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Troubleshooting

8

20

Problem

Cause

Remedy

Engine fails to start

1.  Fuel tank empty, or stale fuel. 

2.  Blocked fuel line.

3.  Choke not in the RUN position.

4.  Faulty spark plug.

5.  Key not in ignition switch on engine.

6.  Spark plug wire disconnected.

7.  Primer button not being used properly.

1.  Fill tank with clean, fresh gasoline. Fuel 

becomes stale after thirty days.

2.  Clean the fuel line.

3.  Move choke control to RUN position

4.  Clean, adjust gap or replace.

5.  Insert the key fully into the switch.

6.  Connect spark plug wire.

7.  Refer to the Engine Operator’s Manual.

Engine running erratically/

inconsistent RPM (hunting 

or surging)

1.  Engine running on CHOKE.

2.  Fuel line blocked or stale fuel. 

3.  Water or dirt in fuel system.

4.  Carburetor out of adjustment.

5.  Over-governed engine.

1.  Move choke control to RUN position.

2.  Clean fuel line and fill tank with fresh clean, 

gasoline.

3.  Run engine until it stops. Refill with fresh fuel.

4.  Contact an authorized service center.

5.  Contact an authorized service center.

Loss of power

1.  Spark plug wire loose.

2.  Gas cap vent hole plugged.

1.  Connect and tighten spark plug wire.

2.  Remove ice and snow from gas cap. Be 

certain vent hole is clear.

Excessive vibration

1.  Loose parts or damaged auger.

1.  Stop the engine immediately and disconnect 

the spark plug wire. Tighten all bolts and 

nuts. If vibration continues, have the snow 

thrower serviced by an authorized service 

dealer.

Snow Thrower fails to 

propel itself

1.  Drive control cable in need of adjustment. 

2.  Drive belt loose or damaged. 

3.  Friction wheel worn.

4.  Drive tracks in need of adjustment.

1.  Adjust drive control cable. Refer to 

Maintenance & Adjustments Section.

2.  Replace drive belt. Contact an authorized 

service center.

3.  Replace the friction wheel.

4.  Contact an authorized service center.

Snow Thrower fails to 

discharge snow

1.  Chute assembly clogged. 

 

2.  Shear pin(s) sheared.

3.  Foreign object lodged in auger. 

4.  Auger control cable in need of adjustment. 

5.  Auger belt loose or damaged.

1.  Stop engine and disconnect spark plug wire. 

Clean chute and inside of auger housing with 

clean-out tool or a stick.

2.  Replace shear pin(s).

3.  Stop engine immediately and disconnect 

spark plug wire. Remove object from auger.

4.  Adjust auger control cable. Refer to the 

Maintenance & Adjustments Section.

5.  Refer to Service Section.

Chute fails to easily rotate 

180 degrees

1.  Chute assembled incorrectly.

1.  Unassemble chute control and reassemble as 

directed in the Assembly section.

Summary of Contents for 2890

Page 1: ... Up Operation Maintenance Service Troubleshooting Warranty WARNING READ AND FOLLOW ALL SAFETY RULES AND INSTRUCTIONS IN THIS MANUAL BEFORE ATTEMPTING TO OPERATE THIS MACHINE FAILURE TO COMPLY WITH THESE INSTRUCTIONS MAY RESULT IN PERSONAL INJURY Two Stage Snow Thrower Storm Tracker 2890 Form No 769 09967 June 11 2014 ...

Page 2: ...cifications for various models Characteristics and features discussed and or illustrated in this manual may not be applicable to all models We reserve the right to change product specifications designs and equipment without notice and without incurring obligation If applicable the power testing information used to establish the power rating of the engine equipped on this machine can be found at ww...

Page 3: ...he eyes 2 Do not operate without wearing adequate winter outer garments Do not wear jewelry long scarves or other loose clothing which could become entangled in moving parts Wear footwear which will improve footing on slippery surfaces 3 Use a grounded three wire extension cord and receptacle for all machines with electric start engines 4 Adjust auger housing height to clear gravel or crushed rock...

