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Section 5

Troubleshooting

WindConnect II Printer Adapter with

Bluetooth

Technology User’s Guide -- Document #40xxx-110 Rev. X3

5-7

LED Status
Indicators

State Bluetooth

LED (blue)

Power/Status LED

(green/amber)

Description

Power on self test

Slow Blinking

Blinking Green

Blinks for the duration of the power on self-test.

Ready

N/A

Solid Green

Self-test passed. Device ready.

No connection or
activity with

Bluetooth

technology

Slow Blinking

N/A

Device is waiting for a connection – no
connection is currently established.

Connection with
Bluetooth technology

Solid N/A

Connection

established.

Activity (RX or TX)

Rapid Blinking

N/A

Blue LED blinks rapidly during link activity.

Printer I/O activity/self
test page

N/A

Blinking Green

USB or 1284 (parallel port) activity.

Printer adapter error,
Self test failure, Flash
update failure, USB
overcurrent

N/A

Blinking Amber

Any firmware or hardware failure not covered by
other states.

Failure to communicate
with printer (I/O error)

N/A

Solid Amber

Printer communication error.

Configuration/Firmware
update mode

N/A

Amber/Green toggle

Bi-colored LED toggles while in configuration
mode and while the flash memory is being
reprogrammed.

Summary of Contents for WindConnect II

Page 1: ...be Acrobat Reader navigation pane to use the links for this document NOTE The X3 version of this document does not contain any links in the navigation pane The final copy will contain these links for the reader Document 40xxx 110 Rev X3 NOTE For best results view this document using Adobe Acrobat Reader 5 0 or higher ...

Page 2: ...date of shipment if the hardware is installed by the Purchaser or upon installation if the Hardware is installed by TROY During the warranty period TROY will repair or replace the unit at no charge provided it is returned to TROY with the freight pre paid The warranty on repaired products or replacement products is 30 days or the last day of the warranty of the original defective product whichever...

Page 3: ...arallel Port 2 3 Verifying Successful Installation 2 4 Verifying the Connection to the Printer 2 4 Section 3 Printing to Your Bluetooth Enabled Printer Configuring a Windows Printer Port Using HCRP 3 1 Configuring a Windows COM Port Using SPP 3 2 Setting Up a Printer for Use with the Printer Adapter 3 3 How to Set Up and Print from Windows XP 3 10 Moving the Printer Adapter to Another Printer 3 13...

Page 4: ...e Configuration Utility 4 2 Section 5 Troubleshooting Verifying Setup 5 1 Verifying Printer Operation 5 1 Verifying Connectivity Using Bluetooth Technology 5 2 Troubleshooting by Symptom 5 3 Self Test Page Example 5 6 LED Status Indicators 5 7 Test Button Sequences 5 8 Section 6 Where to Get Help Customer Support Options 6 1 Worldwide Web Support 6 1 Contacting TROY 6 1 Appendix A Product Specific...

Page 5: ...ocket PCs PDAs or mobile phones that have either embedded Bluetooth technology or are equipped to use an external adapter that uses Bluetooth technology A troubleshooting section is also provided in the event that your WindConnect II does not perform as specified The WindConnect II supports the following profiles Serial Port Profile SPP Object Push Profile OPP Hardcopy Cable Replacement Profile HC...

Page 6: ...t from a Windows based PC the following is required A PC equipped with a USB or PCMCIA card that uses Bluetooth technology For a list of compatible USB PCMCIA and PC adapter cards visit the TROY web site at http www troygroup com Vendor supplied software for your USB or PCMCIA adapter card that supports one or more of the supported profiles OPP BIP BPP HCRP or SPP is required to run your PC with t...

Page 7: ...his user s guide or visit the TROY web site at http www troygroup com This user s guide contains information on system requirements important safety tips and instructions on the following Installing the WindConnect II hardware Installing the WindConnect II Configuration Utility Configuring the WindConnect II using the Configuration Utility and software for Windows Using the WindConnect II with a M...

Page 8: ...n this user s guide for more information Before installing the WindConnect II make sure your printer functions properly The WindConnect II supports either a parallel or USB connection to your printer depending on the model of WindConnect II purchased Ensure that you have properly installed your adapter and sending device software on the device as described in the documentation that came with the d...

