Section 6
Where to Get Help
WindConnect II Printer Adapter with
Bluetooth
Technology User’s Guide -- Document #40xxx-110 Rev. X3
6-1
Customer
Support
Options
Worldwide
Web Support
Contacting
TROY
TROY offers several customer support options to assist you in the event you experience difficulties with your
WindConnect II Bluetooth printer adapter, including web support, telephone support, repair services, extended
warranty, and advance replacement.
The TROY web site provides answers to many common technical questions and also includes copies of product
manuals and literature, as well as utilities and firmware load images. You can visit the TROY web site at:
http://www.troygroup.com
.
NOTE: Before contacting TROY technical support, please refer to
Chapter 5 – Troubleshooting
in this manual or
the TROY web site to isolate any problems, and be sure to write down any error messages. Also, make sure that
you have the serial number of the product (located on the product label) available when you contact TROY
technical support.
To contact TROY directly, use one of the following numbers:
North and South America:
If you need to talk to one of our Technical Support Specialists, our support line is open Monday through Friday,
8 AM to 8 PM, Eastern Standard Time.
U.S. 48 contiguous States: (800) 332-6427
Canada, Alaska, Hawaii, and South America: +1-304-232-0899
E-Mail:
Europe:
Technical support is available in either German or English from Monday through Thursday, 9 AM to 12 PM and
1 PM to 5 PM, and on Friday from 9 AM to 12 PM and 1 PM to 4 PM.
Phone: +49 (0) 7032-9454-21
E-Mail:
Web:
http://www.troygroup.de
Corporate Headquarters:
TROY Group, Inc.
2331 South Pullman Street
Santa Ana, CA 92705 USA
(949) 250-3280
