TSC M23 series Page 58 User Manual Download

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7. Maintenance

This session presents the clean tools and methods to maintain your printer.

1. Please use one of following material to clean the printer.

Cotton swab

Lint-free cloth

Vacuum

100%

ethanol

2. The cleaning process is described as following

Printer Part

Method

Interval

Print Head

1. Always turn off the printer before cleaning the

print head.

2. Allow the printhead to cool for a minimum of one

minute.

3. Use a cotton swab and 100% ethanol to clean

the print head surface.

Clean the print
head when
changing a
new label roll

Platen Roller

1. Turn the power off.

2. Rotate the platen roller and wipe it thoroughly

with 100% ethanol and a cotton swab, or
lint-free cloth.

Clean the
platen roller
when changing
a new label roll

Peel Roller

1. Turn the power off.

2. Rotate the Peel-off roller and wipe it thoroughly

with 100% ethanol and a cotton swab, or
lint-free cloth.

Clean the peel
roller when
changing a
new label roll

Tear

Bar/Peel Bar

Use the lint-free cloth with 100% ethanol to wipe it. As needed

Sensor

Compressed air or vacuum

Monthly

Exterior

Wipe it with water-dampened cloth

As needed

Interior

Brush or vacuum

As needed

Summary of Contents for M23 series

Page 1: ...USER S MANUAL Direct Thermal Portable Printer M23 ...

Page 2: ...els for Receipt Paper 9 2 3 2 Loading Die cut Labels 10 2 3 3 Loading Fan fold Labels 12 2 4 Connecting the Communication Cable 14 2 5 Using the Bluetooth Wireless Optional 15 2 6 Charging the Battery 16 3 USING THE DISPLAY AND BUTTONS 18 3 1 LCD Display and Buttons 18 3 2 LCD Display Icon Description 19 3 3 LCD Keyboard Operation 20 3 3 1 Turn on off the Printer 20 3 3 2 Arrow Keys 20 3 3 3 Exit ...

Page 3: ...ry 45 4 3 4 Print Head 45 4 3 5 Display 46 4 3 6 Buttons 46 4 4 Language 48 4 5 Service 49 4 5 1 Initialization 49 4 5 2 Mileage Info 50 5 PRINTING LABELS 51 5 1 Connect with a Cable to Print 51 5 2 Connect by Radio Optional 51 5 3 Stand along Printing 52 6 TROUBLESHOOTING 53 7 MAINTENANCE 55 8 FIRMWARE UPDATE PROCEDURE 58 8 1 Update Firmware Via Serial Port 58 8 2 Update Firmware Via USB Port 61 ...

Page 4: ...REQULATIONS ETSI EN 301 489 17 V1 2 1 2002 08 FCC CFR 47 Part 15 CISPR 22 3RD EDITION 1997 Class B ANSI C63 4 2003 CANADIAN ICES 003 C Tick AS NZS CISPR22 Class B UL CUL UL 60950 3rd TÜV GS EN60950 2000 Wichtige Sicherheits Hinweise 1 Bitte lesen Sie Diese Hinweis sorgfältig durch 2 Heben Sie diese Anleitung fűr den späteren Gebrauch auf 3 Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen ...

Page 5: ...more information can be downloaded from service and support web site as an Adobe Acrobat Reader file 1 2 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping Please carefully inspect the packaging and printer upon receiving the bar code printer Please retain the packaging materials in case you need to reship the printer 1 3 Equipment Checklist Unpac...

Page 6: ...3 1 4 Front View Caution Hazardous parts Keep fingers and other body parts away Tear plate for label Peel roller Context sensitive keys Paper exit chute Supply door release button Tear bar for liner ...

Page 7: ...4 Supply holder Li ion battery Gap black mark sensor Platen Strap button Graphic LCD with back lit display Peel off enabler ...

Page 8: ...5 1 5 Rear View Hinged cable door Fan fold paper entrance chute Power jack chute RS 232 interface 5V DTR switch USB interface ...

Page 9: ...utward on the release buttons located on either side of the printer The supply door should swing open 2 Insert the connector end of the battery into the printer 3 After loading media close the supply door until the release buttons click into place Li ion battery Release button Release button ...

Page 10: ...Hand Strap 1 Clip both rings of the hand strap onto the strap buttons by placing each O ring over the strap button and gently pulling up on the strap until the strap until the strap locks into place Strap button Hand strap O rings ...

Page 11: ...8 2 2 2 Shoulder Strap Option Shoulder strap ...

Page 12: ...d on the release buttons on both sides of the printer 2 Pull supply holder tabs apart and insert a new roll of media Make sure the media is positioned so it unwinds from the top as shown 3 Pull out enough supply to lie across the exit chute Supply holder tabs Release button A roll of supplies Supply door Label ...