Page 9: ...rational status of the printer adapter A green color indicates a ready state and an amber color indicates an error condition When in the configuration mode the bi colored LED will cycle between amber and green Refer to Chapter 5 Troubleshooting in this user s guide for detailed LED status light descriptions USB port This port is used for connecting the printer adapter to a USB printer Refer to Cha...

Page 10: ...o tabs to attach the printer adapter to the printer or other convenient surface 2 Plug the power supply module into a suitable AC wall outlet and then plug the power supply cable into the WindConnect II as shown When power is applied to the WindConnect II the blue and green LEDs will blink three times simultaneously as it performs self checking diagnostics Refer to Chapter 5 Troubleshooting in thi...

Page 11: ...in this user s guide for help To verify the connection make sure that both the WindConnect II and the printer are powered on and ready If the printer adapter has detected the printer and successfully set up communication with it the green LED will illuminate continuously If the bi colored LED remains amber refer to Chapter 5 Troubleshooting in this user s guide Then print a test page by momentaril...

Page 12: ... option is enabled in the WindConnect II you may be required to provide a PIN Personal Identification Number before a connection is established If a passkey is required a passkey screen will appear prompting you to enter the appropriate passkey After the correct passkey is entered a connection is established and Windows will remember the successful authentication making it unnecessary to re enter ...

Page 13: ...pear designating the COM port that the connection is using The blue LED on the WindConnect II will change from blinking to solid when a connection is established NOTE If the security option is enabled in the WindConnect II you may be required to provide a PIN Personal Identification Number before a connection is established If a passkey is required a passkey screen will appear prompting you to ent...

Page 14: ...xxx 110 Rev X3 3 3 Setting Up a Printer for Use with the Printer Adapter Use the following steps to install and connect to a printer using the Serial Port Profile Be sure to use the COM port designated by your sending device s software 1 From the Windows desktop click on Start Printers and Faxes to open the printer and faxes manager window ...

Page 15: ...chnology WindConnect II Printer Adapter with Bluetooth Technology User s Guide Document 40xxx 110 Rev X3 3 4 Setting Up a Printer for Use with the Printer Adapter cont 2 Click on Add a printer to launch the Add Printer wizard Click on Next to continue ...

Page 16: ... Setting Up a Printer for Use with the Printer Adapter cont 3 Select Local printer attached to this computer uncheck Automatically detect and install my Plug and Play printer and then click on Next 4 Under Use the following port select the COM port number from the drop down list that was previously assigned by your software application and then click on Next ...

Page 17: ...e with the Printer Adapter cont 5 Select the manufacturer and driver of the printer that your WindConnect II is attached to and then click on Next 6 Type in a name for the printer you just created e g printer in conference room Dave s printer sales department printer etc or leave the suggested default name select Yes if you want to use it as your default printer and then click on Next ...

Page 18: ... Rev X3 3 7 Setting Up a Printer for Use with the Printer Adapter cont 7 Click on Next if you do not wish to share this printer Otherwise select Share Name and enter a name for this printer 8 Click on Next to print a test page otherwise select No and then click on Next to continue NOTE The device must be selected in order for a test page to print ...

Page 19: ... Bluetooth Technology User s Guide Document 40xxx 110 Rev X3 3 8 Setting Up a Printer for Use with the Printer Adapter cont 9 Click on Finish to complete the Add Printer Wizard 10 If the printer driver has not been previously installed the driver files will be copied in the Windows system folder ...

Page 20: ...r s Guide Document 40xxx 110 Rev X3 3 9 Setting Up a Printer for Use with the Printer Adapter cont 11 Once a test page has been successfully printed click on OK to continue Your new printer will now be listed in the Printers and Faxes Manager window You are now ready to print to your WindConnect II from any application ...

Page 21: ...e Pack 1 must be installed to use these features the wireless printing is performed using a technology called Hardcopy Cable Replacement Profile HCRP which allows automatic installation of the printer driver for your attached printer that uses Bluetooth technology To set up a printer using Windows XP follow these steps 1 From the Windows desktop click on Start Printers and Faxes to open the printe...

Page 22: ...inter Adapter with Bluetooth Technology User s Guide Document 40xxx 110 Rev X3 3 11 How to Set Up and Print from Windows XP cont 2 Click on Next to continue 3 Select A wireless printer and then click on Next The wizard will automatically detect and install new wireless printers ...