Page 4: ...g 5 Never run an engine indoors or in a poorly ventilated area Engine exhaust contains carbon monoxide an odorless and deadly gas 6 Do not operate machine while under the influence of alcohol or drugs 7 Muffler and engine become hot and can cause a burn Do not touch Keep children away 8 Exercise extreme caution when operating on or crossing gravel surfaces Stay alert for hidden hazards or traffic ...

Page 5: ... where there is an open flame spark or pilot light such as a water heater furnace clothes dryer etc 11 Always refer to the operator s manual for proper instructions on off season storage 12 Check fuel line tank cap and fittings frequently for cracks or leaks Replace if necessary 13 Do not crank engine with spark plug removed 14 According to the Consumer Products Safety Commission CPSC and the U S ...

Page 6: ...et near rotating parts in the auger impeller housing or chute assembly Contact with the rotating parts can amputate hands and feet WARNING THROWN OBJECTS This machine may pick up and throw objects which can cause serious personal injury WARNING GASOLINE IS FLAMMABLE Allow the engine to cool at least two minutes before refueling WARNING CARBON MONOXIDE Never run an engine indoors or in a poorly ven...

Page 7: ... the cables are seated properly in the roller guides See Figure 3 2 Figure 3 2 3 Secure the handle by tightening the plastic knob located on both the left and right sides of the handle Remove and discard any rubber bands if present They are for packaging purposes only Contents of Carton One Snow Thrower Replacement Auger Shear Pins One Chute Control Rod One Chute Assembly One Product Registration ...

Page 8: ...re 3 3 Figure 3 3 4 Place chute assembly onto chute base and secure chute control assembly to chute support bracket with clevis pin and cotter pin removed earlier See Figure 3 4 Figure 3 4 5 Finish securing chute control assembly to chute support bracket with wing nut and hex screw removed earlier See Figure 3 5 Figure 3 5 6 Insert the chute directional control rod into the support bracket on the ...

Page 9: ...he hairpin clip removed earlier b a Figure 3 7 Set Up Shear Pins Replacement auger shear pins and bow tie cotter pins are included with your snow thrower Store them in your snow thrower s dash panel until needed See Figure 3 8 Figure 3 8 Chute Clean Out Tool The chute clean out tool and cord are fastened to the top of the auger housing with a mounting clip and a cable tie at the factory Cut the ca...

Page 10: ... snow thrower carefully read and follow all instructions below Perform all adjustments to verify your snow thrower is operating safely and properly Check the adjustment of the auger control as follows 1 When the auger control is released and in the disengaged up position the cable should have very little slack It should NOT be tight 2 In a well ventilated area start the snow thrower engine Refer t...

Page 11: ...g on gravel or crushed rock surfaces See Set Up Assembly section Skid shoe styles and appearance vary by model Augers When engaged the augers rotate and draw snow into the auger housing Chute Assembly Snow drawn into the auger housing is discharged out the chute assembly Chute assembly styles and appearance vary by model Headlight The headlight is located on top of the handle panel and is automati...

Page 12: ...control before changing speeds Failure to do so will result in increased wear on your machine s drive system Heated Grips CAUTION It is recommended that you wear gloves when using the heated grip If the heated grip becomes too hot turn it off To activate the heated grips move the switch found on the rear of the dash panel into the ON position To turn off the heated grips move the switch found on t...

Page 13: ...ain behind handles until all moving parts have stopped before unclogging The chute clean out tool is conveniently fastened to the rear of the auger housing with a mounting clip Should snow and ice become lodged in the chute assembly during operation proceed as follows to safely clean the chute assembly and chute opening 1 Release both the Auger Control and the Drive Control 2 Stop the engine Refer...