Page 13: ...click into place Note Please set the sensor type as Continuous 2 3 2 Loading Die cut Labels 1 Open the supply door by pulling outward on the release buttons on both sides of the printer Peel bar Paper exit chute Peel off enablers Supply holder Peel roller ...

Page 14: ... sure the supply unwinds from the top as shown Note Calibrate the gap black mark sensor when changing media A roll of label 4 Remove a couple of labels from the liner Insert the liner through the gap between peeler bar and peel off roller Peeler bar Lift up the peel off enablers Push down the peel off enablers Liner Tear edge for liner Peel roller ...

Page 15: ...oading Fan fold Labels 1 Open the supply door by pulling outward on the release buttons on both sides of the printer 2 Pull supply holder tabs apart to insert a 3 paper core to keep supply holder wide open 3 Insert the fan fold paper through the fan fold paper entrance chute and pass over the paper exit chute Label Liner 3 Paper core ...

Page 16: ...uides by sliding to fit the paper width 5 Close the supply door 6 Calibrate the media if necessary Note Please calibrate the gap black mark sensor when changing media Fan fold media Fan fold paper entrance chute Paper guides ...

Page 17: ... Lift up on the door 2 Plug the null modem cable into the RS232 port Or plug the USB cable into the USB port 3 Place the cable in the cable cavity 4 Close the hinged cable door and tighten the screws RS232 port USB port 5V DTR Switch Cable cavity Null modem cable RS232 port Screws Hinged cable door ...

Page 18: ...two screws and lifting up on the door 2 Set the 5V DTR switch to the 5V position 3 Plug in the Bluetooth dongle into the RS 232 port 4 Close the hinged cable door and tighten the screws 5 Then please to refer the section 4 1 to calibrate the bluetooth Hinged cable door Bluetooth 5V DTR switch ...

Page 19: ...en Blinking Charger error Off No battery Note 1 If Power LED is solid red and Status LED is green blinking please remove the battery and check if the terminals inside the charger are shorted by foreign object Unplug the charger power adapter from the outlet and remove the object between and terminals Install the battery to the charger for charging again If problem still exists please contact your ...

Page 20: ...17 lifetime of the battery is 300 times for charge discharge cycles ...

Page 21: ...CD Display and Buttons Icon Description Turns the printer on and off Advances label or returns the display to the previous menu Three buttons that selecting options on the display LCD display On Off button Navigation buttons Feed Ready button ...

Page 22: ...ription Enter the menu Enter cursor located option Scroll up ª Scroll down Cursor location Increase the setting value Decrease the setting value Cancel OK select 3 Return the display to the next higher menu ll Pause and display the battery voltage ...

Page 23: ...l up the menu list Press the button under the LCD icon to enter cursor located option 3 3 3 Exit From a Menu 1 Press the button to exit from a menu or cancel a setting and return to the next higher menu 2 When the cursor icon is pointed to the Exit press the button which is under the LCD icon on the display to exit from an option 3 3 4 Cancel the Error Status Press the button to cancel the error s...

Page 24: ...Even Exit Data Bits 7 Data Bits 8 Data Bits default Exit Stop Bits One Stop Bit Exit Two Stop Bits default Exit RF Network Status IP Address Bluetooth Security Enable Configure Subnet Mask CAM Change PIN Disable Reset Gateway PSP Local Name Exit Exit Power Mode Exit Information Protocol TCP Exit SSID LPD Display Contrast 50 default Escape Exit Backlight Disable default Exit Exit Enable Power Manag...

Page 25: ...rmation battery voltage gauge and then you see Note At ready states press ll icon can check battery voltage gauge Press the same button to go back to Ready states 2 Press the button under the icon to enter the Main menu Setup File Manager Diagnostics Language Service Exit Ready ll State Menu icon Pause icon Setup File Manager ª Pause E F ...

Page 26: ...er Note 1 Media width label printing content density setting and battery voltage will affect printing speed Printer will adjust the printing speed automatically to optimize printing quality 2 In peel off mode the printing speed will be set to 1 5 ips automatically Setup File Manager Diagnostics Language Service Exit Printer Setup Sensor Serial Comm RF Network Bluetooth Display Power Manager Exit S...

Page 27: ... Density setting will affect printing speed Printer will adjust the printing speed automatically to optimize the printing quality 4 1 1 3 Direction The direction setting value is either 1 or 0 Use this option to setup the printout direction Printer default printout direction is DIRECTION 0 Press button under icon to set the direction as 1 and icon to set it as 0 and V icon to enable the setting Th...

