TSI Instruments SidePak AM520, User Manual, Page: 77 / 98

Troubleshooting 61
Returning for Service
Visit our website at tsi.com/service and complete the on-
line “Service
Request
” form or call TSI
®
at 1-800-680-1220 (USA), (651) 490-2860,
or 001 651 490-2860 (International) for specific return instructions.
Customer Service will need the following information:
•
The instrument model number
•
The instrument serial number
•
A purchase order number (unless under warranty)
•
A billing address
•
A shipping address
Use the original packing material to return the instrument to TSI
®
. If
you no longer have the original packing material, seal off any ports to
prevent debris from entering the instrument and ensure that the
display and the connectors on the instrument front and back panels
are protected.
This instrument is very fragile and must be packed,
labeled and shipped in a manner appropriate for a precision
instrument.
W A R N I N G
Remove Li-ion batteries from instrument before shipping. DO NOT
ship AM520/AM520i with batteries installed.