TSE DP20-4H, Owner'S Manual

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www.tse-international.com
5301 Shreveport Blanchard Hwy – Shreveport, Louisiana 71107 – USA
P: 318-929-2368 F: 318-929-4853
TSE International Inc. Warranty Policy
1. Contact the TSE International Inc. service department to discuss problem
and obtain a warranty claim number. Claim numbers will remain valid for
30 days allowing for sufficient time for submission to TSE. Warranties
claimed without a valid claim number may be denied.
2. Please retain any defective parts for a period of 60 days. TSE reserves the
right to inspect and/or evaluate any parts submitted for warranty
consideration. Should TSE elect to inspect the parts, a RGA (Return Goods
Authorization) number will be issued and the parts are to be returned
prepaid to TSE. Items not returned within 30 days will result in the RGA
closure and may result in a denial of the claim.
3. Warranty submission must be on the standard TSE International Inc. claim
form. Claims that are not will be classified as pending until proper forms are
submitted. All claims must have an estimated cost associated with each
item under discrepancy.
4. Major subcomponents are warranted under separate manufacturer
warranties. It is the responsibility of the owner/dealer of the equipment to
fill out and register all subcomponent manufactures warranties. In the
event of failure, arrangements can be made to deal with the subcomponent
supplier directly. Examples for subcomponent manufactures are:
Engines– John Deere, Cummins, Caterpillar, etc.
Claims submitted as per above TSE International Inc. Equipment Warranty policy
will be resolved within 30 days of receipt