Page 14: ...eeze the left steering trigger control to turn left Heated Grips CAUTION It is recommended that you wear gloves when using the heated grip If the heated grip becomes too hot turn it off To activate the heated grips move the switch found on the rear of the dash panel into the ON position See Figure 5 1 Figure 5 1 Replacing Shear Pins The augers are secured to the spiral shaft with shear pins and bo...

Page 15: ...ve the carriage bolts and hex nuts which attach it to the auger housing 2 Reassemble new shave plate making sure heads of carriage bolts are to the inside of housing Tighten securely Lubrication Gear Shaft The gear hex shaft should be lubricated at least once a season or after every twenty five 25 hours of operation 1 Allow the engine to run until it is out of fuel 2 Carefully pivot the snow throw...

Page 16: ...drive is disengaging intermittently during operation the cable may be in need of adjustment Check the adjustment of the drive control as follows 1 With the drive control released push the snow thrower gently forward The unit should roll freely 2 Engage the drive control and gently attempt to push the snow thrower forward The wheels should not turn The unit should not roll freely 3 With the drive c...

Page 17: ...Tracks The snow thrower is equipped with an auto tensioner on both the left and right sides The system is designed to maintain constant tension on both tracks However if the snow thrower fails to propel itself because the track wheel is jumping drive lugs the tracks are too loose and are in need of adjustment See an authorized Service Dealer to have the tracks properly adjusted See Figure 6 7 Trac...

Page 18: ...pour fuel from the engine Remove the key to avoid unintended starting 2 Remove the plastic belt cover on the front of the engine by removing the two self tapping screws See Figure 7 1 Figure 7 1 3 Loosen and remove the two bolts and flat washers securing the belt guide See Figure 7 2 Remove belt guide Figure 7 2 4 Roll the auger belt off the engine pulley See Figure 7 3 Figure 7 3 ...

Page 19: ...everal components must be removed in order to replace the snow thrower s drive belt See an authorized Service Dealer to have the drive belt replaced or phone Customer Support as instructed on page 2 for assistance Friction Wheel Inspection If the snow thrower fails to drive with the drive control engaged and performing the drive control cable adjustment fails to correct the problem the friction wh...

Page 20: ...snow from gas cap Be certain vent hole is clear Excessive vibration 1 Loose parts or damaged auger 1 Stop the engine immediately and disconnect the spark plug wire Tighten all bolts and nuts If vibration continues have the snow thrower serviced by an authorized service dealer Snow Thrower fails to propel itself 1 Drive control cable in need of adjustment 2 Drive belt loose or damaged 3 Friction wh...

Page 21: ...5 1629 Lamp 12V 738 04124A Shear Pin 1 50 714 04040 Bow tie Cotter Pin 790 00091 Slide Shoe Deluxe 931 2643 Chute Clean out Tool 790 00118 Shave Plate 951 10630 Key 951 10292 Spark Plug Phone 800 828 5500 to order replacement parts or a complete Parts Manual have your full model number and serial number ready Parts Manual downloads are also available free of charge at www troybilt com ...

Page 22: ...cription OEM 390 679 Drift Cutter Kit 929 0071A Extension Cord 110V 490 241 0010 Polymer Skid Shoe Kit 490 241 0038 Roller Skid Shoes 490 241 0032 Snow Cab 490 241 Y014 Troy Bilt Snow Thrower Maintenance Kit 490 850 0015 Utility Cargo Carrier 490 290 0010 Snow Thrower Cover Up to 32 Auger 490 900 0062 Non Stick Spray 490 240 0011 Fuel Test Swabs 490 850 0008 Siphon Pump 490 000 0028 Carburetor and...

Page 23: ...Notes 11 23 ...

Page 24: ...ovide coverage in the following cases a Log splitter pumps valves and cylinders have a separate one year warranty b Routine maintenance items such as lubricants filters blade sharpening tune ups brake adjustments clutch adjustments deck adjustments and normal deterioration of the exterior finish due to use or exposure c Service completed by someone other than an authorized service dealer d Troy Bi...

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