Page 23: ...the Found New Hardware Wizard screen will appear Select Install the software automatically Recommended and then click on Next The hardware wizard will automatically install the required software for your wireless printer When the automatic installation is complete the Printers and Faxes screen will appear displaying your new wireless printer name next to the printer icon You can use the default pr...

Page 24: ...r to Another Printer Before you can automatically install the WindConnect II on another printer you must first do the following 1 Click on Start and then select Control Panel 2 Select Wireless Link 3 Select the page name Bluetooth 4 Select the Bluetooth Printer Adapter and then click on Remove 5 Close the wireless link and then follow the instructions from above starting on page 3 10 ...

Page 25: ...cument 40xxx 110 Rev X3 3 14 Printing the First Job After performing the setup and configuration instructions described in the previous sections of this user s guide you should now be able to print in the usual manner from any standard Windows application program 1 From the menu bar of your application click on File and then Print ...

Page 26: ... printer name you created and then click on OK The WindConnect II s Serial Port Profile or Hardcopy Cable Replacement Profile will automatically establish a connection with your PC as indicated by the connection icon or you may need to manually start the connection in your software 3 After the job is printed the connection will automatically terminate and the Bluetooth connection icon will disappe...

Page 27: ...t Profile HCRP or Basic Imaging Profile BIP in order to work with the WindConnect II printer adapter Check the documentation that came with your sending device to make sure that it supports one of these profiles To use the WindConnect II if the device does not have built in Bluetooth technology support you must first install the appropriate hardware and software on your desktop laptop handheld com...

Page 28: ...Contacts VCard Calendar entries VCalendar and JPEG picture files to the WindConnect II that will print on most PCL 5 compatible printers Refer to the documentation that came with your device for instructions on sending these types of files Third Party Applications for the PocketPC PDA and Palm PDA PocketPC and Palm Operating Systems do not have a printing system built in TROY recommends the use of...

Page 29: ...nect to the WindConnect II from your PC You must use the Serial Port Profile SPP which will require that you set up a COM port Install the TROY Configuration Utility on your PC Place the WindConnect II into configuration mode by pressing the test button for five seconds Configure the WindConnect II using the TROY Configuration Utility 1 Load the TROY WindConnect II Installation CD into the CD ROM ...

Page 30: ... be placed into the configuration mode before any of its settings can be changed Press and hold the test button on the printer adapter for at least five seconds until the bi colored LED cycles between amber and green to indicate that it has entered the configuration mode After the printer adapter configuration is complete the device will automatically reboot NOTE You cannot print while the WindCon...

Page 31: ...oving power from the device pressing and holding the test button while reapplying power to the device Windows 98SE ME 2000 Operating Systems using Non Microsoft Bluetooth Stack 3 Click on the Connection button select the COM port configured for the Serial Port Profile SPP on the host computer refer to Section 3 for setting up a virtual COM port and then click on OK NOTE An error message Unable to ...

Page 32: ...he Printer Status field displays the operational state of the printer If the displayed printer status indicates an error Out of Toner Paper Jam etc correct the problem before proceeding Once the printer has been restored to a ready state click the Refresh button to view the updated printer status To print a test page displaying the current printer adapter settings click the Print Test Page button ...

Page 33: ...r adapter click on the Printer Adapter tab The Name edit box will display the user defined name of the selected printer adapter The Services group box will display the currently selected services It is recommended that you do not change these settings unless it becomes necessary NOTE If the host PC is using the Serial Port Profile SPP to print and this service is disabled unchecked the printer ada...

Page 34: ...of specified users All users are required to use the same PIN 6 From the Discoverability group box select Discoverable default if you want other devices that use Bluetooth technology to find your printer or select Non discoverable if you do not want other sending devices to see your printer NOTE If you are sharing your printer select Discoverable so that other users can find your printer If you se...

Page 35: ...ve not been applied will be lost Click on OK to continue Upon successful completion of the firmware update process the WindConnect II will automatically reboot break the Bluetooth connection and return to the ready state tri colored LED illuminated as solid green A new connection must be established with the printer adapter after the firmware has been updated Click on the Check for Upgrades button...

Page 36: ...you need to use the external power supply that came with your WindConnect II Go to the TROY web site for more information http www troygroup com wireless Print a test page by pressing the test button on the printer adapter for one second If a test page prints your printer and WindConnect II are functioning properly If a test page does not print cycle power to both the printer and WindConnect II Wa...