Page 28: ...tear away Peeler Mode Enable the label peel off mode 4 1 1 5 Offset This option is used to fine tune media stop location Press the button under icon to move the cursor from left digit to right digit and press the button to set the value from to or 0 to 9 Press the button under V icon to set the value into printer The default value is 000 4 1 1 6 Reference X Reference Y This option is used to set t...

Page 29: ...de page name International Character Set code page number International Character Set USA USA 437 United States BRI British 850 Multilingual GER German 852 Slavic FRE French 860 Portuguese DAN Danish 863 Canadian French ITA Italian 865 Nordic SPA Spanish SWE Swedish SWI Swiss 4 1 1 8 Country Use this option to set the country code for the LCD display Press the button under ª and icon to select the...

Page 30: ...et the media sensor type and calibrate the selected sensor We recommend to calibrate the sensor before printing when changing the media When you enter this option the sensor type in the right side of icon is the printer current setting Press the button under ª icon and icon to select the sensor type and press the under icon to enter sensor detecting mode 4 1 2 1 Gap Sensor Press the button under ª...

Page 31: ...value and press the under V icon to detect sensor sensitivity When SUCCESSFUL is shown on the LCD display press the button under 3 to return to the previous page If FAILED is shown on the LCD display please check if only liner is placed between the see through type gap sensor Please follow the steps below to calibrate sensor sensitivity again 1 Press the button under 3 icon to return to Gap Sensor...

Page 32: ...n can be used to fine tune sensor sensitivity When enter Manual Gap option you will see following message Stock AD on liner Stock AD on paper Press the button under and to increase and decrease sensor intension and press the under V to set the value to printer When adjust the sensor sensitivity manually we can get the different Stock AD on liner and paper in each sensor intension The difference be...

Page 33: ...to start sensor calibration Note DO NOT align black mark to the black mark sensor when calibrate black mark sensor or sensor will be calibrated incorrectly Press the button under and icon to increase and decrease Stock AD value and press the under V icon to calibrate sensor When sensor is calibrated successfully press the button under 3 icon to return to the previous page If FAILED is shown on the...

Page 34: ...n successfully it s not necessary to calibrate the sensor manually This function is used to fine tune sensor sensitivity When enter the Manual Bline option you will see following message Stock AD on label Stock AD on black Press the button under and to increase and decrease sensor intension and press the under V to set the value to printer When adjust the sensor sensitivity manually we can get the...

Page 35: ... check if the media is placed between the see through type gap sensor If yes please follow the following steps to calibrate sensor sensitivity agian 1 Press the button under 3 icon to return to Sensor menu 2 Press the button under icon to enter Continuous menu 3 After insert label between the see through type gap sensor press the button under V icon to continue 4 Press the button under icon to inc...

Page 36: ...1 Stop Bit 4 1 3 1 Baud Rate This option is used to set the RS 232 baud rate and the default setting is 9600 bps Press button under ª and icon to select the different baud rate and press button under V icon to set the value into printer When you enter this list the baud rate value in the right side of icon is current setting in the printer 4 1 3 2 Parity Calibrate 100 V Baud Rate Parity Data Bite ...

Page 37: ...s button under ª and icon to select the different Data Bits and press button under V icon to set the value into printer When you enter this list the Data Bits in the right side of icon is the printer current setting 4 1 3 4 Stop Bits This option is used to set the RS 232 Stop Bits The default setting is 1 Press button under ª and icon to select the different Stop Bits and press button under V icon...

Page 38: ... 1 Status Checking the Status The WiFi module local IP Address firmware version printer mode board version and device name are displayed The MAC Address Protocol current state and radio type are displayed Press any to return to the RF Network menu 4 1 4 2 Configure Use this menu to set the printer s IP Address Subnet Mask Gateway Power Mode Protocol SSID and Escape character Status Configure Reset...

Page 39: ...9 Press the button under V icon to save the setting and return the Configure menu 4 1 4 2 3 Gateway Press the button under icon to move the cursor from left to right and press the button to set the value from 0 to 9 Press the button under V icon to save the setting and return the Configure menu 4 1 4 2 4 Power Mode Press button under ª and icon to select the different modes and press button under ...

Page 40: ...d press button under icon to set it If you select TCP you need to specify the port number for the raw printer port Press the button under icon to move the cursor from left to right and press the button to set the value from to and 0 to 9 Press the button under V icon to save the setting and return the TCP menu 4 1 4 2 6 SSID Use this option to set the SSID The SSID is case sensitive Press the butt...

