home screen, or
even you have tap , still fail to generate
temporary keypad passcodes.
For the FIRST TIME USE:
Make sure the app is
connected. Tap “Reset Keys” ( ) on the app home screen
then proceed to generate temporary (keypad) passcodes.
The 5 temporary keypad passcodes limit
is reached.
New passcodes cannot be generated if the limit is reached.
Make sure the app is still connected, and tap “Reset Keys”
on the app home screen again to generate new passcodes.
I entered the passcode
wrong (at least 5x).
If a passcode has been entered wrong 5x
in a row, regardless of the entry method,
the lock will go into a 5-minute period of
inactivity where it cannot be used. This
is a security feature designed to prevent
unwanted parties from using the lock.
Wait 5 min. and try again, or use the physical key to open
the lock directly.
The physical key can be used to override the security
lockout.