Page 37: ...vice holding the test button down while reapplying power to the device A cold reset will restore all factory default settings for the device If you do not see any devices listed in your Bluetooth network neighborhood check to make sure that your software is working properly or contact the manufacturer of your sending device If you can see other clients in your Bluetooth network neighborhood but ca...

Page 38: ...rify the printer adapter is in a ready state solid green LED and blinking blue LED If the printer is ready press the test button to print a self test page If a self test page does not print cycle power to the printer adapter and printer and then try printing a test page again If a self test page still does not print perform a cold reset on the printer adapter by removing power from the device hold...

Page 39: ...red devices Ensure your WindConnect II equipped printer is within the range a maximum unobstructed range of 10 meters or 33 feet Ensure the WindConnect II security configuration is set to discoverable Cycle the WindConnect II power and then try discovering the printer adapter again Perform a cold reset on the WindConnect II to return the printer adapter to factory default settings the device will ...

Page 40: ...r s to print using SPP go into the printer properties and temporarily assign all printers that are configured for printing with Bluetooth technology to an unused port such as LPT3 COM1 or COM2 To assign a printer to an unused port a Click on Start and then select Printers and Faxes b Right click on the printer and select Properties from the pop up menu c Select the Ports tab and temporarily assign...

Page 41: ...Section 5 Troubleshooting WindConnect II Printer Adapter with Bluetooth Technology User s Guide Document 40xxx 110 Rev X3 5 6 Self Test Page Example ...

Page 42: ...ection is currently established Connection with Bluetooth technology Solid N A Connection established Activity RX or TX Rapid Blinking N A Blue LED blinks rapidly during link activity Printer I O activity self test page N A Blinking Green USB or 1284 parallel port activity Printer adapter error Self test failure Flash update failure USB overcurrent N A Blinking Amber Any firmware or hardware failu...

Page 43: ... to initialize approximately four seconds All non volatile parameters will be reset to their factory default values Enter Configuration Firmware Upgrade Mode Press and hold the test button for at least five seconds until the bi colored LED cycles between amber and green to indicate that it has entered the configuration mode A firmware upgrade or configuration can now be performed using the provide...

Page 44: ...ng in this manual or the TROY web site to isolate any problems and be sure to write down any error messages Also make sure that you have the serial number of the product located on the product label available when you contact TROY technical support To contact TROY directly use one of the following numbers North and South America If you need to talk to one of our Technical Support Specialists our s...

Page 45: ... Bluetooth 1 1 Bluetooth Profiles Supported Serial Port Profile SPP Object Push Profile OPP Hardcopy Cable Replacement Profile HCRP Basic Printing Profile BPP Basic Imaging Profile BIP Power Requirements 270 mA at 5 volts an additional 100 mA is required if USB power is supplied to the printer Power Module Input 120 220 VAC Output 500 mA at 5 volts Radio Performance Specification Minimum radiated ...

Page 46: ...her than the circuit bused by the receiver Consult the dealer or an experienced radio TV technician for help The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and use a shie...

Page 47: ...sonal Computers and Peripherals and or CPU Boards and Power Supplies used with Class B Personal Computers We TROY GROUP INC Located at 2331 South Pullman Street Santa Ana CA USA Declare under sole responsibility that the product identified herein complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device Each product marketed is identical to the representative unit tested and f...

Page 48: ...nterference with other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies to the use in a specific organization or environment you are encouraged to ask for authorization to use Bluetooth wireless technology prior to switching it on Consult your physician or the manufacturer of personal medical devices pacemakers hearing aids etc regarding any...

Page 49: ...ile Designed primarily for limited resource devices to allow printing of complex pictures and documents without the need to load a different driver for each printer used Cold Reset Used to set the WindConnect II to factory defaults To perform a cold reset press and hold the test button for longer than five seconds Device address Unique electronic address of a Bluetooth device Device discovery The ...

Page 50: ...ations used to manage daily business tasks e g contacts calendars Profiles A collection of Bluetooth settings Service discovery Used to determine which applications you have in common with other devices SMS Short Message Service Similar to paging SMS is a service used for sending short text messages to mobile phones SPP Emulates a hardwired RS 232 serial port such as a Windows COM port e g COM3 an...

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