Page 41: ...enu 4 1 4 2 8 Exit When you select Exit after configuring you see To save all the configuration settings press the button under V icon To exit without saving the configuration settings press the button under X icon 4 1 4 3 Reset After saving the configuration please reset the 802 11b WiFi module before the changes take effect This option is used to reset the wireless print server by cycling the po...

Page 42: ...is option to enable or disable Bluetooth security Press button under ª and icon to select the different modes and press button under V icon to set it If security is enabled you need to set a PIN See Change PIN for more information 4 1 5 2 Change PIN Use this option to set the Bluetooth PIN The PIN can be up to 15 characters 0 9 Even though a space character is displayed while you scroll through th...

Page 43: ... press the button to set the value Press the button under V icon to save the setting 4 1 5 4 Information Use this option to view the Bluetooth information Press any button to return Bluetooth menu 4 1 6 Display 4 1 6 1 Contrast Adjust the LCD display contrast The adjustable range is between 0 100 It s depending on your viewing angle Printer default setting is 50 Press button under icon to raise th...

Page 44: ... certain period of time it goes into low power mode to conserve battery power You can set the printer to go into this mode from 10 seconds up to 5 hours During low power mode the printer is not operational The operator must press any button or send data through RS 232 interface except the power button to wake up the printer Press button under ª and icon to select the different modes and Disable En...

Page 45: ...s Press button under ª and icon to select the different modes and press button under V icon to set it 4 2 File Manager Use this menu to check the printer available memory and file list Main menu 4 2 1 File List Use this menu to show and run the files that are saved in printer flash memory Disable 5 Minutes ª V Setup File Manager Diagnostics Language Service Exit File List Avail Memory Del All File...

Page 46: ...s menu to delete all files Cursor selected file File name File saved in DRAM File saved in flash ROM fR TEST1 BAS R TEST2 BAS F TEST3 BAS d c V Open selected file R TEST1 BAS Delete this file 5 Bytes File size Run selected file f X 3 Return to previous menu DRAM 256 KB Free FLASH 3072 KB Free 3 ...

Page 47: ... KB TEST3 BAS TEST4 DAT TOTAL DRAM 256 KBYTES AVAIL DRAM 256 KBYTES TOTAL FLASH 3072 KBYTES AVAIL FLASH 3070 KBYTES Diagnostics Print Config Dump Mode Battery Print Head Display Buttons Exit Print head test pattern Printer model name Main board firmware version Main board firmware checksum Second processor firmware version Second processor firmware checksum Battery voltage Print head temperature P...

Page 48: ...NLOAD F 57 4E 4C 4F 41 44 20 46 2C TEST4 DA 22 54 45 53 54 34 2E 44 41 T 5 CLS 54 22 2C 35 2C 43 4C 53 0D DOWNLOAD 0A 44 4F 57 4E 4C 4F 41 44 TEST2 D 20 22 54 45 53 54 32 2E 44 AT 5 CLS 41 54 22 2C 35 2C 43 4C 53 DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I D F TEST 44 20 46 2C 22 54 45 53 54 4 DAT 5 34 2E 44 41 54 22 2C 35 2C CLS 43 4C 53 0D 0A ASCII Data Hexdecimal data related to left column of ASCII dat...

Page 49: ...y menu Press the button under icon to check if there is any black dot on the LCD The LCD will turn to blank and press any button to return to Display menu 4 3 6 Buttons To check if the buttons on the keypad are working properly Press the button under the icon to check if the button is working fine And press the button to return to Buttons menu The button under Function V Keyboard 3 V Keyboard 3 V ...

Page 50: ...47 Display Buttons ª ...

Page 51: ...48 4 4 Language This option is used to setup LCD display interface language Language English Exit English Exit ª ...

Page 52: ... 2 ips Density 7 Label Width 2 83 72 0mm Label Height 2 5 63 4mm Sensor Type Gap sensor Gap Setting 0 12 3 0mm Print Direction 0 Reference Point 0 0 upper left corner Offset 0 Tear Mode On Peel off Mode Off Serial Port Settings 9600 bps none parity 8 data bits 1 stop bit Code Page 850 Country Code 001 Clear Flash Memory No Shift 0 Gap Intension Will be reset Need to re calibrate the gap Service In...

Page 53: ...D Contrast 50 Back Light off Time 10 sec Low Power Time Off Shut Down Time Off Note When printer initialization is done please calibrate the gap or black mark sensor again 4 5 2 Mileage Info Use this option to check the printed mileage displayed in meter Mileage 6 m Labels 53 pcs 3 ...

Page 54: ...2 4 3 Turn on the printer by pressing and holding the button until the display turns on then you will see 4 Loading and calibrate supplies 5 Print Labels 5 2 Connect by Radio Optional Bluetooth 1 Please to refer the section 2 5 to connect the bluetooth 2 Turn on the printer by pressing and holding the button until the display turns on The display flashes printer version information battery chargin...

Page 55: ... Bluetooth information 5 Print Labels RF Network 1 Please to connect the RF network into the RS232 port 2 Turn on the printer and Loading and calibrate supplies 3 Please to refer the section 4 1 to make sure the communication values are set to 19200 None 8 1 See option Serial Comm 4 Print Labels 5 3 Stand along Printing Before Stand along Download the Format 1 Turn on the computer and install the ...

Page 56: ...r for assistance Problem Possible Cause Recovery Procedure Check if battery is installed properly Reinstall the battery No Power Check battery voltage meter if battery is low Recharge or replace battery if necessary Make sure if battery is fully charged Recharge replace a battery Check if front door is closed completely Close front door completely Check if cable is well connected to serial or USB ...

Page 57: ...un printer self test and check the print head test pattern if there is dot missing in the pattern Gap black mark sensor is not set properly Calibrate the gap black mark sensor Make sure label size is set properly Set label size correctly Labels may be stuck inside the printer mechanism Remove the stuck label The serial port setting is not consistent between host and printer Please reset the serial...

Page 58: ...nt head surface Clean the print head when changing a new label roll Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth Clean the platen roller when changing a new label roll Peel Roller 1 Turn the power off 2 Rotate the Peel off roller and wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth...

Page 59: ...56 3 Illustration for recommended cleaning parts Printhead Platen roller Peel roller Tear edge for label Black mark sensor On Demand sensor Peel bar ...

Page 60: ...f you touch it careless please use ethanol to clean it It s industry alcohol Please do not use regular alcohol which may damage the printer head You may have to clean the supply sensors more often if you frequently receive supply error messages ...

Page 61: ... No Parity Data Bits 8 Data Bits Stop Bits 1 Stop Bits 2 Printer is in ready mode Method 1 In MS DOS mode Command Prompt copy the firmware file NEW to printer via serial port 1 Set the PC s COM port setting Please issue following command in command prompt mode to setup PC RS 232 communication parameters C mode com1 baud 115200 parity n data 8 stop 1 octs on rts on Enter 2 Copy firmware file to M23...

Page 62: ...ill reset automatically when firmware is upgrade completely Method 2 Use the utility CommTool exe to update printer firmware 1 Start CommTool utility and click RS232 setup button to setup PC RS 232 communication parameters Main Update BIOS Receive Data Main Update BIOS Write Flash ...

Page 63: ...60 2 Click Send File button and select firmware file to upgrade firmware from RS 232 interface 3 Printer will reset automatically when firmware update is completed ...

Page 64: ...ption 3 Click Send File button to select firmware file and send selected firmware through USB interface to update printer firmware 4 M23 will show the following message on LCD when firmware update 5 Printer will reset automatically once firmware upgrade is completed Main Update BIOS Receive Data Main Update BIOS Write Flash ...

Page 65: ...usly The utilities are listed as below 1 Printer initialization 2 Ignore AUTO BAS Middle button Left button Right button Feed button 9 1 Printer initialization Printer Initialization will restore printer settings to defaults Default settings are listed as below Parameter Default setting Speed 50mm sec 2 ips Density 7 Label Width 2 83 72 0mm Label Height 2 5 63 4mm Sensor Type Gap sensor ...

Page 66: ...he gap sensor Bline Intension Will be reset Need to re calibrate the bline sensor LCD Contrast 50 Back Light off Time 10 sec Low Power Time Off Shut Down Time Off Please follow the steps below to initialize the printer 1 Turn off the printer power 2 Hold down the middle and right buttons and turn on the printer power 3 Do not release the buttons until printer LCD shows Initializing as below Note W...

Page 67: ...cally when turns on printer power Please follow the steps below to skip the AUTO BAS file 1 Turn off the printer power 2 Hold down the right button and turn on the printer power 3 Do not release the buttons until the printer is ready then LCD will show IGNORE AUTO BAS under Ready in a second Ready IGNORE AUTO BAS ll ...

Page 68: ...65 ...

Page 69: ...ec 3 Beishin Rd Shindian City I Lan County 268 Taiwan R O C Taipei 231 Taiwan R O C TEL 886 3 990 6677 TEL 886 2 8913 1308 FAX 886 3 990 5577 FAX 886 2 8913 1808 Web site www tscprinters com E mail printer_sales tscprinters com tech_support tscprinters com TSC Auto ID Technology Co Ltd ...

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TSC M23 series, User Manual

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